Intelsat

  www.intelsat.com
  www.intelsat.com

Intelsat Reviews

Updated October 10, 2014
Updated October 10, 2014
38 Reviews
2.9
38 Reviews
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Intelsat CEO and Director Dave McGlade
Dave McGlade
24 Ratings

Employee Reviews

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  1.  

    Very nice people, industry just may be limited

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intelsat as an intern

    Pros

    -Very helpful people
    -International, many different levels to work at
    -Nice atmosphere, new workplace, very sleek and modern feel

    Cons

    -Too antiquated in certain ways
    -Need for rapid change to meet shifting customer base
    -Hard to move up in

    Advice to ManagementAdvice

    Consider selling off some of the older pieces and growing the new parts more rapidly

  2.  

    Full time engineer, approaching a decade with Intelsat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering
    Current Employee - Engineering

    I have been working at Intelsat full-time (more than 8 years)

    Pros

    There are some very competent and skilled staff, speaking from an engineering standpoint. Occasionally, these bright stars are promoted to the position they deserve - though this process may take 5 to 10 years.

    CEO seems to be forward thinking, and CTO is very competent. To be fair, engineering has very little contact with executive level management.

    Flashy new building in Tysons Corner. Nice window view, if you are a manager in an office. The new building does have nice group/meeting rooms. Also, a decent facility in Long Beach CA (formerly PanAmSat) - though becoming a bit outdated over the last ~20 years.

    5 years ago, pay was OK.

    Long Beach work environment is decent. Reasonable people to work with, unfortunately they often have to answer to the heavy bureaucracy of DC managers.

    Management is fairly flexible with work hours, to accommodate traffic/commuting and appointments. Telecommuting is permitted if needed and pre-approved.

    Tuition assistance available, but does not cover books and fees and is capped at around $5500/year. That is nowhere close to enough for a private school.

    Some recognition does occur. New software application to allow for coworkers to "thank" cowkrers for a job well done. However, it may not directly translate to a monetary award. Old program was cash, the value of which was higher than the new awards program.

    Cons

    Old company: Very few engineers under 40 years old, most are baby boomers approaching retirement. Almost none under 30, and few under 40. Also, the culture has the highest level of bureaucracy that I have ever experienced.

    Very little mobility: Promotions are VERY rare. Grading is based on a scaled from 1-5, and bell curved, with 3 being "satisfactory" performance.

    Financial: More recently, raises are minimal and declining (2-3 percent, just over inflation I suppose). Bonuses have been on a steady decline over the last 3 years, last year was a mere 20% of what it was 2 or 3 years ago.

    Tysons Corner Building: In the new building, engineers who used to have hard walled 10x10 offices are packed into 7x7 half height cubes. New policy implemented: only managers have hard walled offices now. It has been said the new building in Tysons is more like a call center than an office building. Cubes are so close that speakerphones are disabled.

    Satellite Technology: Old and New, mostly old. Satellite communication is largely and older industry, and only the newly released Epic platform I would consider as "new". Though, only a small portion of the "worker bees" within the company are involved in the Epic platform. There is still some of the old "green screen" equipment, and a significant portion of the satellites are still controlled from what is a telnet terminal application.

    Software Technology: The company disbanded the satellite software engineering team, and is instead contracting out to various vendors - which makes maintenance very difficult. Software maintenance is not valued, and often becomes stale and inflexible as a result. This is tough when the satellite has to last 20 years or so. SW maintenance responsibility was dumped on the satellite engineers a few years ago, most of which are not software savvy and have no desire to be. The workload for software engineers doubled or tripled because of that, and does not show any signs of changing.

    Work Technical Environment: LOTS and LOTS of "band-aids", on an everyday basis. Control systems need a complete overhaul, and there are plenty of examples where there is an obvious lag behind the internet revolution of the late 90's / early 2000's is seen.

    Work Social Environment: Occasionally (once or twice a year) the company sponsors a morale lunch. Once every 4 or 5 years, there may be a parking lot BBQ, which is appreciated. Most staff keep to themselves. Occasionally, new ideas backed by management - though only if they are "new" and not "changing" something else. Most are non-receptive to change... Unfortunately everyone is too busy working inefficiently to discuss how to work more efficiently.

    Information Technology: IT is a mess after hacking concerns a few years ago. IT managers justify poorly functioning (or just plain non-functional) system solutions in the name of security. IT has many departments to work through: IT Architecture, IT Engineering, General IT Support, Information Security, Integration & Test, Networking & Telecom, etc... All who seem to jockey for control or recognition and are often out of touch with the needs of the end users. Don't get me wrong, they are trying - just not succeeding. Over the last few years, IT has consistently provided solutions to engineering teams that are fundamentally flawed. Instead of addressing the fundamental flaw, a "band-aid" or workaround is often suggested. There are lots of manuals constructed for workarounds, to give an idea of the number. If you are new to the company, bring a flash drive with you because you will often find it difficult or impossible to do your job without the "sneaker-net" solution.

    Configuration Management: Exists only at a human process level, and small changes require the hand of many people and several departments - getting back to inefficiency again. In my opinion, the company is in dire need of some "new blood" who are software development and testing experts, and a decent industry standard configuration management solution. An intern was hired to implement SubVersion a few years ago, but left before it was complete. Intelsat needs much more than an intern.

    Time Commitment: As a full time employee, the time commitment is substantial - often significantly more than 40-50 hours a week. Management often expects full time salaried personnel to work nights and weekends, in the name of the job. Sometimes, it is required, but they have never hired engineering staff to work nights and weekends. It is very easy to get burned out. On-call responsibilities are persistent throughout the night, and often interrupt sleep schedules.

    Advice to ManagementAdvice

    Division of Responsibilities: I'd suggest separating Satellite Engineering from Software Engineering and Software Test. Sculpt job roles to personnel strengths.

    Satellite Engineering: Consider hiring night and weekend engineering staff for "Around the Clock" coverage.

    Information Technology: Needs significant refinement - increase quality deployments, decrease complete "makeover" architecture changes. Work with end users more closely, BEFORE architecting/deploying a new solution - as opposed to AFTER. ATAM process would be a good start. Stop deploying a new solution every 2 years and then expecting everyone to switch over like a light switch.

    Pay: Keep with industry averages, not there right now - especially for California cost of living.

    Workload: Listen. Many departments have needed additional staff for several years now.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Just Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Technician, RF in Ellenwood, GA
    Current Employee - Operations Technician, RF in Ellenwood, GA

    I have been working at Intelsat full-time (more than 3 years)

    Pros

    You still have a 401K... Weekend Pay, Shift Differential, and Holiday pay still exist at least for now. You get to work with old out dated equipment....

    Cons

    Work Life balance does not exist. Double standards are present everywhere. Promotions are given based on popularity and sucking up versus knowing your job. If you know anything then you are expected to take the brunt of all the work.

    Advice to ManagementAdvice

    Just stop micro managing. Stop pretending that you understand when you don't. No one cares if you ask a question, but at least learn from it. Stop asking the same questions over and over again.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great company for career and professional growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Intelsat full-time (more than 10 years)

    Pros

    Top technology, great people, and never ending opportunities to learn and grow with cutting edge technology.

    Cons

    A boat load of work and priorities and extremely few hands especially on the engineering side of the house.

    Advice to ManagementAdvice

    Consider whether we are a service industry or product selling organization and allow staffing and org structure to support general business model.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Top of the satellite food chain; Good leadership; Stable; Excellent benefits; Fair pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Intelsat full-time (more than 10 years)

    Pros

    Respect for work life balance - have had leaders be supportive during tough times outside work. Very ethical environment. Riegelman, Guillemin, DeMarco are some of the best leaders I have ever come across.

    Cons

    Promotions incredibly difficult to come by due to flat org. Slow moving. Hierarchical.

    Recommends
    No opinion of CEO
  7. 1 person found this helpful  

    It was getting tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Intelsat full-time

    Pros

    challenging assignments.
    nice work environment with generally great to deal with people.

    Cons

    increasing workload with fewer people and many old timers retiring or being laid off.
    annual reviews could be improved with reviewers not being boxed into a certain model of performance distribution that could only be applied to a large production line and not a small group of a few people, who can all outperform, but yet someone must be perceived to be average for curve fitting sake.

    Advice to ManagementAdvice

    talk to rank and file staff. There are way too many yes men middle layer staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Once challenging, now punishing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intelsat

    Pros

    Great people who really desire to care about the service provided. Company is the leading edge of new technologies in complete communication networks.

    Cons

    Limited opportunities to advance, some groups are highly political and punish people for failure to get results from old, heavily used, unsupported, undersized equipment. Distinct lack of true merit promotion, arguably schizophrenic with regard to degree requirements.

    Advice to ManagementAdvice

    Stop bell-curving personnel performance, if promotions are based on merit then recognize merit regardless of the curve, the company has awesome talent and selects those on the high end of the slope out of the pool of applicants to the company.

  9.  

    Leading satellite communication and services provider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intelsat as a contractor

    Pros

    Established footprint with highly capable staff.

    Cons

    Trying to adjust with the changing market demands and conditions.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Intelsat - company rating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Intelsat full-time

    Pros

    Good salary and benefits, 24/7 fitness center and flexibility of telecom munitions in some departments.

    Cons

    Low morale at middle management level and silos, often within departments.

    Advice to ManagementAdvice

    Intelsat has lost a number of experienced and dedicated managerial staff because management is out of touch and therefore is unable to give credit where credit is due to high performers in the organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Miraculous results with Legacy Equipment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Engineering Technician in Ellenwood, GA
    Current Employee - Senior Engineering Technician in Ellenwood, GA

    I have been working at Intelsat full-time (more than 5 years)

    Pros

    Ability to provide services with new requirements using very old and legacy equipment infrastructure.

    Cons

    Lack of commitment to adopt the newer standards required for media transmission. Resistant to new ideas provided by common employees that require growth and capital. The company fails to realize that by purchasing the equipment upfront for the different remote locations, you will save on operating costs involved in shuffling services around multiple areas to complete all the necessary requirements.

    Advice to ManagementAdvice

    Pay attention the the dire needs of the employees. By underpaying your employees and forcing them to use legacy equipment to provide "cutting edge" services, you drastically increase the stress level of your employees. The good employees will then find work elsewhere, as they feel that there services are not valued.

    Recommends
    Neutral Outlook
    No opinion of CEO

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