InterContinental Hotels Group

www.ihgplc.com
Employer Engaged

InterContinental Hotels Group Reviews

Updated March 1, 2015
Updated March 1, 2015
510 Reviews
3.7
510 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
InterContinental Hotels Group CEO Richard Solomons
Richard Solomons
156 Ratings

Review Highlights

Pros
  • Company really values people of all types and their work life balance (in 27 reviews)

  • The working environment is great and the people are fantastic to work with (in 21 reviews)


Cons
  • You see some employees in upper management behave inappropriately and unprofessionally (in 13 reviews)

  • Work Life Balance, can be the biggest con (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great benefits, but be prepared to see friends of management get promoted or learn to suck up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Salt Lake City, UT
    Current Employee - Sales Representative in Salt Lake City, UT

    I have been working at InterContinental Hotels Group full-time (more than 3 years)

    Pros

    Benefits are great. Health insurance, vacation time, personal time, bereavement time, seasonal parties, education assistance.

    Cons

    The only people who seem to get promoted are friends with management or young kids that have learned the art of sucking up to managers.
    Commission doesn't pay out much. You're lucky to get $100 extra. if your in the high end IC market it ends up paying much less. Advise- stay in VOICE department. You'll make more.

    Advice to ManagementAdvice

    Consider looking at employees who have stuck with the company for some years for promotion. The fact you move brand new employees that are young kids to management or trainers is a slap in the face for long term employees looking to move up in a company that they've been loyal to for so long.

    Recommends
    Negative Outlook
  2.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office Manager in Columbus, GA
    Current Employee - Front Office Manager in Columbus, GA

    I have been working at InterContinental Hotels Group

    Pros

    Meet great people on a regular, rewarding if you apply yourself to the company or hotel property,

    Cons

    Long hours are possible, work/life balance depends on property and your position.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent culture and workplace environment!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group

    Pros

    Very collegial workplace environment and excellent team oriented culture. IHG as a whole was a very pleasant work experience, even as a contractor.

    Cons

    Management direction always seemed to be in flux, don't know if it was a temporary situation, but it seems that decisions kept getting delayed, leaving us in a sort of limbo at times

    Advice to ManagementAdvice

    Be more decisive, implement strategies in smaller time increments or stages. Clearer chains of command and responsibility would be helpful. Otherwise, great leadership!

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  5.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contractor in Atlanta, GA
    Current Employee - Contractor in Atlanta, GA

    I have been working at InterContinental Hotels Group full-time (more than a year)

    Pros

    The culture at IHG is great. Everyone supports you and overall great benefits.

    Cons

    There are no cons. Maybe that in order to get something approved through the chain, it takes awhile to get done.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Front Office Manager in Baton Rouge, LA
    Current Employee - Assistant Front Office Manager in Baton Rouge, LA

    I have been working at InterContinental Hotels Group

    Pros

    time off, work-life balance, benefits, Top Employers United Kingdom 2015' , Innovation, committed to designing, building and operating more environmentally sustainable hotels.

    Cons

    Office culture, will bend or dismiss policy to appease a guests so that the brand is not harmed. Does not stand up for employees, You stand at the desk and explain the polices and a higher manager will make you look dumb because they override everything you just said.

    Advice to ManagementAdvice

    Get to know whom it is you will be working for because with every manager comes a different set of rules.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Hotel business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group full-time (more than 8 years)

    Pros

    They have great benefits and average pay scale. They also have a great working environment.

    Cons

    Limited movement to management unless part of the status quo.

    Recommends
    Positive Outlook
  8.  

    Working at the Holiday Inn was overall a good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Catering Manager in Seattle, WA
    Current Employee - Catering Manager in Seattle, WA

    I have been working at InterContinental Hotels Group full-time (less than a year)

    Pros

    Gained a lot of experience working here. Depending on which property you work at you can earn some great bonuses if you sell a lot. Pretty good PTO and work like balance.

    Cons

    Upper management was sometimes difficult to work with. There was a lot of micro managing at my property.

  9.  

    Great college part time gig!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Set Up in Saint Cloud, MN
    Current Employee - Banquet Set Up in Saint Cloud, MN

    I have been working at InterContinental Hotels Group part-time (more than a year)

    Pros

    Cool people around your age going to school together. Easy college hours.

    Cons

    The hours of working until 1am and showing back up at 9am the next day. Working on holidays is not fun either.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Diverse Company but really hard to move forward in your career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at InterContinental Hotels Group

    Pros

    Trainings-tons of trainings really helps you in your work

    Cons

    You have to stay whole 8 hours up in front desk

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Welcome to IHG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in North Charleston, SC
    Current Employee - Customer Service Representative in North Charleston, SC

    I have been working at InterContinental Hotels Group full-time (less than a year)

    Pros

    Benefits after 45 days
    Relatively friendly people

    Cons

    Unprofessional leaders - If you have an inkling of professionalism, this is not the place for you. Your leaders will broadcast that they've either just been hired into that role, or that they don't know what they're doing
    Antiquated systems that break constantly
    Your past work experience is not honored or respected
    Have to pay for coffee
    No permanent work desk
    No health and wellness initiatives - If you're fit and healthy, this is not the place for you
    Dingy and run down building in an unsafe part of town
    People talk, so be careful who you speak to

    Advice to ManagementAdvice

    If you really want to create that "tight, close-knit family" feel that you're always preaching about, why not give agents their own desk?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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