Intrax Reviews

Updated August 25, 2015
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2.6
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Takeshi Yokota
17 Ratings

Pros
  • Positive work environment for sure (in 4 reviews)

  • Lots of young people, fairly flexible working hours, some opportunity to move around (thought not necessarily up) (in 4 reviews)

Cons
  • There is a lack of communication between management and employees (in 3 reviews)

  • However, at the same time upper management does not like to have employees move around positions (in 4 reviews)

More Pros and Cons

57 Employee Reviews

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  1. Good people, bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Smart, cultured people, free tea, food

    Cons

    Management not very good so far


  2. Program Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people who are passionate about international education

    Cons

    Awkward mergers, leadership not keeping with the times


  3. Helpful (2)

    Great Mission, Low Pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Intrax full-time (More than 3 years)

    Pros

    Great people, good mission- holidays are fun and everyone is young and energetic.

    Cons

    Low pay, low appreciation, unorganized IT department.

    Advice to Management

    Invest in your employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Horribly Mismanaged

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intrax full-time

    Pros

    -Quarterly happy hour -Multicultural team -Only expected to work 9-5

    Cons

    -Management is misguided and delusional about goals -They fire people every quarter. They fired a group of people the week before Christmas last year. If you are on an international visa (H1B), do not feel secure as they have laid off people with work visas and kicked them out of the country. -Changing priorities and no transparency -Led by fear -Poor vacation for an "exchange company". You start with 10 and gain 1 day each year. Also, there are forced vacation days around Christmas so in reality you get even less. -Managers that don't care about you at all and only watch their own backs. Senior leaders that are antiquated and full of lies. -No upper management potential -Do what you are told or be fired or pushed enough that you quit

    Advice to Management

    It's too late to save. -Invest in your employees -Be transparent -Offer better perks -Clean house on the SLT -Trust the younger generation. All of the programs focus around millennials, market to them! -Listen to your employees


  6. Helpful (5)

    Think Twice Before Joining

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Intrax full-time (Less than a year)

    Pros

    Bonding with employees and the few "social events."

    Cons

    San Francisco is home to a plethora of great and mission-based companies. Unfortunately, this is not one of them. The environment here is fear-driven. Fear produces nothing efficient, productive, or creative. The turnover rate is unsurprisingly high within this environment. I saw 3-4 people leave in my first 3 months. You will be successful here if you behave the way they expect you to. Don't expect for new ideas to be remotely tested. Intrax expects their employees to return much more than what they invest in their employees. High expectations and lack of "training." They see employees as dispensable; there is no incentive to stay. On the business side, Intrax could care less about their customers. Customers are just a number; Intrax offers fictitious promising programs. Business model changes as soon as they see a target with a higher amount over the target's head. I can vouch the review below - Intrax has become a Visa mill due to that main reason. The management is top-down like the trickle-down economics theory - it just doesn't work. Whatever the top leader says is what happens. Even the higher level management has no control over what goes on. Pretty sad in my opinion - I know there are managers who could do much better without this heavy weight. No matter how much talent this company brings through the door, top management tends to discourage the slightest of change. Despite how great your boss may be, there is always the top leader of the company who refuses to keep up with modern times and new ideas.

    Advice to Management

    Stop letting the CEO blindly run the company. Step up and have the courage to say something. Until this top leader is removed and managers are properly trained to motivate/manage, I do not see a bright future for this company.


  7. Helpful (8)

    Underpaid, over-worked and under appreciated.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Intrax full-time (More than 3 years)

    Pros

    Halloween party. Holiday "luncheon." Beyond that, it's difficult to think of many other positive aspects worth mentioning here. On paper, the mission of this company is great. In reality, it is basically a visa processing center.

    Cons

    The pay at Intrax is embarrassingly low considering how much money is in this industry and how overworked its employees are. A common topic of discussion in the lunch room is about how under appreciated and overworked people feel. Another common topic revolves around the horribly unrealistic expectations that the CEO tends to have of employees, and how unthankful and unfriendly he is. It is really funny that the photos of him on the Intrax website show him smiling. That is the *ONLY* time you will ever see him smiling. He is notorious for being extremely harsh on employees, unapproachable and unfriendly. Advice to new or potential employees: realize that hard work will probably not get you anywhere with this company. Employees are replaceable, and time and efforts are not recognized. Employees are worker bees. Use this as a stepping stone to something bigger and better. Don't work too hard, and always leave at 5 PM.

    Advice to Management

    Stop letting the CEO walk all over you. And stop passing along all of that pressure that you feel onto the people beneath you.


  8. Helpful (4)

    "Cultural Exchange" organization in name only, "Visa Mill" more appropriate title

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intrax full-time (Less than a year)

    Pros

    The pros of working at Intrax are few and far between. They did put on a few nice social events for staff.

    Cons

    While Intrax touts itself as a "Cultural Exchange" organization, sponsoring J-1 exchange students on work/travel visas for a cultural immersion experience in the U.S., they are in reality nothing more than a visa processing center that could care less about the experience that their participants have while on program. I have worked at several reputable student exchange organizations, who actually go to great lengths to support their program participants through orientations and check-ins, but Intrax does none of that. Once a student pays their visa fee, that's it, if they so much as call to inform the company that they are having any difficulties they will be reminded that their visa is tied to their continued employment at whatever company Intrax placed them at (Seaworld, various tourist traps in Myrtle Beach and other resort areas, etc.) and that if they leave that employer they will have their visa terminated and be sent home immediately. I personally had to tell students that were being exploited and forced to work unpaid overtime that they couldn't attempt to change employers or they would be deported. Beyond the disrespect of the exchange students, management has no concern for employees professional development. Though I was hired to do partner relations, I was put on customer service answering phones 8 hours a day because so many other staffers had left and they didn't have enough support, so I left after 6 months (like 80% of their employees do).

    Advice to Management

    Treat student exchange participants like actual human beings and not indentured servants. Also, have employees work in the roles they are hired to and give them opportunities for professional development.


  9. Helpful (3)

    Great working with people who are all passionate about cultural exchange and education.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people at Intrax are all amazing, hardworking, and passionate about candidate success.

    Cons

    Company tends to be reactive instead of proactive when it comes to technology implementation and problem solving. Also not a ton of opportunity to move up within the company.


  10. Helpful (2)

    Working at Intrax

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Placement Coordinator in San Francisco, CA
    Current Employee - Placement Coordinator in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work culture, great people, great mission

    Cons

    Salaries are low, management loses talented people

    Advice to Management

    Value employees


  11. Helpful (3)

    Being an Employee at Intrax

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Matching Expert
    Current Employee - Matching Expert
    Negative Outlook
    No opinion of CEO

    Pros

    I love Intrax's mission of bringing people together around the world. I met some amazing people and enjoyed my time there. People are well traveled and have international backgrounds.

    Cons

    It's a great company to start your career but there is not much growth opportunities. The salaries are low.

    Advice to Management

    Care about your employees, if not you will keep losing some great talent



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