InterContinental Hotels Reviews

Updated August 24, 2014
Updated August 24, 2014
411 Reviews

3.7
411 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
InterContinental Hotels CEO Richard Solomons
Richard Solomons
115 Ratings

Review Highlights

Pros
  • Company really values people of all types and their work life balance (in 20 reviews)

  • Friendly co-workers, good working environment (in 17 reviews)


Cons
  • You see some employees in upper management behave inappropriately and unprofessionally (in 12 reviews)

  • Low pay hard to deal with management no benifits or health insurance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    reliable and great people to work with; just work hard.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at InterContinental Hotels

    Pros

    great globally recognized, internationally respected, everybody together.

    Cons

    depends on each department, needing to work together better in large organization

  2.  

    It was a very positive experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Sales Agent  in  Salt Lake City, UT
    Former Employee - Reservations Sales Agent in Salt Lake City, UT

    I worked at InterContinental Hotels full-time for more than a year

    Pros

    I loved the travel benefits.

    Cons

    Leadership is lacking at the team manager level.

  3.  

    Caring company with good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent  in  Charleston, SC
    Current Employee - Reservations Agent in Charleston, SC

    I have been working at InterContinental Hotels full-time for more than 3 years

    Pros

    The company has great benefits, good discounts on hotels. And they always feed u

    Cons

    they change shifts a lot so u have to be flexible

    Recommends
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Front desk agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Cairo (Egypt)
    Current Employee - Front Desk Agent in Cairo (Egypt)

    I have been working at InterContinental Hotels full-time for more than a year

    Pros

    IHG company offers excellent training opportunities and rewards for hard work

    Cons

    the wheels turn slowly, salary is lower than excepted , low number of employees

    Advice to ManagementAdvice

    recruit more people in front desk, renovate old and historical hotels

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    The work is rewarding if you can handle the pace. It moves very quickly and there is little time to celebrate successes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Atlanta, GA
    Former Employee - Manager in Atlanta, GA

    I worked at InterContinental Hotels full-time for more than 5 years

    Pros

    The leadership is one of the best I've ever worked for. The office culture is one that foster a team spirit that makes you aware that you aren't in it alone. Teamwork is important.

    Cons

    Having a work/life balance is tough in this environment. There is always a feeling that you must be connected to the office. It is hard to truly get away. The benefits are good but are not impossible to walk away from.

    Advice to ManagementAdvice

    Continue pushing the envelope and innovating. But do so with the employees in mind to ensure they don't get burned out. It's probably not best to have 20+ priorities in a year.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at InterContinental Hotels as a contractor for less than a year

    Pros

    Autonomy with support. Great team dynamic as well as great cross-functional dynamic, support, and camaraderie.

    Cons

    Sometimes slow to make important decisions at higher levels of management.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Friendly and professional company with lots of training invested into each employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager  in  Salt Lake City, UT
    Former Employee - Team Manager in Salt Lake City, UT

    I worked at InterContinental Hotels full-time for less than a year

    Pros

    Lots if training, plenty of feedback and supportive management team.

    Cons

    Team manager wages were not high enough.

    Advice to ManagementAdvice

    Continue doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company for Great Guests and Employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent  in  Salt Lake City, UT
    Former Employee - Reservations Agent in Salt Lake City, UT

    I worked at InterContinental Hotels full-time for less than a year

    Pros

    The atmosphere is welcoming and friendly. All the agents, entry-level to 10 years experience are so helpful and willing to learn.

    Cons

    Serious competitive field. Strict policies on breaks and lunches.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Positive people oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Atlanta, GA
    Former Employee - General Manager in Atlanta, GA

    I worked at InterContinental Hotels full-time for more than 5 years

    Pros

    Real sense of belonging and inclusion

    Cons

    Location and traffic and be prepared to be over ruled by the home office in London

    Advice to ManagementAdvice

    Act on what you hear from your employees. Good at listening but falls on deaf ears

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Ihg is a wonderful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Front Office Manager
    Current Employee - Assistant Front Office Manager

    I have been working at InterContinental Hotels full-time for more than 8 years

    Pros

    Day to day interactions with our guests. The company values its employees and the guests that choose to stay with us.

    Cons

    Very long hours sometimes stressful.

    Advice to ManagementAdvice

    Incentives for job well done

    Recommends
    Neutral Outlook
    Approves of CEO

Worked for InterContinental Hotels? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.