Intrado
2.4 of 5 52 reviews
www.intrado.com Longmont, CO 500 to 999 Employees

Intrado Reviews

Updated Jul 7, 2014

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2.4 52 reviews

                             

66% Approve of the CEO

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George K. Heinrichs

(29 ratings)

25% of employees recommend this company to a friend
52 Employee Reviews
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    No widgets

    Manager (Former Employee)
    Longmont, CO

    ProsWhat I liked best about Intrado was that we did not make widgets. Per usual at any company, it is hard to see the overall contribution or end product when you're in meetings or filling out timesheets. Taking the good with the bad and putting things in perspective, they don't make video games or plastic rockets. It's a "service" you hope you never use but can save your life since it is.

    ConsTypical large company bought by a bigger company bought by a bigger company crap. Unnecessary redundancy, advancement challenges, often moving at the speed of molasses on a cold winter night in Antarctica. This is no different than anywhere else.

    Advice to Senior ManagementNeed a serious management cleansing. From middle management on up. Directors and VPs need the biggest culling. Instead of moving them around to hide their incompetence, fire the poor performers (like you do with staff) and save the company that money and - more importantly! - the headaches everyone else has to endure. Also, act like you have remote offices. Because, uh, you do. Treat them like part of the team...there a TON of great talent.

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Instead of "Work worth doing" it should be "do more with less"

    Anonymous Employee (Current Employee)

    ProsThe customers you work with make you feel that you are doing something very important. There are some truly remarkable people in the organization who perform technical miracles every day.

    ConsThe upper management are far more concerned with meeting their quarterly revenue commitment to the West Corp. parent than with good and sustainable business practices. Staff reductions, and other cost cutting measure result in employees who work long hours, under tremendous pressure to do the work of their missing former coworkers, I could understand the austerity if it were to keep a business afloat in lean times. In this case the belt tightening only takes place at the individual contributor and line manager level. Directors and above continue to enjoy nice bonuses. Doing more with less has become a way of life, and quarterly revenue is accelerated to meet unrealistic promises to the parent while best or even acceptable practices are ignored which result in incident management "opportunities".

    Advice to Senior ManagementSomeone in management needs to stand up and tell West the truth about the Public Safety market, and what is reasonable in regards to revenue.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Worst Management I've ever worked for

    Senior Billing Specialist (Former Employee)
    Longmont, CO

    ProsCompetitive salary, plenty of PTO, on-site cafeteria/Starbucks

    ConsThe Management lacks any "people" skills (at least in the Finance Dept) - the culture is excessively strict and unforgiving. They would rather have 1 person doing a 2-person job (and working an EXTRAORDINARY amount of overtime - on salary - in other words, no over time pay) rather than hire an adequate number of employees so everyone can spend some time with their families. And, after having unrealistic job performance expectations the Management has no appreciation for your hard work - yet, if you fail to meet these unrealistic expectations you get "written-up" for it. They do not give out raises (at least not for the past 4 years).

    Advice to Senior ManagementHire an adequate number of employees to meet the excessive workload demands

    No, I would not recommend this company to a friend

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    I worked long hours for minimal pay

    Telecommunicator (Former Employee)
    Longmont, CO

    ProsIntrado does value its employees with extra incentives, free drinks, and other programs. The building itself is amazing to work in

    ConsI feel that management had lost some departments in the shuffle. The ECRC was the most important place in the company providing emergency help to callers who sometimes didn't know where they were. The department itself had its own internal issues that I felt were never dealt with

    Yes, I would recommend this company to a friend

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    intrados treatment to consultants

    Business Development (Former Employee)
    Denver, CO

    ProsI can not find anything good to say about intrado

    ConsIntrado is the only company that I ever dealt with that refuses and re-negotiate every invoice even after they agree to pay it. I have been fighting with them for a long time to pay my invoices and they always hide behind lawyers

    Advice to Senior Managementbe serious and realistic

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I changed jobs for this

    Anonymous Employee (Former Employee)

    ProsThe café and fitness center are definitely the best things going.

    ConsBiting off more than they can chew. Too many new technologies incorporated without any training or second and third tier effects of these decisions.

    Advice to Senior ManagementImprove and perfect what you already have and quit worrying about adding more features, options and the like that the existing infrastructure isn't ready for.

    No, I would not recommend this company to a friend

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    Overall Good Place to work

    Anonymous Employee (Current Employee)
    Longmont, CO

    ProsExcellent Benefits and good co-workers

    Consexpect you to put your job before your family and personal life, once you get in a position it is nearly impossible to advance or move to another department if your supervisors do not want to let you go.

    Advice to Senior Managementstop trying to do more with less and causing your workers to burn out.

    – I'm optimistic about the outlook for this company

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    Why would anyone say 5 out of 5 stars?

    (Current Employee)
    Longmont, CO

    Pros"Work worth doing" is the slogan of the company and truly, if you care about saving lives and knowing that you made a difference, Intrado will have a significant appeal to you. Creating and supporting systems for 9-1-1 is a very fulfilling mission, and something that everyone takes pride in at Intrado.

    Growth and workload opportunities abound, so, If you are intelligent and hard working, no one is going to stop you from trying something new or becoming a better employee, with opportunities to try out different positions as well.

    There are still a significant number of employees with 10 - 20 or more years at the company. This number shows that those employees found something good and have stayed with it.

    There are and have been a significant number of very intelligent engineers, technical officers and employees, who have been a pleasure to work with. Intrado is still a small company and politics and relationships play a significant role. Sometimes employees with people skills get into positions of management, which can get under the skin of employees who are more technically savvy. If you are highly gifted technically, spend extra time to develop and maintain relationships (don't burn bridges), which will undoubtedly be needed in your future.

    The products are interesting and varied. There are several locations and high-end data centers and labs.

    Vacation is very good. after 5 years you get 5 weeks. Engineering has a friendly, enjoyable dynamic. Most groups in Operations are well staffed and managed. Only a couple rogue managers exist in the Longmont facility. The DIU is a great entry place into the company as a data analyst with growth opportunities for those with drive.

    For a company of its size and age, Intrado has great products, great well-intentioned people, open and light facility, cool hardware and technology to work on and plenty of growth opportunity. All of the below (cons) are in light of this previous statement. I still affirm 5/5 stars.

    Most of the management style is similar within the company with the occasional exception of a more demanding or a less knowledgeable manager, director or VP. 80-90% are well intentioned and have the skills to do a great job.

    ConsNothing here is new to any small to mid sized company. I would say that the flexibility and opportunity at Intrado far outweigh the red-tape and glass ceiling of working for a huge corporation like HP or IBM.

    The business planning is somewhat "let's try something and see what sticks." On the good side - they're willing to try something, on the bad side, some projects pull resources from more critical endeavors. So about 2 - 10% of projects are shelved due to lack of planning.

    Infrastructure is usually an afterthought and systems and network architecture should go through a complete overhaul to save time, space and money, as well as the headaches in supporting it.

    The biggest issue at the Intrado is a lack of unified strategy, product lines, processes, architecture and leadership. This is hardly a new phenomenon for companies of the 700 - 2K in size. However if you hate process, red-tape etc, you'll find Intrado refreshing.

    Operations is considered a "cost center" and a couple of departments have been over looked for the last 3 - 5 years. Engineering lacks a lot of the previously mentioned organization, as well as real the authority that would make it a perfect environment. The customer facing business units are affected by the lack of process, so getting products to market can experience unexpected delays.

    Advice to Senior ManagementMake sure you watch out for the needs of the employees. You have some great staff, take good care of them.

    Ask for my feedback and I will submit it internally to the company, but it can't be anonymous as I have seen results to anonymous employee surveys completely misunderstood and used for the opposite purposes than originally intended.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Frustrating

    Contract Recruiter (Former Employee)
    Longmont, CO

    ProsThe company is in a solid industry, so there is stability and good potential for growth.

    ConsManagement, especially in the HR arena, is too removed from the day-to-day operational realities. It is not a collaborative environment and, as such, funcitons very much like the "old world" top down, edicts given, workers exhausted paradigm.

    Advice to Senior ManagementWork harder to bring your HR practices in line with current, more progressive best practices.

    No, I would not recommend this company to a friend

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    Glass ceiling for "lower level" employees

    Data Analyst (Current Employee)

    ProsGet to work with wide variety of agencies nationwide

    Cons-Little promotion from within
    -Many managers/directors with little to no technical knowledge. This turns them into glorified conference call coordinators/note takers
    -Huge emphasis on winning contracts - but once the customer has paid, very little attention goes to customer satisfaction
    -not given adequate tools for the job

    Advice to Senior ManagementPromote from within, that way your managers and directors are able to understand issues and can handle calls with customers on their own, without having to recruit hordes of technical staff to back them up.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Intrado reviews and ratings — including employee satisfaction and approval rating for Intrado CEO George K. Heinrichs. All 52 reviews posted anonymously by Intrado employees.