Intuit

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  www.intuit.com

Intuit Reviews in Reno, NV

Updated November 21, 2014
Updated November 21, 2014
1,623 Reviews
3.9
1,623 Reviews
Rating Trends

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Intuit President & CEO Brad Smith
Brad Smith
761 Ratings

Review Highlights

Pros
  • Work life balance is excellent and there are a lot of opportunities to move within the company (in 327 reviews)

  • Great benefits and opportunities for lateral moves within the company (in 154 reviews)


Cons
  • Steep learning curve makes work-life balance hard to find when you're new (in 51 reviews)

  • Middle management does not have a clue on overall long-term direction of support departments (in 45 reviews)

More Highlights

27 Employee Reviews Back to all reviews

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  1.  

    Customer Service Representative (IFSP- Reno)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV

    I worked at Intuit full-time (less than an year)

    Pros

    Great company to work for; good values, great opportunity for growth, pays really well, offers performance-based incentives, fun people to work with

    Cons

    People who have been there a long time are not as experienced as you might think. Several managers didn't know as much about business operations as they should have for the types of roles they were in, or as much about leading teams as they should have. Customer service reps are taught by management and trainers to "fear" anything really technical. Not good for a tech company, even if it's at the Reno location. Lots of ambiguity at times. Not very efficient at times. The way some of the metrics are measured are a bit questionable, and can sometimes be unfair when it comes to performance bonus. Really talented, bright individuals who want the best for the company, and who are willing to innovate and make things better often are met with road blocks, and ultimately end up leaving or are let go (I saw this happen quite a few times). Kinda sad. As a result, growth and innovation is stunted, and things that should have been addressed years ago are still an issue now. Reno locations says they're trying to steer away from traditional call-center metrics, however your job in the end still depends on them-regardless of what they say.

    Advice to ManagementAdvice

    It should be a requirement that managers and management trainees learn business 101, and QUICKBOOKS! Managers need to approach technical stuff as not that big of a deal and recruit SMARTER more TECHNICAL people instead of teaching in-experienced non-technical people to be afraid of troubleshooting technical issues.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Intuit Payroll Sales, Reno, NV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Specialist in Reno, NV
    Current Employee - Payroll Specialist in Reno, NV

    I have been working at Intuit full-time (more than 10 years)

    Pros

    Decent benefits for this region.

    Cons

    Middle management is the biggest weakness. A majority of the Sales Managers have no real world sales experience. The 'ol' boy' network is big time at play at the Reno. NV site. Sales Management acts high school at best when it comes to evaluations and promotions.

    Advice to ManagementAdvice

    Recently Intuit released a portion of the staff and had them rebid for their jobs. Great concept, however you brought the wrong leaders back! The very same sales manager that are in the network and are only looking to self promote. Clean house one more time and weed out the self promoting dead weight that has been in place for the past 10 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Great Benefits, very micromanaged, watch your 'branding'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cusomer Support Agent in Reno, NV
    Former Employee - Cusomer Support Agent in Reno, NV

    I worked at Intuit full-time (more than 5 years)

    Pros

    The benefits can't be beat. Great medical, ESPP, 401K and wellness program. Great co workers.

    Cons

    in the customer support role, things are very micromanaged.Everything is numbers driven. Management tries to be pro active, but not very effective. The company, as a whole, restructures every July (end of fiscal year). Results in many lay offs. Most recently 785 positions were affected. No one is irreplaceable, and you will be reminded of this.
    Be careful with your 'personal brand'. It will be used in reviews.

    Advice to ManagementAdvice

    Managers really need to learn what the worker bees do. I think it is difficult to coach people when there is not an understanding as to what is required, Many of the managers did not do the job of the people they manage. Have never understood why so much talent is let go.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Excellent benefits - until they don't need you anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer Analyst in Reno, NV
    Former Employee - Programmer Analyst in Reno, NV

    I worked at Intuit full-time (more than 5 years)

    Pros

    They pay well and the overall compensation package is attractive.

    Cons

    I worked for Intuit for 5 years. They are good to their employees as long as they need them. But they are brutal when it comes to eliminating positions. If they decide you're not needed anymore, they will make up any excuse to get rid of you. I saw employees with 20 or 25 years of service being treated like dirt at the end. At a satellite office in Fallon, Nevada, employees had no idea the office was closing until they showed up for work on a Monday and the doors were locked. For a company that does so many things right, there are some areas where they are just awful.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A "Wow!" company with so many positives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV

    I worked at Intuit (more than 5 years)

    Pros

    So many positives were seen during my years at Intuit. The only reason I left was due to a decision to outsource my unit, which was probably a good choice. Intuit offers so much... good leadership, good potential, good intent in their markets, good employees, good training, good challenges... where does it stop?

    Cons

    About the only con is if you get a rotten or just mediocre manager, which can happen but is rare for Intuit. Burnout from the hard work is possible... be certain to take your time off. Otherwise, continue to have fun while working hard.

    Advice to ManagementAdvice

    Keep up your good leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Reno, NV
    Current Employee - Sales Manager in Reno, NV

    I have been working at Intuit full-time (more than 3 years)

    Pros

    Solid products and with good a user interface

    Cons

    Senior management a few years ago was very out of touch with the employees and constantly changing.

    Advice to ManagementAdvice

    Don't make changes just to make changes

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Intuit is one big family with amazing values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Manager in Reno, NV
    Current Employee - Sales and Service Manager in Reno, NV

    I have been working at Intuit full-time (more than 3 years)

    Pros

    The encourage employees to go beyond their scope and try new things.

    Cons

    Communication could be improved across business units

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good Company, still a corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Service Payroll Customer Service Support Agent in Reno, NV
    Current Employee - Full Service Payroll Customer Service Support Agent in Reno, NV

    I have been working at Intuit as a contractor (less than an year)

    Pros

    Very good benefits. Good teamwork and camaraderie.

    Cons

    They try to make you feel they care, but you are still a number. You have to play the game.

    Advice to ManagementAdvice

    Try to be fare. You might be letting go very professional people.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good experience as of now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer II in Reno, NV
    Current Employee - Software Engineer II in Reno, NV

    I have been working at Intuit full-time (less than an year)

    Pros

    Good pay, awesome benefits and nice people

    Cons

    Nothing as of now. I have found the company pretty good as a new employee..

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support in Reno, NV
    Current Employee - Support in Reno, NV

    I have been working at Intuit full-time (more than 3 years)

    Pros

    Good culture, great benefits, great people

    Cons

    progressive company always changing the game plan, need to be flexible always

    Recommends
    Positive Outlook
    Approves of CEO

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