Intuit Reviews

Updated September 1, 2015
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1,896 Employee Reviews

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  1. Helpful (1)

    Excellent place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Reno, NV
    Current Employee - Call Center Agent in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intuit full-time (Less than a year)

    Pros

    Great values, excellent benefits, promotion opportunities and training. Balance between employee, customer and shareholder needs.

    Cons

    Call center surveys regarding recommending company count against agent even when customer liked the agent. May receive survey that reflect interaction with another employee. No way to dispute.

    Advice to Management

    Put less weight on surveys and more on other factors. Statistic don't reflect that your call handle time is high because your are dealing with a complex technical issue. Also, a great many requests simply cannot be handled with a first call resolution. Call backs are in fact necessary for many problems.


  2. Helpful (2)

    Wrong Direction...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Mountain View, CA
    Former Employee - Senior Program Manager in Mountain View, CA
    Negative Outlook
    Disapproves of CEO

    I worked at Intuit full-time (More than 3 years)

    Pros

    - Great benefits (401k match, bonus, health/dental, RSU's) - Mountain View and San Diego offices are very nice - Amazing colleagues that care for one another

    Cons

    - Several product mis-queues within Quickbooks and Professional Tax groups in past year - New leadership proving to be inefficient at increasing revenue - Big company language that was never as noticeable. Statements like "being bold" are used as an excuse to layoff hundreds of employees every summer (primarily those hired in past 2-3 years). - Job security for employees <5 years is impacting morale at many offices

    Advice to Management

    Stop promoting the SAME directors/VP's that had a successful product once in the past decade and assume they are capable of making Intuit capable of true next-gen software company


  3. Helpful (2)

    Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Plano, TX
    Current Employee - Senior Software Engineer in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intuit (Less than a year)

    Pros

    Great atmosphere, great co-workers... Always some new project coming along. Awesome benefits.

    Cons

    Yearly Layoffs. Always wondering if your number is up. Luckily severance is good. Once you get to the Senior level it is very hard progressing to Staff Engineer and up.

    Advice to Management

    Stop it with the layoffs. Every July it seams you are laying off a large number of employees.


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  5. A solid company with very demanding work hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Diego, CA
    Former Employee - Senior Software Engineer in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Very good benefits. Business is fairly stable. A nice campus and office layout.

    Cons

    Extremely demanding hours during tax season. Employees are expected to sacrifice family and personal life for several months every year to work evenings and weekends. Too many middle managers result in slow and inefficient decisions.

    Advice to Management

    Stop burning out employees by understaffing teams.


  6. Still growing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer In Test in San Diego, CA
    Current Employee - Senior Software Engineer In Test in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intuit (More than a year)

    Pros

    Change is happening. Seems to be focused on getting high quality talent.

    Cons

    Many people in high level positions that do not have the qualifications, leading to more work by the competent employees.


  7. Helpful (2)

    Employment Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Chino, CA
    Current Employee - Systems Administrator in Chino, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Intuit full-time (More than a year)

    Pros

    Intuit pays great benefits and has a great casual work environment. Probably one of the better corporate companies to work for.

    Cons

    Really slow at getting things done. You want a raise, or a change in your title, good luck. Very difficult to get things done for yourself once you've been hired. I recently got laid off by Intuit, so my review may seem a little biased. Severance package was pretty good.

    Advice to Management

    Figure out the company goals that extend past a year and a half. Don't lie to your employees and tell them this is a secure job when you must have been sure it wasn't going to work out.


  8. Helpful (1)

    Used to be 5 Star

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Manager in Reno, NV
    Current Employee - Call Center Manager in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Intuit (More than 8 years)

    Pros

    Good benefits, some people get flexible schedules/telecommuting.

    Cons

    Customer advocates and software engineers work opposite hours, causing a huge delay in fixing bugs. Call center agents are hired for customer service skills with no attention paid to whether they have any computer/software/accounting experience, causing a large learning curve that is only successfully taught about half of the time. This hiring practice causes customers to not get the true answer quickly, often requiring multiple calls to support. Many managers do not accept any ideas other than their own and label those who disagree as "trouble." Annual reorganizations that always include lay offs make this a workplace full of fear of the future.

    Advice to Management

    Pay more attention to the few people who have the guts to speak up about how your sites are actually being run. The fear of yearly layoffs hurts productivity.


  9. Helpful (1)

    Intuit pays for performance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intuit full-time (More than 8 years)

    Pros

    Great salary, bonus, benefits and other incentives to do great work and stay.

    Cons

    Some groups seem to go through a pretty substantial re-org every year. Some senior leaders exit, but more often, they are simply given a new assignment when they are no longer needed in current role, or don't appear to be making as meaningful a contribution as they could be.


  10. Best Company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Englewood, CO
    Former Employee - Sales Representative in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intuit full-time (More than a year)

    Pros

    Amazing benefits, great work spirit, commission is paid very well. This company treats their employees very well.

    Cons

    Not too many cons to speak of

    Advice to Management

    Keep up the amazing work you do!


  11. Awesome Company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intuit full-time

    Pros

    - above average wage - awesome benefits plan - a lot of nice, highly tenlatent coworker

    Cons

    - lot of organizational changes happening right now, leading to some incertitude in some group



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