Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated October 15, 2014
Updated October 15, 2014
371 Reviews
3.0
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
77 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 18 reviews)

  • Good Benefits, Charity work they get the employees to be involved in (in 26 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

Employee Reviews

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  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor/Facility Security Officer in Richmond, VA
    Former Employee - Operations Supervisor/Facility Security Officer in Richmond, VA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    While working fot Iron Mountain I found the atmosphere to be flexible, progressive and challenging.

    Cons

    The area the company can improve in is training and development. Sometimes employees are promoted without being trained and this can make their experience a stressful one.

    Advice to ManagementAdvice

    Continue to put frontline employees first. This is not a commom practice that other companies demand.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    It's a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA

    I have been working at Iron Mountain Inc as a contractor (more than 3 years)

    Pros

    Fairly easy going, not a lot of pressure - with the exception of one micro-manager. But everyplace has the one disgruntled employee that ruins it for everyone.

    Cons

    Only upper management is staff. Everyone else is "permanent" freelance. And the company does little things to remind you of your non-employee status all the time.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Poor Management and continuous layoff have resulted in negative moral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Pros

    Made some good career friends.

    Cons

    Several years when I started it was a great place to work with promise of career growth. Now it is a dead end, you only get promoted if Mgmt likes you. The RM area is a joke. The last 2 year they cannot keep experienced employees - the doors keep revolving in Boston or Collegeville/Royersford and part of it is POOR Mgmt.

    Advice to ManagementAdvice

    Treat people like human beings not a commodity and offer promotions based on skills and not just to your friends. You are running a public company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It was wonderful experience they did want me to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Dockworker in Dallas, TX
    Former Employee - Warehouse Dockworker in Dallas, TX

    I worked at Iron Mountain Inc full-time (less than an year)

    Pros

    Benefits, Hours, pay, and compensation / rewards to get for being such a hardworking enthusiastic employee.

    Cons

    Operating some of the equipment the culture and dealing with the strenuous labor that comes with the job

    Advice to ManagementAdvice

    The management is pretty descent and sophisticated in how they go about dealings with certain situations that might cause the company to fail. But overall there pretty reasonable on employees that depends on your work ethics, dependability, accuracy, and sense of urgency.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Business development executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Executive in Boston, MA
    Former Employee - Business Development Executive in Boston, MA

    I worked at Iron Mountain Inc full-time (less than an year)

    Pros

    Nice people, nice products nice office

    Cons

    Bad commissions and commission pans

    Advice to ManagementAdvice

    Stop changing everything! there is too much going on

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Bullies in Management. If you get in the way, you're gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Philadelphia, PA
    Current Employee - Anonymous in Philadelphia, PA

    I have been working at Iron Mountain Inc

    Pros

    Nice additions to the building.

    Cons

    Politics, bullies out of control

    Advice to ManagementAdvice

    Get rid of management with a personal agenda and go back to your roots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    The annual headcount cuts are coming!

    Current Employee - Business Development Executive
    Current Employee - Business Development Executive

    I have been working at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Very few anymore. I used to be proud to say I worked at Iron Mountain, but not any more. Going downhill fast, and customers are taking the brunt of it.

    Cons

    Constant turnover and changing of Book assignments. The annual re-orgs aren't even annual anymore. Next one coming by beginning of 4th quarter this year.

    Advice to ManagementAdvice

    Stop the bleeding. Pretty soon you will have no one left to take care of customers, to sell, or to run the operations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Staff Position in Boston, MA
    Former Employee - IT Staff Position in Boston, MA

    I worked at Iron Mountain Inc full-time (more than 3 years)

    Pros

    Easy commute, Great people, training provided for and encouraged. Reasonable pay flexible hours and ability to work from home

    Cons

    Constant change, need to listen more carefully to line employees. difficult to implement change with corporate processes

    Advice to ManagementAdvice

    Listen carefully to employees, Match 401K. Allow and encourage feedback

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    They do not appreciate their employees.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc

    Pros

    The only great thing about working at Iron Mountain is that they give quarterly bonuses but who knows how long they will last with the direction the company is taking.

    Cons

    Recent lay off, out sourcing, disorganization, micro managing, no clear career path, they say one thing and do another. To top it off, you can receive excellent quality review scores and leave on good terms with the company but the HR policy does not allow managers to provide references or letters of recommendation.

    Advice to ManagementAdvice

    Micromanaging is not effective. Show your employees that you trust them and encourage them. If they believe in themselves, they will work harder and they will want to stay with the company.

  11. 4 people found this helpful  

    High expectations and lacks the tools and bodies to get the job done effectively.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Service Specialist
    Current Employee - Operations Service Specialist

    I have been working at Iron Mountain Inc (more than an year)

    Pros

    Team members are a great group of employees. Work areas are clean, climate controlled and they offer a decent benefits package for full time employees.

    Cons

    The work load is excessive for the amount of people on the team. I understand metrics, employee performance and maximizing productivity but Iron Mountain takes these methods too far in my opinion. For a company that consistently generates revenue, it would not hurt the bottom line to hire some more employees rather than work the existing ones to death.

    Advice to ManagementAdvice

    Before you supervise or manage a department, spend at least a week in the records center, vault operations and do a ride along with the couriers. You will have a better understanding of the challenges each work group faces during the daily operations. It is one thing to manage and something totally different to be a leader.

    Recommends
    Neutral Outlook
    No opinion of CEO

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