Intuit Reviews

Updated June 24, 2015
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3.5
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Intuit President & CEO Brad Smith
Brad Smith
19 Ratings

Pros
  • Work/life balance is awesome in Intuit (in 327 reviews)

  • Employee friendly company with great benefits to offer (in 154 reviews)

Cons
  • Too much "work life balance" at times (in 51 reviews)

  • You get the message from upper management that everything is going well; middle management does not take care of employees anymore (in 45 reviews)

More Pros and Cons

32 Employee Reviews

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  1. Account executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reno, NV
    Current Employee - Anonymous Employee in Reno, NV

    I have been working at Intuit full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great culture great benefits great hours

    Cons

    No Mobility day to day grind


  2. Helpful (1)

    Poor Employee Engagement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Support Specialist in Reno, NV
    Former Employee - Customer Service and Support Specialist in Reno, NV

    I worked at Intuit full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The benefits are amazing, with minimal co-pays. Vacation is earned on overtime worked in addition to regular hours, so it will build up quickly. Allowing employees paid time off to work in the community is also a great perk.

    Cons

    The management team is in need of an overhaul. Management plays favorites and if they don't like you, they will find any reason to get rid of you, even if they have to make one up. They do not care if you have a disability, even one that is recognized and documented. They will find a way to use the disability against you and get rid of you. They say they are big on values, however just walking through the office, you will see management break numerous values, most importantly Integrity without Compromise, and It's the People. It's the People, only if you are one of the favored few.

    Advice to Management

    Employee engagement scores are still low and aren't going up. Maybe it's time to take a look at management instead of the employees. Instead of asking 'why are the employees unhappy?', the company chooses to lose the employee, even when the employee produces more quality work than anyone else on the team. The real problem is the quality of the management team and not the employees. Take a look at which teams have the highest turn-over rate and ask why? Interview the employees leaving so you have a better understanding why they are unhappy. The Annual Employee Survey is never going to tell you the 'truth', especially when the employees have been threatened when there is a bad review.


  3. Helpful (1)

    Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Reno, NV
    Current Employee - Customer Service Specialist in Reno, NV

    I have been working at Intuit full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefit package, competitive compensation, great co-workers.

    Cons

    Management has a tendency to change things that don't require changing and breaking something that worked.

    Advice to Management

    Listen to the minions, they have a better idea of what is really happening then you think you do.


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  5. Great company with outstanding benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intuit Full Service Payroll Setup Representative in Reno, NV
    Current Employee - Intuit Full Service Payroll Setup Representative in Reno, NV

    I have been working at Intuit full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very collegial and team oriented work environment
    Outstanding benefits from day one
    Focus on local community outreach and support

    Cons

    Some local employment policies and procedures could be made more accessible to employees.

    Advice to Management

    Please keep the employee focus we as employees have come to know and love.


  6. Amazing People, Amazing Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Representative in Reno, NV
    Current Employee - Payroll Representative in Reno, NV

    I have been working at Intuit full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Intuit not only provides great tangible benefits to its employees, but the very culture exudes employee-centric values. The management at every level sets the tone of owning your own future but does everything they can to encourage, challenge, and support you.

    Cons

    There really aren't a ton of detractors except that it can appear to be difficult to advance. In some areas it seems like there can be little movement.

    Advice to Management

    Continue to hold people accountable at every level, bring out the best in everyone by helping individuals to see how they help carry the vision forward on a daily basis.


  7. Helpful (1)

    Customer Service Representative (IFSP- Reno)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Reno, NV
    Former Employee - Customer Service Representative in Reno, NV

    I worked at Intuit full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for; good values, great opportunity for growth, pays really well, offers performance-based incentives, fun people to work with

    Cons

    People who have been there a long time are not as experienced as you might think. Several managers didn't know as much about business operations as they should have for the types of roles they were in, or as much about leading teams as they should have. Customer service reps are taught by management and trainers to "fear" anything really technical. Not good for a tech company, even if it's at the Reno location. Lots of ambiguity at times. Not very efficient at times. The way some of the metrics are measured are a bit questionable, and can sometimes be unfair when it comes to performance bonus. Really talented, bright individuals who want the best for the company, and who are willing to innovate and make things better often are met with road blocks, and ultimately end up leaving or are let go (I saw this happen quite a few times). Kinda sad. As a result, growth and innovation is stunted, and things that should have been addressed years ago are still an issue now. Reno locations says they're trying to steer away from traditional call-center metrics, however your job in the end still depends on them-regardless of what they say.

    Advice to Management

    It should be a requirement that managers and management trainees learn business 101, and QUICKBOOKS! Managers need to approach technical stuff as not that big of a deal and recruit SMARTER more TECHNICAL people instead of teaching in-experienced non-technical people to be afraid of troubleshooting technical issues.


  8. Helpful (2)

    Intuit Payroll Sales, Reno, NV

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Reno, NV
    Current Employee - Payroll Specialist in Reno, NV

    I have been working at Intuit full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent benefits for this region.

    Cons

    Middle management is the biggest weakness. A majority of the Sales Managers have no real world sales experience. The 'ol' boy' network is big time at play at the Reno. NV site. Sales Management acts high school at best when it comes to evaluations and promotions.

    Advice to Management

    Recently Intuit released a portion of the staff and had them rebid for their jobs. Great concept, however you brought the wrong leaders back! The very same sales manager that are in the network and are only looking to self promote. Clean house one more time and weed out the self promoting dead weight that has been in place for the past 10 years.


  9. Helpful (1)

    Great Benefits, very micromanaged, watch your 'branding'

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cusomer Support Agent in Reno, NV
    Former Employee - Cusomer Support Agent in Reno, NV

    I worked at Intuit full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The benefits can't be beat. Great medical, ESPP, 401K and wellness program. Great co workers.

    Cons

    in the customer support role, things are very micromanaged.Everything is numbers driven. Management tries to be pro active, but not very effective. The company, as a whole, restructures every July (end of fiscal year). Results in many lay offs. Most recently 785 positions were affected. No one is irreplaceable, and you will be reminded of this.
    Be careful with your 'personal brand'. It will be used in reviews.

    Advice to Management

    Managers really need to learn what the worker bees do. I think it is difficult to coach people when there is not an understanding as to what is required, Many of the managers did not do the job of the people they manage. Have never understood why so much talent is let go.


  10. Helpful (1)

    Excellent benefits - until they don't need you anymore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Reno, NV
    Former Employee - Programmer Analyst in Reno, NV

    I worked at Intuit full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They pay well and the overall compensation package is attractive.

    Cons

    I worked for Intuit for 5 years. They are good to their employees as long as they need them. But they are brutal when it comes to eliminating positions. If they decide you're not needed anymore, they will make up any excuse to get rid of you. I saw employees with 20 or 25 years of service being treated like dirt at the end. At a satellite office in Fallon, Nevada, employees had no idea the office was closing until they showed up for work on a Monday and the doors were locked. For a company that does so many things right, there are some areas where they are just awful.


  11. A "Wow!" company with so many positives

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV

    I worked at Intuit (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    So many positives were seen during my years at Intuit. The only reason I left was due to a decision to outsource my unit, which was probably a good choice. Intuit offers so much... good leadership, good potential, good intent in their markets, good employees, good training, good challenges... where does it stop?

    Cons

    About the only con is if you get a rotten or just mediocre manager, which can happen but is rare for Intuit. Burnout from the hard work is possible... be certain to take your time off. Otherwise, continue to have fun while working hard.

    Advice to Management

    Keep up your good leadership.



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