Iron Mountain Inc

  www.ironmountain.com
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Iron Mountain Inc Reviews

Updated August 19, 2014
Updated August 19, 2014
375 Reviews

2.9
375 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
William Meaney
68 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 16 reviews)

  • Good benefits, great people to work with, always something new happening (in 23 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 13 reviews)

  • Concern for the customer as the Customer Service is poorly trained and HIGH turnover with CS (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good company that has lost its direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  Atlanta, GA
    Former Employee - Consultant in Atlanta, GA

    Pros

    Many employees care deeply about their customers, the company, and their co-workers. They are committed to acting in the best interests of all parties, furthering the success of the company and delivering real business value to their customer bases.

    Cons

    Iron Mountain was in a position of strength when the business world was initially moving from a paper to a digital model. The company could have leveraged its document management relationships with its world-wide customer base to carve out a dominant position in the digital world. Regrettably, management continued to live in the past and not acknowledge that their business model was rapidly dying. As a result, the company that was the acknowledged leader in physical document management missed the bus on transitioning to a company that could have been a major digital player in the international market. What is left is a warehousing company with an inventory of business records.

    Advice to ManagementAdvice

    Management needs to understand that there are employees that may have been good resources ten or fifteen years ago and other employees that understand current business challenges and have ideas that can help the company regain its relevancy. Iron Mountain needs to listen to the latter group and realize that game-changing ideas can originate with employees at all levels of the organization - not exclusively with management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not so great experience

    Former Employee - Anonymous Employee  in  Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    Pros

    Some very good people, very good at what they do and many have been with the firm long term, remote work option good as well, pay at industry rate

    Cons

    Lost in space, no management guidance, strategic direction uncertain, very political culture where few are focused on customer because they are jockeying for position

    Advice to ManagementAdvice

    Better clarity around where the company is going, professionalize management beyond cronyism

    No opinion of CEO
  3. 1 person found this helpful  

    Poor Management and continuous layoff have resulted in negative moral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Made some good career friends.

    Cons

    Several years when I started it was a great place to work with promise of career growth. Now it is a dead end, you only get promoted if Mgmt likes you. The RM area is a joke. The last 2 year they cannot keep experienced employees - the doors keep revolving in Boston or Collegeville/Royersford and part of it is POOR Mgmt.

    Advice to ManagementAdvice

    Treat people like human beings not a commodity and offer promotions based on skills and not just to your friends. You are running a public company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Benefits, Charity work they get the employees to be involved in.

    Cons

    Not employee friendly only worry about the numbers, need to focus more on employee morale and customer support.

    Advice to ManagementAdvice

    Open your eyes to the good employees you lay off, and listen and follow through on things that need to be improved.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good at the start but went to worse!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Bangalore (India)
    Current Employee - Software Engineer in Bangalore (India)

    Pros

    Good Compensation, Good Place to learn

    Cons

    Please do buttering other wise you won't grow, no work from home, a lot of cost cutting

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good People, poor vision in the past. Turning it around

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pay is in line with similar companies

    Cons

    poor vision by upper management

    Advice to ManagementAdvice

    begin to listen to front line employees again

  8. 1 person found this helpful  

    Bullies in Management. If you get in the way, you're gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Philadelphia, PA
    Current Employee - Anonymous in Philadelphia, PA

    Pros

    Nice additions to the building.

    Cons

    Politics, bullies out of control

    Advice to ManagementAdvice

    Get rid of management with a personal agenda and go back to your roots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    A fine place if you are between jobs, wouldn't recommend for the long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Supervisors were supportive and understanding, but commanded respect. A job that doesn't require a degree

    Cons

    Not a lot of options for movement. A job that doesn't require a degree.

  10. 1 person found this helpful  

    The annual headcount cuts are coming!

    Current Employee - Business Development Executive
    Current Employee - Business Development Executive

    Pros

    Very few anymore. I used to be proud to say I worked at Iron Mountain, but not any more. Going downhill fast, and customers are taking the brunt of it.

    Cons

    Constant turnover and changing of Book assignments. The annual re-orgs aren't even annual anymore. Next one coming by beginning of 4th quarter this year.

    Advice to ManagementAdvice

    Stop the bleeding. Pretty soon you will have no one left to take care of customers, to sell, or to run the operations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    I liked the job, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor  in  Miami, FL
    Former Employee - Operations Supervisor in Miami, FL

    Pros

    Great benefits, good leadership, good training.

    Cons

    Very productivity driven company. Everything is measured and controlled, so there is really no room for creativity.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO

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