Iron Mountain Inc

  www.ironmountain.com
  www.ironmountain.com

Iron Mountain Inc Reviews

Updated October 23, 2014
Updated October 23, 2014
376 Reviews
3.0
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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William Meaney
78 Ratings

Review Highlights

Pros
  • Good front line employees and work life balance is ok (in 18 reviews)

  • Global company with good benefits & on site subsidized cafeteria (in 27 reviews)


Cons
  • Like most places upper management has no clue what people actually goes through on a daily basis (in 14 reviews)

  • Customer service has always been a problem despite attempts at improvement (in 13 reviews)

More Highlights

Employee Reviews

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  1.  

    Operation Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor

    I have been working at Iron Mountain Inc full-time (less than an year)

    Pros

    Pay, work life balance, resources

    Cons

    Job Stability, a lot of "old timers" with horrible business minds, knowledgeable supervisors and managers with little leadership skills.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Bright, caring staff poised to successfully land high growth opportunities now that it's a REIT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Architect in Los Angeles, CA
    Current Employee - Solutions Architect in Los Angeles, CA

    I have been working at Iron Mountain Inc full-time (less than an year)

    Pros

    Bright and surprisingly creative and flexible staff makes work engaging and fun. Long-timers know where the bodies are buried and are able to steer newbies clear of potential problems. Much of the training is self-help videos and online exercises, generally very good. Excellent market data, leads and research ensure the best and brightest have the best info to make good decisions and to be most productive. Solid benefits and pay. Vision and Mission are easy to get behind and support.

    Cons

    A challenging environment to gain proficiency; some processes seem over engineered and people in the know go around these hurdles, causing fires elsewhere. Good communication and transparency, though, but cycles are burned unnecessarily. CYA emails and figuring out what's going on by the 48th forward is tedious, but it's in the culture.

    Advice to ManagementAdvice

    We need a process to autopsy things that go wrong and another to challenge industry data and stats based on our own experiences. Teams in the field have a lot of industry and competitive insight that could better be shared - perhaps on Salesforce "Chatter" Also, we should have "No Meeting Fridays" to catch up, distill and share what we've learned.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Better Management

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Pros

    Hours, the work load ratio, hour lunch, keep healthy programs

    Cons

    Management, not listening to employees, family-work life

    Advice to ManagementAdvice

    Learn to listen to your employees because they are the ones doing the work everyday so they definitely know what will work and won't work! Numbers aren't every thing

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  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor/Facility Security Officer in Richmond, VA
    Former Employee - Operations Supervisor/Facility Security Officer in Richmond, VA

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    While working fot Iron Mountain I found the atmosphere to be flexible, progressive and challenging.

    Cons

    The area the company can improve in is training and development. Sometimes employees are promoted without being trained and this can make their experience a stressful one.

    Advice to ManagementAdvice

    Continue to put frontline employees first. This is not a commom practice that other companies demand.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Typical Work Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cdl Courier
    Current Employee - Cdl Courier

    I have been working at Iron Mountain Inc full-time (more than an year)

    Pros

    The pay is alright and the supervisors and coordinators are easy to get along with. The benefits are also fairly good. Incentive compensation is offered quarterly so that is always a nice bonus. Promotes from within.

    Cons

    Everything continuously changes and it's since it's corporation everything comes down to the bottom line for all the share holders. The company policies themselves make the job suck at times. Like most places upper management has no clue what people actually goes through on a daily basis.

    Advice to ManagementAdvice

    Get your hands dirty to have a better understanding of what goes on, especially when you feel the need to constantly change metrics.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    It's a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hollywood, CA
    Current Employee - Anonymous Employee in Hollywood, CA

    I have been working at Iron Mountain Inc as a contractor (more than 3 years)

    Pros

    Fairly easy going, not a lot of pressure - with the exception of one micro-manager. But everyplace has the one disgruntled employee that ruins it for everyone.

    Cons

    Only upper management is staff. Everyone else is "permanent" freelance. And the company does little things to remind you of your non-employee status all the time.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Poor Management and continuous layoff have resulted in negative moral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    Pros

    Made some good career friends.

    Cons

    Several years when I started it was a great place to work with promise of career growth. Now it is a dead end, you only get promoted if Mgmt likes you. The RM area is a joke. The last 2 year they cannot keep experienced employees - the doors keep revolving in Boston or Collegeville/Royersford and part of it is POOR Mgmt.

    Advice to ManagementAdvice

    Treat people like human beings not a commodity and offer promotions based on skills and not just to your friends. You are running a public company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    It was wonderful experience they did want me to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Dockworker in Dallas, TX
    Former Employee - Warehouse Dockworker in Dallas, TX

    I worked at Iron Mountain Inc full-time (less than an year)

    Pros

    Benefits, Hours, pay, and compensation / rewards to get for being such a hardworking enthusiastic employee.

    Cons

    Operating some of the equipment the culture and dealing with the strenuous labor that comes with the job

    Advice to ManagementAdvice

    The management is pretty descent and sophisticated in how they go about dealings with certain situations that might cause the company to fail. But overall there pretty reasonable on employees that depends on your work ethics, dependability, accuracy, and sense of urgency.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Disgusted!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator in Saint Louis, MO
    Former Employee - Coordinator in Saint Louis, MO

    I worked at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Great team players in the company, challenging decent pay and benefits.

    Cons

    Horrible management. GM totally clueless let people go and do not replace them. More work and less people all the time. Definitely do not value their employees or care about their opinions. Used to be a great place to work once upon a time.

    Advice to ManagementAdvice

    Doesn't matter they don't listen anyway.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    The annual headcount cuts are coming!

    Current Employee - Business Development Executive
    Current Employee - Business Development Executive

    I have been working at Iron Mountain Inc full-time (more than 8 years)

    Pros

    Very few anymore. I used to be proud to say I worked at Iron Mountain, but not any more. Going downhill fast, and customers are taking the brunt of it.

    Cons

    Constant turnover and changing of Book assignments. The annual re-orgs aren't even annual anymore. Next one coming by beginning of 4th quarter this year.

    Advice to ManagementAdvice

    Stop the bleeding. Pretty soon you will have no one left to take care of customers, to sell, or to run the operations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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