Ista North America

www.ista-na.com
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Ista North America Reviews

Updated November 2, 2014
Updated November 2, 2014
25 Reviews
2.3
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Mark Ianni
9 Ratings

Employee Reviews

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  1.  

    I have been here many years but the company has sold its entre North American presence in the past 2 1/2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Alpharetta, GA
    Current Employee - Accountant in Alpharetta, GA

    I have been working at Ista North America full-time (more than 10 years)

    Pros

    It was a good company.

    Cons

    With the Sale, Accounting will be outsourced. The new company has a different direction and philosophy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Destroyed by aurea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ista North America full-time (more than a year)

    Pros

    Great people, Wfh policy but all gone with the bought out

    Cons

    Aurea purchased ista, aurea has no idea what we are doing, it is ruining ista business.

    Advice to ManagementAdvice

    You should set a goal to improve your profit to 100% instead of just 70%

  3.  

    Great Company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ista North America

    Pros

    Great people to work with. The company culture and open communication are assets in this organization with an incentive to share knowledge.

    Cons

    This position had a limited term; it was too short. Limited room to move up from within.

    Advice to ManagementAdvice

    This company has continued growth potential.

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  5.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ista North America full-time (more than a year)

    Pros

    Non management peers, made some good friends, people are caring, telecommute options

    Cons

    Certain management, directors, condescending attitudes from people in control rather than fostering an positive team environment, constant turn-over, people are not allowed to do their job to the best of their ability,

    Advice to ManagementAdvice

    take some classes on how to foster a positive team environment and make all team members feel important and worthy

    Doesn't Recommend
    No opinion of CEO
  6.  

    What can one say? SMH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ista North America full-time

    Pros

    Great people; Work from Home policy is well developed and mature; Flexibility with work hours; good attempt at improving benefits over the last year or 2

    Cons

    Little to no transparency from senior management, left in the dark about many things hence the rumor mill abounds especially if you are in a certain circle; some unfriendly and sometimes downright rude managers; seemingly dead end career-wise for some roles after recent reorg; "cleekish" mentality amongst certain key individuals which can come off as exclusionary; bunch of unhappy employees, majority of the staff looking for their next opportunity; integrity sometimes takes a back seat; little or no reaction to the high turnover, apathy even; most employees do not feel valued(it's bad when people quit without finding another job)

    Advice to ManagementAdvice

    Listen to your employees; lead by example, transparency goes both ways; be honest; try to retain your employees;

    Doesn't Recommend
    No opinion of CEO
  7.  

    New hires are improving culture

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ista North America full-time (more than a year)

    Pros

    Employees are generally collaborative and empowered to make decisions. Good work life balance. Recent promotions and new hires has improved how teams work together.

    Cons

    High customer expectations seems to force employees to find quick fixes rather than long term solutions. Some work can be repetitive.

    Advice to ManagementAdvice

    Hire managers with management experience not just for their technical skills. Develop more employees to become managers.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Would not recommend to a friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Alpharetta, GA
    Former Employee - Senior Project Manager in Alpharetta, GA

    I worked at Ista North America full-time (less than a year)

    Pros

    • Fast paced environment
    • Some great people
    • Good building with workout facility & open work areas
    • Good location (Alpharetta)
    • Corporate events like annual international Bowling & Soccer tournaments are well executed
    • Extensive telecommuting program; team members are usually available through Lync
    • May 2014 reorg seemed to be a positive move
    • Parent company has deep pockets
    • Interesting: Actual employees are pictured on the career website
    • Update: free catered lunch on Thursday was discontinued
    • Update: New FT employees get benefits starting the first full month

    Cons

    • High attrition: by my count, 12 people (~10% of the total workforce) quit / kicked out within ~3 weeks in Spring 2014
    • Key ista|net product is highly fragmented & needs a major architecture overhaul
    • Not enough conference room space
    • Very few onshore developers & QA (~20-30% on my team) – most is offshore contract
    • Too many people crammed into workspace with small desk areas, most people keep headphones on
    • Common work hours are wacky. Many developers reported working 12-14 hour days, including many consecutive weekends. However, I noticed that the office was consistently extremely quiet before 9:00, and after 4:00. Lots of “work” executed via iphones.

    Advice to ManagementAdvice

    • Build a culture of trust
    • Replace the several architects who have left in the past year
    • Focus on a medium to long strategy, rather than being reactionary
    • Evaluate leadership – some mid-level managers seem to be in way over their heads

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Not a bad experience, but raises and salary are below average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk in Houston, TX
    Former Employee - Help Desk in Houston, TX

    I worked at Ista North America full-time (more than a year)

    Pros

    Ability to work remote. Flexible schedules

    Cons

    Poor Management. Below Average Salary rates.

    Advice to ManagementAdvice

    Pay workers according to industry and implement a better management strategy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ista North America full-time (more than 3 years)

    Pros

    Unfortunately, there aren't any pros now that all of good people have left.

    Cons

    1) Management that doesn't act.
    2) CIO that is clueless.
    3) Bad decisions by upper management.
    4) Ancient code base.
    5) Poor salaries, so have to hire unqualified developers.
    6) Expectation of management for workers to work nights and weekends to complete a project they made impossible promises for.
    7) Don't know they are a software company.
    8) Too many "key" people who "can't" be fired, but cause irreversible damage to the company.

    Advice to ManagementAdvice

    Either recruit top tier people (management and developers) that know what they are doing or close the company. To offshore the development of the product that makes money results in higher over all cost and huge increase of technical debt.

    Stop worrying about "metrics" start worrying about software maturity!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Ista was a very nice place to work. What I liked most about Ista was that there was a lot of nice people there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Print Coordinator in Alpharetta, GA
    Former Employee - Print Coordinator in Alpharetta, GA

    I worked at Ista North America full-time (more than 10 years)

    Pros

    One of the best experiences for me at Ista, was that, I was chosen to create a Company Song Jingle. I created "OO Ista". This song jingle was used for Advertising at Trade Shows, and for their Customer Service Phone Line.

    Cons

    I enjoyed working at Ista. I was there for 10 years, I thought is was a well run company.

    Advice to ManagementAdvice

    Changes in Management sometimes happen. I've learned that company's have to make adjustments.

    Recommends
    Neutral Outlook
    Approves of CEO

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