Internap Network Services

  www.internap.com
  www.internap.com

Internap Network Services Reviews

Updated October 16, 2014
Updated October 16, 2014
44 Reviews
2.2
44 Reviews
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Internap Network Services President, CEO, and Director J. Eric Cooney
J. Eric Cooney
31 Ratings

Employee Reviews

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  1. 4 people found this helpful  

    Great potential, Obsessed with cost.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineering in Atlanta, GA
    Former Employee - Software Engineering in Atlanta, GA

    I worked at Internap Network Services full-time (more than an year)

    Pros

    Cutting edge ideas, Great minds to share ideas with.

    Cons

    Zero investment in Infrastructure and R&D. Software engineering staff were literally cobbling together junk equipment that most normal companies would have thrown away in order to have working development systems. Management was more concerned about the bottom line than their employees and customers. Support staff in IT and Systems Engineering were completely overloaded with work trying to keep outdated and broken hardware and software functional.

    Advice to ManagementAdvice

    Accept that your engineering staff is "different" than your sales people and give us room and budgets to be able to function. Invest in your ideas with real budgets and real research. People can't create a great product out of thin air.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    If you have another offer, take it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Internap Network Services full-time (more than an year)

    Pros

    Good pay- higher than normal/ up to 10% of salary in bonus based on performance ("up to" being the optimal words here)

    Good benefits- employee pays half/Internap half

    Open to outside the box ideas/fun projects to work on

    Nice new office with gym access/Starbucks/mall

    21 paid days off

    Ability to work from home on occasion, depending on your manager

    Exciting and fast-paced industry with lots of potential

    Cons

    Constantly changing direction on goals

    Long hours/high stress - frequently up to all hours of the night finishing projects for the board only to scrap them later or have to re-do

    Competition among departments- very dog-eat-dog

    Buy-in is needed from everyone so it takes a long time to make decisions

    Everything seems to be done last minute with little thought going into planning - general mindset of do it halfway now and fix it later

    Can't turn off work - expected to be available at any time

    High turnover in general - about 50% and higher in sales - rare to meet anyone with tenure longer than two years

    Not a very social culture overall - don't expect team sports, lunches, happy hours or christmas parties

    Not a lot of interaction with senior management- very tiered/lots of middle management, little communication from the top

    Very cheap - will choose the most incompetant vendors in the name of saving a dollar/management questions every nickel and dime spent to the point of exhaustion

    Don't invest in employees - use them and lose them attitude/not generous with company bonuses

    Inflexible- vacation time is accrued, so if you don't have it when you need it you are SOL - not willing to work with you

    Advice to ManagementAdvice

    If you invest in your employees the dollars will follow - not the other way around. In order to truly change the culture it must come from a place of genuine appreciation for employees. It starts at the top. Celebrate the successes you do have. Find a way to make people feel valued and they won't mind the long hours and might even stick around longer. Employee happiness and retention rarely results from a high salary. You have people that are intelligent and know how to get the job done in management, they just need to work on motivating and inspiring their employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    If between a position at Internap or somewhere else, choose somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Internap Network Services

    Pros

    There are some nice folks there.

    Cons

    Weigh heavily any decision to work at Internap Network Services with what other job opportunity you be giving up even should pay be better at Internap. Internap can often prove to be a short term employment opportunity for many people.

    Turnover across Internap as a whole is high, not just in the Sales organization.

    This is especially true in the Marketing organization.

    If you are interviewing for a position at Internap, ask the following questions:

    What turnover has the department seen in the last 12-18 months? What is the style of the leadership in the department? Ask what the style is of the hiring manager. Can you expect to be given latitude to do your role or will you or your work be managed very closely? How are people valued in the department? What is the opportunity to get promoted in the organization? If you are interviewed by anyone other than departmental management, ask how they like working at the company. Ask where each person worked before - are there commonalities? Is the position a new one or replacing someone - what happened to that person or why did they leave Internap?

    How would you describe the culture of the company? Is the culture win-win or win-lose (if there is hesitation on the answer, the answer should be self-evident).

    Again, weigh heavily your options, understand what kind of work environment you thrive in and determine if Internap feels like a match to that. Trust your instincts.

    Advice to ManagementAdvice

    Based on the number of executive-level and other departures and firings over the past two or so years, my estimation is that top leadership does not value strategic insight and advice if it challenges that leadership's own formulated opinions.

    Doesn't Recommend
    Disapproves of CEO
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  5. 2 people found this helpful  

    Very deceiving and terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - National Account Manager
    Current Employee - National Account Manager

    I have been working at Internap Network Services

    Pros

    Great benefits
    Decent Salary
    Great coworkers (with the exception of management)

    Cons

    There is little to no training, your quota will increase as soon as you sign your offer letter, majority of your time will be spent prospecting internally with executives to get them to approve pricing that is already about 50% more than the industry average. This all leaves little to no time to prospect for new business. Account bases...don't even bother trying for one even though it was probably promised during your interview because they have been picked dry.

    Advice to ManagementAdvice

    Stop lying to potential employees to get them to work there, don't stand in front of the entire company and say "we will not quit on you, this job is hard and it takes a good 13 months to ramp up" because you do not mean it! Support new reps and give them more training so they have a chance at making it!

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    A lot of promise, just can't seem to get it together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Good but not great compensation (very good salary, mediocre benefits) high growth industry which is constantly changing means you'll always have plenty to do and new projects to tackle which is nice.

    Cons

    Work-life balance is an afterthought at best, corporate culture is highly siloed and left to the GM's / SVP's to create and maintain who may or may not care to do so. Highly fragmented workplace.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Company lacks direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Internap Network Services

    Pros

    Decent benefits, good workspace, good work-life balance

    Cons

    Very high turnover and constant layoffs. minimal opportunities for advancement. Poor Senior Management, lack leadership skills.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Glad this is just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time

    Pros

    Glad that someone was willing to give me a start in management, but not this place is a cluster f. Decent salary, decent pto, great people.

    Cons

    Uninformed management in regards to the mission of this company. Hiring non-IT people to manage IT people rarely works out and this place is a shining example.

    Advice to ManagementAdvice

    Get rid of the senior level people who have no idea what they're doing. All they do is create confusion and hinder the workflow as opposed to help it. They then try to hire more senior level people for guidance and those people barely have a clue. Seems like everyone just adds unnecessary busy work to the necessary busy work and nothing gets done until the 25th hour. Stop having a million calls a week for the same project. Have one call, assign responsibilities, and do it. Seems like everything is talked about and no one takes action until the last possible minute.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Company with no vision and less than transparent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time (more than 3 years)

    Pros

    Diverse portfolio of solutions.
    Some very intellectual individuals; many desire the ability to do better and more...
    Compensation is on the upper end

    Cons

    No vision except, in CEO's mind...
    Company lacks transparency at the executive level
    People promoted to leadership roles with NO leadership experience
    More than a 60% turnover in sales individual contributor roles
    The few "sacred cows"...
    Hired to "run my own business" but are not provided support and road map for success
    HR group is very weak - on-boarding is shove them in the deep end and see who swims
    CEO has to approve deal margins...

    Advice to ManagementAdvice

    Decimate information as to vision, direction, strategic goals

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Cloudy and forecasting storms.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Internap Network Services full-time (less than an year)

    Pros

    Good work/life balance is possible.

    Cons

    Direction and leadership is non-existent. Very little ability to execute on projects.

    Advice to ManagementAdvice

    Decide who Internap wants to be and do whatever it takes to become that entity. Being a little valuable to everyone really means you are nothing to most.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    High employee turnover rate for a reason...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineering in Atlanta, GA
    Former Employee - Software Engineering in Atlanta, GA

    I worked at Internap Network Services full-time (more than an year)

    Pros

    good PTO benefits 3 weeks (which is *not* paid off when you part with the company), decent medical insurance (which does *not* start until 30 days from hire date)

    Cons

    no unified technology leadership, lots of internal politics and conflicting agendas, frequent reorganizations with layoffs

    Advice to ManagementAdvice

    You won't make much progress with people who agree with you on everything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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