Internap Network Services Reviews

Updated April 14, 2015
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
45 Ratings

Pros
  • Work-life balance is good as they are not too demanding (in 5 reviews)

  • work from home policy, get a decent raise and bonus even if you are a slacker (in 3 reviews)

Cons
  • Middle management adds little to no value (in 4 reviews)

  • I don't see minorities and women in senior management and middle mgmt positions (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    One step forward and two steps back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Networking team and NOC are pretty sharp, but many other areas of the company are severely lacking.

    I think most employees are trying to do the right thing, but it's more of a skill problem than a will problem. Obviously this is a generalization.

    Salaries are competitive.

    Great product for customers.

    Executives are trying to make things better, and there have been several good improvements over the past two years. I really liked it when they reached out to employees for feedback and also when executives held the ad hoc innovation competition in the 3rd quarter of 2014. Both of these efforts were great.

    Cons

    Lower to Middle management adds little to no value in my department. Internap puts non-technical people in charge of technical people and gives the technical people very little voice in decision making.

    Internap is a small company which acts like a big company. Hierarchy and rank are valued over good ideas.

    Some people take advantage of the disorganization by sitting at their desk and pretending to work instead of actually working. This is not the norm, but it happens enough to be noticeable.

    When key positions are vacated, those key leaders' positions stay vacant for too long. This causes a leadership vacuum, and the surrounding incompetence flows into the vacuum created by the missing leader.

    Advice to Management

    I can see lots of effort being made to improve things, so please keep that up. It has made a difference.

    Not every problem can be solved by hiring a consultant. Sometimes we should focus more on hiring good employees and less on contracting with a short-term, temporary consultant. Especially management consultants.

    I would recommend Internap stock as a "buy" because of the great product, but not because of the good employees. This is a generalization, because there are many excellent employees. But there are enough average and below average employees to drag the mean down. The area which could use the most improvement is lower-to-middle management.

  2. puts the fun in dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY

    I have been working at Internap Network Services full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The barrier to entry is pretty low to get a job at Internap. There are always job openings all over the company.

    This is a decent stepping stone if you are “stuck” in colo and want job with responsibilities further up the stack that could take you more interesting places later on.

    If you form personal relationships with people, you can get things done. (Unfortunately, that is the only way to get things does as there are too many larger systemic problems, as seen by the previous company reviews. Everyone is disorganized, limited by toolsets, and stepping over each other. )

    For the most part, Internap is made of good people (albeit in a horribly managed company).

    Cons

    Internap has two core dysfunctions, each of which feed off each other — it grossly understaffs internal roles and it grossly overstaffs external roles. This is in no way sustainable.

    Together, these two dysfunctions result wide array of bad behavior: tearing others down, passive aggressive leadership, destructive gossip, conniving politics, and abundant negativity. Internap has rapidly deteriorated these last few years as it absorbed Voxel and iWeb.

    Take the grossly inflated sales staff, for example. Compared to other companies, Internap has significantly more sales people, especially when you look at the business expected in a local market. This created all sorts of burdens on the “skeletal staff” (as previous poster put), and without the right organization and processes, people quit without releasing proper documentation. If there were fewer field people, less churn, and retaining good people who think about leaving, then we internal people would likely make less mistakes on service delivery.

    The effort needed to pull off very simple tasks inside Internap is enormously complex, so it’s not surprising at times when people stumble,

    Talk candidly those who know Internap, and you will see that this trend has been around for years. Marketing and HR lately have started a “bread and circus” campaign (jerseys, awards, parties, etc), but it does little to address the root of the problem.

    Silo’d department are an understatement. Unnecessary hierarchies leads to only “manager talking to other managers”, which unfortunately results in loss of translation like the previous poster said.

    Advice to Management

    Stop hiding information. Everyone regurgitates buzzwords like “cloud” and “self service,” but no one is making the knowledge base articles, wikis, sales enablement tools necessary to really make this happen. At the very least, open it up and let the internal engineers and customers crowdsource it.

    When you fail to let people openly collaborate and share info, it perpetuates the “don’t talk about it” culture. Stop that if you want to grow.

    Make it easy for departments to more easily and meaningfully interact with each other. This starts with ticketing, better department aliases (absolutely necessary because of the churn), and knowledgeable / FAQs with common responses. Tool sprawl prevents everyone from properly communicating.

  3. Helpful (2)

    Skeleton crews, silos and no support for anything technical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Internap offers access to an incredibly diverse set of enterprise technologies, whether that include IP, Colo or Hosting. There are some really great people who are nothing short of brilliant, and legitimately want to help make Internap better for customers and staff. Additionally, the company has expanded a lot in the last 4 years, bringing in Voxel and iWeb to enhance their Cloud and Hosting portfolios.

    There is a 401k with 50% match (up to 6%).

    CEO is a pretty cool guy.

    Cons

    Very few of the brilliant people here are around long enough to make a difference, usually because they're chased away, or just aren't being given what they need. If you work in any type of cost center (IT, MH Support, DC Ops, SOC, etc), expect to be doing the work of 3+ people, because when people do leave, the positions will seldom be filled unless it leaves a complete vacuum. INAP also doesn't like to invest in current staff (training, promotions, raises, etc).

    Company wide, Internap likes to pay on the low end, and benefits have gotten worse since I joined. The stock options that were promised were never delivered because of "technical issues",

    Departments are also very silo-ed. Sales never talks to support, support never talks to engineering, engineering never talks to IT, etc, etc, etc. Considering every sales order has to go through 6 or 7 departments to even become real, and none of those departments ever communicate, it's a miracle that any accounts exist at all. Don't expect any of the documentation generated by the Solutions Engineers to ever make it to the NOC. It's all like that children's game, telephone, where the message that's sold is 110% different from what's heard by support after build-out.

    In addition, Internap would rather hire people to sell the product than to actually make sure the product works, and the culture is to simply not talk about it. Our FCP product literally hasn't been updated in almost 10 years, apart from changing the Network Cards to 10Gig, yet we charge 5 to 6 figures for it, when much newer, more capable devices from other competitors can be had for an 8th of the price. There just isn't a desire to invest in the products, or the people who make them. This "Don't talk about it" mentality extends to how we deal with paying customers, too. There are no forums, status pages or knowledgebases that a customer can access. If you want to know how to do something here, you have to pick up the phone and hope somebody is available, or email in and hope you get a response the same day. Currently, or "Enterprise" CDN's portal looks like it was made before the DOTCOM boom, and it (nor the featureset behind it) have been updated since, and rely on dead technologies nobody uses anymore (Java. Really). To better illustrate this point, all of our engineers in all technical departments, in all data centers and offices in the world, still don't equal just the headcount of the Sales organization, or just the Marketing organization.

    Looking closer on the support departments, some sections are so devoid of headcount that staff isn't allowed to take accrued vacation time, and more people are leaving, and there seems to be no intent to fill the 7+ already empty seats, much less the 2 or 3 soon to be empty ones.

    To make a long story short (too late), get in, get the experience you want, then go somewhere else. That's what everyone else does here.

    Advice to Management

    Invest in your staff. Especially your engineers. They're the lifeblood of the company.

    Invest in your products. A customer may buy your product, but once they receive it and realize how bad it is, they're going to flock to competitors, and already are.

    Put technical people at the top. Bean counters have there place in the company, but this is an IT Infrastructure company. Invest in that. I've seen grocery stores with better IT.

    Promote from within, and only promote those who are ready to do the job. Nepotism has no place here, and it only sinks the 1 star morale that much more.

    Finally, realize that morale won't be fixed by "jersey" style shirts numbered based on years at the company (they might as well say "old timer" or "beat me up, I'm new here"), nor will it be fixed by branded blankets, hats, or gift cards that are taxed to high heaven. It's great that Marketing wants to bring everyone together, but how about we do it by breaking down departmental walls, not halfhearted, backhanded (see "taxed to high heaven") bribes.

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  5. Helpful (1)

    Insane Churn With A Lot of Burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA

    I have been working at Internap Network Services full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Brands are finally consolidating. Everyone is unclear what this means or how it will be executed, but it generally is understood to be a good thing as there is an enormous amount of complexity with launching different products, managing different sales teams, having different sales support, etc.

    (Company is really two companies — iWeb and Internap. Each has its own IT infrastructure — chat, messaging, email, inbound leads— and iWeb reps have further territory reach than Internap reps who cover smaller patches.)

    Company is moving towards more self service sales tools, and other internal resources are being used for renewal. This is generally more efficient and the direction that the market is moving.

    Cons

    Many regions have a 60% rate, and some are even as high as 80%. (We just got 8 new sales reps after the last exodus.) This creates a huge burden on all levels of the company, and internal BUs and operations teams tend to create additional buffers and processes in order to shield themselves from the extra workload from newcomers. This extra overhead is incredibly inefficient.

    If you are sales, be careful with accepting new accounts. Customers at Internap tend to be very unhappy with what last desperate AE promised. Inherited accounts tend to be inherited problems. These problem accounts will take 90% of your time, and you will STILL be penalized for a write down. Probably best to just hunt for your own accounts and set expectations early with your contacts.

    “Success” at Internap usually means one of a few things: inheriting one of the top accounts, being favored by your market manager so that you get MQOs, bringing in your own contacts, and sticking around long enough so that you can cherry pick the best stuff from the last AE who churned.

    Under our new commission plan, if we are not at 100% of your quota, we only get paid a small fraction of our total commission.

    Internap is an environment that rewards inaction more than it does action. As the previous poster said, people at offices try to appear busy when they really are not. It’s amusing, but understandable given how some of the best ideas have been met with great resistance. (Seriously, be careful with feedback. Got a great idea? Keep it to yourself if you want to survive.)

    BU resources are stretched then, but are unfortunately the gatekeepers on all approvals. Something as simple as a one cabinet colocation quote can take multiple approvals, and if there is the smallest problem, it gets kicked back down to the sales rep to redo everything.

    Advice to Management

    Reward good ideas, particularly ones that promote efficiency.

    Create a way for people to give anonymous tips on things like sales directors double dipping or being grossly inappropriate in the workplace.

  6. Helpful (1)

    I moved to Internap about 4m ago and have been very happy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cloud Hosting
    Current Employee - Cloud Hosting

    I have been working at Internap Network Services full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very smart co-workers, focus on a specific niche in the market (high performance computing), the staff likes to have fun, the staff takes their jobs very seriously, lots of concern for the customers, great brand new office space, all of the support and resources my team needs to do their job, the opportunity to work on really cool projects that are mainstream Worldwide, a leadership team who cares about the staff.

    Cons

    Because our clients require 24/7 support the working hours can sometimes be unusual, customer deadlines sometimes lead to having to push or rush things to get in place in-time. In the Atlanta office if you want to come to work or leave during peak rush hour be prepared to sit in traffic (luckily the company is flexible and allows me to come in and leave early)

    Advice to Management

    Management seems to be rebuilding the company in the right direction. My advice is to recruit the best, most talented people into the organization. Great people will continue to make the company a great place to work.

  7. Helpful (1)

    mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry in Atlanta, GA
    Current Employee - Data Entry in Atlanta, GA

    I have been working at Internap Network Services full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Stock at an all time high. Internap is benefiting from cloud adoption at large.

    In 2015, a lot of cool things are predicted to gel together nicely. Over last two months, company has made good strides in that direction.

    Here in Atlanta, Internap is at the top end of tech companies.

    Lots of intern positions are available here.

    Cons

    Internap is still an extremely turbulent environment. This week, another VP left (one of the best ones). In 4 key VP positions, we've had 2-3 change outs in a little over a year. This not normal or healthy.

    This culture does not tend to promote from within, so many people who want to fill key management role are told that they're not a fit.

    There is some truth behind the "sexism" and "racism" criticism. Women of color have it rough here, and they are heavily discouraged from bringing forth complaints of favoritism.

    Internap has an obnoxious culture of hero worship.

    If you are feeling under-appreciated, best to get another job and then come back later. This is not an environment that works with you while you are employed with them.

    In other metro environments, you can almost always do better than Internap. Compared to these other tech companies in different markets, Internap will seem backwards.

    Reports about crumbling NOC are true. Internap is not investing enough there, and customers are leaving because of a bad NOC experience.

    Advice to Management

    Please provide better training. New hires useless their first six months.

    Please hire from within, rather than getting outsiders. Outsiders almost always push for change too quickly and don't understand the culture.

    When you hire, please be honest rather than sugar coating the truth. This is more likely to get the right people on board who are prepared for the challenge versus getting people on board who are not prepared for the challenge.

    Please be more fair to minorities, especially when it comes to lead distribution.

  8. Helpful (1)

    pitiful bro culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA

    I have been working at Internap Network Services full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great first job out of college.

    Cons

    Bad male behavior is not only tolerated at Internap, but openly celebrated and encouraged by management.

    (Examples of this are strip club lunches, gay jokes, drunk / hungover during company events, etc.)

    Advice to Management

    Please help make this place friendlier towards women and minorities.

  9. Helpful (1)

    majorly rethinking my decision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in New York, NY
    Current Employee - Senior Account Executive in New York, NY

    I have been working at Internap Network Services full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good place to learn colocation and IP.

    Can be good if you come with your own accounts.

    I've met some great startups my first month here.

    Cons

    I feel like I've made a huge career mistake. Every day I feel micromanaged and do not have basic sales support. It took me many days to get a login so I could start quoting.

    At my first sales kickoff in Atlanta, there was hardly any new product information. There doesn't seem to be much innovation here.

    Advice to Management

    Please make it easier to work here.

  10. Helpful (1)

    Still Struggling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA

    I have been working at Internap Network Services full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Technical talent is excellent (just poorly managed).

    Internap marginally improves as iWeb people take over key roles.

    Cons

    Bringing "cloud" to Internap is like bringing democracy to China -- it may sound great, but it is next to impossible to implement given senior management's misunderstanding and lack of experience with cloud services.

    Hardly any sales training on product line, internal processes, or quirks of quoting tools. Internap must fix this ASAP with the current churn in the sales force.

    Sales is KPI driven, not results driven. If you inflate your engagement metrics, then you get the leads. We are told to have a pipeline of 20x our quota, which is unrealistic by industry standards.

    Frat culture on sales teams. Sales kickoffs are more like spring break than they are professional meetings.

    Advice to Management

    Consider bringing on real cloud experts and senior management with experience turning around struggling companies.

    Rethink value prop. "Hybridization" and "without compromise" messaging comes across as a euphemism for doing nothing well.

  11. Operations & Engineering

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunity for both professional growth and career advancement is available and often times, promotions from within are the norm. The employees make the difference, as there are quite a few that are some of the most dedicated and brightest people I've ever worked with. Strong product offering, with a future proofing that customers appreciate.

    Cons

    Work/Life balance can be difficult to maintain at times, but you get out what you put in.

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