Iron Mountain Inc Reviews

Pros

Senior management seems to know what they need to do. They just need to cut the wheat from the chaff

Cons

Micromanagers and expensive system implementations have sucked the air out of this company. Need to have PACE process be more meaningful at the VP levels

Advice to Senior Management

This place is like a bank - too many VP's who are not conditioned to handle the changes this company must undertake. Really look at who you need and jettison the rest.

Pros

It's a paycheck (somewhat). It's a stable company (for now) so as long as you show up and get your "actions per hour", you will have a job. Benefits are OK, and they offer tuition reimbursement. Co-workers are friendly.

Cons

Upper management is way over-paid and the employees that do the slave labor are way under-paid. It's the most dead-end job I have ever had (I've had a lot of jobs). It's definitely a job and not a career path. A lot of the boxes we keep the customers material in are falling apart. Re-boxing is considered something you do only when there is nothing left to do. Cleaning has also been obsolete because it's not considered an action. They have put a real emphases on "actions per hour" and this has taken any fun there once was out of the company. If there is ever a job where somebody is a number, this is it. The company has what's called incentive compensation (I C) but that just gives the people making all the money more than they deserve. The ones that actually did the work get enough to maybe fill up their gas tank.

Advice to Senior Management

Quit thinking you are better than others just because you have a couple extra years of classroom. Invest more in the employees that get the product from the customer to the warehouse, and from the warehouse to the shelf. I do not approve of Richard Reese wanting to solely concentrate on the core business. While that may be good for short term, in the long term competitors will be leaving you in the dust.

Pros

Support from your VP. VP of FIeld HR was always very supportive and gave credit where it was due. Great place to grow your career and start out.

Cons

Middle management in HR lacks ability to relate to staff.
East coast staff is very bereaucratic and stereotyped certain team members while West coast field HR Staff seemed to run tighter operations and preached on career development and gave challenging objectives.

Advice to Senior Management

Do not promote someone just because their technical skills off the charts. They need to be able to lead with integrity and know how to empoer and not surpress their people.

Pros

Telecomuting was an option, Gym falcilites (new), not much more than that.

Cons

No formal training (go home and snuggle up with a pdf) , Boston management show a professional front, but permeate Dr Hyde, Mr. Jeckle management style. Failure to communicate effectively ... plausible deniability

The management appears to make decisions and achieve poor results, then fix then and pat themselves for a good job.... They shine away from how they got to the problem the first place....

Advice to Senior Management

The VP level needs to be replaced, their all first timers.... Get some seasoned professionals in there.

Pros

Guaranteed paycheck. Great support from immediate supervisors. My department was a great team to work with. Immediate management understood family needs, and made sure shift coverage was available when needed.

Cons

Absolutely no growth for lower employees, promotions are based on the buddy system. Senior management had made promises (for 2 yrs) to cross train employees/contractors for employment growth, and failed miserably. Iron Mountain brought in VPs with experience in transferring jobs over seas, and with the intent to send IT positions over seas. Now Iron Mountain is in the process of training another country to do what we have been doing for years. Iron Mountain wants to be recognized as a Global Company, unfortunately at the expense of their North American employees. Iron Mountain has also created multiple customer service departments to assist their costumers, unfortunately, those teams have no idea what they are suppose to do, nor what the other teams do, and forward all customers to the IT departments.

Advice to Senior Management

My advice is to remember who provides the customer support and the work that allows you to obtain your bonuses. Customers are already complaining about the lack of service, the constant changes shows your lack of concern in Customer Satisfaction. Transferring your services to another country when our economy is in trouble, shows your lack of support for your employees, and will only promote concern with the remaining employees. If you are not loyal to your employees, why should they be loyal to you? In addition, think before you speak. If you are going to make promises, I suggest keeping them. As you can see the social media can be a great tool, or your downfall.

Pros

Historically a stable company. Relatively generous with compensation and benefits, although this declined some over the past few years.

Cons

It pains me to write this, but this company has gotten worse and worse over the past few years. The focus has become less about the customer and more about internal politics. People are being promoted that are not well respected among the ranks - it's become more about "who you know" and who likes you, then whether or not you're actually doing a good job. I've seen some backstabbing firsthand.

Advice to Senior Management

Stop micromanaging employees and stop focusing on rankings and metrics. Allow us to do our jobs by focusing on the customer and not internal measurements.

Pros

It's a company that is changing a lot in a very short time. A good moment to be in the company to learn about the strategic thinking behind a structural change.

Cons

Poor communication with the employees because the future of the company is not clear.

Advice to Senior Management

Allow more communication with the employees to give them the opportunity to participate more actively in the changes that the corporation is going thru.

Pros

Although the benefits package is good, salaries are lagging with industry comparable companies. Also, the business model is changing, but the company feverishly continues to focus on "a box on the shelf and a tape in the slot." Digital is the future, so its surprising that Mr. Reese decided to forego that path.

Cons

Its interesting to see that while the company's core beliefs are espoused constantly, posted in every location, and talked about ad nauseum, they are not really taken to heart.

Advice to Senior Management

While not touching the sacred cow (recurring revenue stream), the company should also focus on some forward thinking technologies to be pertinent in the near-term future. Otherwise, 5 years from now after its sold 20 more Norht American buildings, it will wonder where have all the boxes gone?

Pros

great team to work with. world class companies as partners.

Cons

big company and lots of change

Advice to Senior Management

stay in touch with your employees

Pros

Stable company, leader in the industry

Cons

Bad decesions by upper managenet, no direction in offering technology services to data protection customers