Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated October 23, 2014
Updated October 23, 2014
376 Reviews
3.0
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
78 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 18 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 27 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

Employee Reviews

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  1.  

    Finance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    Global company with good benefits & on site subsidized cafeteria

    Cons

    Lots of red tape to get things done & constant changes impacting work. Lack of good leadership.

    Advice to ManagementAdvice

    Upper mgmt needs to listen to their employees

  2.  

    Not what I hoped it would be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (more than an year)

    Pros

    Independent work environment. Managers only bugged you if you didn't do your job.

    Cons

    The training was far too long, and mostly self-taught via outdated web presentations. The actual job differed significantly from the job description. It basically boiled down to being a telemarketing position.

    Advice to ManagementAdvice

    Have more of a clear view of what you want your employees to do. Some departments are fine, but mine was all over the place when it came to what our responsibilities were.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It was ok didn't really enjoy my job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    Goid benefits and meeting new people

    Cons

    Rules some are ridiculous and some things should change like amount of time for a break and clothing because its different if you have curves

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  5. 1 person found this helpful  

    Micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cdl Courier
    Former Employee - Cdl Courier

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Not much of an upside. No weekends for the most part

    Cons

    Micromanaged and pay. Room for advancement is minimal.

    Advice to ManagementAdvice

    Very little. They say they promote within but all of corporate management comes from the outside.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Good Company but what will change as a REIT?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Iron Mountain has good management practices with solid policies and procedures without getting overly bureaucratic. I have been at companies with too little structure an ones with too many. Iron Mountain has the best balance of any company I have worked for.

    Cons

    How will the future of the company change as it pursues a REIT structure? Iron Mountain has had it's share of layoffs in the past and have parted ways with many strong performers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Unclear future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA

    I have been working at Iron Mountain Inc full-time (more than 5 years)

    Pros

    Stable - usually. Fair pay. The people are generally great. A good place to work if you are on the right teams.

    Cons

    Unclear where the company is headed. Seems rudderless. Lack of professional development options.

    Advice to ManagementAdvice

    Invest in people and articulate a strategy that you can rally people behind.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great training program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Response Representative in Collegeville, PA
    Former Employee - Customer Response Representative in Collegeville, PA

    I worked at Iron Mountain Inc full-time (less than an year)

    Pros

    Iron Mountain provides a great training program for new hires in the customer response/issue resolution departments. It is set up exactly how I learn new concepts so it was definitely a plus for me.

    Cons

    Management seems to be pretty strict on the work schedule. I understand this is necessary to service the customers appropriately but allowing a little leniency would be preferred from the employees perspective.

    Advice to ManagementAdvice

    Be open to communication, ideas and suggestions. And please try to work with your top talent on their needs, otherwise you will keep losing them.

    No opinion of CEO
  9.  

    There are better jobs!!! Keep looking!

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc full-time

    Pros

    It's a job...you come to work 8 hours a day 5 days a week and you take home a check every two weeks.
    There is a ton of volunteer hours if that is something you are into.
    It can be an easy job.

    Cons

    The management is horrible! I can't speak for the whole company, but at our location communication is definitely something they lack!
    Micromanagement! It is all about the numbers, good for the company, exasperating for the employees.
    Expectations of employees to follow procedures and guidelines when they themselves do not!

    Doesn't Recommend
  10. 3 people found this helpful  

    Good people. Hardworking, caring, dedicated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cdl Courier in Kent, WA
    Current Employee - Cdl Courier in Kent, WA

    I have been working at Iron Mountain Inc full-time (more than 3 years)

    Pros

    As a courier CDL B driver, every day is different and challenging. Enjoy working independently. Management very responsive to concerns. Friendly, hard working crew.

    Cons

    Some days are very long. Management in transportation has always had difficulty maintaining a full staff due to turn over. Customer service has always been a problem despite attempts at improvement. Customer service is the biggest complaint drivers receive from the front line customers.

    Advice to ManagementAdvice

    Just to continue working on improving customer service. Just to continue to try to maintain full staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    I have been working as Program 7 Service Delivery Manager for projects across Digital and physical IT systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Boston, MA
    Current Employee - Project Manager in Boston, MA

    I have been working at Iron Mountain Inc full-time (more than 10 years)

    Pros

    Key reasons:

    1) Company' growth
    2) Salary & benefits

    Cons

    1) Leadership
    2) Team Management
    3) Overall hierarchical structure

    Recommends
    Positive Outlook
    Approves of CEO

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