Iron Mountain Inc Reviews

Updated June 29, 2015
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436 Employee Reviews

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  1. Helpful (1)

    Going through changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director

    I worked at Iron Mountain Inc

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    - Great pay and benefits
    - Large organization with many layers and established teams
    - Strong financial health
    - Records management leader

    Cons

    - Industry changing to digital, company moving to REIT focus away from physical storage
    - Middle leadership given too long to fail before changes are made, slow to react, and too detached/oblivious to what is takes to execute plans
    - Operations team not efficient but think they are

    Advice to Management

    Cut out older non-producing leadership who blame lower lever managers for their lack of leadership.


  2. A very pleasant one.A good company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Iron Mountain Inc

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The ability to be creative.They let you think on your own.

    Cons

    Not enough middle management support. But improving. Hopefully this will show results soon.

    Advice to Management

    Get rid of the red tape from Corp. To many decisions get held up at corp.


  3. If you like making just enough to get by... then work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Record Center Specialist in Raytown, MO
    Current Employee - Record Center Specialist in Raytown, MO

    I have been working at Iron Mountain Inc full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    I do love the benefits here

    Cons

    When it comes time for a raise they use presents, like 1 percent of you current salary. That's what I got after a year of work... 1 percent increase.

    Advice to Management

    If you want to keep your employees compensate them properly.


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  5. Great potential but leaders not addressing real issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Nice, well-meaning people; strong culture of doing the right thing; belief in talent as strategy; strong financial management; commitment to social responsibility.

    Cons

    Gap between intent and execution. Very risk averse; old boy network, especially in the field; too many people who have only worked at Iron Mountain/stuck in tradition; too much DIY for employees to function efficiently (and happily).

    Advice to Management

    Address the "cons." Ask people to help you solve problems, create solutions -- too much input and thinking trapped at the senior level.


  6. Good place to work if you're in the right organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Boston, MA
    Current Employee - Program Manager in Boston, MA

    I have been working at Iron Mountain Inc full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, benefits, and work/family balance.

    Cons

    Abrupt organizational changes seem to occur on a regular basis.

    Advice to Management

    Watch your back.


  7. Helpful (1)

    ....and the cuts continue....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Executive in Chicago, IL
    Current Employee - Business Development Executive in Chicago, IL

    I have been working at Iron Mountain Inc full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    local colleagues are great, sense of family is the norm.

    Cons

    Almost too many to list. So many cuts in Operations that quality is being severely affected. Mistakes being made, and customers are suffering as a result. Sales targets set so high that only 20% of salesforce hit them last year, yet they went up again this year. The organization is in chaos, they don't stick with a strategic plan more than 6 months before they start changing it yet again.

    Advice to Management

    WHAT HAPPENED TO TCS (Total Customer Satisfaction) -- one of our "core values"?? NOTHING that has been implemented in the last 3-4 years is beneficial to customers.


  8. Ever-Changing and Direction unknown

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Development Executive in Washington, DC
    Former Employee - Senior Business Development Executive in Washington, DC

    I worked at Iron Mountain Inc full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some good people work for this company.

    Cons

    Job changes every six months. Management changes every year. Comp plan changes yearly as do job descriptions. Comp plans focus on paper storage sales to benefit the companies strategies. Which do NOT align with the direction most customers are driving.

    Advice to Management

    Decide one thing and stick to it.


  9. Under paid. Under appreciated.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Records Specialist in Chicago, IL
    Current Employee - Records Specialist in Chicago, IL

    I have been working at Iron Mountain Inc

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits, Bonuses, Volunteering programs.

    Cons

    Work load, Physically demanding, Annual raise, Treadmill job can't move up. Pay not worth how much they work you

    Advice to Management

    Value your employees like you value you're customers. Tryna to squeeze every little production out of your workers while not worrying about safety our well being.


  10. Helpful (3)

    A good traditional company with opportunities for the ambitious, flexible, patient, mobile, and ops-inclined

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Iron Mountain Inc full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work/Life Balance is absolutely attainable if you use your time and focus effectively. Career advancement opportunities are yours for the taking if you actively pursue development and growth opportunities (you must have smart initiative), if you are willing to wait, and if you are willing to relocate. Benefits are solid - middle of the pack for good large companies, and they make continual improvements. Many resources have been expended and made available to all people leaders to help them be better managers for their direct reports. Iron Mountain is always looking to improve. I think the most recent changes have been in everyone's favor and the growth we need might finally take hold.

    Cons

    I haven't worked for many other large corporations, and I hear this is par for most of them, but the reorganization addiction really needs to settle down a bit. This is especially true in the IT department. The disconnect between the aspirational core values and the realities of management/shareholder-driven business decisions is jarring and could use some soul-searching and reconciliation. The supervisor role is in need of a re-evaluation of duties; too much of the role is administrative and tactical, and they need much more time available to spend being mentored and developing their people leadership.

    Advice to Management

    I'm all for change for the better, but sometimes you need more than 6 months to see if a change worked or not. Or, let's not decide to do a change if there's strong evidence that it's not the right direction, and maybe we won't need to course-correct in 6 months. I'm not saying we should freeze up every time we are trying to make a decision. But sometimes I don't know if leadership across all levels truly owns their decisions, including the fact that it might take extra assistance and resources in the short-term in order to implement the change well and take care of unforeseen circumstances, even if we are trying to save costs in the long run.

    But the future looks good and the past year we saw some encouraging changes in leadership behavior. Emphasize the "Good to Great" mentality so that folks aren't constantly worried that the company is tanking every time we talk numbers, but rather that we're looking to be even better than the good we already are. Limit initiatives across the company and give leaders time to fully implement one before rolling out another one.


  11. Good Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Jersey City, NJ
    Former Employee - Customer Service Associate in Jersey City, NJ

    I worked at Iron Mountain Inc

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -Opportunities to grow (but not expressed to employees)
    -Bonuses
    -Staff Lunches
    -Diversity

    Cons

    -Poor management
    -Lack of training
    -Office culture lacking
    -Go by the book management style
     -dark offices/cubicles



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