Internap Network Services Reviews

Updated July 28, 2015
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
55 Ratings

Pros
  • Good work/life balance is possible (in 5 reviews)

  • Able to work from home and flexible time (in 3 reviews)

Cons
  • Middle management adds little to no value (in 4 reviews)

  • Poor Senior Management, lack leadership skills (in 5 reviews)

More Pros and Cons

77 Employee Reviews

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  1. Helpful (4)

    If between a position at Internap or somewhere else, choose somewhere else

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Internap Network Services

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are some nice folks there.

    Cons

    Weigh heavily any decision to work at Internap Network Services with what other job opportunity you be giving up even should pay be better at Internap. Internap can often prove to be a short term employment opportunity for many people. Turnover across Internap as a whole is high, not just in the Sales organization. This is especially true in the Marketing organization. If you are interviewing for a position at Internap, ask the following questions: What turnover has the department seen in the last 12-18 months? What is the style of the leadership in the department? Ask what the style is of the hiring manager. Can you expect to be given latitude to do your role or will you or your work be managed very closely? How are people valued in the department? What is the opportunity to get promoted in the organization? If you are interviewed by anyone other than departmental management, ask how they like working at the company. Ask where each person worked before - are there commonalities? Is the position a new one or replacing someone - what happened to that person or why did they leave Internap? How would you describe the culture of the company? Is the culture win-win or win-lose (if there is hesitation on the answer, the answer should be self-evident). Again, weigh heavily your options, understand what kind of work environment you thrive in and determine if Internap feels like a match to that. Trust your instincts.

    Advice to Management

    Based on the number of executive-level and other departures and firings over the past two or so years, my estimation is that top leadership does not value strategic insight and advice if it challenges that leadership's own formulated opinions.


  2. Helpful (4)

    If you have another offer, take it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay- higher than normal/ up to 10% of salary in bonus based on performance ("up to" being the optimal words here) Good benefits- employee pays half/Internap half Open to outside the box ideas/fun projects to work on Nice new office with gym access/Starbucks/mall 21 paid days off Ability to work from home on occasion, depending on your manager Exciting and fast-paced industry with lots of potential

    Cons

    Constantly changing direction on goals Long hours/high stress - frequently up to all hours of the night finishing projects for the board only to scrap them later or have to re-do Competition among departments- very dog-eat-dog Buy-in is needed from everyone so it takes a long time to make decisions Everything seems to be done last minute with little thought going into planning - general mindset of do it halfway now and fix it later Can't turn off work - expected to be available at any time High turnover in general - about 50% and higher in sales - rare to meet anyone with tenure longer than two years Not a very social culture overall - don't expect team sports, lunches, happy hours or christmas parties Not a lot of interaction with senior management- very tiered/lots of middle management, little communication from the top Very cheap - will choose the most incompetant vendors in the name of saving a dollar/management questions every nickel and dime spent to the point of exhaustion Don't invest in employees - use them and lose them attitude/not generous with company bonuses Inflexible- vacation time is accrued, so if you don't have it when you need it you are SOL - not willing to work with you

    Advice to Management

    If you invest in your employees the dollars will follow - not the other way around. In order to truly change the culture it must come from a place of genuine appreciation for employees. It starts at the top. Celebrate the successes you do have. Find a way to make people feel valued and they won't mind the long hours and might even stick around longer. Employee happiness and retention rarely results from a high salary. You have people that are intelligent and know how to get the job done in management, they just need to work on motivating and inspiring their employees.


  3. Helpful (4)

    Great potential, Obsessed with cost.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineering in Atlanta, GA
    Former Employee - Software Engineering in Atlanta, GA

    I worked at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Cutting edge ideas, Great minds to share ideas with.

    Cons

    Zero investment in Infrastructure and R&D. Software engineering staff were literally cobbling together junk equipment that most normal companies would have thrown away in order to have working development systems. Management was more concerned about the bottom line than their employees and customers. Support staff in IT and Systems Engineering were completely overloaded with work trying to keep outdated and broken hardware and software functional.

    Advice to Management

    Accept that your engineering staff is "different" than your sales people and give us room and budgets to be able to function. Invest in your ideas with real budgets and real research. People can't create a great product out of thin air.


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  5. Helpful (4)

    Terrible environment... NEGATIVE ATTITUDES, Stay away if you are a positive professional person!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance and Accounting in Atlanta, GA
    Current Employee - Finance and Accounting in Atlanta, GA

    I have been working at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible schedule...great environment if you dummy down and become a favorite

    Cons

    Horrible environment, favortism, office politics, negative attitudes, gossip, verbal confrontations and humiliation. Will not properly teach new employees Internap processes but expect good results.Most senior employees are intimadated by new talent.

    Advice to Management

    Stop participating in / (allowing) the messy behaviors of your employees and managers to continue and running great employees off from the company


  6. Helpful (5)

    There's a reason Internap is always hiring.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Atlanta, GA
    Current Employee - Software Engineer in Atlanta, GA

    I have been working at Internap Network Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of stuff to do. You probably won't be bored here at all. If you like mending outdated code written by people who left long ago you will love it here.

    Cons

    Terrible management style. No spending on infrastructure or equipment for employees. Developer workstations are so badly outdated and bad that most developers buy Macbook Pro's with their own money just to have a usable computer suitable for software development. Their internal version control system is majorly outdated and has no documentation at all. Childish management tactics such as banning work from home arrangements and flex time. Underhanded practices where if you were no longer "liked" you got bad projects with unrealistic time frames and you were no longer invited to group meetings. There's no work life balance at Internap. Vacation time is difficult to schedule due to the "always understaffed" way that they arrange the teams. Developers are expected to be available 24/7 to answer e-mails and phone calls which can get tiresome with many offsite teams in different time zones. Their entire HR department is "outsourced" to ADP if you do bother anyone from the HR team from their web browsing they will respond with "oh you can do that on the portal" rather than actually try and help you. There's a huge emphasis on appearances here more than substance. If you are someone that does not fit well into the "corporate drone" category you will be overloaded with work no one else wants to do and constantly in fear of losing your job. People who are corporate drone types get preferential treatment and honestly don't have to do much other than surf the web and occupy cubicles for show between the hours of 9am to 5pm.

    Advice to Management

    Find another line of work. It's obvious you don't have a clue. Treating talented developers like children only drives them away in huge numbers.


  7. Helpful (3)

    Negative comments on Glassdoor are quite accurate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay and benefits. Could be a world class company

    Cons

    Cronyism is supreme at Internap. If you're a VP or above or best buddies with a VP, you can do no wrong. Basically the company is run by VP's only. Anyone below that level is an idiot. Only the chosen few are capable of making decisions. The irony is with the current "decision makers" turnover is astronomical and the decisions they make have been catastrophic to the company. Yet, the same "few" continue to pat themselves on the back. Zero accountability at the VP level. Internap is the type of company that could read all the negative reviews and take none of it to task. Arrogance at it's best.

    Advice to Management

    It's the people below the VP level that are actually making money for the company and servicing the customers. How about actually listening to the people that are running the company (hint, its not the VP's)? Instead the culture encourages employees to keep their mouth shut "or else"


  8. Helpful (5)

    No Direction. It is like watching clowns in a circus, except the clowns in a circus know what they are doing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    One of the employees found the couch quite comfortable during his shift as he would nap on it. So, comfortable furniture and get paid while you nap. If you get along with management, you know, buddy-buddy, you can work from home when you want to even though there is no work from home policy, get a decent raise and bonus even if you are a slacker.

    Cons

    No work from home policy, unless you are buddy-buddy with the manager. Expensive benefits. No career path. Management doesn't care about employees. No motivation. Raises are a joke. Company is extremely stingy. Nobody smiles unless they just past gas. Lack of training. Must have a certification or your bonus/raise is impacted, which you are not told until after you start.

    Advice to Management

    With all of these bad reviews, management needs to be replaced.


  9. Helpful (3)

    Stay away from this place! After 3 months, I knew I made a big mistake in coming to work for this company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Growing Industry, use this place as a platform to leap into bigger and better things.

    Cons

    SVPs, VPs & directors are there for creating massive confusion and chaos than anything. Most of them suffer from indecisions, lack of leadership and expertise. This was the most mindlessly amazing part of my experience with this company. Many of their product differentiation claims have very little truth and substance, often reflects pipe dreams. Shady hiring/firing practices: Often they will advertise positions as full-time positions when in reality, the positions are temporary and will last only for about 6-9 months. -No synergy, almost every department, every individual likes to work as a silo. Hard to get anything done. -No training plans for people to succeed, no company culture, no values, little to no professionalism throughout. Ultra-high turnover rate at all levels pretty much tells you what you need to know.

    Advice to Management

    Stop thinking that you are the smartest people in the room. You are a bunch of amateurs! Listen to people who know what they are doing even if they report to you.


  10. Helpful (1)

    Squandered Potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Atlanta, GA
    Former Employee - Network Engineer in Atlanta, GA

    I worked at Internap Network Services full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people are the only major benefit to working here. The people in operations are some of the hardest working and most knowledgeable people you will ever meet. You will accrue a large amount of PTO, but due to scheduling and working conditions it is doubtful you will be able to use it. Training is available, as long as you use your own time off to do it. Don't expect the company to

    Cons

    It's sad that Internap has gone from being one of the best technology companies to work for in Atlanta to a veritable technology sweatshop. If you work for them, prepare for work in an on-call rotation with a pittance of a compensation for the constant paging and after hours work. The turnover rate, both voluntary and management initiated, means that the company has very little expertise in anything. The sales department is a joke and on more than one occasion sold services that are literally impossible to provide. The only people that seem to stay at Internap are the executives, and if you look at the SEC filings you will see why.


  11. Helpful (2)

    Rudderless and Heading into a Big Storm Q4

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Atlanta, GA
    Current Employee - N/A in Atlanta, GA

    I have been working at Internap Network Services full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you work here for a few years, it will be easy to get into competitors like Akamai / Rackspace, as well as any colo provider.

    Cons

    The products are mediocre at best. Colo and IP are too expensive, and cloud products are half baked. Recent cuts in operations has severely impacted customer support. Customers simply do not want to renew contracts given their bad experiences this last year.

    Advice to Management

    Consider retaining smart people from each acquisition, rather than letting them go so easily when they have a different opinion.



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