Intermedix Reviews

Updated July 6, 2015
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2.6
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Recommend to a friend
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Joel Portice
0 Ratings

Pros
  • Very good work culture and decent work/life balance (in 5 reviews)

  • work/life balance, flexible work hours, allowed to work remotely (in 3 reviews)

Cons
  • No training program for new hires (in 7 reviews)

  • No opportunities for advancement except if you are in upper management (in 5 reviews)

More Pros and Cons

61 Employee Reviews

Sort: Popular Rating Date
  1. I've enjoyed working with the clients and wish changes would happen internally to take this company to the next level.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Manager in Columbus, OH
    Current Employee - Client Service Manager in Columbus, OH

    I have been working at Intermedix full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Enjoy working with the clients, there is a lot of potential for this company to go forward and do great things.

    Cons

    Lack of respect from upper management, lack of communication, high stress, big company with a small company mentality. Old ideas need refreshed from upper management down.

    Advice to Management

    Change is a good thing, don't disrespect your employees or allow your management staff to do so.


  2. poor work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outging, Hardworker, Easy Going, Love People in Warren, MI
    Current Employee - Outging, Hardworker, Easy Going, Love People in Warren, MI

    I have been working at Intermedix full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    A job that I do very well and thankful for this opportunity

    Cons

    Worked there 15 years we went corporate and everything fell apart no good management

    Advice to Management

    Don't play favorites, loyalty and hardworking people should get respect...oh I'm sorry it's all friends and family


  3. Patient Account Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH

    I worked at Intermedix full-time

    Pros

    It gave me some wonderful experience for my 1st job since graduating college

    Cons

    Job description didn't quite fit what I was supposed to do, ended up in the call center answering phones, not going billing

    Advice to Management

    Just make sure the job description fits the position.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. medical billing specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Billing Specialist in Oklahoma City, OK
    Former Employee - Medical Billing Specialist in Oklahoma City, OK

    I worked at Intermedix full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits and I loved the work

    Cons

    Had to take a whole hour for lunch

    Advice to Management

    Fire the outsourcing


  6. Sad to See

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intermedix

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I worked there a long time and it was a wonderful company. However, those days have come and gone.

    Cons

    The culture has eroded to the point of being unrecognizable from the wonderful company it was. I anticipate a slow decline over the next 5 years for Intermedix.

    Advice to Management

    Before you expand further, take care of business at home.


  7. No 401(k), horrible health benefits, rude upper management, overall bad benefits, no promotions or bonuses

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intermedix

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Office location is nice. Great technology.

    Cons

    You will not receive a promotion or bonus. If you do, you're a VP or higher. The leadership is too high up in the chain to even say 'hello.' Benefits are horrible. No manager training, so you'll easily have a kid with no experience as your manager.

    Advice to Management

    Company needs a makeover inside and out.


  8. Good company for Salaried Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at Intermedix full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    schedule flexibility, dress code, relaxed environment, leadership, personal growth, hsa

    Cons

    promotions, compensations is below industry standard


  9. Helpful (1)

    Many opportunities to make a difference.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology
    Current Employee - Information Technology

    I have been working at Intermedix

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work schedule. Opportunities to find ways to make a difference.

    Cons

    Poor communication. Lack of direction.

    Advice to Management

    Mandate a goal setting process and stick to it.


  10. Great place to learn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Oklahoma City, OK
    Current Employee - Manager in Oklahoma City, OK

    I have been working at Intermedix (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Valuable experience, flexible schedule, amazing co-workers

    Cons

    Employees are often stretched too thin.

    Advice to Management

    Be proactive instead of reactive


  11. Helpful (6)

    Employees are expected to have professional degrees, but are paid equal to high school graduates

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intermedix full-time (Less than a year)

    Pros

    You will never be bored. There is always another pile of incoming faxes to input, subpeonas to attend to, calls incoming, mail to open, accounts to reconcile, and spreadsheets to maintain.

    The new software system is very user-friendly, but very involved. Anyone with basic computer skills could work in most of the different departments and be trained pretty quickly. But cross-training and understanding how the different departments collaborate takes time.

    The hardware they use is pretty consistently updated. And for any issues, the IT department would reconcile it within a day or two. There are a LOT of security hurdles to get through, even for basic email, so don't lose your passwords. It's a real pain for the employee, supervisor, and IT department to have to go through and re-update all the security information.

    Their staffing benefits package is pretty nice if you make it past the 90-day mark. And there is an online tutorial in their benefits awareness to inform employees of their options. They also have a number of paid holidays.

    Cons

    There is no flexibility in scheduling. Because of the heavy traffic during rush hour, I asked my boss if I could come in an hour earlier/later and leave an hour earlier/later. The traffic added over an hour each direction to my commute and the gas expense per week was equal to one full 8-hour day's wages. (I lived less than 15miles away). She said no simply because it would be too much work for her to have to update my timeclock once a week.

    The workload is quite heavy. Many of the clients have strict contracts regarding processing times and there's not enough time/staff to complete it in one workday. If you are paid hourly, you will not get more than 40-hours per week. Overtime does not exist, but staff are still expected to complete the workload assigned. If you are salaried, be prepared to put in at least 50-hours per week.

    Regarding wages, they will get the most work for the cheapest staff. During the interview they gave me a salary range between $18-25 hourly BOE. My position required a Bachelor's Degree. I had just completed my Master's Degree and was only paid $10/hr.

    Advice to Management

    The Client Services Department is just that... service to the clients.

    Over 80% of the calls recevied daily were forwarded from the call center in OH (not clients). None of the call center staff were trained in actually fixing problems. They only know how to transfer callers to someone else. By the time the caller got to someone who has the knowledge and clearance to actually help them (even simple things, like updating an address change) the caller is irate and wants some sort of restitution.

    Likewise, because of the increase in non-client call volume, actual clients that called in could not get through. Generally, they did not have the time to wait in our queue for the next representative. As a result, they would call the next person up the corporate chain and complain.

    If bosses want to keep their clients happy, they need to properly support the client services staff and train the call center to being more proactive.



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