Internap Network Services
2.4 of 5 32 reviews
www.internap.com Atlanta, GA 500 to 999 Employees

Internap Network Services Reviews

Updated Jun 23, 2014

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2.4 32 reviews

                             

45% Approve of the CEO

Internap Network Services President, CEO, and Director J. Eric Cooney

J. Eric Cooney

(22 ratings)

32% of employees recommend this company to a friend
32 Employee Reviews
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    mixed

    Anonymous Employee (Current Employee)

    Prosgreat work associates, great place to learn

    Consrebranding of company, products, focus every 6 months

    No, I would not recommend this company to a friend

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    decent company, M&A transition could have been handled better

    Anonymous Employee (Former Employee)

    Prossmall teams, good people, reasonable autonomy to do the job and manage my time as I saw fit.

    ConsSenior management's due diligence on M&A was shoddy, This caused massive transition pains and ultimately layoffs of many employees resulting in higher work loads for those remaining. Those executives have also been replaced.

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    2 people found this helpful  

    New CEO gets it, but I wonder if anyone else really does?

    Anonymous Employee (Current Employee)
    Atlanta, GA

    ProsNew CEO is defininitely on the right track if he can do everything he says he wants to do. He inherited a company where some really bad decisions had been made in the last couple of years. He obviously can't fix everything overnight. He has identified and recruited some top talent to fill some obvious gaps. The internal culture and working environment is pretty good for most departments and there are several star bosses in the mix. Work life balance seems pretty fair and compensation seems to be in line with the market.

    ConsThe internal IT systems have been stretched way beyond their capabilities and create a huge amount of manual intervention for even the most simple tasks. Unfortunately the IT department is woefully understaffed and while they do their best, they don't seem to be able to deliver everything that is asked of them. I am amazed when the finance department is able to The new CEO has addressed the product side of IT with some highly qualified talent, I just hope he and the CFO will now spend some time focusing on the internal systems as well. Also, I hope there is some vision for how to deal with the rapid evolution of technology as far as the products are concerned. Customers are consolidating data centers and the competition continues to erode the IP margins. What is the real future competition killer product? Also would be nice to see some real professional development opportunities - training, mentor programs, cross divisional interaction other than just pointing fingers at each other and talking behind each others' backs.

    Advice to Senior ManagementFix the IT issue, it impacts everyone in the company. If you really do intend to take this company to the next level over the long term (and not just polish it up to sell it off) figure out a way to automate the error prone and overly burdensome manual processes. Money is literally leaking out of those holes and the customers and employees are tired of excuses.

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    Great place to work if you are looking to get a foot in the door into the IT industry.

    Network Engineer (Current Employee)
    Atlanta, GA

    ProsGreat benefits and immersion into the IT world. Great Job if you a quick learner and can pick up concepts quickly.

    ConsShift work. Can't really join any social clubs that meet on a regular schedule, as there is not much warning for when your shift will change. Usually 2 weeks max if its a morning<>evening schedule change. They do give you further warning if its a day or evening <> night change. Internap tends to be a department blame game between all sectors in Internap. Tools are not up to par with business needs to support the customer base, and management has been promising to get the tools needed for years, citing budget issues as the main cause for not having these tools available.

    Advice to Senior ManagementListen more to customer feedback. Upper management needs to listen more to the parties that interface directly with customer and know their needs best rather than making blind decisions that hurt the company image, financially and everyone that works there emotionally.

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    1 person found this helpful  

    Company with no vision and less than transparent

    Anonymous Employee (Current Employee)

    ProsDiverse portfolio of solutions.
    Some very intellectual individuals; many desire the ability to do better and more...
    Compensation is on the upper end

    ConsNo vision except, in CEO's mind...
    Company lacks transparency at the executive level
    People promoted to leadership roles with NO leadership experience
    More than a 60% turnover in sales individual contributor roles
    The few "sacred cows"...
    Hired to "run my own business" but are not provided support and road map for success
    HR group is very weak - on-boarding is shove them in the deep end and see who swims
    CEO has to approve deal margins...

    Advice to Senior ManagementDecimate information as to vision, direction, strategic goals

    No, I would not recommend this company to a friend

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    Cloudy and forecasting storms.

    Anonymous Employee (Current Employee)

    ProsGood work/life balance is possible.

    ConsDirection and leadership is non-existent. Very little ability to execute on projects.

    Advice to Senior ManagementDecide who Internap wants to be and do whatever it takes to become that entity. Being a little valuable to everyone really means you are nothing to most.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    High employee turnover rate for a reason...

    Software Engineering (Former Employee)
    Atlanta, GA

    Prosgood PTO benefits 3 weeks (which is *not* paid off when you part with the company), decent medical insurance (which does *not* start until 30 days from hire date)

    Consno unified technology leadership, lots of internal politics and conflicting agendas, frequent reorganizations with layoffs

    Advice to Senior ManagementYou won't make much progress with people who agree with you on everything.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Work-life balance is tilted in the wrong direction here

    Anonymous Employee (Current Employee)
    Atlanta, GA

    ProsFor most job areas, compensation is competitive; Benefits are competitive; Company's product offering and strategy has a good chance to do well; Competent operations leadership

    ConsSome occasional sub-optimal short-sighted decisions driven by earnings reporting (fortunately not as severely as some other companies); Ongoing various issues have contributed to *years* of continual "crisis mode" management and high employee turnover due to staff burnout and utter lack of work-life balance for back-office people

    Advice to Senior ManagementFaster information is great. Burning out the workforce to achieve it and contributing to high employee turnover may not be an effective strategy.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Good pay, but poor company culture.

    Anonymous Employee (Current Employee)

    ProsThe pay is good in the short term.

    ConsVery high turn-over at all levels
    Corporate culture does not value employees
    Little to no life balance

    Advice to Senior ManagementCEO is sharp, but needs to finish what he started. Some long tenured leadership is holding the company back and needs refreshing.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    No CTO = no collaboration

    (Former Employee)

    ProsVP leadership seems to be in place now, just need someone above to incentivize them to work together.

    ConsDepartmental technology silos strained ability to get anything done across the boundaries.
    Managers did little to discourage silos and so implicitly furthered silos.
    Some groups attempted to work with others, but a few really self-interested apples spoil the bunch.

    Advice to Senior ManagementLook into your director's performance--is there quality there or is it all just perception?
    How do they direct their reports and how have their reports responded to their direction?
    Do you want to accept the status quo or take a chance at success? So far the former is the rule of thumb.
    Hire a CTO to provide a unified technology vision.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Internap Network Services reviews and ratings — including employee satisfaction and approval rating for Internap Network Services CEO J. Eric Cooney. All 32 reviews posted anonymously by Internap Network Services employees.