Intercall Reviews

Pros

Good incentives, gold club, partner rewards, etc. Great company to start with to learn about telecom and saas based services.

Cons

Poor management and communication. Sink or swim. No promotions. Pay not in line with industry standard. Commission structure convoluted, difficult to understand. Not paid fairly on deals.

Advice to Senior Management

Care more about top performing reps. Get a commission structure that is fair and makes sense. Stop taking money from reps for accounts lost that they weren't paid on.

Pros

Very flexible telecommuting opportunities. From a lifestyle perspective, InterCall is very flexible with you working from almost anywhere at anytime. They almost have to be based on the type of product they sell or they would be hypocrites.

Cons

This is a sales department run organization, thus it is highly fragmented with too many one-off constraints that hurt their ability to adapt and move with the technology. Sooner or later their competitors will catch and surpass them.

Advice to Senior Management

None, they need to all be removed. The level of incompetence, lack of communication, and constant redirection of resources will continue to cause top talent to leave. The attrition is strictly their fault.

Pros

Bonus structure - they generally give us close to potential on bonuses unless you are a real screw-up

Management - micro-managing is rare - this depends of course on your own reporting structure, but especially in operations, as long as you do a good job, no one will bother you.

Recognition/rewards - Senior leadership does a very good job in identifying and recognizing key contributors.

Cons

Growth potential - it's hard to move up within Intercall. If you're willing to move somewhere like Omaha with the parent company (West Corp), then you've got a better shot.

Benefits/perks - They are not terrible, but also not stellar. An on-site gym or gym membership would be nice. Better ability to work from home would be nice. Tuition reimbursement package is kind of a joke at $1500 per year.

Sales calls the shots - Whatever sales says, goes. Not always a bad thing, but occasionally you have reps over-commit (that probably happens everywhere though...)

Advice to Senior Management

The hands-off management style really works for a lot of us. Since real growth potential has seemed to dry up in the last couple of years, it would be nice to see an improved career path for those in operations, one that offers the potential of increased earnings. Travel has been cut back tremendously in the last few years, but it feels like we could really benefit from some kind of face-to-face team interaction between sites.

Pros

- Good place if you want to just focus on technology and not bothered about career growth, benefits
- If you want to work in Unified Communications and again just stay technical, it's ok place
- Better place to work as consultant rather than as employee as management cares more about consultant

Cons

- Management lacks execution skills on the vision. it's evident in almost all groups - Product Management, Product Engineering, IT etc
- No career growth if you are not part of 'IN' circle
- Work-life balance is missing
- Management culture is more command-and-control vs collaborative

Advice to Senior Management

- Innovation doesn't happen in vaccum, it needs an environment that fosters innovation. Let your actions speak than words.
- Promote those who understand how to motivate team to achieve greater things and work collaboratively. Just # of years in the company is not a good measure to promote.

Pros

Moderate salary + bonus, and great benefits

Cons

Very difficult to move out of sales.

Pros

Very young salesforce. Most everyone has the same mindset: I'm just doing this until I start doing what I really want to do. With that being the case, it's not a bad place to work. Your immediate managers will stay off your back for the most part as long as you get your numbers (which are not hard to obtain). Senior management has some new initiative every couple of weeks, but if you humor them (which again is not too hard to do), you can get by just fine.

Solid money as well as ample time off, company outings, etc.

Cons

You're sitting in a cubicle all day.

Advice to Senior Management

Put together a Gold Club-like trip for the inside Account Executives

Pros

when you do a good job, you are given credit for it

Cons

20% of the employees managed 80% of the work
communication between employees, between management and employees, and between teams doesn't exist
working 24/7

Advice to Senior Management

communicate effectively with clear objectives

Pros

The work environment is one that I have never had experience with before. Everyone is so youthful and friendly, and there isn't one person who wouldn't go out of their way to help you.

Cons

There really isn't anything bad to say about InterCall; I truly enjoyed my time there. I would recommend this job to someone motivated enough to work through the ranks; really, a great job experience.

Advice to Senior Management

Keep doing what you're doing. You have a lot of good, young, talented people that all look up to you that are truly putting in the hours to keep InterCall moving in the right direction.

Pros

abaility to "claw" back un earned comission when hitting your number
Very good training team

Cons

Micro management, selling the tools and the idea to work from home but dont let tehir own employees use them to work from home

Advice to Senior Management

Listen to feedback from sales team and see people as grown up

Pros

Advancement opportunities were plentiful. Solid technical toolkit provided to employees.

Cons

Unclear commission structure. Wants to be a hung, hip, generation Y company but doesn't deliver on it.

Advice to Senior Management

Be transparent to your employees. Your vision is solid, you need to execute on it.