Interactive Intelligence Reviews

Updated May 21, 2015
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These reviews contributed towards 2014's Best Places to Work recognition. See ratings and reviews for all time.
4.4
430 Reviews
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Approve of CEO
Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
393 Ratings

Pros
  • Flexible work environment, great is most positions with work-life balance (in 35 reviews)

  • Interactive offers an unique work environment that fosters great work-life balance (in 45 reviews)

Cons
  • This poor level of employee recruitment leads to an abysmal work/life balance (in 15 reviews)

  • The company is growing and the internal processes are not in line with the size of the company (in 14 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Helpful (2)

    Slackers need not apply!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Engineer in Indianapolis, IN
    Current Employee - Field Engineer in Indianapolis, IN

    I have been working at Interactive Intelligence

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ever get tired of going into a place and busting your hump, only to have your peers avoid work like THAT was their real job? Well then, my friend, THIS PLACE IS FOR YOU! Those people are flushed out quickly. You must contribute every day. No waiting around for someone to get back from vacation or leave. No politics of "this is the way it's always been done." This is a growing company that grips tight to its small beginnings of "clean as you go." Every decision does NOT require multiple meetings with out-of-touch mid-level managers who haven't contributed anything to the companies bottom line in years. If you want a company that keeps moving onward and upward, and will never stop, try to catch this train before you miss it completely!

    Cons

    Not one. And I would know. I have worked in just about every industry for every telephony provider out there in every state in the United States. They are old and bloated and stuck in their ways. You can't turn a battleship on a dime. Those companies could learn a thing or two from ININ.

    Advice to Management

    People are people. Regardless of what other reviewers say about ININ, the people here are the same as the people every where you go. What sets us apart is that we won't promote incompetence or allow a jerk to stay. If you are a jerk to work with, no one will work with you, and pretty soon--the cheese stands alone. No matter how smart you are, what good is all that knowledge if no one can work with you? Better to find a lesser knowledgeable person that you don't have to feed human pills every day...

  2. Excellent Company with Great Vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Technology Consultant in Indianapolis, IN
    Current Employee - Principal Technology Consultant in Indianapolis, IN

    I have been working at Interactive Intelligence full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Forward-thinking
    Not afraid to be bleeding edge
    Agile development
    Financially stable and conservative
    Increased market share over the past few years

    Cons

    Harder to communicate across departments now that we have grown larger

    Advice to Management

    Make a bigger effort to coordinate efforts across the board. We still have too many silos duplicating effort, thus wasting time and money.

  3. Territory Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interactive Intelligence full-time

    Pros

    Great culture. Everyone willing to lend a hand

    Cons

    Professional Services pricing is high and methodology is outdated. Lose deals because of PSO pricing and instability of cloud product

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Mid-Market Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Manager in Charlotte, NC
    Former Employee - Territory Manager in Charlotte, NC

    I worked at Interactive Intelligence (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun, creative and free thinking environment. Free of most internal sales obstacles such as reports for the benefit of management. Mostly sales centric. Outstanding product set to be able to sell. Lots of good people that can help you win business. Great team efforts and mostly good communications.

    Cons

    In 2013 Interactive Intelligence began to feel some growth pains. Hired too many sales people to have more feet on the street while existing markets may not have warranted so many reps in such a short period of time. Experienced an increase in territory conflicts internally due to the size and profile of accounts that Mid-market vs Territory Managers were tasked to focus on.. True sales hunters were sometimes forced to turn over net new opportunities at or after the time of sale due to the inside click of who they were connected with internally. Early signs of internal politics...the start of becoming a larger company.

    Advice to Management

    Great product and market position. Take care of your people first, reward the true hunters that find the net new business. Do not allow politics to reward some of those who have been around for a long time but are doing a lot of farming. Take care of your channel partners that position IN front and center.

  6. Helpful (5)

    Neutral Outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interactive Intelligence full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible schedule, lots of opportunity for a company in Indiana for software professionals, generous time off, on site cafe, physician and gym. Relaxed dress code.

    Cons

    Ability to make positive impact is more and more difficult with the size of the company. Flip flop in direction from management makes it hard to work effectively as a team. Lot of new Marketing going out with little meat behind it. As an employee, regardless of the department, we should be the first to be trained on new messaging that is going to customers and resellers.

    Advice to Management

    Communicate more with employees. Many people have been leaving and it is from some change in direction, which is expected, but many of the current employees are left with open questions. Look at the structure of the organization - some areas are really overwhelmed with work, others are sitting with not much on their plate.

  7. Sr. Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager

    I have been working at Interactive Intelligence full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Hard work is rewarded
    - Flexible
    - Innovative

    Cons

    - Fast Paced (more work than people) - gift and a curse

  8. Great company when you are there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interactive Intelligence full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly atmosphere, Work hard play hard, Previously successful, industry innovator

    Cons

    Poor compensation, When you decide to leave people are mean and hateful that you will no longer be "part of the team"

    Advice to Management

    Work toward acceptance that not everyone will stay.

  9. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interactive Intelligence full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible schedule, nice campus, good benefits, relaxed atmosphere

    Cons

    No clear path for advancement laid out

    Advice to Management

    Explain the promotion process

  10. Excellent culture. Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Manager in Newark, NJ
    Current Employee - Territory Manager in Newark, NJ

    I have been working at Interactive Intelligence full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people and great vision

    Cons

    None to speak of at this point....

  11. Extremely comfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Indianapolis, IN
    Current Employee - Software Engineer in Indianapolis, IN

    I have been working at Interactive Intelligence full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing work environment, amazing benefits, amazing people. There is very little micro-management, a lot of freedom and empowerment to demonstrate what you can do.

    Cons

    The promotion process is obscure but definitely happens. Other that that, I can't find any complaints to indicate about working for I3.


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