Interactive Intelligence

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Interactive Intelligence Reviews

Updated February 27, 2015
Updated February 27, 2015
494 Reviews
4.3
494 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
447 Ratings

Review Highlights

Pros
  • Flexible work environment, great is most positions with work-life balance (in 35 reviews)

  • Interactive offers an unique work environment that fosters great work-life balance (in 45 reviews)


Cons
  • This poor level of employee recruitment leads to an abysmal work/life balance (in 15 reviews)

  • The company is growing and the internal processes are not in line with the size of the company (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Creative place to work trying to change the world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Architect
    Current Employee - Architect

    I have been working at Interactive Intelligence full-time

    Pros

    Working with the best and brightest. Freedom and flexibility to create great software where individual expression is valued and working remotely is routine. Great culture, smart people, forward looking solutions.

    Cons

    Low recognition and rewards for the top performers. There is very little done to retain top talent other than interesting work.

    Too many VPs (who isn't a VP?) and some Directors / VPs with poor judgement. Low accountability in general at all levels.

    Advice to ManagementAdvice

    Create incentives and recognize top performers. Revise the software engineering titles to make more sense and be more meaningful to positions / authority.

    Recommends
    Neutral Outlook
  2.  

    Mostly great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineering
    Former Employee - Software Engineering

    I worked at Interactive Intelligence full-time (more than 3 years)

    Pros

    Very good supportive technical infrastructure (shared libraries, testing, systems admin, IT). Most of the first line managers are pretty good guys.
    Some of the upper manager are really outstanding. No problem with remote working (i.e., from home).
    One of the best HR departments I have seen.
    Pretty good pay for Indiana. Excellent health benefits (for me, at least).

    Cons

    Can occasionally make unreasonable demands on your time or you schedule. Usually not for too long, but it all depends on the particular swamp you are trying to drain.

    Advice to ManagementAdvice

    New people probably need more user training in the products they are developing, so they better know the impact of what they are doing. It took me almost 2 years to get a 1 week user training class. (Which was excellent when I took it.)

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    A great company that treats their employees right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Functionality Testing Engineer, in Indianapolis, IN
    Current Intern - Functionality Testing Engineer, in Indianapolis, IN

    I have been working at Interactive Intelligence as an intern (less than a year)

    Pros

    Interactive's culture is something that gets hyper pretty frequently. I can honestly say that said hype can definitely be backed up. The people are all smart, nice, and helpful, the atmosphere is reminiscent of a startup, and the management is really pushing the company to new heights.

    Cons

    The only con I can really find is that the "subject" of the work. Meaning it's not something a lot of people seem to find interesting, that being call center software. But if you find joy in whatever work you're doing, I can't recommend Interactive enough.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company, but the good old days are just that

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interactive Intelligence full-time (more than 8 years)

    Pros

    -Interesting, challenging work
    -Opportunity for advancement
    -Industry leader

    Cons

    -Sometimes unclear direction from management
    -Staffing/headcount not in alignment with company objectives
    -Below industry average compensation
    -Quality of new hires not what it once was
    -Benefits are not what they once were

    Advice to ManagementAdvice

    -Eliminate positions that are more of a luxury/not core to the business.
    -Eliminate low performers more quickly.
    -Staff up in key delivery positions.
    -Shift focus of goals/bonuses to more personal objectives vs. very large team/departmental/company wide goals.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Rewarding, exciting place to work, but not without it's faults

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Durham, NC
    Current Employee - Software Engineer in Durham, NC

    I have been working at Interactive Intelligence full-time (less than a year)

    Pros

    Flexibility in hours, comfortable, quiet, workable environment. Working with modern technologies, on fun and interesting projects. Quality tools and computers to work with, and a comfortable workspace. Work-life balance is excellent, but I think it varies from team to team. The challenge of the work is a benefit for me. Working on a new cloud service, sometimes you're working on tech that very few people have ever really done before, on par with Google, Netflix, and Microsoft in advanced nature. It's challenging, but you won't be bored or bogged down with old, tedious tech.

    Cons

    Time off is a bit constricting for such a big software company, but not too bad. Sick time is bundled with PTO. Compensation seems to be based pretty strongly on your previous position, so if you were underpaid before, that carries over to ININ, instead of paying you based on abilities, contributions, and peer averages.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Unsure of Future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interactive Intelligence full-time

    Pros

    Some good people still around
    Good product reputation

    Cons

    Company reinventing itself
    Losing previous positive culture

  8. 1 person found this helpful  

    Incredible Place to Work and Develop Your Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer, Test in Indianapolis, IN
    Current Employee - Software Engineer, Test in Indianapolis, IN

    I have been working at Interactive Intelligence full-time (more than a year)

    Pros

    Absolutely fabulous leadership that has an understanding that happy employees produce the best work. Awesome flexibility, culture, and innovation. It would take a lot for me to leave this job.

    Cons

    Compensation can be a hair on the low side for industry averages, but leadership seems to be changing this. Work environment more than makes up for this, however.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Management In Over Their Heads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interactive Intelligence

    Pros

    Flexible and fast paced environment to develop skill set.

    Cons

    Confused management who are struggling with vision and growth pace. Too much turnover in upper management which has created a confused workforce.

    Advice to ManagementAdvice

    Develop a vision and a plan to execute this vision.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Management have some loop holes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interactive Intelligence

    Pros

    Nice Facility, Good Benefits, On campus clinic

    Cons

    Low Salary, other companies in the area are providing better compensation to engineers

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interactive Intelligence

    Pros

    > Amazing CEO, really cares about the company and its employees, very motivating
    > Flexible work hours
    > Good work / life
    > Talented employees

    Cons

    > Benefits could be better
    > Employee on-boarding could be better streamlined
    > Priorities and product management need improvement

    Advice to ManagementAdvice

    Continue to improve communication with employees.

    Recommends
    Positive Outlook
    Approves of CEO

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