Invenio Solutions Reviews

Updated March 23, 2015
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2.5
178 Reviews
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John Grady
87 Ratings

Pros
  • Great cafereria with free coffee and drinks (in 11 reviews)

  • None other than 8-5 paycheck until they fire you (in 9 reviews)

Cons
  • Upper management walk around like they own the place (in 14 reviews)

  • They keep repeating it is not a call center but that is proof it is (in 11 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    Small family owned business, several family members had high paying positions that weren't fair, unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Invenio Solutions

    Pros

    Very nice people, generous during major holidays.

    Cons

    Unprofessional, family owned dynamics are hard to overcome, not willing to TRULY change or innovate.

    Advice to ManagementAdvice

    LISTEN to your employees. You have account managers that know parts of the business better than you do, and yet you disregard their advice and make poor business decisions.

    Doesn't Recommend
    Neutral Outlook
  2. Up & down, and all around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Executive in Austin, TX
    Current Employee - Inside Sales Executive in Austin, TX

    I have been working at Invenio Solutions full-time (more than a year)

    Pros

    The people on the elite team are fabulous and the culture is unique, with great benefits, and a competitive wage. Modern work stations, and both extensive/continual training system. Not to mention the 25 cent sodas!

    Cons

    Fairly high turnover on lower end program, and a medium degree of turnover on the high end teams. This has led to a highly diverse mixture of education, enthusiasm, experience. This unfortunately, has opened up a sentiment of "have's" vs. "have-not's". These are also contractual positions, so every year your job is on the line regardless of your success, due to you alignment with the overall achievement of the team. Because of this, there are always rumors that this program or that is coming to an end, and it seems as though much more time is spent reporting about reports in an attempt to justify your value, than actually being allowed to perform the tasks which lead to success...like picking up the phone to dial clients and partners.

    Advice to ManagementAdvice

    Even management has proven to have loose lips that lead to false hopes. The directors should not put any degree of "hope" of something happening, until there is a signature. After the last 20 or so months I've been with the team, there have been too many blows to moral due to unfulfilled promises made by lower-end management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. Phone sales on stone cold call list

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Invenio Solutions

    Pros

    Some of the people were nice to get along with. Most everyone there simply used this job as filler job until they found true employment.

    Cons

    This list has too many to simply list out, so I will give a few of the major disappointments.. First, they should explain that this is a job selling telephone, internet and cable services over the phone to businesses. The lead list that is provided is a stone cold list that seemed like it was purchased 10 years ago. Many of the companies have been called repeatedly by former and CURRENT employees. Many ask to be put on the do not call list, but they always make it back into the calling program. Bonuses are hard to hit. I saw first hand that some of the people that succeeded at this job simply cheated their way into sales. That being said, there were a few ladies, with very nice telephone voices that did do a very good job and were able to make honest sales. This is a difficult job, mostly, people with no college education or straight out of prison will be your coworkers. The funniest thing to me was that the base pay was already bad enough. Management decided to put in a break room with a lot of new products to purchase. It was just a way for the company to get the money back that they paid you. Don't waste your time here, unless you need the job while looking for another. Last thought... Beware of positive posts. They CEO and president of the company asked the employees to post nice things on different job boards.

    Advice to ManagementAdvice

    Be truthful with the employees. You know what kind of business you run. The only people you watch for are yourselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful

    Phone Burners Wanted Because No One Is There Longer Than 3 Months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Invenio Solutions full-time (less than a year)

    Pros

    They tell you what you want to hear, and paint you a pretty picture in the interview process of the best job in the world.

    Cons

    Hmm where to start. To put it very simply, this is a meat grinder operation. They are a bottom feeding company who attracts employees with false advertising of what the position "can do"; however, it is rarely if ever achieved, and they somehow manage to terminate or quit every employee who is about to earn bonus so they don't have to pay it. The jobs are as follows:

    1. Charter Cable: You get phone calls, one right after the other (100-200 calls per 8 hour shift), which is a LOT. They are typically disgruntled people returning phone calls from some solicitor that didn't say why they were calling. So that means about 60% of the people calling you are pissed off, and you have to sell them something, but even if you do, then you have to talk to some ex-felon contractor that might have run out of his favorite narcotic, and he never bothers to show up to complete the installation. It all falls on your lap, and you're expected to solve the issues, ALL WHILE the so-called management team (also ex-cons, alcoholics, and drug pushers, users, dealers) are in some corner laughing it up. Most of them get fired every 3 months also...

    2. Microsoft: You are led to some training system where a failed entrepreneur verbally vomits for two weeks material from Robbins, Tracy, Sandler, successory speakers, and calls it their own material. You will make 50-100 calls per day outbound trying to sell some company Office 365 who has already been called by every possible reseller from here to India the same thing for a lower price, and you're supposed to get the CEO on the phone and close the deal. If you don't, you get tossed within 3 weeks following training.

    EVERY SINGLE EMPLOYEE there hates their job. I mean you can simply drive up to their parking lot and just watch at 8:00-8:30am each morning the people entering. I mean they literally look like they're going to go postal; seriously! This is a burner job. Use it for the training money, and quit at the end of the training after you've found something better.

    Advice to ManagementAdvice

    Get out of the U.S., because it's predatory con-shops like Invenio who destroy the integrity of America's businesses as a whole.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Great company that is focused on training employees and providing great service to customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Invenio Solutions

    Pros

    Strong management team, commitment to customers and employees, constant striving for improvement

    Cons

    The company was newly formed in 2010 and had to go through an integration transition.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Inside Territory Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Territory Manager in Austin, TX
    Former Employee - Inside Territory Manager in Austin, TX

    I worked at Invenio Solutions

    Pros

    Fun work environment. Challenging and busy.

    Cons

    Management is ridiculous. Coworkers seem like friends but will stab you in the back if you excel or top others in your area. Communication amongst management is terrible. Managers have no training and are spineless. The compensation is ok but your bonus is sad and there is absolutely no job security. You could be the number one producer one month and unemployed the next because someone more tenured is threatened by your success. Management doesn't stand up for you. Call quotas are old fashioned and unrealistic. The people who decide your fate at the end of each contract are completely ignorant to how great you are at your job. The sales model needs constant adjustments and doesn't work. You can be let go with no severance and with 80 hours of vacation and not get paid for any of it after being there for years while they keep the New guy w a high school diploma onboard. Most of these decisions are made through favorites. These people will guarantee your job is safe as you sign a New lease then lay you off the next week for no known reason other than you weren't someone's favorite. Worst place to work.

    Advice to ManagementAdvice

    See above although you will never change this. You lost your smartest employees for dumb cheap ones because you can't manage at all.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Hire and be fired!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Invenio Solutions full-time (more than a year)

    Pros

    People are cool, if you know how to pick your friends. After you leave, they quit talking to you, but come back to you after they're fired, too.

    Cons

    First - they're rumored to be losing their major contract. By March. The leads that are given to reps are resold leads that have already been worked anywhere from 8-15 times. It'll show if you get a new list, but look up the number in the system. It'll show several names, past coaches who have left, reps who have left, awesome reps that worked the lead and got nowhere, you get the drift.
    You don't get a bonus until it's installed. Even if there is construction. Idk about you, but installing cable can be quite the hassle depending on your home or office setup. Especially if it's new construction. Therefore, if you land a nice contract but has $10 in costs, the costs will have to be paid up front, and you'll have to wait the 7 months until construction is over...and you'll get it...if you're still there...or if it's installed that fiscal month before you get fired. If it's completed the same month you're fired, then too bad for you.
    The installers are mostly outsourced - at the moment.

    Advice to ManagementAdvice

    If you're not enthusiastic about your job, or honest, your employees will not be, either.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Sales RepGetting hired was a breeze you get an interview go over your title, you take a paper quiz 2 different quizzes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Austin, TX
    Current Employee - Sales Representative in Austin, TX

    I have been working at Invenio Solutions full-time (less than a year)

    Pros

    Hourly pay is now $14.42, 30k a year. Plus commission (commission sucks)There very flexible, you get 2 days of paid vacation as soon as you start. There flexible for you to get up and out of your seat whenever exept after your last hr. Your vacation pays will add on every 60-90days 1 pay day a month. You get an hr paid lunch. If you happen to go over it you can always make it up by shortening your next lunch by 30min.

    Cons

    You have to make your quota a week. If you have a bad month, your jobs on the line. You have 1.5week in half to meet your goal. You have a trainer who acts like he's gods gift to earth luckily you only have to deal with him for the week. Pay very close attention in training pretend to stay awake cause the trainer will look at your body language. Not to keep in mind he's very racist and makes dumb jokes. And likes to brag about his past of being a news caster. Not to mention he makes the shots on weather he wants to still keep you as an employee for the job. The test there is literally your job on the line to even fully make it as a full time rep 8-5 mon-fri. At the end of training pray to god that you get a good (manager) call coach. That's actually will be there for you. It's a sink or swim job. You got to figure out wether you can float on your own no one there will give you tips on how to be successfull unless your an attractive person.

    Advice to ManagementAdvice

    Wish they were more focused on there employees. Instead of sitting there chatting it up with each other making it seem like there doing something

    Doesn't Recommend
    Positive Outlook
  10. Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Territory Manager in Austin, TX
    Former Employee - Inside Territory Manager in Austin, TX

    I worked at Invenio Solutions

    Pros

    Coworkers supported each other. They had to in order survive. Learning the Microsoft stack and working with real Microsoft Professionals were a plus.

    Cons

    Too many to list. No security. Mid-management were challenged. I was witness to harassment beyond what a person could imagine. Upper Management was invisible and could care less.

    Advice to ManagementAdvice

    Send apology letters to all of the Inside Territory Managers that you failed to manage because of your arrogance and incompetence. Listen to them and they would be happy to tell you what you obviously didn't want to hear. For your organization to consider itself a "Professional Technology Company" is about on par with a duck thinking it's an eagle. Your Management Team are for sure Ducks and the smell starts at the top.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Numbers game is a reality! OK experience, terrible leads in 3rd and 4th fiscal quarters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Services Representative in Austin, TX
    Former Employee - Business Services Representative in Austin, TX

    I worked at Invenio Solutions full-time (less than a year)

    Pros

    People are good to make friends with, or to support each other as a team. One could take advantage of the client and employee incentives/benefits if he or she is good with written paperwork and following requirements. Now, there is increased sales training and coaching support, so answers are easier to find (more than half of the time...) or find a solution with help from coworkers. There are ways to become a very dynamic part of one's sales team. Encouragement, positive thinking/attitude, and feedback can be pretty good whenever it's given.

    Cons

    Somewhat unrealistic expectations of quotas with the terrible leads provided --- unless you're somewhat decent at phone rapport, have great hard-closing skills, good with reporting/other tools or paperwork. You have to wait until something is installed and billed to get a bonus...and the support to the sales division is awful, at times.

    Advice to ManagementAdvice

    Not everyone is great at thinking about themselves with an objective view to take advantage of the assistance available, such as the sales trainers and coaches on the call floor. Being observed equally is important. A lot of the termed employees forgot they were in telecommunications sales, and omitted using tone for instead of against them. The need for support, and feedback is instrumental in success. Discipline and individual sales skills will need to be developed with the help from supervisor support and strong team members, also.

    Recommends
    Positive Outlook

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