InterContinental Hotels Group Reviews

Updated July 4, 2015
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3.7
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Recommend to a friend
Approve of CEO
InterContinental Hotels Group CEO Richard Solomons
Richard Solomons
175 Ratings

Pros
  • You can't find Work-Life balance anywhere else (in 27 reviews)

  • Friendly co-workers, good working environment (in 21 reviews)

Cons
  • It seems that there are changes in upper management every 18-24 months which creates a trickle effect down the ranks disturbing momentum (in 13 reviews)

  • Work Life Balance, can be the biggest con (in 5 reviews)

More Pros and Cons

572 Employee Reviews

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  1. Helpful (1)

    Reservations Sales Agent (SLC)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Sales Agent in Salt Lake City, UT
    Former Employee - Reservations Sales Agent in Salt Lake City, UT

    I worked at InterContinental Hotels Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They have extremely flexible hours from 5:30am till Midnight. When I was in recovery from my surgery, the company went above and beyond to work with me. They even changed my work schedule a couple times, so I can still keep my job and go to my Dr's. Appointments. I loved my coworkers, they were like family to me. IHG always had fun and exciting events each week; never a dull moment.

    Cons

    I did not like that management's hours of operation closed at 10pm MST. So if I worked the midnight shift and a customer asked for a supervisor after 10pm MST, I had to ask the customer to call back in the morning. I felt that a supervisor should be available at all times during my shift.

    Advice to Management

    If the call center is open from 5:30am till Midnight, there should be a supervisor on duty during those hours too. On a positive note, I was always recognized by the senior management. Even my bosses boss would take the time to say hi to me...so keep that up cause it made me feel important and worth to the company:)


  2. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work life balance and culture

    Cons

    Politics and idea only Ivy League graduates worth paying


  3. Company that Cares

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Owner in Atlanta, GA
    Current Employee - Product Owner in Atlanta, GA

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A good company that really cares about their employees they are constantly asking for feedback on how they can do better they have a whole week dedicated to thanking their employees, lots of employee events, flexible work schedules, work from home and awesome work/life balance. Extremely competitive pay

    Cons

    Sometimes they like to cut costs by not back filling when people leave the company. This can lead to very high workloads for some employees. Also it takes forever for HR to do anything. Org structure changes are frequent.

    Advice to Management

    Don't cut costs by not back filling


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  5. Great Place to Work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group (More than 5 years)

    Pros

    IHG has a solid set of core values which drive behavior at every level. Doing the right thing is one value that stood out to me which employees took to heart. That has helped them create great hotels guests love.

    Cons

    Perhaps a more comprehensive talent management program at the local level to strengthen pipeline.

    Advice to Management

    How you achieve the goal is just as important as the end results. Keep it up!


  6. Helpful (1)

    Guest Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Great organization that is dedicated to employee growth within the company. Flexible working hours and location options across the globe.

    Cons

    Pay could be better as well as benefits. What comes with working at a hotel can be difficult, and working hours may not be ideal for everyone,


  7. Hotel Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Palm Desert, CA
    Former Employee - Front Desk Agent in Palm Desert, CA

    I worked at InterContinental Hotels Group (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work Alone. Easy job. You get to speak to new people daily. Great employees to work with.

    Cons

    Work Alone. Gets boring at times when there's no one to talk to. Base pay is to low to support my family.

    Advice to Management

    Pay more.


  8. Not bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group full-time

    Approves of CEO
    Approves of CEO

    Pros

    Relaxed corporate environment, good benefits

    Cons

    Hard to advance if you're not "popular." Can be stuck in a role/job for years due to very non inclusive advancement plans.

    Advice to Management

    Be moved diverse in hiring and stop overlooking internal talent.


  9. Not what I was expecting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Specialist in Bountiful, UT
    Former Employee - Reservations Specialist in Bountiful, UT

    I worked at InterContinental Hotels Group (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    People are nice. Working with international customers was a new and exciting experience.

    Cons

    I was told they'd accommodate a schedule that worked around public transport. They did not. I had to resign due to that limitation.


  10. Helpful (1)

    a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor/Night Manager in Milwaukee, WI
    Former Employee - Night Auditor/Night Manager in Milwaukee, WI

    I worked at InterContinental Hotels Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great training and awesome management that understand customers and employees.

    Cons

    employees never seem to stay just like most hotels because of very little or no benefits.

    Advice to Management

    Keepdoing what your doing and try to get better benefits to keep the well seasoned veterans.


  11. Just a job...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Fort Myers, FL
    Current Employee - Intern in Fort Myers, FL

    I have been working at InterContinental Hotels Group full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The guests are enjoyable and friendly when it comes to the guest experience and there is room for a promotion.

    Cons

    No benefits, no incentive to love your job and management could at least start by treating you with respect.

    Advice to Management

    A high employee turnover rate means you need to change how you treat your employees.



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