Intrax

  www.intraxinc.com
  www.intraxinc.com

Intrax Reviews

Updated December 22, 2014
Updated December 22, 2014
43 Reviews
2.7
43 Reviews
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Recommend to a friend
Approve of CEO
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Takeshi Yokota
14 Ratings

Employee Reviews

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  1.  

    Fun international atmosphere but lots of politics involved within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AuPairCare in San Francisco, CA
    Former Employee - AuPairCare in San Francisco, CA

    I worked at Intrax full-time (more than an year)

    Pros

    Intrax is a very large company that offers many different types of international education and exchange programs. There is a young, fun international vibe throughout the company.

    Cons

    Employees are not compensated for the work that they do. There is a lack of communication between management and employees. Upon receiving my position at Intrax I was told that there was lots of room for growth. However, at the same time upper management does not like to have employees move around positions. Therefore, promotions are far and few between, which causes employees to lose interest in the company as they cannot see a future there.

    Advice to ManagementAdvice

    Appreciate and recognize your employees more often for the work that they do.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Absolutely no: communication/feedback/reward or acknowledgement for hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at Intrax full-time (more than 3 years)

    Pros

    There are a lot of great people here-- hardworking, funny, kind, and fun to be around. There are two employee 'thank you' events every year: a Halloween party and a Holiday luncheon in December.

    Cons

    Intrax is blindly directed by an aloof CEO, one that makes it clear (whether he knows it or not) that money matters and people do not. Employees feel expendable and their hard work is very rarely acknowledged. Communication is practically nonexistent. Job roles are constantly changing without prior communication or input from the employees affected. Instruction and guidance are not provided when the changes take place. The staff are expected to figure things out on their own. This leads to a lot of confusion, frustration and extra work.
    Over the years, most of the staff I've worked with have resigned on their own accord while a large majority of the upper management have remained with the company. My own personal experience with upper management has not been a positive one. I feel that most will advocate for themselves more than anyone else, are unresponsive and inaccessible.

    Advice to ManagementAdvice

    The only way to keep talent is to recognize hard work; let your staff know that you appreciate them. Just a simple, "thank you for your hard work" every once in a while would be a good way to start. The Halloween party and Holiday luncheon are great. However, that leaves 11 more months out of the year in which the employees receive zero feedback or acknowledgement for their hard work.

    Listen to your staff. Let them know that their opinions are welcome and valued.

    Most of all, respond to their questions, even if the answer is "I don't know" !

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good luck...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intrax

    Pros

    International company with a globally diverse workforce
    Good office location near FIDI/China town

    Cons

    An alarming rate of employee turnover which is 99% attributed to the poor management employees are subjected to. Management has a "you do as I say and don't you dare question my authority" approach which leads to a lot of friction not just with their staff but also with other departments
    Employees are treated as hourly employees. You'll be sent emails if you're deemed to be taking too long of a lunch, or break ect.
    You have no control or say with your manager about the projects you are assigned
    Terrible communication from managers and upper management about project deadlines and expectations
    "everything is always a top priority"
    company goes through reorg every few years

    Advice to ManagementAdvice

    If you want to reduce turnover and retain your employees for more than a year
    -Fire your current management team. Your departments are very disconnected, and it it's all caused by the poor managers you have chosen to lead them.
    -Invest in training of your employees
    -If you're so concerned with how long of a break your employees take, stock the offer kitchen so lunch is available to them in the office.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Former loyal employee

    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Intrax full-time (more than 8 years)

    Pros

    Good culture and meet lots of friends

    Cons

    Management is not seeing the effort you put in

    Advice to ManagementAdvice

    Care more about your employee

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Good place for your first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intrax full-time (more than an year)

    Pros

    Great place to start and learn. Intrax has a pretty casual work environment. It will get monotonous pretty quickly depending on which department you are in but if you are interested in getting started in international cultural exchange it's a great place to be.

    Cons

    Most people kept to themselves but at times I felt there was a lot of gossip going around the office. I just liked to go in and get my work done.

    Advice to ManagementAdvice

    Please be more transparent about upcoming changes. Executive management seems to change frequently and the direction of the company is unclear.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great people, disorganized corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intrax full-time (more than 5 years)

    Pros

    Almost everyone at the company has lived, worked, studied, or travelled abroad, so colleagues are pretty interesting. Some divisions, like Work Travel, allow employees to travel to really interesting destinations for hiring fairs. If you are motivated and driven you can pick up extra projects and move up within the company; if you aren't, you can safely coast and have a light work schedule.

    Cons

    Pay isn't great; turnover is high; upper management changes priorities frequently; layoffs happen every year; industry isn't growing; too many meetings without resolutions or ownership

    Advice to ManagementAdvice

    Invest more in training so that employees can continue to grow; reduce the number of meetings so that managers are more available to their employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Great experience at Intrax

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intrax part-time

    Pros

    Positive work environment for sure

    Cons

    No classes on Fridays means less work hours per week.

  9. 1 person found this helpful  

    Entry-level position, then move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Advisor in San Francisco, CA
    Current Employee - Program Advisor in San Francisco, CA

    I have been working at Intrax full-time (more than an year)

    Pros

    - Large corporate culture. Happy hours, team lunches, holiday parties, etc.
    - A great entry-level position (my first 'real job' out of college) that exposed me to working in an office environment
    - Diversity. Because this company works with international partners and has other international offices, there are many international employees. Have fun hearing a variety of accents around the office, and be prepared for the craziness of sporting events like the world cup
    - Opportunity to travel. My position requires visits universities to improve outreach efforts, as well as to develop relationships with faculty. There is also an opportunity to go on site to Belize, Ghana or Peru after working for minimum one year
    - Compensation reasonable

    Cons

    - Large corporate culture. Senior management makes all the decisions without taking into consideration other employees. Driven by numbers rather than overall client satisfaction
    - Low-moderate employee moral (depends on department)
    - Minimal training. I was trained by my fellow PAs. A year down the road we were told that we were doing things incorrectly and needed to be re-trained
    - Lack a communication between management and employees. Lack of communication between departments (inefficient). Website has incorrect information and re-routes clients to wrong departments. Confusing, time-consuming, inefficient.
    - May be required to stay late during high season. Boring in low season

    Advice to ManagementAdvice

    - Work on developing your individual employees and there won't be such a high turnover in entry-level positions (employees choose to leave).
    - Quality control. Do it.
    - Have a heart

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good company to work for..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructor in San Francisco, CA
    Former Employee - Instructor in San Francisco, CA

    I worked at Intrax full-time (more than an year)

    Pros

    Friendly co-workers and management, easy-going atmosphere and some freedom within the curriculum.

    Cons

    Can be difficult to make rent with the pay, sometimes your hours might get cut based on enrollment numbers.

    Advice to ManagementAdvice

    Profit-sharing a bit more with employees may be a good idea, because they probably know that the students are paying high prices for school and especially for their housing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA

    I have been working at Intrax full-time (more than 3 years)

    Pros

    Dynamic and exciting work environment

    Cons

    long hours and difficulty balancing work to life ratio

    Advice to ManagementAdvice

    give your managers training on people skills

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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