International SOS

www.internationalsos.com

International SOS Reviews

Updated January 18, 2015
Updated January 18, 2015
141 Reviews
2.9
141 Reviews
Rating Trends

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Arnaud VaissiƩ
82 Ratings

Review Highlights

Pros
  • Great working environment, state of the art facilities, dedicated and skilled staffs, great healthcare benefits, access to 24 hours emergency clinic (in 6 reviews)

  • Fast paced,useful, contributing to society by the work you do (in 5 reviews)


Cons
  • Senior Management team should bring new work force inorder to innitiate new business ideas (in 11 reviews)

  • Lack of career development, work/life balance (or lack thereof) (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Awesome company with a great mission to help others. As an employee there is plenty of opportunities for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinating Nurse in Trevose, PA
    Current Employee - Coordinating Nurse in Trevose, PA

    I have been working at International SOS full-time (more than 3 years)

    Pros

    Opportunity for growth. And a great place to work for those with a passion to truly provide assistance to others in need.

    Cons

    24 hour operation and may not always suit your schedule

    Advice to ManagementAdvice

    Keep doing what your doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    So So.... I will be over the moon when I give them my two week notice!

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Trevose, PA
    Current Employee - Anonymous Employee in Trevose, PA

    I have been working at International SOS full-time

    Pros

    Quiet relaxed business casual office.
    Secure building (swipe to get in and out)
    The only other thing I can thing of maybe is the free coffee?

    Cons

    -If things are not going good the newest person will be "the fall guy".
    -Too many meetings just make people feel important not to actually discuss work.
    -Too much gossip and whispering about other employees...this is not high school!
    -Extremely hard to do your work with a half functioning computer....IT is always swamped with work and it may take awhile to get fixed.
    -Trying to work with certain departments to get answers to clients questions can be a nightmare.

    Advice to ManagementAdvice

    Stop saying "you're too busy" and then stand in a huddle to speak terribly about employees where everyone can see and hear you!

    Doesn't Recommend
  3.  

    Growing company with a great mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at International SOS full-time (more than an year)

    Pros

    Feeling good about your work is huge. They hire good people but seem to tolerate negative, non-performers more than other companies out of unrealistic loyalty maybe. Pay is good, benefits are good, senior leaders are smart and approachable. Overall a good place to work.

    Cons

    Some of the people they keep too long are negative about everything that isn't the same as it used to be when no company in the world survives without changing. There does seem to be a lack of business understanding among some of the long-timers about what actually creates business success. Leaders are trying to turn this around by sharing more information but they have to deal with staff whose main concern is not performance data but whether they get enough notice that the fridge is being cleaned out.

    Advice to ManagementAdvice

    Make the tough calls on the really poisonous people and show a little more appreciation for the majority of employees who just keep focused on the mission and give more than required every day.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great entry level positions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - International Operations Coordinator in Trevose, PA
    Current Employee - International Operations Coordinator in Trevose, PA

    I have been working at International SOS full-time (less than an year)

    Pros

    - Fast-paced environment
    - Good base salary for entry-level
    - Good benefits and paid time off
    - Seems like upward movement possible

    Cons

    - 13 hour shifts for Operations positions/ night shifts required in rotation
    - Long training period during which all of the assignments are not directly related to the positio

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at International SOS full-time (more than 3 years)

    Pros

    International company, company ethos, worthwhile and fulfilling work.

    Cons

    Lack of career development, work/life balance (or lack thereof)

    Advice to ManagementAdvice

    Develop plans to mentor and develop the talent you have in house.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Data Insecurity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Trevose, PA
    Former Employee - Anonymous Employee in Trevose, PA

    I worked at International SOS full-time (more than 3 years)

    Pros

    Fast paced environment working on crisis situations--some real, some made up.

    Cons

    A number of data breaches--some very public and expensive, some not so public--create intense and agonizing conversations both with customers and internally. Management is quick to look for a scapegoat to quickly distance and rid themselves of the offender but the issue is rooted in the lack of leadership and strategy within the organization itself. It makes for a very chaotic, fearful and disorganized environment not to mention clients who feel deceived that what they thought they were buying was not as it appeared to be.

    Advice to ManagementAdvice

    Don't just tell customers you have a plan--actually have one! People's lives depend on the perceived security you sell and your cost cutting is akin to a construction site replacing steel beams with hollow bamboo. Ultimately, a big enough storm will blow the entire foundation down. The good news is that with as many data breaches that have occurred recently is there is only one way to go which is up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Slow to praise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Coordinator in Trevose, PA
    Current Employee - Operations Coordinator in Trevose, PA

    I have been working at International SOS full-time (more than 3 years)

    Pros

    Lots of training. Interesting cases.

    Cons

    Management readily shares when you've failed than when you've done something well. It can make for an emotionally draining day--coupled with the stressful cases received. Plus, you never know if the criticism received is going to result in your termination, which is very likely on any given day. If you can't handle the heat from both ends and need some occasional encouragement, don't apply here.

    Advice to ManagementAdvice

    Throw us a bone and let us know when we do a good job. Nobody can take this pressure all the time and it creates employees who don't want to come to work which leads to lots of call outs and turnover--we have several 'leavers' every month which then stresses those of us who stay to take on their failed workloads.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Not a dark face in seniority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Philadelphia, PA
    Current Employee - Manager in Philadelphia, PA

    I have been working at International SOS full-time (more than 10 years)

    Pros

    Opportunities to practice language skills daily for those who are bilingual. They do test you on it in your interview so come prepared.

    Cons

    There is no diversity throughout the company. In fact, there is not one black face in upper management. NOT ONE. Even in most countries where they operate, upper management is all white, European men which is absurd to operate in Africa and have no Africans or people of color in country leadership. And if you are a black woman? Forget it. The most recent one was demoted and now on her way out and the other one before her has never gotten a promotion. Ever. Make your own judgement.

    Advice to ManagementAdvice

    Your company operates in all corners of the globe for clients from all walks of life; you should represent that in action, not just empty promises.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    If you’re an IT pro heed this warning: STAY. FAR. AWAY!!! Otherwise you will be band aiding things in utter frustration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support in Trevose, PA
    Former Employee - IT Support in Trevose, PA

    I worked at International SOS full-time (more than an year)

    Pros

    Very nice worker bees in all departments and some great coworkers who are now possible life long friends…that’s it…oh wait it was 5 minutes from home. Ok really that’s it no more Pros

    Cons

    Complete lack of proper documentation of processes, installation instructions or just about anything that requires documenting, it does not exist here. If it does, it’s poorly written or missing key components and difficult to locate on inadequately maintained often not accessible Sharepoint. Antiquated and many years out-of-warranty hardware with no sign of imperative upgrade on the horizon. Frequent network/server outages with poor redundancy in all aspects of the infrastructure. Datacenter basically looks like a tornado passed through it the other day but it’s been like that for years. Upper management and director is atrocious, it’s the epitome of micromanagement. You will not be compensated let alone recognized for any above and beyond efforts on your part come review time. In fact, if you express your views and findings on unrealistic tasks and projects, you will be ignored and in certain cases shown the door. It is astonishing the company has made it this far with the equipment in place. Can’t say anything further as it is too depressing to think about the many other issues that plague the IT department. Again, as the title states, STAY FAR AWAY!!

    Advice to ManagementAdvice

    Pointless

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great job. clicky midmanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at International SOS full-time (more than an year)

    Pros

    Fast paced,useful, contributing to society by the work you do . Case management for a diverse population can be incredibly rewarding. ISOS operations offers this opportunity. If you speak another language, it offers a way of using it for translation.

    Cons

    Mid management +draconian management. The culture of operations is not unlike being high school. The tattling of tongues, the cliques, all make for an unpleasant work environment.

    Advice to ManagementAdvice

    Read the Book DRIVE by Daniel Pink SERIOUSLY! It is not all about the money one earns, rewards from management can be provided by many of the ideas and research provided by Daniel Pink.

    Recommends
    Neutral Outlook
    No opinion of CEO

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