Iron Mountain Inc Reviews

Updated August 30, 2015
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466 Employee Reviews

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  1. Good company going through change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in America, IL
    Current Employee - Anonymous Employee in America, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    People, culture, opportunities, footprint and technology.

    Cons

    Many of the strong managers are now gone leaving major functional areas and projects without clear and competent direction.

    Advice to Management

    Quickly assess the skills required to move the organization to the next level and check your bench strength.


  2. Good ole Boys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Iron Mountain Inc full-time

    Pros

    Good benefits and they have a large network so you can move around the country and have good processes in place to support the business.

    Cons

    Higher level jobs are dealt out based on who you know and as long as you are willing to follow what their vision is. No true entrepreneurship opportunities. To advance, become buddies don't worry about work effort or quality.

    Advice to Management

    Work to build better teams with diversity from Operations, Product management Sales and Marketing. Allow teams to make recommendations based on their thoughts and not influenced by others.


  3. Helpful (4)

    Great flexibility if you are in corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Pros

    If you work in a corporate position (IT, Real Estate, Marketing, HR, etc) Iron Mountain offers a "Mobile Mountaineer" program that is excellent. You can obtain financial assistance to setup a permanent work from home office. Even if you don't take advantage of that, many IT managers support flexible schedules and flexible work from home days at will. Not sure about the other organizations. IM is a very stable company with a long track record of security and customer satisfaction and in general is a great place to work. Politics seem to take a back burner to customer satisfaction and corporate success, which is rare.

    Cons

    Although IM used to maintain a "no layoff" policy, that went away about 5-6 years ago. A large majority of IT is outsourced to Bangalore India, and while those employees are generally good to work with, there is a definite hit to efficiency and teamwork, leaving the few remaining onshore employees feeling under the gun for further layoffs and also in the hot seat to do much of the after hours support that India should be covering, but lack the skills or desire to cover.

    Advice to Management

    Offshoring is not the quick fix to salary spend that you believe it is. It takes much longer (ie 1-2 days vs 20 mins) to get something accomplished offshore vs onshore due to the reduced communication complexity and common work hours and locations. In addition, we struggle in IT to source offshore resources that will stick around, meaning soon salaries and benefits may have to increase, cutting into that almighty save.


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  5. Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brighton, MA
    Current Employee - Anonymous Employee in Brighton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Iron Mountain Inc full-time (More than a year)

    Pros

    Flexible work schedule. You can work from home or become a remote employee. Great benefits including a LiveWell program to encourage healthy behavior. They also provide a lot of opportunity to expand your skill set and enhance your professional career. The people are intelligent and fun to work with.

    Cons

    Management is a mess. I was uncertain about my job almost every month. There is always rumor of another layoff or reorg.

    Advice to Management

    Keep your talented employees happy and eliminate fear about lack of job security.


  6. Quantity over quality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Record Center Specialist
    Former Employee - Record Center Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (Less than a year)

    Pros

    40 hour work week, steady paycheck, good benefits package, paid time off, bonuses every quarter, friendly coworkers

    Cons

    Because they are understaffed, you would have to work twice as harder to get the work done. It is all about numbers. You have to meet their hourly targets. Meeting these numbers matters more to them than actually getting the job done. If you're unable to meet these targets, be prepared to explain yourself. This creates a very stressful environment. Some of these supervisors don't have a clue what you have to go through everyday & all the obstacles you have to face in order to get the job done.

    Advice to Management

    Please hire more people!


  7. client services manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great work environment and benefits

    Cons

    frequent management changes and future goals

    Advice to Management

    more transparency


  8. Helpful (3)

    Former employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, nice co-workers, work at home option is great.

    Cons

    Always wondered when the next layoff was coming.


  9. Mangers Are Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Pros

    Bonuses. Air conditioning. Free Parking.

    Cons

    Management is non existent and makes poor decisions when actually present. Mgmt does not follow company protocol-hires friends and relatives formerly employed at Diary Queen. Mgmt does not listen to employees who actually show up on time, only listens to themselves between Noon and 3pm, their only working hours.


  10. Helpful (2)

    OLDER STAFF ARE THE FIRST TO GO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in Houston, TX
    Former Employee - Business Development Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great at storing inactive records at the box level.

    Cons

    Iron Mountain has been on a cost cutting binge for the last few years eliminating older employees especially in sales and staff that were outsourced to work at client sites. I left IM a number of years ago but still stay in contract with my former coworkers who tell me that IM continues laying off senior employees with 20-30 years of service with only a handshake and two weeks of severance pay. IM gives no thought to the dedication and profit these employees generated during their years of service!

    Advice to Management

    Its a small world in the data management arena and word gets passed around very quickly across many business sectors - energy, legal, medical, etc.


  11. Helpful (1)

    Document Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Prep Assistant in Saint Louis, MO
    Former Employee - Document Prep Assistant in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Iron Mountain Inc (Less than a year)

    Pros

    It is a nice working environment

    Cons

    It's not promise for a permanent position

    Advice to Management

    Not Applicable



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