Internap Reviews

Updated August 10, 2015
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Michael Ruffolo
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Pros
  • Good work/life balance is possible (in 5 reviews)

  • Able to work from home and flexible time (in 3 reviews)

Cons
  • Middle management adds little to no value (in 4 reviews)

  • Poor Senior Management, lack leadership skills (in 5 reviews)

More Pros and Cons

80 Employee Reviews

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  1. Performance QA Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Engineer
    Former Employee - Senior QA Engineer
    Doesn't Recommend
    No opinion of CEO

    I worked at Internap (Less than a year)

    Pros

    Great people to work with.

    Cons

    Management has no clue what it is doing or the direction it is heading. They are trying anything to make a quick buck but not having much success. High turnover rate of employees.

    Advice to Management

    Treat employees better to get them to stay. Get a focus for profitability and stop changing direction constantly.


  2. Department Fiefdom and Lack of Advancement Opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in New York, NY
    Former Employee - Systems Administrator in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap full-time (Less than a year)

    Pros

    • Very good work / life balance; I encountered none of the "12+ hour work day" BS so common with certain segments of the IT industry • Decent benefits • Brain-dead easy work, if doing nothing but gruntwork a monkey could do is your thing

    Cons

    • The New York, NY office was previously a separate web hosting company named Voxel. Picture the NY, NY office as a morsel of food and Internap as an amoeba having enveloped said morsel to devour it. That's what was going on during my stay there and it manifested in . lack of communication and outright hostility between departments in NYC and Atlanta, which resulted in wasted effort and numerous boondoggles. • Lack of career advancement opportunities in the Support department. • Newer people, such as myself, were only given tasks that a monkey could be trained to do, while more senior people got projects that actually required some neurons to fire. Boring new hires to the point they all but go cross-eyed is not a good way to retain people.

    Advice to Management

    If your employees are standing around gossiping for half an hour instead of actually working, find something for them to do instead of joining in with the gossip while others are picking up the slack.


  3. Helpful (1)

    Continuous steep decline since October, 2006 CDN acquisition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Seattle, WA
    Former Employee - Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Internap full-time (More than 5 years)

    Pros

    Great place to get experience in network and data center engineering. The company once was one of the best places to work in Seattle or Atlanta, came back from near death in 2002 due to dedication of their engineering staff - but that was a long time ago.

    Cons

    Management has always been the problem. Lack of a sustainable business model. Outside hires for senior management positions never succeed. Honestly, I don't know which of the CEO's was the worst, the one that said "network engineers didn't shouldn't their vested stock because it sends a bad sign to the market" two weeks before he dumped several hundred thousand shares himself, or the CEOs who bought third rate CDN or cloud service companies and began suing customers.

    Advice to Management

    I've lost count of the number of CEO changes. No CTO position listed for a technology company is a red flag for the company's future and customers. Lackluster board of directors out for themselves. So the advice would be, try to sell the company to a larger declining network vendor.


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  5. Helpful (1)

    Group Think is Mandatory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Atlanta, GA
    Current Employee - Information Technology in Atlanta, GA
    Negative Outlook

    I have been working at Internap (More than a year)

    Pros

    The environment is friendly. The have free Soda and the parking is great.

    Cons

    People yell at each other far too much. The path forward is was never well defined. The management team is personality driven and is not objective. Projects were driven by Group Think. Industry Standards are not recognized or practiced.

    Advice to Management

    Be Objective. Step up an be leaders. Manage your contractors.


  6. Helpful (2)

    Great possibilities for career growth.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Atlanta, GA
    Current Employee - Sales in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Internap full-time (More than a year)

    Pros

    Customers get a truly flexible infrastructure solution going from colo to Private/Public/Bare metal Managed Hosting offerings, Management is willing to lend a hand, satellite offices are not micro managed and you can make your own schedule.

    Cons

    existing employees need to understand the vision, and drink company Kool-Aid. Too much finger pointing.

    Advice to Management

    minimize the noise, bring back the old healthcare system. Looking forward to seeing what a new management team can do to enhance corporate culture.


  7. Helpful (2)

    Horrible Sales Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Internap full-time (Less than a year)

    Pros

    When a top rep leaves, fight to get those accounts. This is how you get to president’s club. Colocation sells itself when customer has high power requirements. Cloud product has improved a little in last 3 months, but overall it is still immature.

    Cons

    It is nearly impossible to get a deal approved in a timely manner. The smallest pricing changes must be approved by VP or CEO. Sales directors are not empowered to make simple pricing decisions. They hire 2-3x too many reps in each market and then let 2/3 of us die. Constant rep churn negatively impacts internal resources, customer confidence, and Internap reputation in local markets. Customer churn as customer service suffers.

    Advice to Management

    Push accountability at all levels. Open up discussions on how to improve internal processes. VPs need to stop blaming employees for their bad decisions.


  8. Solutions Sales Engineering

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Internap full-time (More than 3 years)

    Pros

    Excellent Training Collaborative team Competitive technologies Great compensation programs

    Cons

    Health care is very expensive Hosting Operations and NOC need to work at being more proficient with the newer technologies Product management and Deve Engineering needs more resources Needs to be more efficient at bringing products to market.

    Advice to Management

    Invest in the hosting Operations team. Diversify them across different regions, too! We need architects and Sr. engineers who understand Agile and Devops methodologies in IT. Revisit the health insurance plan. Bring back the stock purchase plan


  9. Helpful (1)

    Balkanized Departments

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Atlanta, GA
    Current Employee - Network Engineer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Internap full-time (More than a year)

    Pros

    Fun environment for those just getting out of college. Super easy to get hired (because people are always quitting). Recruiters are hot on Internappers. In many cases, the same recruiter who placed you will recruit you out in about 6-12 months. Several lists of recruiters are floating around company. Get that list and start calling them (even if you just started). Rumored acquisition could be a good way to streamline business and help with management challenges. Ex-Internappers here in Atlanta empathize with current employers and will help those who are stuck. Find them and network with them to help find your next position Internap.

    Cons

    Internap is not a company as much as it is a system of balkanized departments. Departments tend to be hostile towards each other, not cooperative. Internap breeds a culture of fear. Unfortunately, there is not the ability to bring up problems in good faith without fear of retaliation. Employees are often blacklisted. If someone is rumored to step out of line, word goes out to disassociate with that person. Extremely poor management creates completely non-sensical workloads for the rest of us, and there is no forum to openly discuss better ways of doing things. Rather than doing things in an organized way that makes sense, people routinely spin off their own system (wikis, ticket systems, OneNote systems, etc). Once there is a spinoff on a different platform, it’s very difficult to bring it all back in. HR doesn’t seem concerned about what bad apples do to morale.

    Advice to Management

    Make it easier for employees to gain protection from retaliation. Communicate more. In times of crisis (e.g. the last CEO "resignation"), management should be communicating way more with employees, not less. Racism and sexism are major problems. These prejudices routinely take the form of harassment and discrimination in the workplace.


  10. So much experience!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Network Engineer Tier II in Atlanta, GA
    Current Employee - NOC Network Engineer Tier II in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Internap full-time

    Pros

    Hands on experience with every imaginable piece of networking equipment you can think of. You get to interwork with all departments to progress your career

    Cons

    High work load, and high employee turnaround. I am hoping the new management can settle things down a bit.

    Advice to Management

    Listen to your workers, they face the customers and know what they want more than anything.


  11. Helpful (5)

    Hugh Turn-Over -HR Department Thrives on Firing People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Across from the mall so plenty of places for lunch.

    Cons

    Racist atmosphere where everyone is out for themselves. No mentoring, no advancement and no career development. An atmosphere of back-stabbing and fear of getting fired. Stay away!

    Advice to Management

    Get rid of most of management and clean out the HR Department as well as the secretary who thinks she is the CEO.



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