Intrado

www.intrado.com
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Intrado Reviews

Updated February 18, 2015
Updated February 18, 2015
68 Reviews
2.1
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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George K. Heinrichs
35 Ratings

Review Highlights

Pros
  • The idea of the work I did there was good and I do feel it was "work worth doing" (in 7 reviews)

  • Some really good people who want to do good for public safety and 9-1-1 (in 4 reviews)


Cons
  • The upper management are far more concerned with meeting their quarterly revenue commitment to the West Corp (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Temp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intrado

    Pros

    Pretty nice people. Was a temp for a little over a year. Would love to have been a perm - they have pretty good benefits. Pretty good cafe! :)

    Cons

    Wish I could have been made perm. Kind of a high turn over in certain departments. Didn't seem like there was much promotion for the employees.

    Advice to ManagementAdvice

    Figure out why the certain departments have the high turnover and work on keeping the good employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Architect in Longmont, CO
    Former Employee - Architect in Longmont, CO

    I worked at Intrado

    Pros

    Good work atmosphere. Enjoyed the people.

    Cons

    Fluctuations of work since it highly related to Government contracts.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Don`t even consider it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior NOC Tech in Longmont, CO
    Former Employee - Senior NOC Tech in Longmont, CO

    I worked at Intrado full-time (more than 5 years)

    Pros

    Overtime is plentiful. People socially are wonderful. They will teach you the job if you qualify for the minimum skills.

    Cons

    No management support. Supervisors and above don`t know or understand technical functions. They preach iValues to the employees, but they don`t practice them theirselves to the employees. They consistently look for ways to push the blame down the technical pole and end up firing people that were just taught about it and don`t fully understand the function or operation of program and equipment. Very, very political environment, very compartmentalized, everything is driven by marketing including timeframes for new products. General thinking there is that "It`s just 911, nothing important." They do the alpha and beta testing in live locations.

    Advice to ManagementAdvice

    Start with actually listening to the workers. Pull back the responilibity for a product to be tested fully before releasing. Train,train and then let the people absorb the info

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Technical Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Associate in Longmont, CO
    Current Employee - Senior Technical Associate in Longmont, CO

    I have been working at Intrado

    Pros

    Opportunity to learn a lot quickly because of high turnover
    Great café
    Work is for a good cause.
    To find talent, they pay for relocation and you only have to stay for a year.

    Cons

    No promotional opportunity in Tech Ops. Once you are there you are stuck or have to move to another department outside of tech ops.
    No raises over 2%
    No Bonus, No Stock options, no overtime so make sure that salary pays for 75 hr work weeks.
    No real documentation because of the brain drain.

    Advice to ManagementAdvice

    I believe in lead by example and integrity is important. If a senior person parks in a 20 minute zone all day because they think they are important, that is a huge statement to me. There are about an equal number of managers and above as there are employees. That is an issue because there are so many layers that the upper management really has no clue as to what is happening.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Decent Benefits, No Upward Career Mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Analyst in Longmont, CO
    Former Employee - Data Analyst in Longmont, CO

    I worked at Intrado full-time (more than 3 years)

    Pros

    -Great time off benefits
    -Decent work-hours and mandatory breaks/lunch
    -Some great people to work with, depending on team assigned
    -Quite a few training opportunities, professional and personal

    Cons

    -Horrible management decisions; promotions are purely political or personal; lots of preference given to those who have the ability and will to brown-nose superiors.
    -Analysts, all ranges from Associate through Senior are severely underpaid, and these are the positions making the most data-sensitive, customer-affecting updates to the systems.
    -Not much room for daily responsibility flexibility; do it your supervisor's way or get a PIN (official write-up)
    -Had a horrible supervisor relationship, and when reported to HR, never got to speak to an HR rep until after they spoke to my supervisor and had already made a decision. This is an incredibly skewed process that shows utmost preference for the upper echelons, even if those titles were underserved.

    Advice to ManagementAdvice

    -Stop hiring from outside, or those with similar work histories as you; this company is bleeding excellent talent that chose to stick around for a few extra years with promises of promotions, only to be passed up when upper management gives the job to someone with less Intrado-specific experience. Let's be honest, all hires must be trained to Intrado standards and policies, regardless of previous work experience. PROMOTE FROM WITHIN!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Acute shortage of accountability and governance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Project Manager in Longmont, CO
    Current Employee - Senior Technical Project Manager in Longmont, CO

    I have been working at Intrado full-time (more than a year)

    Pros

    Very few - cafeteria and a reasonable gym. Some flexibility in work hours is also a plus.

    Cons

    Very weak corporate governance with little strategic direction especially from product management. There is no 5 year plan. Internally the company claims to have ISO 9000 processes in place but everyone knows it is a joke.

    Advice to ManagementAdvice

    Collaborate like a normal company does. The in fighting is unbearable and is a huge waste of money and talent. The passing the buck culture means no one is accountable and customers lose out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Run Away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wireless Department in Longmont, CO
    Former Employee - Wireless Department in Longmont, CO

    I worked at Intrado

    Pros

    Good cafeteria, Starbucks, enjoyed working with peers.

    Cons

    This place over works and under pays their people. And the management (especially director level and above) is a JOKE! Hard work doesn't get you promoted at this company, brown nosing your boss does.

    Advice to ManagementAdvice

    Management positions shouldn't be filled with "friends" of the upper management but by the hardworking people who try to advance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Noc tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Technician in Longmont, CO
    Current Employee - NOC Technician in Longmont, CO

    I have been working at Intrado

    Pros

    Free drinks. Nice cafeteria and starbucks.

    Cons

    Bad management. No room for growth.

    Advice to ManagementAdvice

    Stop micro management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 6 people found this helpful  

    Would not Recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Longmont, CO
    Former Employee - Anonymous Employee in Longmont, CO

    I worked at Intrado full-time (more than a year)

    Pros

    The people that work at Intrado for the most part are great.

    Cons

    Management is horrible. The do not support their employees. system for peers to recognize one another is flawed a peer will recognize another peer for work well done and the manager will not approve or will decrease the recognition. Management does not stand up for employees until you are their "favorite" If you want to get recognized and praised for doing the minimum then Intrado is the company for you. If you are the type of employee that goes out of your way to do more than you are required Intrado is not the company for you.

    Advice to ManagementAdvice

    Support your employees. promote from within. A lot of the employees you have are over qualified and took the position they are in to get their foot in the door recognize this and you will have a better company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Great cause, too many Directors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Longmont, CO
    Current Employee - Manager in Longmont, CO

    I have been working at Intrado full-time (more than 10 years)

    Pros

    Ensuring public safety. Good people to work with.

    Cons

    Very little training or career development. 'Old Boys Club' whereas the same people are given raises and rewards

    Advice to ManagementAdvice

    There is no need to be so top heavy. Transperency is needed for Managers, Directors, and Senior business leaders.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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