Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated December 20, 2014
Updated December 20, 2014
393 Reviews
3.0
393 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
88 Ratings

Review Highlights

Pros
  • Nice work/life balance, options to work from home depending on the nature of your position (in 19 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 28 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 16 reviews)

  • Outsourcing customer service to the Phillipines initlally irritated customers (in 14 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Stay mute and you're all right; no guaranteed work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry in Windsor, CT
    Former Employee - Data Entry in Windsor, CT

    I worked at Iron Mountain Inc as a contractor (more than 5 years)

    Pros

    Sent there by a temp company. It was good in some ways and pretty close to home. Hours were decent and while no room for advancement into a full time permanent job I enjoyed the data entry and typing while there.

    Cons

    Boss a good person but turned a blind eye/deaf ear to problems including when the issue of staff in that department with trash mouths who were loud and too disruptive for me to concentrate, got to be too much for me. I have since been ostracised simply because I asked nicely to have my seating arrangement changed so I could continue to be as productive as I was before. Just as quickly as when they extended the offer to have me come back, so did they rescind the offer once I re-checked for having my desk moved elsewhere.

    Advice to ManagementAdvice

    It would be more beneficial whether it be temps or permanent staff, to enforce a quiet, or quieTER work area. The other thing is, written or not written, policiesx
     such as abiding by the dress code were not always enforced. One time seven years ago I got sent home TWICE to change into another outfit when the same type of outfit was okay another day prior and then all of a sudden became an issue. Even boss does not always adhere to dress code rules. A good pressure cooker for workpmace animosity if I do say so myself.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Okay Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time

    Pros

    Culture, Consistency, Professional Client Support, Nimble Flat Organization, Decent Bonuses

    Cons

    Reorg, Lack of Understanding of Unique Business Units

    Advice to ManagementAdvice

    Iron Mountain corporate has made huge changes to unique business units, severly affecting the function and adaptability in competitive markets. Decisions which are seen as "strategic" is nothing close to it as they compare Records Management operational models with a business line that is vastly different, therefore setting up the business line for failure. Key management attempted to understand this unique business line and altered organizational structure without trying to understand the complexity. This was the 3rd or 4th wave of changes in a matter of years (all of which hasn't improved our business line) but made it worse as they continue to perform "analytics" which drive their decision-making and give them the false notion that it will catapult the business. Learn to understand the business in a deep manner.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Iron Mountain Inc (more than 5 years)

    Pros

    IRM has a good workflife balance.

    Cons

    Can be a political environment aka boys club

    Advice to ManagementAdvice

    Listen to your employees and the market place drivers.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Account Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Work-life balance is great for those Iron Mountain employees who have an office, a cubicle, or get to work remotely. From the looks of it, I don't think that applied for the operations team. They worked so much harder and made less money.

    Cons

    The leadership is comprised of white males. Women are not rewarded even when they deserve it. Diversity in the leadership team is nonexistent.

    Advice to ManagementAdvice

    Shadow the operations team so you actually understand the business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Quit outsourcing jobs to India, Philippines.

    Former Employee - Anonymous Employee in Royersford, PA
    Former Employee - Anonymous Employee in Royersford, PA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Teamwork, family atmosphere. Iron Mountain employees within the department are hardworking and dedicated to doing the right thing to service their customers.

    Cons

    New CEO and upper management, outsourced hundreds of jobs to Bangalore, India as part of the "playbook."

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Not as stable as they use to be! Horrible culture and upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Dallas, TX
    Former Employee - Operations Supervisor in Dallas, TX

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Good benefits and flexible hours.

    Cons

    Horrible culture and upper management. Records center jobs are the worst in the business, with transportation a close second. Turnover is really high due to the lack of employees. Utilize a lot of temporary workers which can be difficult on FTE's. In 3 years, I've seen 6 Operations managers fired or resigned and 9 supervisors. This is not normal for any company. Two layoffs in the last 2 years while broadening work assignments. Inventory system runs on DOS. Training is bad for a company this size, not structured, basically your at the mercy of someone else while they perform their normal job. Production measurements for labor or not accurate and unrealistic for employees who work in the record centers.

    Advice to ManagementAdvice

    Consider evaluating your upper management team by polling your managers, supervisors and coordinators. There is know way 15 managers and supervisors terminated in 3 years and considered that normal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Company in flux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Boston, MA
    Former Employee - Marketing Manager in Boston, MA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Solid business revenue foundation. Flexible work from home option for many locations.

    Cons

    Going through extreme culture and organizational changes as they move towards being a global company.

    Advice to ManagementAdvice

    Try to hold onto the cultural part about employees being the main asset to the company. Also, executives should work to include all levels in decisions through cross functional teams and better overall communication. Stabilize this company before all your best talent walks out the door.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    With Management not communicating with each other and their subordinates, they do not train their employees properly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Imaging Specialist
    Former Employee - Imaging Specialist

    I worked at Iron Mountain Inc as a contractor (less than an year)

    Pros

    Each employee learned to do their job on their own without any form of training.

    Cons

    Not being able to do the job correctly. Iron Mountain hires only a small handful of permanent employees, and once they lay off a dozen or so temp workers who are hard working, and then Iron Mountain hires new employees.

    Advice to ManagementAdvice

    Be on the same page with everyone and communicate better, especially with the coordinators and employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    So far so good. Nice perks working from home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Finance in Boston, MA
    Former Employee - Director of Finance in Boston, MA

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Friendly atmosphere, great benefits, team players all around.

    Cons

    CEO is needy and detached from the company

    Advice to ManagementAdvice

    Fire CEO and find someone from within.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    It's ok. Culture is a little boring. They lay people off a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee Communications Manager in Boston, MA
    Current Employee - Employee Communications Manager in Boston, MA

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    No drama. Nice people. Cafe serves good food. Nice office.

    Cons

    They lay people off at the drop of a hat. A few months later, they rehire for the same role.

    Advice to ManagementAdvice

    Think before you lay people off.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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