InterCall

  www.intercall.com
  www.intercall.com

InterCall Reviews in Atlanta, GA

105 Reviews
2.4
105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
InterCall President J. Scott Etzler
J. Scott Etzler
52 Ratings

Review Highlights

Pros
  • AWESOME work-life balance; no pressure to work early/late, nights or weekends (in 4 reviews)

  • Really great people at all levels of the company (in 5 reviews)


Cons
  • Sometimes a little micro-managing from upper management (in 6 reviews)

  • Senior management have been around from the start and are not liked by their peers (in 5 reviews)

More Highlights

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Opportunity knocks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Atlanta, GA
    Current Employee - Software Engineer in Atlanta, GA

    I have been working at InterCall full-time (more than 5 years)

    Pros

    On the good days, this is an awesome place to work. Very lean, knowledgeable workforce, reasonable pay, reasonable benefits. Great people. Very down home southern feel to it. I feel like I make a difference.

    Cons

    The politics can be challenging at times. Getting better recently, but still the typical good-old boy network. Too much finger pointing at the cost of productivity. Too much emphasis on trying to shoe-horn in canned solutions vs. creativity.

    Advice to ManagementAdvice

    Listen to your people more. Certain management tend to lead by scare tactics and threats. That simply needs to stop. You employ professional people. Let them flex their noggins some.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Global Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management in Atlanta, GA
    Current Employee - Middle Management in Atlanta, GA

    I have been working at InterCall as an intern (more than an year)

    Pros

    Industry leading UCC technologies that have true relevance in todays market place.
    Intercall makes strategic moves by integrating their conferencing platform with other leading UCC technologies with companies like Microsoft, Cisco, BlueJeans. ?. Etc Some really forward thinking individuals to work with. Decent internal global collaboration among product and sales teams.

    Cons

    The company culture would greatly benefit by hiring experienced professionals as a whole.
    And stop putting entry level college grads in roles that are responsible for very technical IT relationships. Its not fair to the account rep, the company or the client. Ramp up these bright individuals before putting them in technical driver seats. This will lower attrition at the very least.

    Advice to ManagementAdvice

    Put great consideration into the above "con"!

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    DBA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Database Administrator in Atlanta, GA
    Current Employee - Database Administrator in Atlanta, GA

    I have been working at InterCall full-time (more than 5 years)

    Pros

    Good planning, good management, almost no overtime. Startup mentality, no bureaucracy.

    Cons

    old established technologies . not a cutting edge

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Hours are mostly good, pay is stagnant and unreasonable for expectations and opportunity for advancement is extremely l

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Event Specialist/Customer Service in Newnan, GA
    Former Employee - Event Specialist/Customer Service in Newnan, GA

    I worked at InterCall full-time (more than 3 years)

    Pros

    The hours offered are pretty good.

    Cons

    pay is stagnant and unreasonable for expectations and opportunity for advancement is extremely low, no integrity

    Advice to ManagementAdvice

    Have some integrity. Don't promise something and not deliver particularly when it comes to compensation. Almost runs like a good ole boy network. The people who have been there long enough to get management do not actually know how to manage or relate employees

    Doesn't Recommend
    Negative Outlook
  6.  

    Doomed company, only a matter of time before they implode

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at InterCall full-time (more than 3 years)

    Pros

    Growing company, expanding into new areas that should extend the shelf life of this company. New company acquisitions aren't integrated well so those folks get a few years before the InterCall culture takes hold.

    Cons

    Inability of management to lead, by example or good judgement. Lack of seasoned leaders in the executive team trickles down through the ranks creating a horrible atmosphere, where bullying is openly prevalent, including vendor intimidation. Lower level employees feel the affects but are left paralyzed and therefore keep hoping for leadership change.

    Advice to ManagementAdvice

    Take a chance and build a happier company throughout the ranks, removing some "leaders" will give some divisions a huge bump that will in turn help you keep your jobs longer.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Smoke Screen!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Event Specialist in Newnan, GA
    Current Employee - Event Specialist in Newnan, GA

    I have been working at InterCall full-time (more than 5 years)

    Pros

    -Customer Care skills are sharpened
    -Give aways during busy seasons
    -Business driven

    Cons

    -Learned the art of manipulation and deceit
    -Management purposely create animosity among staff
    -Over worked and extremely under paid

    Advice to ManagementAdvice

    More training on how to be a effective manager; workers are no greater the leader. If the leadership is Inadequate so will the workers.

    Neutral Outlook
    No opinion of CEO
  8.  

    Zombie Land

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Information Systems Analyst in Atlanta, GA
    Former Employee - Information Systems Analyst in Atlanta, GA

    I worked at InterCall

    Pros

    Very flexible telecommuting opportunities. From a lifestyle perspective, InterCall is very flexible with you working from almost anywhere at anytime. They almost have to be based on the type of product they sell or they would be hypocrites.

    Cons

    This is a sales department run organization, thus it is highly fragmented with too many one-off constraints that hurt their ability to adapt and move with the technology. Sooner or later their competitors will catch and surpass them.

    Advice to ManagementAdvice

    None, they need to all be removed. The level of incompetence, lack of communication, and constant redirection of resources will continue to cause top talent to leave. The attrition is strictly their fault.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Good to place to learn technology, especially in Conferencing space and jump to better opp else where

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at InterCall

    Pros

    - Good place if you want to just focus on technology and not bothered about career growth, benefits
    - If you want to work in Unified Communications and again just stay technical, it's ok place
    - Better place to work as consultant rather than as employee as management cares more about consultant

    Cons

    - Management lacks execution skills on the vision. it's evident in almost all groups - Product Management, Product Engineering, IT etc
    - No career growth if you are not part of 'IN' circle
    - Work-life balance is missing
    - Management culture is more command-and-control vs collaborative

    Advice to ManagementAdvice

    - Innovation doesn't happen in vaccum, it needs an environment that fosters innovation. Let your actions speak than words.
    - Promote those who understand how to motivate team to achieve greater things and work collaboratively. Just # of years in the company is not a good measure to promote.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    most pathetic company i ever worked for !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Java Consultant in Atlanta, GA
    Current Employee - Java Consultant in Atlanta, GA

    I have been working at InterCall

    Pros

    work from home option is good...

    Cons

    ends project and position in 20 days...pathetic company...

    Advice to ManagementAdvice

    don't hire contractors....plz don't play with a person's career and life by hiring and stopping the project in 20 days....

    Doesn't Recommend
    Disapproves of CEO

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