Iron Mountain Inc Reviews

Pros

The opportunity to learn about many different businesses through interaction with clients.

Cons

It is still a very male-dominated organization and not much has been done to explore diversity. Many employees in management began their careers right out of high school and have limited exposure to other management styles and business models. It still has an insular feel about it.

Advice to Senior Management

Trust in senior management is weak due to all the changes. An approach to improve trust that lasts longer than 60 days is imperative. Efforts die on the vine due to the workload of most middle managers and employees take notice of it.

Pros

Very supportive of best practices approach in all area of the business.

Cons

Limited career opportunities beyond middle management. Very complex matrix management environment.

Advice to Senior Management

Keep it simple

Pros

It was a friendly atmosphere and I had the ability to ask a lot of questions. Hours were typical and work was not overbearing.

Cons

Some of the senior management were catty towards the younger staff; at times you could definitely feel the divide between older and younger employees.

Advice to Senior Management

Be more transparent as to what exactly you are looking for; sometimes work was stalled because directions were unclear or changed halfway thru the project.

Pros

The company offers decent benefits and a generous vacation package, especially if you are willing to commit long term service.

Cons

There is rampant favoritism that goes on, from the way policies are implemented to promotions given. The favorites get away with a lot; however, if you are the unlucky majority, watch your back because you will surely find a knife in it. The open door policy is a joke. Some supervisors that work here are the most unprofessional people you will ever meet. Not only will they NOT lead by example, but they will divulge confidential information about you to your peers, take shortcuts and point fingers when something goes wrong, as well as blatantly lie. Apparently, checking game scores online, sleeping in the office, and other activities unrelated to the job is okay for supervisors to do during company time, but not okay for the staff. Be ready to be micromanaged! If you have good work ethic, care about the quality of work you produce and the customers you serve, your efforts may prove to be fruitless. You will become frustrated because you do not have your boss' support and you will eventually become demotivated. Opportunities are slim. No wonder why there are some many lack luster performers and such a high turnover rate!

Advice to Senior Management

Invest in your employees so that you can keep good talent. Hire and promote based on merit, not on nepotism or who kisses tush. Implement a program to audit the performance of leaders so that excellent leaders who lead by example, display good work ethic, have good ethics in general remain and poor leaders are removed, not shifted around to different locations/positions. The success of a leader is measured by the success of the people underneath that leader. Your employees will repay you tenfold if you treat them with respect, show them they are valued and not mere drones. Quality employees will provide quality service. Quality service increases customer retention/ acquisition (don't underestimate the power of word of mouth), ultimately leading to increased profit for your bottom line.

Pros

comp and benefits are decent

Cons

other than getting lost inside a large company, can't think of any really

Pros

Benefits package is decent. Pay is above average as it would be hard to go out into the job market and make comparable pay.

Cons

Poor Management. Inconsistent enforcement of policies...definitely some favoritism involved. Management is lacking in the "people skills" area. When they actually acknowledge you, they talk at you, not to you.

Management has tendencies to be two-faced...smiling and polite to those above them on the food chain, but horribly routinely rude to frontline employees and supervisors.

It's the only company I know that has one hour meetings to prepare for a half hour meeting.

Accountability is preached by management, but they are first to "redirect" the blame off themselves.

Advice to Senior Management

Just listen to your frontline people and supervisors. Half of the managers in place haven't lifted a box in their short careers with IM.

Pros

Fast growing, great learning experience

Cons

The promotions seem to be a little lop sided. Corporate offices see the most promotions while the field is not included.

Advice to Senior Management

Dig below the optics and discover your people with strenghts, heart, and passion.

Pros

Always hiring - but wouldn't recommend this company to a criminal on work release.

Cons

Paid less that the work we do, poor training to complete the required work, micromanagement to the fullest. The only thing missing is informing supervisor how much I went to the bathroom. Management talks "at you" not "to you. when hired was guarenteed a bonus of 12%. Haven't seen one greater than 2% in 2 years. Promotions go to the wrong people for the positions. Major favortism/politics.

Advice to Senior Management

Wake up and smell the coffee. You are creating the bad customer service by teh way you treat those who carry out your business. If the work gets done, stop the micromanagement. Nothings brings people down or makes them less motivated than knowing they have NO FREEDOM. Dictating breaks and lunches was the straw that broke the camels back. I would rather be a blind rodeo clown than stay here. Starting searching for jobs the moment that email was issued.

Pros

Plenty of room for advancement if you are a yes man. Great place to work if you like to work with a Senior Management staff in IT that is clueless.

Cons

Horrible Management staff within IT. Morale is at it lowest point in a decade. TONS of jobs being sent off-shore. Lots of risk in day to day business operations. Candor no longer exists as it will get you on the fast track to the unemployment line.

Advice to Senior Management

Richard Reese needs to take advantage of the company review that was offered by some of the largest shareholders. It would be eye opening to understand the amount of risk that exists to customer assets due to the bad decisions that have been made by his SVP and VP levels within the IT organization. Most of your employees that provided value in IT have either departed or were shown the door when they raised questions on the direction that the company was headed in from a technology perspective.

Pros

There is a great deal of training regarding service offerings. Iron Mountain definitely wants sales people to be subject matter experts.

Cons

The sales approach is very transactional in nature. There is a big disconnect between sales and marketing. Campaigns often don't make sense.

Advice to Senior Management

The incentive compensation offered to operational staff encourages short term decision making that isn't always in the best interests of customers and long term relationships.