Intuit Reviews

Pros

- Good work life balance
- Experimentation Culture
- Moderate Risk Taking

Cons

- Too many employees have been there for too long...stalling innovation
- Mgmt is thin on those who understand technology
- Limited view of the global market - still only see the us market for growth, doesn't make sense...

Advice to Senior Management

Get real about the type of leadership you need for the next phase of growth

Pros

Work infrastructure and employee benefits

Cons

Need to be serious with the market. Success is not available overnight.

Advice to Senior Management

Need for a strong product base as well as strategy

Pros

Pay was okay. They provided lunch often.

Cons

Middle management is rude and go out of their way to belittle staff same. Employees not determined upon the best stats, rather who lathers the supervisors with the most praise. Co-workers disconnect customers. Middle management is aware of agents dismissing customers yet, these people are rewarded because they make their supervisors look good. They monitor everything you including this web site to make themselves look great. Notice for every negative comment there is at least 2 or 3 that state how wonderful the company is. When in actuality many customers are dissatisfied because it takes 2 - 3 calls to get there issues resolved. It’s all about politics not the how well the job is performed!

Pros

Good Pay,
Good Benefits
Decent Bonus

Cons

There is NO work/life balance (It's amazing that they defy their own mantra).
Incompetent QA Managers
Lack of direction from managment
Chaos in product process
Extremely two-faced environment
Over-confident, but mediocre developers

Advice to Senior Management

Review Management performance. Fire those using PIP as a tool to release intelligent employees due to personality clicks.

Pros

Fun place to work, great employees who really know how to do their job. Competent management who treats people with respect and care. A GREAT company to work for.

Cons

Can get overlooked and get caught in the "big company" mentality.

Advice to Senior Management

Don't overlook the importance of the front line employees.

Pros

Work Culture.Laid back attitude. Flexible workplace

Cons

Not much communication higher up.

Pros

Salary and commission absolutely the best when compared to other similiar telesales centers
Incredible benefits package
Leaders remove barriers and make work easy
Customer's opinions count...feedback is acted on
Empowerment within understandable guidelines and guardrails
Communication...using employee councils to vet ideas and discuss decisions
The people

Cons

Pockets of coportate politics sometimes make it difficult to work across groups quickly
Not all customer facing groups value customer feedback and experience the same....the technical support leaders have a lot to learn and processes to handle customer complaints need to be revamped immediately.

Pros

The pay at Intuit is very competitive and the benefits are the best. The company often provides meals when you are asked to work long hours (which is frequent). They have very good education programs and you will learn a great deal working at Intuit. It is an ideal job for someone just entering the job market. Most of the people working there are fantastic and fun to be around. You'll probably create friendships for your life.

Cons

The management at Intuit expects impossible deadlines, and usually will not resource a project to its needs. They expect everyone to work extra hours and 15-hour days are not uncommon. Many projects are started, and then canceled. This is called "swing-and-miss" and is part of the culture, so get used to it. There is a unique language specific to the company that everyone must learn.

Advice to Senior Management

Do a better job of rewarding employees even when a project is canceled. Work harder at keeping jobs in the US because this is where the revenue is for the company. Taking revenue from US and moving jobs offshore is not a good match. Your global strategy should be to build global products rather than hire cheaper labor.

Pros

Great at working with employees to maintain work-life balance.
Great Benefits.
Great people.

Cons

Salary - Left the company and discovered that I could make upwards of 20% more with a different company.
Leadership is poor, especially at the Senior Manager and Director level.
Management is not transparent with information to employees, although they profess to be.
Management says one thing, and does the opposite.

Advice to Senior Management

Practice what you preach....really.

Pros

Innovative culture, internal mobility, adoption of newer technology

Cons

Some teams are underrated who are not directly involve in products like the support team for whom the client are internal customers