Interval International Reviews

Updated June 15, 2015
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2.9
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Interval International Chairman and CEO Craig M. Nash
Craig M. Nash
18 Ratings

34 Employee Reviews

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  1. Feels like family, but slow moving & changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in South Miami, FL
    Former Employee - Marketing Manager in South Miami, FL

    I worked at Interval International full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company truly values work life balance, are interested in what you have to say, and have a positive family like environment. Good people, many hard workers, you can go far if you work hard.

    Cons

    Can be difficult and slow to change things at all levels. The technology was outdated and poorly designed adding unnecessary layers of work to every project. Pay is below average.

    Advice to Management

    Keep the great environment, but be willing to listen to stakeholders, understand and put in the hard work & expense to meet new challenges and upgrade the platforms & product. Get up to speed on Lean & Agile methodologies!


  2. Family atmosphere

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interval International full-time

    Pros

    Tight knit group, opportunities for growth, newer technologies

    Cons

    Low pay compared to market


  3. Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interval International full-time

    Pros

    - good benefits
    - good salaries

    Cons

    - poor management in some areas


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Mixed Bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL
    Current Employee - Service Desk Analyst (IT Support) in Miami, FL

    I have been working at Interval International full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The position always requires one to think on their feet and adapt. You are exposed to all facets of the IT operation and will get experience with any matter you would want to move from in the IT field. Get experience among a large user base and with multiple resorts, offices, all situated in multiple countries.

    Cons

    There are no rules that are set in stone and the the rules change depending on the day and whether or not the person complained or not. Coordination and communication between management and the multiple teams are lacking at best. There is no recognition to be garnered from anyone besides the agent you work with. Team members on an on call agreement rarely answer the phones. There is no team environment and can get more accomplished if you realize this early. No one feels adequately trained.

    Advice to Management

    Stop Fighting Fires and manage the teams properly. Try to use more forsight when managing when planning in the future instead of putting out the immediate fire. Encourage the employees and listen to them because the office rises or falls because of their moral and output. Defend your employees and be their advocate when it comes to upper management.


  6. sales advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in South Miami, FL
    Former Employee - Sales Advisor in South Miami, FL

    I worked at Interval International (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good strong company. Has a good future

    Cons

    loosing member base. Members are not educated enough on service

    Advice to Management

    learn to adapt better to changes


  7. Mediocre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent in Miami, FL
    Current Employee - Travel Agent in Miami, FL

    I have been working at Interval International full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Personable environment, professional, paid time off resort perks. Most individuals working very friendly.

    Cons

    Phone work extremely monotonous, lack of product to offer, nature of call work is the worst part. Monotonous work that doesnt change.

    Advice to Management

    Find ways to change and improve inbound call work in exchange department. To make work more engaging, enjoyable.


  8. Sweatshop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Interval International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Use of resorts for vacation. Vacation time. Overtime is available during peak season and can really increase earnings if taken advantage of.

    Cons

    Typical call center job. High stress. Non-stop calls. Schedule will be horrible, 3pm-11pm until your seniority increases which can take forever. Commissions are nowhere what they used to be.

    Advice to Management

    Bring back incentives to keep talented experience reps on your phones. Lost too much talent when commissions and bonuses started deteriorating.


  9. Good experience until new department head.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interval International

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    First two years were excellent. Highly autonomous. Commission-based sales reps require flexibility, and management understood that well.

    Cons

    New management valued rigidity over employee morale. Morale suffered, commission-based sales suffered, reps got desperate, clients felt pressured, service suffered, revenue plummeted, culture crashed.

    Advice to Management

    Understand that your previous experience is not a cookie cutter mold that you can apply to every new job you get after running one into the ground.


  10. Increase the base salary to 14 dollars an hour and this would be an ideal job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephones Sales Advisor in Miami, FL
    Current Employee - Telephones Sales Advisor in Miami, FL

    I have been working at Interval International full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Commissions can be great if you have a decent hourly wage

    Cons

    Hourly pay should increase based on sales revenue for the company. There should also be a better way to move up in the company.

    Advice to Management

    Ince


  11. Extremely disorganized and unprofessional environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Interval International full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    No pros. Truly bad situation. Try anywhere else before going there.

    Cons

    Extremely disorganized: took weeks for them to provide the tools necessary to do the job, work "plan" was looking busy, and reworking constantly. Amazingly unprofessional: Staff crossing the lines of sexism, racism, and age discrimination trying to be "funny". Management enabling rather than curtailing all of the above.

    Advice to Management

    Do the right thing.



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