Interaction Associates

www.interactionassociates.com

Interaction Associates Reviews

8 Reviews
3.1
8 Reviews
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Interaction Associates President and CEO Linda Stewart
Linda Stewart
5 Ratings

Employee Reviews

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  1.  

    In with the new. Out with the old.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interaction Associates full-time

    Pros

    The company is really interested in employee opinions and contributions. There is a strong sense of teamwork and connectivity. Currently things are being positioned for rapid growth. Some new employees who have recently joined are really awesome. They know how to actually get things done and drive success. Training offered is top notch.

    Cons

    There are some old timers who are really resistant to change -- even little enhancements that make their job easier. Please understand that all change is not bad. It is necessary to constantly adapt and evolve to improve on existing process. Some employees who've been there for a few years seem to just shuffle around the company in different roles without any significant contribution.

    Advice to ManagementAdvice

    Continue to establish the right process and people for scalable growth. Instill a higher expectation for existing employees and don't accept mediocrity. Start to track real accomplishments and deliverables and promote based on those metrics versus just tenure.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Pitiful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Interaction Associates full-time (more than 3 years)

    Pros

    Nice office space in Boston and my check has never bounced. There are some great people here. The IT department have all left. Some people are trying to turn things around.

    Cons

    Bad place for parents and minorities to work due to harassing behavior of some employees - thankfully a couple of harassers have left but not before the minority employees left, one of whom was verbally attacked by her manager on her last day of work.

    I think we've had 4 HR managers in as many years and sales management is apparently impossible. Other people who have been here forever "the true veteran" you read about below don't do anything, make no real contribution to the company anymore, just hanging on to their "laurels". One of the two executives finally got fired and will be leaving soon as a result of several inappropriate relationships with female coworkers. For years he has abused power and used manipulative tactics to get things done to his liking.

    Low pay. Stagnant IP. Low morale. Poor financial management. A couple of female employees have been "punished" for having children - one was demoted, the other criticized for not working more hours. Even some of the male employees with young families are criticized for leaving on time at the end of the day. A lot can depend on who "likes" you vs. your actual contribution to the company. A couple of people who were productive and well liked disappeared without explanation.

    Some of the company's long standing employees make life almost impossible for new people with they jabbing, critical "feedback" rather than helping others succeed they assist in failure and nit -picking. They don't want anything to change and ironically they teach clients how to do just that! For as many nice and hard working, dedicated people there are, there are an equal number of crabby, needy, demanding brats who think nothing of dissing people and make everyone feel "less than".

    Advice to ManagementAdvice

    If people don't "walk the talk" and do what we teach our clients to do, get rid of them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    High hopes, dashed after a short time in the reality of this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interaction Associates full-time

    Pros

    Lots of good (though slightly out of date) intellectual property. Some good talent in the facilitator pool.

    Cons

    Environment is gossipy and out of control. Employees can't trust the managers to keep confidential information. Punitive and toxic environment.

    Advice to ManagementAdvice

    Show the employees you're listening and cut or discipline the managers who are breaching the trust of their staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    True Veteran... 15 Years +

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interaction Associates full-time (more than 10 years)

    Pros

    A company where you never have to 'check your personality at the front door'; issues, financials, successes, challenges, are all 'on the table' and visible 99% of the time. Impeccable, proven IP. Smart, committed, kind-hearted, ethical colleagues, loyal customer base (over 85% repeat/referral), beating industry averages for growth over the last 3 years; fully employee owned ESOP -- everyone 'owns' a piece of the pie; fully committed leadership team and Board of Directors; not afraid to reinvent itself, embrace change, and keep a 4+ decade/legacy "current and relevant" for today's marketplace. Socially responsible with 10% pre-tax profits and employee time to the Interaction Institute for Social Change. Committed to 7 core values that are used in decision-making at all levels.

    Cons

    Still a small company undergoing lots of "adaptive" change. The balance between "veterans" and new employees has shifted, putting some strain on the system, combined with a new go to market strategy in a short period of time has disoriented some people. In a small company, seemingly small changes have big ripple effects and impact, and upward mobility is certainly limited. IA is also a highly relationship and involvement-oriented company which can magnify things even more, and upset people who may not have the business acumen, maturity/experience, or "stomach" for the kind of transparency about numbers, goals, challenges, etc. that are continuously shared among employee owners in the company.

    Advice to ManagementAdvice

    Stay the course. Lots of progress has been made. The financial results speak for themselves, the team has been built -- right people in the right roles -- now it's about implementation success and focus.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Amazing talent, great values, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interaction Associates full-time

    Pros

    Great people, great history. Quality IP. Incredibly talented employees.
    Employee owned with a high degree of ownership among employees. Meaningful values. A workforce and leadership team that do their best to honor the company values every day.
    Excellent benefits.

    Cons

    The company is going through some changes right now, which can be stressful and challenging. The organization and leadership team is committed to making the right changes for the benefit of the company and the employees, but change is difficult.

    Advice to ManagementAdvice

    Continue to focus on fostering a culture of employee involvement. Continue to honor the values.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    A great place to work, going through lots of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interaction Associates full-time

    Pros

    World-class, time-tested content for making leaders and managers more effective.
    A strong focus on improving trust and collaboration within the company.
    Throughout the company, great people who care.
    A great CEO and a strong leadership team.
    The benefits are great!

    Cons

    A lot of people have left in the recent past. Some of them probably for the best, others may be not.
    Overall many people in the organization are struggling with the amount of change.
    Some of the more tenured people are not so forgiving of newer people who do not immediately know the "IA way."
    The pay, across the board, is a little low.

    Advice to ManagementAdvice

    Stay the course and continue to work to find the optimal amount of stakeholder involvement.
    Build the business to the point where you can pay better overall salaries.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    In a Tailspin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interaction Associates full-time

    Pros

    Good methodology and IP (though not created by the people still at the company)
    Several good and talented people.
    Good values (in theory)

    Cons

    Toxic work environment.
    No respect between management and staff.
    Several bad hiring decisions resulting in firings and attrition.
    Motivated by money and no longer by the work and people.
    People don't believe management when they speak of the values or of the hopes for the future. Surveys have been conducted but no meaningful positive action is taken. Only symbolic gestures are made without any substance.
    There is no trust.

    Advice to ManagementAdvice

    Take real action, remove the toxic elements/people. work towards a real collaborative and trusting community and pay attention to the ideas and observations of the people. When we feel respected, valued and trusted, we work toward the goals in a more productive way than when we are not on your side.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    They don't walk their talk

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interaction Associates

    Pros

    * Very good methodology (trainings, consulting core, etc.) for collaboration
    * They have some great values - ON PAPER
    * Many of the employees - including many of the managers - are good people

    Cons

    * Their pay is abysmal (and most outrageously for their contract employees)

    * They don't walk their talk with some aspects of the workforce. Which is worse: the company that professes great values about stakeholder inclusion, the importance of trust, dignity in the workplace, etc. - and abominably fails to live up to those; or the company that knows it's about squeezing its people and doesn't pretend otherwise? I say the former.

    Advice to ManagementAdvice

    * Pay people at least the market average. You are paying FAR less than that now.

    * Continue to make progress on getting your internal processes together.

    * Build up some of the visionary leaders you have who generate trust, confidence, goodwill - and get 360-feedback to identify and make course-corrections re: those who don't.

    * Live your values - esp around stakeholder inclusion, the importance of trust, and dignity in the workplace - far better than you're doing now.

    Doesn't Recommend
    Approves of CEO

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