InterContinental Hotels Group Reviews

Updated June 29, 2015
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3.7
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Recommend to a friend
Approve of CEO
InterContinental Hotels Group CEO Richard Solomons
Richard Solomons
174 Ratings

Pros
  • You can't find Work-Life balance anywhere else (in 27 reviews)

  • Friendly co-workers, good working environment (in 21 reviews)

Cons
  • It seems that there are changes in upper management every 18-24 months which creates a trickle effect down the ranks disturbing momentum (in 13 reviews)

  • Work Life Balance, can be the biggest con (in 5 reviews)

More Pros and Cons

565 Employee Reviews

Sort: Popular Rating Date
  1. Great Place to Work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group (More than 5 years)

    Pros

    IHG has a solid set of core values which drive behavior at every level. Doing the right thing is one value that stood out to me which employees took to heart. That has helped them create great hotels guests love.

    Cons

    Perhaps a more comprehensive talent management program at the local level to strengthen pipeline.

    Advice to Management

    How you achieve the goal is just as important as the end results. Keep it up!


  2. Helpful (1)

    Guest Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great organization that is dedicated to employee growth within the company. Flexible working hours and location options across the globe.

    Cons

    Pay could be better as well as benefits. What comes with working at a hotel can be difficult, and working hours may not be ideal for everyone,


  3. Hotel Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Palm Desert, CA
    Former Employee - Front Desk Agent in Palm Desert, CA

    I worked at InterContinental Hotels Group (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work Alone. Easy job. You get to speak to new people daily. Great employees to work with.

    Cons

    Work Alone. Gets boring at times when there's no one to talk to. Base pay is to low to support my family.

    Advice to Management

    Pay more.


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  5. Helpful (1)

    a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor/Night Manager in Milwaukee, WI
    Former Employee - Night Auditor/Night Manager in Milwaukee, WI

    I worked at InterContinental Hotels Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great training and awesome management that understand customers and employees.

    Cons

    employees never seem to stay just like most hotels because of very little or no benefits.

    Advice to Management

    Keepdoing what your doing and try to get better benefits to keep the well seasoned veterans.


  6. Just a job...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Fort Myers, FL
    Current Employee - Intern in Fort Myers, FL

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The guests are enjoyable and friendly when it comes to the guest experience and there is room for a promotion.

    Cons

    No benefits, no incentive to love your job and management could at least start by treating you with respect.

    Advice to Management

    A high employee turnover rate means you need to change how you treat your employees.


  7. Helpful (1)

    Not a bad Company

    Former Employee - Front Desk Clerk/Night Auditor in Reidsville, NC
    Former Employee - Front Desk Clerk/Night Auditor in Reidsville, NC

    I worked at InterContinental Hotels Group full-time (More than 3 years)

    Pros

    Great employee perks. Discounted rates when staying at other IHG properties

    Cons

    General manager and supervisor showed to much immaturity. General manager never supported employees when we had grievances. Supervisor always brought personal issues to work and hated her job. Too many employees trying to be the supervisor or general manager.


  8. Helpful (1)

    Corp Dir-F&B Planning and Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Director -F&B Worldwide in New York, NY
    Former Employee - Assistant Director -F&B Worldwide in New York, NY

    I worked at InterContinental Hotels Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Outstanding InternationalCompany in planning,development,operations management.

    Cons

    IMPATIENCE for me to speed up the delivery of goods.

    Advice to Management

    CHANGE MANAGEMENT in all departments.


  9. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Wayne, IN
    Former Employee - Anonymous Employee in Fort Wayne, IN

    I worked at InterContinental Hotels Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Was a great place to work. I enjoyed it.

    Cons

    Work alone most of the time.


  10. Guest Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Louisville, KY
    Current Employee - Guest Service Representative in Louisville, KY

    I have been working at InterContinental Hotels Group (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good people relaxed environment and plenty of opportunities to move up

    Cons

    will get stressful at times and mind numbing boring at others

    Advice to Management

    none


  11. IS Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IS Manager in Orlando, FL
    Current Employee - IS Manager in Orlando, FL

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It has a good system for information distribution. Good management system. Standard Guidelines for each job.

    Cons

    Too cold with employees. It is a money making machine. Does not care about keeping management educated if you work out of the operational departments.

    Advice to Management

    Should be aware about other areas other than operational. There are a lot of things to learn day by day in accounting and information systems



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