Iowa Workforce Development

  www.iowaworkforce.org
  www.iowaworkforce.org

Iowa Workforce Development Reviews

5 Reviews
3.8
5 Reviews
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Elisabeth Buck
3 Ratings

Employee Reviews

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  1.  

    Great Benefits and Pay - Customer Relations Needs Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IWD Administrative Assistant
    Current Employee - IWD Administrative Assistant

    I have been working at Iowa Workforce Development full-time (more than an year)

    Pros

    As the title indicates, the job appealed to me for the rate of pay and benefits. My manager was about 5 hours away from my office, so it was nice being able to work independently and without someone over my shoulder so to speak - loved my office, business was slow in my particular position but an overall pleasant work environment ... until I was transferred.

    Cons

    Upon being transferred to a larger metro area, I noticed the level of customer service to people seeking assistance with unemployment or work related issues was very much below what I was used to, and it was almost disheartening. I pride myself on good customer service, and the IWD agents seemed so "jaded" in their positions they treated everyone like a bum looking for handouts. Not impressed by that behavior at all.

    Advice to ManagementAdvice

    Teach your agents that people, regardless of whether they are paying customers or not, are still deserving of human decency and the minimal level of customer service that one would expect going into any fast food restaurant. They get paid at least double the average food crew worker ... they should provide service equal to their rate of pay.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It was great going to work to assist those looking for work, but we were always short staffed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Workforce Advisor in Des Moines, IA
    Former Employee - Workforce Advisor in Des Moines, IA

    I worked at Iowa Workforce Development full-time (more than an year)

    Pros

    Helping to getting out of work Iowans back to work, or increasing their job training skills.

    Cons

    Lack of additional trained staff member to better assist the clients. Too many daily breaks for some staff and supervisor's who smoked.

    Advice to ManagementAdvice

    If management would have spent more time listening to their employees to address the short-term problems maybe it would have been a better company to work for.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great place to work! Good benefits and reasonable work hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Davenport, IA
    Current Employee - Anonymous Employee in Davenport, IA

    I have been working at Iowa Workforce Development

    Pros

    Good benefits (health insurance, vacation and sick leave).

    Cons

    Beginning wage base is lower than expected.

    Advice to ManagementAdvice

    Appreciate feedback given by Manager. Enjoy working at IWD!

    Recommends
    Approves of CEO
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  5.  

    Stable but with a warning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Market Research in Des Moines, IA
    Current Employee - Market Research in Des Moines, IA

    I have been working at Iowa Workforce Development

    Pros

    Decent Pay, great benefits and a stable job. Great for underachievers and people those that want max amount of time with family.

    Cons

    Can be a toxic environment for overachievers and those that want a future. Bureacracy often kills any enthusiasm you might have brought with you. Little control over your future.

    Advice to ManagementAdvice

    get out from under the union contract and convert to a meritocracy. Thin out the people that have been there 20+ years but don't do anything.

    Recommends
    Approves of CEO
  6.  

    When it's good it's good but when it's bad it's bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Specialist IV in Des Moines, IA
    Current Employee - IT Specialist IV in Des Moines, IA

    I have been working at Iowa Workforce Development

    Pros

    The pay is good and the retirement is great. The job also is of benefit to the state of iowa so I'm doing something useful with my abilities.

    Cons

    There is a communication problem with management. There is a great deaal of stress with this and deadlines.

    Advice to ManagementAdvice

    Treat everyone the same. Don't have favorites. Promote fairly. Let me do my job without ridiculous rules.

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