Interactive Intelligence

www.inin.com

Interactive Intelligence Reviews

Updated January 13, 2015
Updated January 13, 2015
482 Reviews
4.4
482 Reviews
Rating Trends

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Approve of CEO
Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
439 Ratings

Review Highlights

Pros
  • Flexible work environment, great is most positions with work-life balance (in 35 reviews)

  • Interactive offers an unique work environment that fosters great work-life balance (in 45 reviews)


Cons
  • This poor level of employee recruitment leads to an abysmal work/life balance (in 15 reviews)

  • The company is growing and the internal processes are not in line with the size of the company (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Incredible Place to Work and Develop Your Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer, Test in Indianapolis, IN
    Current Employee - Software Engineer, Test in Indianapolis, IN

    I have been working at Interactive Intelligence full-time (more than an year)

    Pros

    Absolutely fabulous leadership that has an understanding that happy employees produce the best work. Awesome flexibility, culture, and innovation. It would take a lot for me to leave this job.

    Cons

    Compensation can be a hair on the low side for industry averages, but leadership seems to be changing this. Work environment more than makes up for this, however.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Intense and usually fun place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Indianapolis, IN
    Former Employee - Software Engineer in Indianapolis, IN

    I worked at Interactive Intelligence

    Pros

    Very competent coworkers. Great teamwork. Many interesting assignments. Half the management is outstandingly good.
    Very good pay and benefits for Indiana.

    Cons

    Some dog projects that have to be done to keep customers.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Management In Over Their Heads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interactive Intelligence

    Pros

    Flexible and fast paced environment to develop skill set.

    Cons

    Confused management who are struggling with vision and growth pace. Too much turnover in upper management which has created a confused workforce.

    Advice to ManagementAdvice

    Develop a vision and a plan to execute this vision.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Management have some loop holes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interactive Intelligence

    Pros

    Nice Facility, Good Benefits, On campus clinic

    Cons

    Low Salary, other companies in the area are providing better compensation to engineers

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interactive Intelligence

    Pros

    > Amazing CEO, really cares about the company and its employees, very motivating
    > Flexible work hours
    > Good work / life
    > Talented employees

    Cons

    > Benefits could be better
    > Employee on-boarding could be better streamlined
    > Priorities and product management need improvement

    Advice to ManagementAdvice

    Continue to improve communication with employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great culture, people, and CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Interactive Intelligence full-time (more than 10 years)

    Pros

    Interesting and challenging work, intelligent coworkers, fun culture, and a great CEO.

    Cons

    We did hit a rough patch for 18 months where the rate of change was high, projects got cancelled mid-flight, teams were broken up, one department seemed to be granted all the favors while having yet to ship something that significantly helped the bottom line.

    Advice to ManagementAdvice

    Share more information about the impetus behind future changes. Ensure software engineer pay bands have annual market adjustments.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great for recent college grads without prior work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer in Irvine, CA
    Current Employee - Systems Engineer in Irvine, CA

    I have been working at Interactive Intelligence full-time (less than an year)

    Pros

    +as far as support goes, everyone is out to help you, not hinder you
    +no micromanagement unless you actually screw up, in which case, it's needed to give you feedback
    +management is all promoted from within so they know what you are going through
    +people generally stay for more than a year (especially at HQ) so turnover low
    +HR very helpful

    Cons

    -opportunities for different career paths (software development, management) differs based on whether you are at HQ or not (kinda obvious I know...HQ=everything, Raleigh=software dev, Irvine=support/PSO, everywhere else = remote support/project manager)
    -ability to affect actual product direction very limited, (but if you wanted that, you'd work at a startup anyways)

    Advice to ManagementAdvice

    please fix cloud support (which you are already trying to do so props on listening)

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Great Culture, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Indianapolis, IN
    Former Employee - Software Engineer in Indianapolis, IN

    I worked at Interactive Intelligence full-time (more than 3 years)

    Pros

    It is a great place to start your career. It is a very easy transition from college life to work life. You get to meet very smart people and people you want to be friends with. There is alot of perks including a gym and summer olypmics. Good work-life benefits

    Cons

    Compensation is way off, most other software companies around Indianapolis are blowing them out of the water. The worst part is, they think they are on target. The company is very siloed and teams often work on the same thing without knowing the other is. Some development teams are given more than others because they are the "new" "hot" thing.

    Advice to ManagementAdvice

    You are going through very rough growing pains, use your smart talent and make them happy. I know you have done things the same since 1999, and you have been successful, but you need to look outside and see what other options are there to grow your career. Just because something changes doesn't mean it's bad

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    They were ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at Interactive Intelligence as an intern (less than an year)

    Pros

    Some of the people that I worked with were intelligent and professional

    Cons

    There was very little to do

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 6 people found this helpful  

    Great place to work. Remote employees are somewhat left out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Irvine Employee
    Current Employee - Irvine Employee

    I have been working at Interactive Intelligence full-time

    Pros

    Front-runner in an emerging market. Laid back and casual work environment. People are among the best in the industry.

    Cons

    I just wish remote employees get the same perks as the folks in Indy. Establishment discounts, on-site clinic (wishful thinking), social events etc as we sometimes feel left out.

    Pay could be better since the cost of living remotely is much higher vs in Indy. An additional floating holiday would be nice (just comparing the number of holidays in Europe and Asia).

    Recommends
    Positive Outlook
    Approves of CEO

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