InterContinental Hotels Group

  www.ihgplc.com
  www.ihgplc.com
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InterContinental Hotels Group Reviews

Updated September 17, 2014
Updated September 17, 2014
425 Reviews
3.6
425 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
InterContinental Hotels Group CEO Richard Solomons
Richard Solomons
121 Ratings

Review Highlights

Pros
  • Company really values people of all types and their work life balance (in 20 reviews)

  • Friendly co-workers, good working environment (in 17 reviews)


Cons
  • You see some employees in upper management behave inappropriately and unprofessionally (in 12 reviews)

  • Low pay hard to deal with management no benifits or health insurance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lovely place to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group

    Pros

    The pay is awesome and steady

    Cons

    Management leaves much to be desired

    Advice to ManagementAdvice

    Train your lower managers to have more compasion

  2.  

    Friendly and professional company with lots of training invested into each employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager  in  Salt Lake City, UT
    Former Employee - Team Manager in Salt Lake City, UT

    I worked at InterContinental Hotels Group full-time for less than a year

    Pros

    Lots if training, plenty of feedback and supportive management team.

    Cons

    Team manager wages were not high enough.

    Advice to ManagementAdvice

    Continue doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at InterContinental Hotels Group as a contractor for less than a year

    Pros

    Autonomy with support. Great team dynamic as well as great cross-functional dynamic, support, and camaraderie.

    Cons

    Sometimes slow to make important decisions at higher levels of management.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great company for Great Guests and Employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent  in  Salt Lake City, UT
    Former Employee - Reservations Agent in Salt Lake City, UT

    I worked at InterContinental Hotels Group full-time for less than a year

    Pros

    The atmosphere is welcoming and friendly. All the agents, entry-level to 10 years experience are so helpful and willing to learn.

    Cons

    Serious competitive field. Strict policies on breaks and lunches.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Positive people oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Atlanta, GA
    Former Employee - General Manager in Atlanta, GA

    I worked at InterContinental Hotels Group full-time for more than 5 years

    Pros

    Real sense of belonging and inclusion

    Cons

    Location and traffic and be prepared to be over ruled by the home office in London

    Advice to ManagementAdvice

    Act on what you hear from your employees. Good at listening but falls on deaf ears

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Ihg is a wonderful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Front Office Manager
    Current Employee - Assistant Front Office Manager

    I have been working at InterContinental Hotels Group full-time for more than 8 years

    Pros

    Day to day interactions with our guests. The company values its employees and the guests that choose to stay with us.

    Cons

    Very long hours sometimes stressful.

    Advice to ManagementAdvice

    Incentives for job well done

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    The work is rewarding if you can handle the pace. It moves very quickly and there is little time to celebrate successes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at InterContinental Hotels Group full-time for more than 5 years

    Pros

    The leadership is one of the best I've ever worked for. The office culture is one that foster a team spirit that makes you aware that you aren't in it alone. Teamwork is important.

    Cons

    Having a work/life balance is tough in this environment. There is always a feeling that you must be connected to the office. It is hard to truly get away. The benefits are good but are not impossible to walk away from.

    Advice to ManagementAdvice

    Continue pushing the envelope and innovating. But do so with the employees in mind to ensure they don't get burned out. It's probably not best to have 20+ priorities in a year.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Guest Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Representative  in  Columbus, IN
    Former Employee - Guest Services Representative in Columbus, IN

    I worked at InterContinental Hotels Group full-time for more than a year

    Pros

    -Working with Miles, the Hotel Dog
    -Awesome Front Desk Manager and GM
    -Overall good people to work with
    -Columbus is a nice place to work, especially downtown
    -Hotel Indigo itself is a creative idea, very unique

    Cons

    -Hotel hours can be tiring
    -Not the best pay at entry-level, but that's hotel industry in general

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
  10.  

    Good Company, Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Charleston, SC
    Current Employee - Analyst in Charleston, SC

    I have been working at InterContinental Hotels Group full-time for less than a year

    Pros

    Many employees have long tenure with the company and they stay because of great benefits, growth potential, and room for advancement.

    Cons

    I am not sure what the cons are yet.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    The were usually very good, but sometimes got too caught up in promotions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group full-time for more than 3 years

    Pros

    Travel discounts, education benefits, easy work, complete training, Corporate events that were worth attending, very charitable organization, easily accessible, relaxation spaces for employees.

    Cons

    Constantly changing metrics stopped rewarding the top sellers. The employee discounts were rarely available, and certain hotels were essentially exempt from offering this rate (despite violating corporate policies).

    Advice to ManagementAdvice

    Keep track of brand standards when running promotions. Don't put all the sales pressure on phone agents, when it is marketing's job to properly describe the special events in the first place.

    Recommends
    Positive Outlook
    Approves of CEO

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