Internap Network Services

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Internap Network Services Reviews

Updated August 23, 2014
Updated August 23, 2014
39 Reviews

2.4
39 Reviews
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
26 Ratings

Employee Reviews

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  1.  

    A lot of promise, just can't seem to get it together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Good but not great compensation (very good salary, mediocre benefits) high growth industry which is constantly changing means you'll always have plenty to do and new projects to tackle which is nice.

    Cons

    Work-life balance is an afterthought at best, corporate culture is highly siloed and left to the GM's / SVP's to create and maintain who may or may not care to do so. Highly fragmented workplace.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Company lacks direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Pros

    Decent benefits, good workspace, good work-life balance

    Cons

    Very high turnover and constant layoffs. minimal opportunities for advancement. Poor Senior Management, lack leadership skills.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Glad this is just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Glad that someone was willing to give me a start in management, but not this place is a cluster f. Decent salary, decent pto, great people.

    Cons

    Uninformed management in regards to the mission of this company. Hiring non-IT people to manage IT people rarely works out and this place is a shining example.

    Advice to ManagementAdvice

    Get rid of the senior level people who have no idea what they're doing. All they do is create confusion and hinder the workflow as opposed to help it. They then try to hire more senior level people for guidance and those people barely have a clue. Seems like everyone just adds unnecessary busy work to the necessary busy work and nothing gets done until the 25th hour. Stop having a million calls a week for the same project. Have one call, assign responsibilities, and do it. Seems like everything is talked about and no one takes action until the last possible minute.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Company with no vision and less than transparent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time for more than 3 years

    Pros

    Diverse portfolio of solutions.
    Some very intellectual individuals; many desire the ability to do better and more...
    Compensation is on the upper end

    Cons

    No vision except, in CEO's mind...
    Company lacks transparency at the executive level
    People promoted to leadership roles with NO leadership experience
    More than a 60% turnover in sales individual contributor roles
    The few "sacred cows"...
    Hired to "run my own business" but are not provided support and road map for success
    HR group is very weak - on-boarding is shove them in the deep end and see who swims
    CEO has to approve deal margins...

    Advice to ManagementAdvice

    Decimate information as to vision, direction, strategic goals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Cloudy and forecasting storms.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time for less than a year

    Pros

    Good work/life balance is possible.

    Cons

    Direction and leadership is non-existent. Very little ability to execute on projects.

    Advice to ManagementAdvice

    Decide who Internap wants to be and do whatever it takes to become that entity. Being a little valuable to everyone really means you are nothing to most.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    High employee turnover rate for a reason...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineering  in  Atlanta, GA
    Former Employee - Software Engineering in Atlanta, GA

    I worked at Internap Network Services full-time for more than a year

    Pros

    good PTO benefits 3 weeks (which is *not* paid off when you part with the company), decent medical insurance (which does *not* start until 30 days from hire date)

    Cons

    no unified technology leadership, lots of internal politics and conflicting agendas, frequent reorganizations with layoffs

    Advice to ManagementAdvice

    You won't make much progress with people who agree with you on everything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Work-life balance is tilted in the wrong direction here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Internap Network Services full-time

    Pros

    For most job areas, compensation is competitive; Benefits are competitive; Company's product offering and strategy has a good chance to do well; Competent operations leadership

    Cons

    Some occasional sub-optimal short-sighted decisions driven by earnings reporting (fortunately not as severely as some other companies); Ongoing various issues have contributed to *years* of continual "crisis mode" management and high employee turnover due to staff burnout and utter lack of work-life balance for back-office people

    Advice to ManagementAdvice

    Faster information is great. Burning out the workforce to achieve it and contributing to high employee turnover may not be an effective strategy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Good pay, but poor company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    The pay is good in the short term.

    Cons

    Very high turn-over at all levels
    Corporate culture does not value employees
    Little to no life balance

    Advice to ManagementAdvice

    CEO is sharp, but needs to finish what he started. Some long tenured leadership is holding the company back and needs refreshing.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    No CTO = no collaboration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Pros

    VP leadership seems to be in place now, just need someone above to incentivize them to work together.

    Cons

    Departmental technology silos strained ability to get anything done across the boundaries.
    Managers did little to discourage silos and so implicitly furthered silos.
    Some groups attempted to work with others, but a few really self-interested apples spoil the bunch.

    Advice to ManagementAdvice

    Look into your director's performance--is there quality there or is it all just perception?
    How do they direct their reports and how have their reports responded to their direction?
    Do you want to accept the status quo or take a chance at success? So far the former is the rule of thumb.
    Hire a CTO to provide a unified technology vision.

    Doesn't Recommend
    Approves of CEO
  11.  

    Half-way decent place to work, they don't pay well at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Tier II NOC Engineer  in  Atlanta, GA
    Current Employee - Tier II NOC Engineer in Atlanta, GA

    I have been working at Internap Network Services

    Pros

    They is a lot to learn if you want.

    Cons

    No one wants to compensate or advance your position for learning it.

    Advice to ManagementAdvice

    Pay your talent on the support side.

    Approves of CEO

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