Iron Mountain Inc Reviews

Updated July 28, 2015
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449 Employee Reviews

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  1. Good Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Jersey City, NJ
    Former Employee - Customer Service Associate in Jersey City, NJ

    I worked at Iron Mountain Inc

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -Opportunities to grow (but not expressed to employees) -Bonuses -Staff Lunches -Diversity

    Cons

    -Poor management -Lack of training -Office culture lacking -Go by the book management style -dark offices/cubicles


  2. Helpful (1)

    Client Relationship Executive

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Executive in Royersford, PA
    Current Employee - Client Relationship Executive in Royersford, PA

    I have been working at Iron Mountain Inc full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Company tries to do right by employees, even if they make a decision and it's not well received they attempt to change it to accommodate the employee population

    Cons

    Sales team are segmented out. Management is okay but . A lot of constant change and no room to advance.

    Advice to Management

    Managers need first hand knowledge of how to do sales role, they need to be open to help, educate, and listen.


  3. Helpful (6)

    Where is Iron Mountain headed?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Iron Mountain Inc full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good company! Leader in the industry. Iron Mountain has good intentions to be fair to employees. Benefit package is good compared to other companies. Excellent work/life balance for many in sales. Freedom to work in the office or home thanks to VOIP technology. Most employees have been with the company for more then 10 years now. Historically, many are proud to work for this organization.

    Cons

    The industry is changing and Iron Mountain is struggling survive. Customer are no longer storing paper due to the cloud. Many layoffs and pay cuts is common place now. Most of the long term talent is gone due to salary, commission changes (on top of an unrealistic quotas to store more paper) . Every year, there is a new program. Nothing sticks long enough to measure results. The year Iron Mountain was forced to change to a REIT, the dynamics of the company changed.

    Advice to Management

    Stop the good talent from leaving! Dig deep in the field to have a better understanding. Money drives behavior so go back to realistic quotas. At this point, no one is happy. Morale is low! Get rid of some of that real estate and invest in new customer focused technology to stay relevant.


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  5. Opportunity exists for mature business with continued focus on Customer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Team Leader in Boston, MA
    Former Employee - Executive Team Leader in Boston, MA

    I worked at Iron Mountain Inc full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Mature business with potential for growth outside of North America

    Cons

    Balance focus on International and emerging market growth with mature North America business

    Advice to Management

    Stay focused on the customer


  6. Helpful (1)

    Laid off in reorganization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Jose, CA
    Former Employee - Director in San Jose, CA

    I worked at Iron Mountain Inc full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people and service in my division but the rest of the company is poor.

    Cons

    rigid and outdated systems, policies and upper mgmt.

    Advice to Management

    Need to invest more in front line employees and listening to customers feedback.


  7. old school box management company that was struggling to evolve

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Iron Mountain Inc full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    big company with typical resources and benefits, decent mid-level compensation depending upon role

    Cons

    no clear strategy, lack of stability, dying business

    Advice to Management

    develop a true mission and strategy, be loyal to customers and employees


  8. Helpful (1)

    Sr. Mgmt makes changes without understanding customer and employee needs. Very poor decision making.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA

    I worked at Iron Mountain Inc

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great people work there that care alot.

    Cons

    too much cost costing and reorgs vs trying to manage the business in the right direction.

    Advice to Management

    recruit new leadership and/or promote good people within to make better decisions.


  9. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakland, CA
    Current Employee - Anonymous Employee in Oakland, CA

    I have been working at Iron Mountain Inc

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fair, transparent, ethical, respectful. Values relationships. Goal oriented.

    Cons

    None really to speak of.

    Advice to Management

    Keep it going!


  10. Helpful (1)

    Solid as an oak, nimble as one too.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Supervisor in Boston, MA
    Current Employee - IT Supervisor in Boston, MA

    I have been working at Iron Mountain Inc full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Iron Mountain is a stable company, They've made some changes in the last year to make it easier to socialize at work.

    Cons

    Iron Mountain is mired in it's ways. changes never come quick and they're not above toying with their employees.

    Advice to Management

    Embrace change, modernize, care about your employees.


  11. 10-key data entry counts of files and folders .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Clerk in Riverside, CA
    Former Employee - Data Entry Clerk in Riverside, CA

    I worked at Iron Mountain Inc

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I am team work and best hard worker I get along with co-workers.

    Cons

    I am goal and positive And I am promote to better job.

    Advice to Management

    I help to inform good management and best business.



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