InterCall
2.7 of 5 87 reviews
www.intercall.com Chicago, IL 5000+ Employees

InterCall Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

2.7 87 reviews

                             

56% Approve of the CEO

InterCall President J. Scott Etzler

J. Scott Etzler

(43 ratings)

35% of employees recommend this company to a friend
87 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Fun work environment for employees"
    in 4 reviews
  • "Good benefits and fun environment"
    in 3 reviews
Cons:
  • "lack of upper management cohesion"
    in 5 reviews
  • "Senior management have been around from the start and are not liked by their peers"
    in 4 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Billing Specialist

    Billing Specialist (Former Employee)
    Valley, AL

    ProsBenefits, time-off, cook-outs, to reward employees for a job well done, leave early when jobs have been completed.

    Consdrama, too much backstabbing, letting some employees get away with errors/mistakes while others are punished/terminated/written up.

    Advice to Senior Managementno comment

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    SVP of Systems and Technology

    Anonymous Employee (Former Employee)

    ProsThere were a great deal of growth opportunities early on including and integrating a staff of over 300 including acquisitions and new hires. Those have ceased to exist. This all seems to be driven by cost reductions and enhancements are driven by the need for ebediimprovements while

    great sales environment

    Conswatch the market - It is not changing as much one thinks.

    Advice to Senior Management'watch the market - It is not changing as much one thinks.t change the sales model

    Yes, I would recommend this company to a friend

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    Awesome Culture, Great Learning Experience

    Account Executive (Current Employee)
    Chicago, IL

    Pros* Really great people at all levels of the company
    * Tons of company outings, where the bar is stocked and no one is shy
    * Regular contests for trips, money, gifts, or time off
    * Forefront of the industry, easy name recognition and credibility
    * Constantly growing and expanding into new fields, great outlook for future
    * Ability to be promoted, and incredibly low turn-over for a sales job
    * AWESOME work-life balance; no pressure to work early/late, nights or weekends

    Cons* Sometimes a little micro-managing from upper management
    * Weird culture of nasty emails, then kind words to your face. confusing
    * Pay is low for industry, though commission is OK and the culture makes up for it
    * Benefits are OK (PTO is low first year, inexplicably so)

    Advice to Senior ManagementDon't expect perfect results when you give us 15 different initiatives which vary from week to week as being "the most important thing." This causes us to roll the dice on what will ACTUALLY be important next week. Also if you propose a SPIFF or a new commission structure, don't change it later to be less enticing or you will erode trust and morale of your employees and lose good salespeople to other companies (As has happened this year).

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Opportunity knocks

    Software Engineer (Current Employee)
    Atlanta, GA

    ProsOn the good days, this is an awesome place to work. Very lean, knowledgeable workforce, reasonable pay, reasonable benefits. Great people. Very down home southern feel to it. I feel like I make a difference.

    ConsThe politics can be challenging at times. Getting better recently, but still the typical good-old boy network. Too much finger pointing at the cost of productivity. Too much emphasis on trying to shoe-horn in canned solutions vs. creativity.

    Advice to Senior ManagementListen to your people more. Certain management tend to lead by scare tactics and threats. That simply needs to stop. You employ professional people. Let them flex their noggins some.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Worst Place I've ever worked in my years in IT.

    Anonymous Employee (Former Employee)

    ProsA few friendly faces and people who want to do the right thing. Managing teams was easy. There are many dedicated worker bees who are not only smart, but are good working with others and problem solving. InterCall fails to recognize these individuals. They make good money despite the toxic working conditions.

    ConsManaging up was problematic. Bullying prevailed from Senior Level Management. Nothing has been done to stop this behavior. Most Sr. Directors, VP's were very hard to work with and it was more a popularity contest than the job you proved you can do. Leadership encourages bullying. Women in lower level potions are treated the worst.

    Advice to Senior ManagementGet some mandatory Management classes for you senior leadership team. There are home grown leaders that worked their way up from programmers to Sr. Directors who manage by intimidation. It's a very toxic work environment.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Good benefits, poor salary and incompetent managers

    Anonymous Employee (Current Employee)
    Valley, AL

    ProsVery laid back atmosphere. Most of the coworkers are good people with big hearts. Good Benefits with a decent work/life balance.

    ConsCompensation, promotions and personal growth....you will not get any of these in certain departments. I've received less than 2% raise overall, for last 3yrs, with an excellent performance rating every year. Only way to receive a wage increase you must either threaten to leave (this only works, if your childish middle managers like you) or you move around the company to a different manager.

    Advice to Senior ManagementFind competent Managers, who can encourage and build up morale. If company is doing well, those with excellent or above performance evals deserve a fair wage increase annually. Company needs to stop losing good employees and keeping dead weight; also, hire competent employees versus cheap labor at a professional level.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Global Leader

    Middle Management (Current Employee)
    Atlanta, GA

    ProsIndustry leading UCC technologies that have true relevance in todays market place.
    Intercall makes strategic moves by integrating their conferencing platform with other leading UCC technologies with companies like Microsoft, Cisco, BlueJeans. ?. Etc Some really forward thinking individuals to work with. Decent internal global collaboration among product and sales teams.

    ConsThe company culture would greatly benefit by hiring experienced professionals as a whole.
    And stop putting entry level college grads in roles that are responsible for very technical IT relationships. Its not fair to the account rep, the company or the client. Ramp up these bright individuals before putting them in technical driver seats. This will lower attrition at the very least.

    Advice to Senior ManagementPut great consideration into the above "con"!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
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    Management is poor

    Anonymous Employee (Former Employee)

    Prossocial environment, great outings, young people

    Consbad management, team leads/managers have no idea what they are doing, they are all on a high horse and too comfortable in their positions. they have no idea how to manage a team or how to appreciate their employees.

    Advice to Senior Managementfire the lazy team leads/managers and hire motivated mangers/team leads

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Account Executive at InterCall review

    Account Executive (Current Employee)
    Chicago, IL

    Prosco workers, team outings, fun environment

    Conscold calling, micromanaged, somewhat unreasonable expectations

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    Same leadership has been in place too long

    Anonymous Employee (Former Employee)

    ProsSpecialists in what they do, good products & services

    ConsLeadership has been in place for too long- they are not equipped to run a company this size.

    No, I would not recommend this company to a friend

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