Iron Mountain Inc

www.ironmountain.com
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Iron Mountain Inc Reviews

Updated February 25, 2015
Updated February 25, 2015
412 Reviews
2.9
412 Reviews
Rating Trends

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William Meaney
95 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    The ship is sinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Sales Executive
    Former Employee - Business Sales Executive

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Good benefits, Had great local leadership

    Cons

    Work life balance is no longer there. Constant change and on going downsizing. REIT status changed companies direction and their customer service disintegrated with all the changes.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Great potential but leaders not addressing real issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Pros

    Nice, well-meaning people; strong culture of doing the right thing; belief in talent as strategy; strong financial management; commitment to social responsibility.

    Cons

    Gap between intent and execution. Very risk averse; old boy network, especially in the field; too many people who have only worked at Iron Mountain/stuck in tradition; too much DIY for employees to function efficiently (and happily).

    Advice to ManagementAdvice

    Address the "cons." Ask people to help you solve problems, create solutions -- too much input and thinking trapped at the senior level.

    No opinion of CEO
  3. 1 person found this helpful  

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Iron Mountain Inc

    Pros

    The company attracts smart dedicated and smart people. Iron Mountain is a good company with great people who work very hard.

    Cons

    Iron Mountain's revenue is dependent upon paper storage in its core. Technology is replacing the need for paper and since paper related businesses are experiencing rapid declines (printers, greeting cards, etc.) the company must reinvent themselves to continue to grow.

    Advice to ManagementAdvice

    Don't leave the matter of evolution to the next generation of leaders. It is not enough to place emphasis day-by-day on turned numbers to hit immediate revenue targets. Determine what Iron Mountain is going to be 20 years from now; then invest time, money and energy into what is next.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Good place to work if you're in the right organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Boston, MA
    Current Employee - Program Manager in Boston, MA

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good pay, benefits, and work/family balance.

    Cons

    Abrupt organizational changes seem to occur on a regular basis.

    Advice to ManagementAdvice

    Watch your back.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Under paid. Under appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Records Specialist in Chicago, IL
    Current Employee - Records Specialist in Chicago, IL

    I have been working at Iron Mountain Inc

    Pros

    Benefits, Bonuses, Volunteering programs.

    Cons

    Work load, Physically demanding, Annual raise, Treadmill job can't move up. Pay not worth how much they work you

    Advice to ManagementAdvice

    Value your employees like you value you're customers. Tryna to squeeze every little production out of your workers while not worrying about safety our well being.

    Doesn't Recommend
    Neutral Outlook
  7. 2 people found this helpful  

    A good traditional company with opportunities for the ambitious, flexible, patient, mobile, and ops-inclined

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Work/Life Balance is absolutely attainable if you use your time and focus effectively. Career advancement opportunities are yours for the taking if you actively pursue development and growth opportunities (you must have smart initiative), if you are willing to wait, and if you are willing to relocate. Benefits are solid - middle of the pack for good large companies, and they make continual improvements. Many resources have been expended and made available to all people leaders to help them be better managers for their direct reports. Iron Mountain is always looking to improve. I think the most recent changes have been in everyone's favor and the growth we need might finally take hold.

    Cons

    I haven't worked for many other large corporations, and I hear this is par for most of them, but the reorganization addiction really needs to settle down a bit. This is especially true in the IT department. The disconnect between the aspirational core values and the realities of management/shareholder-driven business decisions is jarring and could use some soul-searching and reconciliation. The supervisor role is in need of a re-evaluation of duties; too much of the role is administrative and tactical, and they need much more time available to spend being mentored and developing their people leadership.

    Advice to ManagementAdvice

    I'm all for change for the better, but sometimes you need more than 6 months to see if a change worked or not. Or, let's not decide to do a change if there's strong evidence that it's not the right direction, and maybe we won't need to course-correct in 6 months. I'm not saying we should freeze up every time we are trying to make a decision. But sometimes I don't know if leadership across all levels truly owns their decisions, including the fact that it might take extra assistance and resources in the short-term in order to implement the change well and take care of unforeseen circumstances, even if we are trying to save costs in the long run.

    But the future looks good and the past year we saw some encouraging changes in leadership behavior. Emphasize the "Good to Great" mentality so that folks aren't constantly worried that the company is tanking every time we talk numbers, but rather that we're looking to be even better than the good we already are. Limit initiatives across the company and give leaders time to fully implement one before rolling out another one.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Where is Iron Mountain headed?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Good company! Leader in the industry. Iron Mountain has good intentions to be fair to employees. Benefit package is good compared to other companies. Excellent work/life balance for many in sales. Freedom to work in the office or home thanks to VOIP technology. Most employees have been with the company for more then 10 years now. Historically, many are proud to work for this organization.

    Cons

    The industry is changing and Iron Mountain is struggling survive. Customer are no longer storing paper due to the cloud. Many layoffs and pay cuts is common place now. Most of the long term talent is gone due to salary, commission changes (on top of an unrealistic quotas to store more paper) . Every year, there is a new program. Nothing sticks long enough to measure results. The year Iron Mountain was forced to change to a REIT, the dynamics of the company changed.

    Advice to ManagementAdvice

    Stop the good talent from leaving! Dig deep in the field to have a better understanding. Money drives behavior so go back to realistic quotas. At this point, no one is happy. Morale is low!

    Get rid of some of that real estate and invest in new customer focused technology to stay relevant.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Client Relationship Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Client Relationship Executive in Royersford, PA
    Current Employee - Client Relationship Executive in Royersford, PA

    I have been working at Iron Mountain Inc full-time (more than a year)

    Pros

    Company tries to do right by employees, even if they make a decision and it's not well received they attempt to change it to accommodate the employee population

    Cons

    Sales team are segmented out. Management is okay but . A lot of constant change and no room to advance.

    Advice to ManagementAdvice

    Managers need first hand knowledge of how to do sales role, they need to be open to help, educate, and listen.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Jersey City, NJ
    Former Employee - Customer Service Associate in Jersey City, NJ

    I worked at Iron Mountain Inc

    Pros

    -Opportunities to grow (but not expressed to employees)
    -Bonuses
    -Staff Lunches
    -Diversity

    Cons

    -Poor management
    -Lack of training
    -Office culture lacking
    -Go by the book management style
     -dark offices/cubicles

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Opportunity exists for mature business with continued focus on Customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Team Leader in Boston, MA
    Former Employee - Executive Team Leader in Boston, MA

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Mature business with potential for growth outside of North America

    Cons

    Balance focus on International and emerging market growth with mature North America business

    Advice to ManagementAdvice

    Stay focused on the customer

    Recommends
    Positive Outlook
    Approves of CEO

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