J. Alexander's

  www.jalexanders.com
  www.jalexanders.com

J. Alexander's Reviews

Updated October 13, 2014
Updated October 13, 2014
50 Reviews
3.4
50 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. Alexander's Chairman, President, and CEO Lonnie J. Stout II
Lonnie J. Stout II
22 Ratings

Employee Reviews

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  1.  

    Great for entry level or part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Atlanta, GA
    Current Employee - Server in Atlanta, GA

    I have been working at J. Alexander's part-time (more than 3 years)

    Pros

    The system is highly based around team work. The environment is professional and friendly. Some of the managers (coaches) seem to genuinely care about the satisfaction of the servers and kitchen staff.

    Cons

    Inconsistency as far of the discipline. Sometimes it feels too corporate to the point of obnoxious (i.e. teamwork games and tests)

    Positive Outlook
    Approves of CEO
  2.  

    High Standards of Carry Over to Other Professional Careers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Toledo, OH
    Former Employee - Bartender in Toledo, OH

    I worked at J. Alexander's full-time (more than 8 years)

    Pros

    Excellent training to the point of being highly knowledgeable about food and service and company culture
    You will make friendships that will last long after your tenure there. I've even seen many co-workers marry.
    High standards of food quality and service make it a place where you're proud to work
    Many of the things i've learned about dealing with the people have carried over to my professional life.

    Cons

    Tip-share system (at least when I was there) was greatly reduced, affecting income
    Some managers who come through are petty and unprofessional
    Not always understanding to personal issues that may come up.

    Advice to ManagementAdvice

    This only applies to some. Learn to take time to be grateful to your staff. Be more understanding that things come up. Quit firing loyal employees over one incident. Bring back some of the past perks and fun activities.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Be a champion

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Alexander's as a contractor (more than an year)

    Pros

    Teamwork, Friendly, 40% food, tip share

    Cons

    Hard to get shifts covered. Shifts overlap one another.

    Advice to ManagementAdvice

    Hire more people.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    The money is good, however this company will work you to the bone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter in Troy, MI
    Current Employee - Waiter in Troy, MI

    I have been working at J. Alexander's full-time (more than 3 years)

    Pros

    Good money, they use a matrix schedule.

    Cons

    Managers are micro managers. The company doesn't give you any breaks and when it is busy you are working like crazy.

    Advice to ManagementAdvice

    Learn to trust your staff and treat your employees as an asset not a number.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    J. Alexander's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager in Nashville, TN
    Current Employee - Restaurant General Manager in Nashville, TN

    I have been working at J. Alexander's full-time (more than 5 years)

    Pros

    Solid culture, high quality food, commitment to service. Careful consideration to high quality ingredients and incremental service improvements.

    Cons

    Communication challenges at times from leadership, incredibly high standards - which are a con for some.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great professional work environment leading the industry in standards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Alexander's full-time

    Pros

    Serious competent peers. Higher than industry average pay. Quality product and value driven standards. Several opportunities to learn culinary, service, and management skills.

    Cons

    Chance for growth has been limited due to a lack of company expansion. Management staffing shortage due to regular turnover leads to less opportunity to develop your staff and really grow your business.

    Advice to ManagementAdvice

    Invest more in development and management retention programs. Create a better balance between work and personal life for your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    I enjoyed the workplace, but the money did not suffice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook in Plantation, FL
    Former Employee - Line Cook in Plantation, FL

    I worked at J. Alexander's full-time (less than an year)

    Pros

    Aggressive fast paced atmosphere. Great employess and staff.

    Cons

    Being thrown into the fire as soon as you begin working there.

    Advice to ManagementAdvice

    Pay your cooks what they deserve as long as it matches their work load.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Challenging but rewarding if u work hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Overland Park, KS
    Former Employee - Server/Bartender in Overland Park, KS

    I worked at J. Alexander's full-time (more than 3 years)

    Pros

    Great leadership due to a great GM. Very few have the whole package. U cant teach what she has. The restaurant takes on the personality of who ever is in charge. The biggest compliment to her leadership is that her managers perform the same whether she is in the building or not. That atmosphere of professionalism leaves the public to believe that it is a single unit company.
    Not a chain. Her postion is one of the most challenging, demanding and unfortunately thankless jobs due to the nature of the business. Not sure if I can mention names but Lora thank you for all that you do.

    Cons

    Struggles with staffing. The bar mainly. In dire need of restructuring how tip out is executed. Turnover speaks volumes.
    corp office....every restaurant in america the bartenders get a % of total sales from each server plus their 2.13 an hr. That is the incentive of being a bartender. How high is turnover especially in the bar?? And how much money are you as a company wasting with training and then losing and having to rehire all over again.

    Advice to ManagementAdvice

    Whenever you grace us with your presence ( present RM excluded at least he gets up from the booth). Put your phone in your pocket roll up your sleeves and interact with YOUR TEAM!!..
    Inspire..teach...coach...develop. And god forbid inject yourself into the operation. Im assuming most if not all the RM's began as AM, GM's...the staff has zero interaction with these "corp boys"...Did you truly inspire your team on your visit? Or just knock out a required visit?

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Professional Environment, Killer Food, No Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Nashville, TN
    Current Employee - Server in Nashville, TN

    I have been working at J. Alexander's full-time (less than an year)

    Pros

    The food is outstanding. The managers and staff are all very professional.

    Cons

    Lunches. Long shifts. Heavy sidework loads. Three-table sections. Campers. Guests don't quite seem to feel that J. Alexander's is a "real" going-out experience, and usually don't spend much money in appetizers, cocktails, wine, etc. Very difficult to make $100 on any shift. Also, you have to work your way up to being a "closer"--the only way to make decent money. This is a highly corporate culture.

    Advice to ManagementAdvice

    Your people are people. Stop treating them like robots in a matrix. Give someone an incentive to stay. Care as much about your servers as you do about tasteplate.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Micromanaged but consistent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. Alexander's part-time

    Pros

    This is a great job for someone who wants to develop an array of skills, including discipline, consistency, and high personal standards.

    Cons

    This company is highly micromanaged, and some of the strict rules were a dampen on staff morale.

    Advice to ManagementAdvice

    Develop your team with a little bit more flexibility. Be aware that staff will eventually rebel against a hostile work environment.

    Recommends
    No opinion of CEO

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