Iron Mountain Inc Reviews

Updated July 30, 2015
451 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.9
Rating Trends
Recommend to a friend
Approve of CEO
Iron Mountain Inc President & CEO William Meaney
William Meaney
107 Ratings

Pros
  • Work Life balance is exceptional (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)

Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 14 reviews)

More Pros and Cons

451 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    New direction for the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations in Boston, MA
    Former Employee - Sales Operations in Boston, MA

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people to work with, If you have a question or need help someone will be there for you, the work from home policy is terrific, nice location in downtown Boston

    Cons

    Constant changes in management and organization, hard to advance your career, jobs are starting to be off-shored to India, not many vacation days.

    Advice to Management

    Give a plan more than a year to succeed. It takes time for employees to get used to new acronyms and group structures.


  2. Good company going through change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in America, IL
    Current Employee - Anonymous Employee in America, IL

    I have been working at Iron Mountain Inc

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    People, culture, opportunities, footprint and technology.

    Cons

    Many of the strong managers are now gone leaving major functional areas and projects without clear and competent direction.

    Advice to Management

    Quickly assess the skills required to move the organization to the next level and check your bench strength.


  3. CDL-B Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CDL-B Driver in Addison, IL
    Former Employee - CDL-B Driver in Addison, IL

    I worked at Iron Mountain Inc

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good work out. Keeps you busy.

    Cons

    Sometimes too heavy of a workload.

    Advice to Management

    Listen to employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good ole Boys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits and they have a large network so you can move around the country and have good processes in place to support the business.

    Cons

    Higher level jobs are dealt out based on who you know and as long as you are willing to follow what their vision is. No true entrepreneurship opportunities. To advance, become buddies don't worry about work effort or quality.

    Advice to Management

    Work to build better teams with diversity from Operations, Product management Sales and Marketing. Allow teams to make recommendations based on their thoughts and not influenced by others.


  6. Helpful (2)

    Great flexibility if you are in corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you work in a corporate position (IT, Real Estate, Marketing, HR, etc) Iron Mountain offers a "Mobile Mountaineer" program that is excellent. You can obtain financial assistance to setup a permanent work from home office. Even if you don't take advantage of that, many IT managers support flexible schedules and flexible work from home days at will. Not sure about the other organizations. IM is a very stable company with a long track record of security and customer satisfaction and in general is a great place to work. Politics seem to take a back burner to customer satisfaction and corporate success, which is rare.

    Cons

    Although IM used to maintain a "no layoff" policy, that went away about 5-6 years ago. A large majority of IT is outsourced to Bangalore India, and while those employees are generally good to work with, there is a definite hit to efficiency and teamwork, leaving the few remaining onshore employees feeling under the gun for further layoffs and also in the hot seat to do much of the after hours support that India should be covering, but lack the skills or desire to cover.

    Advice to Management

    Offshoring is not the quick fix to salary spend that you believe it is. It takes much longer (ie 1-2 days vs 20 mins) to get something accomplished offshore vs onshore due to the reduced communication complexity and common work hours and locations. In addition, we struggle in IT to source offshore resources that will stick around, meaning soon salaries and benefits may have to increase, cutting into that almighty save.


  7. imaging specialists

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Independently,team work the medical feild

    Cons

    To much gossip,some of the management was to much favoritism


  8. client services manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great work environment and benefits

    Cons

    frequent management changes and future goals

    Advice to Management

    more transparency


  9. Helpful (2)

    Former employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Iron Mountain Inc

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, nice co-workers, work at home option is great.

    Cons

    Always wondered when the next layoff was coming.


  10. Helpful (1)

    Document Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Prep Assistant in Saint Louis, MO
    Former Employee - Document Prep Assistant in Saint Louis, MO

    I worked at Iron Mountain Inc (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It is a nice working environment

    Cons

    It's not promise for a permanent position

    Advice to Management

    Not Applicable


  11. Helpful (2)

    Pass

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Streetsboro, OH
    Former Employee - Anonymous Employee in Streetsboro, OH

    I worked at Iron Mountain Inc (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Large company but many back stabbers

    Cons

    Not an honest management team



Showing 451 of 469 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.