Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated November 18, 2014
Updated November 18, 2014
385 Reviews
3.0
385 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
82 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 27 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Detached Management

    Former Employee - Record Center Specialist in Aurora, CO
    Former Employee - Record Center Specialist in Aurora, CO

    I worked at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Regular hours, okay benefits/time off. It was nice to get a reward for five years of service.

    Cons

    Compensation weak to average. Office was a haven of gossip and backstabbing that was never addressed by management. Enjoyed the people I worked with, but when new management came in they forced out, for no apparent reason other than the new manager didn't like her, a 9-year employee who was a stellar worker and had irreplaceable depth of knowledge. It was incredibly disheartening to see such treatment to someone who had been so loyal. New manager immediately disregarded everything we had been doing in order to adopt more uniform Iron Mountain procedures without bothering to discover why our customized systems existed or how they functioned. New schedules were created and employees asked to request the days off they preferred, with the implication that senior employees would receive first choice. I was the most senior employee at the time, but was given my last choice, and was told it was because I knew too much so the office needed me on the day off I'd requested.

    I left not long after that.

    Advice to ManagementAdvice

    Management was blind to the unique needs of our record center, which was dedicated to health care accounts. Uniformity is fine, but ignoring the expertise and knowledge of the staff leads to resentment and ultimately hurts the clients.

  2. 2 people found this helpful  

    The Mountain... The Mountain... what will become of the Mountain?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Royersford, PA
    Former Employee - Sales in Royersford, PA

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Many utterly fabulous truly caring employees at the customer interaction levels. Corporate soul (if such a thing exists) is honorable & generous.

    Cons

    It was astonishing in a sales setting to have not one manager who had experienced any aspect of the job for which they were actively managing employees... To have new employees not able to ask their managers how to do their jobs (because they hadn't a clue) was quite completely insane. When I was there I was in on the founding of 3 departments (all successful)... We had to invent the job, do the job & then train new employees (as mentors) because the metrics driven management didn't include actual knowledge of the job as an ingredient! Yikes...A larger part of the job comprised increasing spend from larger accounts. This was hindered by the gargantuan task of making the Mountain appear as a professional seamless organization to its customers. The is to say it took much energies to make the absolute definition of dysfunction appear to be something that it wasn't. Nevertheless we were successful. This was mitigated by the fact that 150 companies were formed into one & unifying culture is not easy...Initially the atmosphere/culture was congenial almost collegial. In the early days Iron Mountain prided itself on never having had a mass layoff.. With the retirement of the much beloved CEO/Founder there was the expected shift. The new CEO came from the Airline Industry & appeared to lack the charismatic character of his predecessor. In fact initially he seemed to be sort of a cold fish. Outsourcing contracts to India (with much bounceback & lack of understanding from same) has hopefully been mitigated. The few remaining US contract reps had to do all the work because the Indians were clueless. Outsourcing customer service to the Phillipines initlally irritated customers...
    Moral has crashed. A wonderful culture has been gutted... Mass annual layoffs are now the norm... I realized that from 30,000 feet this is all meaningless. The core business of IM is not really the business of Iron Mountain (as is the case in many business)... The real business is the money borrowing business. The business is to statistically massage the numbers to appear as pristine to wall street as possible by MBA driven numerical gymnastics.This facilitates the lines of credit necessary to keep the whole ball of wax moving... Part of these metrics includes finding earnings by massive layoffs... Hence the new culture has arrived... A competitor said in a recent job interview that Iron Mountain is now just a "stock play"...

    Advice to ManagementAdvice

    Have all Senior & Mid level management do a "field job" for 3 months so that they can have some understanding of the actual business...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great place to work!

    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    I worked at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Iron Mountain values its employees and provides significant benefits to its employees. A well rounded and employee centric benefits plan.

    Cons

    A lot of organizational change in the past five years but it is on the track to complete its transformation.

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  5.  

    Okay Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time

    Pros

    Culture, Consistency, Professional Client Support, Nimble Flat Organization, Decent Bonuses

    Cons

    Reorg, Lack of Understanding of Unique Business Units

    Advice to ManagementAdvice

    Iron Mountain corporate has made huge changes to unique business units, severly affecting the function and adaptability in competitive markets. Decisions which are seen as "strategic" is nothing close to it as they compare Records Management operational models with a business line that is vastly different, therefore setting up the business line for failure. Key management attempted to understand this unique business line and altered organizational structure without trying to understand the complexity. This was the 3rd or 4th wave of changes in a matter of years (all of which hasn't improved our business line) but made it worse as they continue to perform "analytics" which drive their decision-making and give them the false notion that it will catapult the business. Learn to understand the business in a deep manner.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Stay mute and you're all right; no guaranteed work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry in Windsor, CT
    Former Employee - Data Entry in Windsor, CT

    I worked at Iron Mountain Inc as a contractor (more than 5 years)

    Pros

    Sent there by a temp company. It was good in some ways and pretty close to home. Hours were decent and while no room for advancement into a full time permanent job I enjoyed the data entry and typing while there.

    Cons

    Boss a good person but turned a blind eye/deaf ear to problems including when the issue of staff in that department with trash mouths who were loud and too disruptive for me to concentrate, got to be too much for me. I have since been ostracised simply because I asked nicely to have my seating arrangement changed so I could continue to be as productive as I was before. Just as quickly as when they extended the offer to have me come back, so did they rescind the offer once I re-checked for having my desk moved elsewhere.

    Advice to ManagementAdvice

    It would be more beneficial whether it be temps or permanent staff, to enforce a quiet, or quieTER work area. The other thing is, written or not written, policiesx
     such as abiding by the dress code were not always enforced. One time seven years ago I got sent home TWICE to change into another outfit when the same type of outfit was okay another day prior and then all of a sudden became an issue. Even boss does not always adhere to dress code rules. A good pressure cooker for workpmace animosity if I do say so myself.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Iron Mountain Inc (more than 5 years)

    Pros

    IRM has a good workflife balance.

    Cons

    Can be a political environment aka boys club

    Advice to ManagementAdvice

    Listen to your employees and the market place drivers.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contract Administrator in Royersford, PA
    Former Employee - Contract Administrator in Royersford, PA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Nice work/life balance, options to work from home depending on the nature of your position

    Cons

    Many structural changes as the company is changing the vision and cutting costs. Supportive jobs beeing outshored.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Quit outsourcing jobs to India, Philippines.

    Former Employee - Anonymous Employee in Royersford, PA
    Former Employee - Anonymous Employee in Royersford, PA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Teamwork, family atmosphere. Iron Mountain employees within the department are hardworking and dedicated to doing the right thing to service their customers.

    Cons

    New CEO and upper management, outsourced hundreds of jobs to Bangalore, India as part of the "playbook."

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Company in flux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Boston, MA
    Former Employee - Marketing Manager in Boston, MA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Solid business revenue foundation. Flexible work from home option for many locations.

    Cons

    Going through extreme culture and organizational changes as they move towards being a global company.

    Advice to ManagementAdvice

    Try to hold onto the cultural part about employees being the main asset to the company. Also, executives should work to include all levels in decisions through cross functional teams and better overall communication. Stabilize this company before all your best talent walks out the door.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Not as stable as they use to be! Horrible culture and upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Dallas, TX
    Former Employee - Operations Supervisor in Dallas, TX

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good benefits and flexible hours.

    Cons

    Horrible culture and upper management. Records center jobs are the worst in the business, with transportation a close second. Turnover is really high due to the lack of employees. Utilize a lot of temporary workers which can be difficult on FTE's. In 3 years, I've seen 6 Operations managers fired or resigned and 9 supervisors. This is not normal for any company. Two layoffs in the last 2 years while broadening work assignments. Inventory system runs on DOS. Training is bad for a company this size, not structured, basically your at the mercy of someone else while they perform their normal job. Production measurements for labor or not accurate and unrealistic for employees who work in the record centers.

    Advice to ManagementAdvice

    Consider evaluating your upper management team by polling your managers, supervisors and coordinators. There is know way 15 managers and supervisors terminated in 3 years and considered that normal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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