Intuit

  www.intuit.com
  www.intuit.com

Intuit Reviews in Reno, NV

Updated November 21, 2014
Updated November 21, 2014
1,649 Reviews
3.8
1,649 Reviews
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Intuit President & CEO Brad Smith
Brad Smith
779 Ratings

Review Highlights

Pros
  • Work life balance is excellent and there are a lot of opportunities to move within the company (in 327 reviews)

  • Great benefits and opportunities for lateral moves within the company (in 154 reviews)


Cons
  • Steep learning curve makes work-life balance hard to find when you're new (in 51 reviews)

  • Middle management does not have a clue on overall long-term direction of support departments (in 45 reviews)

More Highlights

27 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Intuit Payroll Sales, Reno, NV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Specialist in Reno, NV
    Current Employee - Payroll Specialist in Reno, NV

    I have been working at Intuit full-time (more than 10 years)

    Pros

    Decent benefits for this region.

    Cons

    Middle management is the biggest weakness. A majority of the Sales Managers have no real world sales experience. The 'ol' boy' network is big time at play at the Reno. NV site. Sales Management acts high school at best when it comes to evaluations and promotions.

    Advice to ManagementAdvice

    Recently Intuit released a portion of the staff and had them rebid for their jobs. Great concept, however you brought the wrong leaders back! The very same sales manager that are in the network and are only looking to self promote. Clean house one more time and weed out the self promoting dead weight that has been in place for the past 10 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Politics Politics Politics!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV

    I worked at Intuit

    Pros

    Pay was okay. They provided lunch often.

    Cons

    Middle management is rude and go out of their way to belittle staff same. Employees not determined upon the best stats, rather who lathers the supervisors with the most praise. Co-workers disconnect customers. Middle management is aware of agents dismissing customers yet, these people are rewarded because they make their supervisors look good. They monitor everything you including this web site to make themselves look great. Notice for every negative comment there is at least 2 or 3 that state how wonderful the company is. When in actuality many customers are dissatisfied because it takes 2 - 3 calls to get there issues resolved. It’s all about politics not the how well the job is performed!

    Doesn't Recommend
    Disapproves of CEO
  3. 1 person found this helpful  

    Excellent benefits - until they don't need you anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst in Reno, NV
    Former Employee - Programmer Analyst in Reno, NV

    I worked at Intuit full-time (more than 5 years)

    Pros

    They pay well and the overall compensation package is attractive.

    Cons

    I worked for Intuit for 5 years. They are good to their employees as long as they need them. But they are brutal when it comes to eliminating positions. If they decide you're not needed anymore, they will make up any excuse to get rid of you. I saw employees with 20 or 25 years of service being treated like dirt at the end. At a satellite office in Fallon, Nevada, employees had no idea the office was closing until they showed up for work on a Monday and the doors were locked. For a company that does so many things right, there are some areas where they are just awful.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Reno, NV
    Current Employee - Sales Manager in Reno, NV

    I have been working at Intuit full-time (more than 3 years)

    Pros

    Solid products and with good a user interface

    Cons

    Senior management a few years ago was very out of touch with the employees and constantly changing.

    Advice to ManagementAdvice

    Don't make changes just to make changes

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Customer Service Representative (IFSP- Reno)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV

    I worked at Intuit full-time (less than an year)

    Pros

    Great company to work for; good values, great opportunity for growth, pays really well, offers performance-based incentives, fun people to work with

    Cons

    People who have been there a long time are not as experienced as you might think. Several managers didn't know as much about business operations as they should have for the types of roles they were in, or as much about leading teams as they should have. Customer service reps are taught by management and trainers to "fear" anything really technical. Not good for a tech company, even if it's at the Reno location. Lots of ambiguity at times. Not very efficient at times. The way some of the metrics are measured are a bit questionable, and can sometimes be unfair when it comes to performance bonus. Really talented, bright individuals who want the best for the company, and who are willing to innovate and make things better often are met with road blocks, and ultimately end up leaving or are let go (I saw this happen quite a few times). Kinda sad. As a result, growth and innovation is stunted, and things that should have been addressed years ago are still an issue now. Reno locations says they're trying to steer away from traditional call-center metrics, however your job in the end still depends on them-regardless of what they say.

    Advice to ManagementAdvice

    It should be a requirement that managers and management trainees learn business 101, and QUICKBOOKS! Managers need to approach technical stuff as not that big of a deal and recruit SMARTER more TECHNICAL people instead of teaching in-experienced non-technical people to be afraid of troubleshooting technical issues.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good Company, still a corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Service Payroll Customer Service Support Agent in Reno, NV
    Current Employee - Full Service Payroll Customer Service Support Agent in Reno, NV

    I have been working at Intuit as a contractor (less than an year)

    Pros

    Very good benefits. Good teamwork and camaraderie.

    Cons

    They try to make you feel they care, but you are still a number. You have to play the game.

    Advice to ManagementAdvice

    Try to be fare. You might be letting go very professional people.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Lots of good times, but a lot of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV

    I worked at Intuit

    Pros

    Good benefits, interesting work, depending on where you work some opportunity to share ideas for improvement.

    Cons

    Management changes directions often which doesn't allow new ideas to stick. Lots of politics, the minute somebody in upper management targets you (with or without reason) watch out.

    Advice to ManagementAdvice

    Ask for input from the people on the front lines- they have great ideas and know what the customers want and need.

    Recommends
    Approves of CEO
  9.  

    Managers are great communicators, not very good executors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV

    I worked at Intuit

    Pros

    Intuit has excellent benefits. They pay at or above market for similar work other places. They have a well-organized training department to ensure employees are skilled on their products. Very flexible hours for employees with special requirements.

    Cons

    I worked as a customer service rep that was going through a management transition. One of the manager was extremely high maintenance and drove away some experienced employees by being aggressive and extremely discourteous. This manager was seen as a key person in the transition, so was protected from any repercussions from his actions. The morale of my department was shattered. Upper management knew of the problems but refused to remedy them.

    Advice to ManagementAdvice

    My department manager seemed paralyzed by the dramatics occurring in his department. He tried to be open and frank about the problems but failed to move to address any of them. Eventually the problem manager left the company, and only then did the department manager take steps to try to recover the morale of the team.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Intuit hasn't joined the major league yet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV

    I have been working at Intuit

    Pros

    The benefits are good, although the cost to employees is increasing.

    Cons

    It sometimes seems like Intuit is a second rate company. I've worked for other companies, and Intuit is just not in the same league.

    Advice to ManagementAdvice

    Stay focused on the company's core principles and don't be so overly concerned with Wall Street.

    No opinion of CEO
  11. 1 person found this helpful  

    Great Benefits, very micromanaged, watch your 'branding'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cusomer Support Agent in Reno, NV
    Former Employee - Cusomer Support Agent in Reno, NV

    I worked at Intuit full-time (more than 5 years)

    Pros

    The benefits can't be beat. Great medical, ESPP, 401K and wellness program. Great co workers.

    Cons

    in the customer support role, things are very micromanaged.Everything is numbers driven. Management tries to be pro active, but not very effective. The company, as a whole, restructures every July (end of fiscal year). Results in many lay offs. Most recently 785 positions were affected. No one is irreplaceable, and you will be reminded of this.
    Be careful with your 'personal brand'. It will be used in reviews.

    Advice to ManagementAdvice

    Managers really need to learn what the worker bees do. I think it is difficult to coach people when there is not an understanding as to what is required, Many of the managers did not do the job of the people they manage. Have never understood why so much talent is let go.

    Recommends
    Neutral Outlook
    Approves of CEO

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