Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com
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Iron Mountain Inc Reviews

Updated September 25, 2014
Updated September 25, 2014
361 Reviews
3.0
361 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
73 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 18 reviews)

  • Good Benefits, Charity work they get the employees to be involved in (in 26 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Company but what will change as a REIT?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Iron Mountain Inc full-time for more than 8 years

    Pros

    Iron Mountain has good management practices with solid policies and procedures without getting overly bureaucratic. I have been at companies with too little structure an ones with too many. Iron Mountain has the best balance of any company I have worked for.

    Cons

    How will the future of the company change as it pursues a REIT structure? Iron Mountain has had it's share of layoffs in the past and have parted ways with many strong performers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Unclear future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Boston, MA
    Current Employee - Manager in Boston, MA

    I have been working at Iron Mountain Inc full-time for more than 5 years

    Pros

    Stable - usually. Fair pay. The people are generally great. A good place to work if you are on the right teams.

    Cons

    Unclear where the company is headed. Seems rudderless. Lack of professional development options.

    Advice to ManagementAdvice

    Invest in people and articulate a strategy that you can rally people behind.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great training program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Response Representative  in  Collegeville, PA
    Former Employee - Customer Response Representative in Collegeville, PA

    I worked at Iron Mountain Inc full-time for less than a year

    Pros

    Iron Mountain provides a great training program for new hires in the customer response/issue resolution departments. It is set up exactly how I learn new concepts so it was definitely a plus for me.

    Cons

    Management seems to be pretty strict on the work schedule. I understand this is necessary to service the customers appropriately but allowing a little leniency would be preferred from the employees perspective.

    Advice to ManagementAdvice

    Be open to communication, ideas and suggestions. And please try to work with your top talent on their needs, otherwise you will keep losing them.

    No opinion of CEO
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  5. 3 people found this helpful  

    Good people. Hardworking, caring, dedicated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cdl Courier  in  Kent, WA
    Current Employee - Cdl Courier in Kent, WA

    I have been working at Iron Mountain Inc full-time for more than 3 years

    Pros

    As a courier CDL B driver, every day is different and challenging. Enjoy working independently. Management very responsive to concerns. Friendly, hard working crew.

    Cons

    Some days are very long. Management in transportation has always had difficulty maintaining a full staff due to turn over. Customer service has always been a problem despite attempts at improvement. Customer service is the biggest complaint drivers receive from the front line customers.

    Advice to ManagementAdvice

    Just to continue working on improving customer service. Just to continue to try to maintain full staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    I have been working as Program 7 Service Delivery Manager for projects across Digital and physical IT systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Boston, MA
    Current Employee - Project Manager in Boston, MA

    I have been working at Iron Mountain Inc full-time for more than 10 years

    Pros

    Key reasons:

    1) Company' growth
    2) Salary & benefits

    Cons

    1) Leadership
    2) Team Management
    3) Overall hierarchical structure

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company to work for. work life balance is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Cerritos, CA
    Former Employee - Sales Representative in Cerritos, CA

    I worked at Iron Mountain Inc full-time for more than 3 years

    Pros

    Work Life balance is exceptional

    Cons

    Not much room for advancement

    Advice to ManagementAdvice

    Become more transparent. This is an east coast company with some old values. Changes are slow and without notice.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great place, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Pros

    Good pay, good benefits, local management knows what there doing. Employees treated with respect.

    Cons

    I can't think of anything bad at the moment. This is a good company to work for, at least in NY

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    There are better jobs!!! Keep looking!

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time

    Pros

    It's a job...you come to work 8 hours a day 5 days a week and you take home a check every two weeks.
    There is a ton of volunteer hours if that is something you are into.
    It can be an easy job.

    Cons

    The management is horrible! I can't speak for the whole company, but at our location communication is definitely something they lack!
    Micromanagement! It is all about the numbers, good for the company, exasperating for the employees.
    Expectations of employees to follow procedures and guidelines when they themselves do not!

    Doesn't Recommend
  10. 1 person found this helpful  

    Good People, poor vision in the past. Turning it around

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    Pay is in line with similar companies

    Cons

    poor vision by upper management

    Advice to ManagementAdvice

    begin to listen to front line employees again

  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time for more than 8 years

    Pros

    Good Benefits, Charity work they get the employees to be involved in.

    Cons

    Not employee friendly only worry about the numbers, need to focus more on employee morale and customer support.

    Advice to ManagementAdvice

    Open your eyes to the good employees you lay off, and listen and follow through on things that need to be improved.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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