Intrax Reviews

Updated September 14, 2014
Updated September 14, 2014
37 Reviews
2.7
37 Reviews
Rating Trends

Recommend to a friend
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Takeshi Yokota
9 Ratings

Employee Reviews

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  1.  

    Great people, disorganized corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intrax full-time for more than 5 years

    Pros

    Almost everyone at the company has lived, worked, studied, or travelled abroad, so colleagues are pretty interesting. Some divisions, like Work Travel, allow employees to travel to really interesting destinations for hiring fairs. If you are motivated and driven you can pick up extra projects and move up within the company; if you aren't, you can safely coast and have a light work schedule.

    Cons

    Pay isn't great; turnover is high; upper management changes priorities frequently; layoffs happen every year; industry isn't growing; too many meetings without resolutions or ownership

    Advice to ManagementAdvice

    Invest more in training so that employees can continue to grow; reduce the number of meetings so that managers are more available to their employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great experience at Intrax

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intrax part-time

    Pros

    Positive work environment for sure

    Cons

    No classes on Fridays means less work hours per week.

  3. 1 person found this helpful  

    Entry-level position, then move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Advisor  in  San Francisco, CA
    Current Employee - Program Advisor in San Francisco, CA

    I have been working at Intrax full-time for more than a year

    Pros

    - Large corporate culture. Happy hours, team lunches, holiday parties, etc.
    - A great entry-level position (my first 'real job' out of college) that exposed me to working in an office environment
    - Diversity. Because this company works with international partners and has other international offices, there are many international employees. Have fun hearing a variety of accents around the office, and be prepared for the craziness of sporting events like the world cup
    - Opportunity to travel. My position requires visits universities to improve outreach efforts, as well as to develop relationships with faculty. There is also an opportunity to go on site to Belize, Ghana or Peru after working for minimum one year
    - Compensation reasonable

    Cons

    - Large corporate culture. Senior management makes all the decisions without taking into consideration other employees. Driven by numbers rather than overall client satisfaction
    - Low-moderate employee moral (depends on department)
    - Minimal training. I was trained by my fellow PAs. A year down the road we were told that we were doing things incorrectly and needed to be re-trained
    - Lack a communication between management and employees. Lack of communication between departments (inefficient). Website has incorrect information and re-routes clients to wrong departments. Confusing, time-consuming, inefficient.
    - May be required to stay late during high season. Boring in low season

    Advice to ManagementAdvice

    - Work on developing your individual employees and there won't be such a high turnover in entry-level positions (employees choose to leave).
    - Quality control. Do it.
    - Have a heart

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good company to work for..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructor  in  San Francisco, CA
    Former Employee - Instructor in San Francisco, CA

    I worked at Intrax full-time for more than a year

    Pros

    Friendly co-workers and management, easy-going atmosphere and some freedom within the curriculum.

    Cons

    Can be difficult to make rent with the pay, sometimes your hours might get cut based on enrollment numbers.

    Advice to ManagementAdvice

    Profit-sharing a bit more with employees may be a good idea, because they probably know that the students are paying high prices for school and especially for their housing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great People, But Don't Stay Too Long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Intrax full-time

    Pros

    Intrax has lots of great people working at the schools (SF, SD, Chicago) and at HQ in San Francisco. (FYI: The schools are known as "Centers".) Most employees have lived abroad or are from overseas, so you get to meet people from all over the world and most of these people are cool and easy to work with. Intrax is committed to education and cultural exchange - and these are things you can feel good about promoting and working on.

    Cons

    Advancement is possible, but it is not about skills; it is about how well you fit in with the corporate culture. That culture is one that values humility, flexibility, and an ability to get things done with limited resources. Intrax's culture does not value creativity, passion, or asking difficult questions. The pay tends to be low for admin positions, but is fairly competitive for teachers. Turnover is high. In the past couple years there have been lots of layoffs, but I suspect that phase is over and the company will stay at the current size for the foreseeable future.

    Advice to ManagementAdvice

    Read what everyone else wrote in their reviews.

    Neutral Outlook
    No opinion of CEO
  7.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA

    I have been working at Intrax full-time for more than 3 years

    Pros

    Dynamic and exciting work environment

    Cons

    long hours and difficulty balancing work to life ratio

    Advice to ManagementAdvice

    give your managers training on people skills

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Mission and colleagues are great, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  San Francisco, CA
    Former Employee - Director in San Francisco, CA

    I worked at Intrax full-time for more than 5 years

    Pros

    Most of the people who work at Intrax are bright, hard-working, and competent. Just about everyone speaks multiple languages, has lived abroad, and believe in the mission of bringing people and cultures together. In some divisions there is an opportunity to travel abroad. Intrax people are generally great people to work with. Properly led then left to their own devices, they would provide all the ideas needed to right the ship.

    Cons

    A lack of transparency (in budgets, decision-making, and even frequent re-orgs that make year-on-year comparisons difficult) leads to a lack of trust. Employees often feel that they are pitted against one another. Low pay can be mitigated with positive reinforcement, but that doesn't happen much outside of Ayusa. A few people in leadership playing their own private Game of Thrones create a negative environment for many.

    Advice to ManagementAdvice

    You've got great people and good programs, but clear direction and transparency are holding you back.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Lack of transparency, investment in IT and its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Partner Services Coordinator  in  San Francisco, CA
    Current Employee - Partner Services Coordinator in San Francisco, CA

    I have been working at Intrax full-time for more than 3 years

    Pros

    Young people who are well travelled and progressive

    Cons

    Severely underpaid, no raises, must invest in self in order to become more employable elsewhere

    Advice to ManagementAdvice

    Invest in IT, get rid of bad employees and pay good ones a LOT more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Some great people, led by a few astonishingly dysfunctional people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Intrax full-time for more than 3 years

    Pros

    Rank and file workers here are for the most part kind and friendly. They care about the missions of each of the Intrax businesses and want their customers to have a positive experience. Resources for professional development are generous and there are usually opportunities for ambitious people to grow or advance.

    Cons

    Your experience at Intrax may vary greatly depending on which business unit you work in. Ayusa, Centers and AuPairCare are led by smart, thoughtful human beings and this results in a warm community of colleagues. Global Internships or Work Travel? BE CAREFUL. Employee turnover at the former is ridiculously high, due to the negative style of its top leaders. Some businesses have a reasonably well thought out business plan while others have no clue. Affecting all business units, the CEO and CIO have an inconsistent vision which results in major changes every 6 months whether they are needed or not. Many talented, good people are negatively impacted. The average employee at Intrax only knows what is going on in their immediate area. No attempt is made to communicate the vision of the company or where it is seeing success - and there are many legitimate stories which could easily be shared. The result is a lot of gossip, much of it uninformed and worse than the reality.

    Advice to ManagementAdvice

    Put more effort into communicating to the average employee what is going on - something beyond a vague email written in corporate-speak. Don't assume that a few people at the top of the organizational chart have a good understanding of the reality on the ground. Many of them don't, and big decisions are made based on their (wrong, self-serving) advice. Ask the people who have actual contact with your customers what their perspective is, and let them know that you really want their honest opinions.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    No room for growth or stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intrax full-time

    Pros

    The young people who join are smart and motivated to contribute to the field of cultural exchange

    Cons

    Unfortunately management demotivates staff to a point where people do not want to stay in the field. Additionally the turnover rate is so high that no one dares to stay long.

    Advice to ManagementAdvice

    Hire managers who care about the industry and want to help employees thrive

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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