Intercare Therapy

  www.intercaretherapy.com
  www.intercaretherapy.com

Intercare Therapy Reviews

Updated October 15, 2014
Updated October 15, 2014
27 Reviews
2.6
27 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Arnon “Noni” Heller
16 Ratings

Employee Reviews

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  1.  

    nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intercare Therapy

    Pros

    nice stuff! good management I like it!

    Cons

    low pay and long drive time

  2.  

    A steady wave of ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intercare Therapy full-time

    Pros

    I have learned a lot working for the company. I've met a lot of great people and learned more about myself and my goals in life. There are a handful of people who really hear you and support you.

    Cons

    The pay is terrible, the hours are unstable and exhausting. The job can be isolating not just because you typically work in the homes alone, but the higher management only responds half the time to concerns, which means they get addressed even less. They mean well but hold too much too close and everyone suffers.

    Advice to ManagementAdvice

    Decentralize. Accept that each area is a completely separate system and relinquish some control. Turnover being high in the industry is a poor excuse to neglect those who are actually in the field earning the money you so desperately need. We must have a better support system for all of our employees. The company has so much potential it's wasting.

    Neutral Outlook
    Disapproves of CEO
  3.  

    Love Intercare Therapy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Behavioral Interventionalist in Hayward, CA
    Current Employee - Behavioral Interventionalist in Hayward, CA

    I have been working at Intercare Therapy

    Pros

    The mission of the company and what they are trying to accomplish is amazing! I love working with my kiddos and I have so much support from the rest of my company.

    Cons

    -scheduling needs to be a little
    -pay is a little low

    Recommends
    Approves of CEO
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  5.  

    A company that listens to it's employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intercare Therapy (more than an year)

    Pros

    Thoughtful and organized staff. A great company to work for. Concerns within the company are found at every company in this field of work, the only difference is Intercare takes the concerns seriously and does what it can to remedy them. Ongoing trainings that are made a priority which help the professional development of the employees.

    Cons

    This is not a field that you can just punch the clock and go home. You have to have some level of passion for working with kids and desire to help others, which is not natural for everyone who comes into this field.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Intense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Behavior Interventionist in Los Angeles, CA
    Current Employee - Behavior Interventionist in Los Angeles, CA

    I have been working at Intercare Therapy part-time (less than an year)

    Pros

    Company is very professional and up to date I enjoy the ongoing training at Intercare.

    Cons

    Hours are sometimes not enough and take long to accompany.

    Advice to ManagementAdvice

    You guys do great.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    good for the experience, not a permanent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Behavior Interventionist in West Covina, CA
    Current Employee - Behavior Interventionist in West Covina, CA

    I have been working at Intercare Therapy part-time (more than 3 years)

    Pros

    -some benefits
    -some of the staff is just awesome!!!
    -staff can be very understanding
    -great experience, every client is different

    Cons

    -benefits such as bonuses ARE Not guaranteed and they are difficult almost impossible to receive
    -staff can ignore you and pretend everything is ok
    -driving from client to client and having gaps in between is very stressful and not worth it.
    -if you are lucky enough to get a school case that is the best way to go. dealing with in home clients when you have 3 at a time and not enough hours yet are in your car and out and about for what seems like the whole day, is very overwhelming and tiring
    -Low paying job

    Advice to ManagementAdvice

    The staff should guarantee is more hours, better schedules.
    Better pay is a great incentive. I read in another review and agree with the individual who said that we learn aba and yes, it would work on us. Money is a great incentive and what we do out in the field is not easy at all and our pay check should reflect that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Hit or Miss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intercare Therapy full-time (more than an year)

    Pros

    Good job to have if you're still in school or live at home

    Cons

    Low pay, high turnover rate, unstable schedule.
    One week, I was working 32 hours, the next week, I only had 15 hours. Not only is the turnover rate so high, but clients also come without any notice.

    Management is too swamp to really care about us therapists. They keep making empty promises. They tell us things to boost our morale, but I haven't seen anything happen. A recent job posting read they give quarterly bonuses, I've been here for over a year, and haven't receive any quarterly bonus (not because of my lack of performance, I'm very good at what I do).

    People quit not because they can't handle the field, they quit because they are unhappy with the job life, the management, the unstable hours, the lack of appreciation, and the low pay.

    Doesn't Recommend
    Neutral Outlook
  9. 2 people found this helpful  

    Doing my fellow brethren a favor..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Behavior Interventionist in Los Angeles, CA
    Current Employee - Behavior Interventionist in Los Angeles, CA

    I have been working at Intercare Therapy part-time

    Pros

    Great part time job if you need 10-20 hrs a week. The clinical side is pretty good for the most part and very supportive with clients and people in the field. I can not sing their praises enough. Scheduling is excellent, but over whelmed.. This is a great position if you want the experience and build up a nice resume with something respectable, but that's it.
    Vacation time accumulates and you have about 4 sick days with pay. plenty of medical and health benefits offered.

    Cons

    Are you Feeling unappreciated? Are you in an abusive relationship or better yet do you want to get paid to be in one and the only praise you’ll receive at the end of the day is a “high 5,” or “good job,” literally. Not enticing enough? How about working for a company where wage increases don’t exist and are instead replaced by pats on the back. This can be neatly coupled with poor schedules, client cancellations, insulting cancellation policies hidden under the guise of acceptable employee compensation. Most of this diatribe is attributed from perspective of the lowly position of Behavioral interventionist or former.

    If you are looking for a full time position don't bother. You will be severely disappointed. The company cant guarantee the hours, because of client cancellations, services get terminated by either the company or the client themselves without notice. Most importantly, this is assuming that scheduling can even find you a client that is within driving distance. Most hrs will come from school cases which means you are on a school yr schedule. You will not be working for 4 months out of the yr. So if you don't have money concerns then by all means. If a school client is absent you can cover for other clients if available, but that is assuming the time and distance is worth it which most of the time is not. But that's ok, you can make up those precious hrs with a brilliant cancellation policy where you can work in the office for 2 hrs at minimum wage to make up for 1 hr of your actual pay. You can also go long periods without clients as well and I am talking months. I for one have taken clients well out of my driving range and most of the time taking at least an hr to get to, because that's all they could find me. Oh and did I mention you can get pulled off a case because of accusations from the client. Well you can and boy does it happen fast. Most of the time its because the client doesn't like you and they conjure up this little scheme to get you booted. Nobody likes a lawsuit so of course management obliges the client and your screwed for hours again. Be wary, because holding a Behavioral interventionist position means you're a victim of circumstance. Don't fret, if you file for unemployment because hrs are lacking, then grab a beer because ICT wont admit they suck and wont confirm your grief. They'd rather have you wallow in hardship while plotting their next money grab.

    Don't bother asking for a raise either, I have known many hardened veterans in the field and most have never gotten a raise in years. So its pretty much unfair for anybody who starts out at base pay and put in the time, the hours and the dedication only to find out a new employee gets more because of their DOE. If you ask for a raise you will be ignored, neglected or shunned. Not in that order, the only way you will receive one is if you threaten to leave the company ,but before that make sure you have mastered the art of the ICT behavioral interventionist handbook (sarcasm) and fabricated a sense of dignity amongst your fellow supervisors so they can vouch for your outstanding abilities as a BI. Even then its a toss up. ICT prides itself on constantly spewing out nonsense about how rigorous the hiring process is or how much training the clinical team has or how it surpasses state law and guidelines blah blah blah which is true. BUT if that’s the case than why not pay your grunt workers (BI) more money and have an acceptable living wage that matches the amount of training and experience with the company. Why not focus on your core employees who have stuck it out with the company through thick and thin? They cant give wage increases but they sure as hell expand the company throughout California without delay.

    All in all the turn over rate for BI's is a joke. Lets break it down shall we.If you’re starting from the BI position, good luck! There is no room for gray areas. You will either receive easy to work with clients or extremely difficult ones where your emotional sanity will be tested many times over. Physical aggression can range from hitting, biting, kicking, slapping, punching, spitting, throwing nonlethal/ lethal objects at staff or yourself, or clients running away from you. When working in home settings it can be the same with the parents. They’re either a pain or super supportive. If it’s a school client the internal politics are worse since you're abiding by Los Angeles unified school district rules which means limiting your control of the client and the environment. For ex. If a client loses his mind and tantrums and decides to destroy a room then you let him as long as he doesn't "hurt "anybody.. If this sounds like favorable working conditions then I praise you for your big heart. There are far better companies and this one is mediocre at best.

    Advice to ManagementAdvice

    Instead of hiding behind the companies picture perfect family value rubbish, they should practice what they preach. Take care of the people in the field because we are the ones that are representing the company. We are the ones playing therapist, mentor, teacher, family, friend, coach, peer, shrink, parent, ICT representative, liaison. Treat us like human beings. Every time I walk into the office and see the wall of pictures of staff members, all i see is expiration dates. I feel sorry for the person who has to constantly update that stupid wall, because they cant seem to keep anybody from quitting without making a scene. There is only one key to a BI's heart and that is wage increases...

    Allow BI's to earn a salary status, because believe it or not some of us don't want the burden of a supervisor position where we have to travel the globe seeing multiple clients in one day, or juggling 10-15 BI's under me while managing 20 clients and parents. There are some BI's like myself who are just fine working with 1-3 permanent clients per week. This would also solve the drive time pay out, cancellation policy, and the money lost when clients cancel sessions suddenly especially for school clients etc.

    Instead of having insulting surveys where the questions are dictated by what management believes to be important they should allow employees to decide. Lets face it, if they did i wouldn't have to be writing this novel about how much this company screws over their employees with empty promises and hallow pipe dreams.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Not an enjoyable experience...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Behavior Interventionist
    Former Employee - Behavior Interventionist

    I worked at Intercare Therapy part-time

    Pros

    The training is thorough; you complete it with a solid understanding of what Applied Behavior Analysis really is.
    Supervisors (CS and BCBAs) are understanding and knowledgeable. They are always willing to help which is nice considering the challenging nature of the work.

    Cons

    This company is one of the most frustrating that I've ever seen. They are a MESS to deal with. It would appear that the administrative/scheduling team is severely over-worked. This is due to the massive, precipitate expansion that the company is going through. They are trying to open too many offices too quickly - all without the staff to do so.
    The next thing Is the scheduling. If you want to have full-time hours, you will be in the field for about 12 hours a day, but you will only be paid for 8; you will gaps where you are just sitting around not getting paid. That is the enormous downside to this line of work.
    The pay is also pretty low considering the challenges of the job.

    Advice to ManagementAdvice

    Make sure you have the right staff in place before you start opening up new offices. Slow, steady expansion is better than abrupt, chaotic expansion.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    decent job if you're still in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Behavior Interventionist
    Current Employee - Behavior Interventionist

    I have been working at Intercare Therapy full-time (more than an year)

    Pros

    no experience required to be hired
    company provide training
    people are nice BUT you'll rarely ever see them if working in the field
    -it's a good part time job if you're still in school

    Cons

    -pay is low (and sporadic), it depends on how many hours you render a week. you may be scheduled to work 32 hours a week, but if a family goes on vacation, calls in to cancel, or stops services, well your pay just suffered. it is NOT steady income

    -hours are horrible, only a lucky few will have back to back schedules. I was the unlucky one with like 3 hours in between each client with nothing to do. Clients can cancel at any given moment, and you're left with an empty time slot, AND you don't get paid for those hours anymore. Caseloads come and go, one week you can be working 30 hours, the next week, you're down to 15 because a caseload ended. It takes a LONG time to build up your case load, and if you want to be full time status, kiss your sanity good bye -- you can be working 3 hours in the morning, have a gap, then another 2 hours, gap, another 3 hours, essentially a 10.5 hour work day and only get paid for 8.

    -management and CEO will only do something if you complain. And even if you complain, they still might not do anything.

    -chief of staff only responds to you if she feels like it.

    -keep hiring directors without supporting the interventionists and schedulers

    -job posting listed quarterly bonus, i have yet to see a bonus

    -benefits sucks

    Advice to ManagementAdvice

    quit telling the staff to post "nice" reviews, and actually take initiative to make the employees happy.

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