InterContinental Hotels Group Reviews

Updated August 27, 2015
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635 Employee Reviews

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  1. Executive Housekeeper

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Housekeeper/Breakfast Manager in North Las Vegas, NV
    Former Employee - Executive Housekeeper/Breakfast Manager in North Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at InterContinental Hotels Group (More than 3 years)

    Pros

    Family atmosphere, Personal interaction with guests, Lots of guests that stay long term so you get to know them.

    Cons

    Worked at a small company and no opportunity to move up only because the company is small. you would have to relocate to move up.


  2. Event Planer, Chef, Bartender, Server,

    • Career Opportunities
    Current Employee - Server Trainer/Bartender in Weston, FL
    Current Employee - Server Trainer/Bartender in Weston, FL
    Recommends

    I have been working at InterContinental Hotels Group part-time (More than 10 years)

    Pros

    Work with you, keep calling me

    Cons

    Not having events more often


  3. Guest Service Agent/ Housekeeping Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Vicksburg, MS
    Former Employee - Guest Service Agent in Vicksburg, MS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at InterContinental Hotels Group part-time (More than a year)

    Pros

    I honestly loved working at the HIEN. The place itself was fun, because of the many different guests that would come in each and everyday.

    Cons

    There were downsides, but I still managed to like my job. Things I noticed that bugged me were...favoritism being shown to crooked employees, raise in pay was given to employees who had yet to earn them. I felt a lot of times that I was overworked and underpaid for the work I did.

    Advice to Management

    If you have an employee who loves to work for you and wants to advance in the company, instead of constantly skipping over them and using them when you just "need" them at the moment, give them a chance. I would have honestly stuck it out with the Holiday Inn I worked for, but I guess that just wasn't in the cards.


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  5. front desk associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in El Reno, OK
    Current Employee - Front Desk Agent in El Reno, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group part-time

    Pros

    great place to work. laid back environment great management they train you well, overall good experience

    Cons

    i donf really have any complaints. the only thing i would change is the online booking because we over book at times

    Advice to Management

    some how fix the way that you can cone in call and go online to book because over booking customers was a very stressful situation


  6. Great professional company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Evyerything was great and excelent

    Cons

    Nothing was deemed to be an issue

    Advice to Management

    keep up good work


  7. Great Company, but high expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels Group full-time (More than a year)

    Pros

    Cutting edge tech and great exposure

    Cons

    High turnover, not a lot of strategic direction


  8. Helpful (1)

    Reservations Sales Agent (SLC)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Sales Agent in Salt Lake City, UT
    Former Employee - Reservations Sales Agent in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at InterContinental Hotels Group full-time (More than a year)

    Pros

    They have extremely flexible hours from 5:30am till Midnight. When I was in recovery from my surgery, the company went above and beyond to work with me. They even changed my work schedule a couple times, so I can still keep my job and go to my Dr's. Appointments. I loved my coworkers, they were like family to me. IHG always had fun and exciting events each week; never a dull moment.

    Cons

    I did not like that management's hours of operation closed at 10pm MST. So if I worked the midnight shift and a customer asked for a supervisor after 10pm MST, I had to ask the customer to call back in the morning. I felt that a supervisor should be available at all times during my shift.

    Advice to Management

    If the call center is open from 5:30am till Midnight, there should be a supervisor on duty during those hours too. On a positive note, I was always recognized by the senior management. Even my bosses boss would take the time to say hi to me...so keep that up cause it made me feel important and worth to the company:)


  9. Helpful (1)

    Company that Cares

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Owner in Atlanta, GA
    Current Employee - Product Owner in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at InterContinental Hotels Group full-time (More than a year)

    Pros

    A good company that really cares about their employees they are constantly asking for feedback on how they can do better they have a whole week dedicated to thanking their employees, lots of employee events, flexible work schedules, work from home and awesome work/life balance. Extremely competitive pay

    Cons

    Sometimes they like to cut costs by not back filling when people leave the company. This can lead to very high workloads for some employees. Also it takes forever for HR to do anything. Org structure changes are frequent.

    Advice to Management

    Don't cut costs by not back filling


  10. Helpful (1)

    Meh...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at InterContinental Hotels Group full-time

    Pros

    A few nice people who actually care about doing their jobs and helping others. GREAT salary and benefits.

    Cons

    Many fakers who insist that you drink the company Kool Aid. Too many idiots in senior management hired because of genetics instead of their brains. It is obscene how much money the Board wastes on every management fad. Imagine living the Dilbert cartoon...every single day. This is the only place I know where you can be crazy busy and have absolutely nothing to show for it.

    Advice to Management

    Stop rewarding people who: 1) don't have a clue about what they are responsible for; 2) who repeatedly fail to deliver on their projects; 3) who abuse their employees and coworkers; 4) who are dishonest and robbing you blind because you're to mesmerized by the BS coming out of their mouths to notice.


  11. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work life balance and culture

    Cons

    Politics and idea only Ivy League graduates worth paying



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