J. Alexander's

  www.jalexanders.com
  www.jalexanders.com

J. Alexander's Reviews

Updated November 18, 2014
Updated November 18, 2014
54 Reviews
3.5
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. Alexander's Chairman, President, and CEO Lonnie J. Stout II
Lonnie J. Stout II
24 Ratings

Review Highlights

Pros
  • A fast paced environment that allows for advancement to various position within the restaurant (in 4 reviews)

  • good pay, get tips from the bar, not too long hours (in 3 reviews)


Cons
  • Some of the poorest, immature managers or "coaches" I have ever worked with try to "manage" this restaurant (in 5 reviews)

  • That is the incentive of being a bartender (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Opened a Restaurant Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager/Coach in Fort Lauderdale, FL
    Former Employee - Restaurant Manager/Coach in Fort Lauderdale, FL

    I worked at J. Alexander's full-time (more than 3 years)

    Pros

    Can be a great pay day for staff, depending on the location. Very professional and great reputation. Best training in the hospitality industry.

    Cons

    Hours for management can be intense. Team based setting, so sometimes slackers can bring others down.

    Advice to ManagementAdvice

    Cross Train.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It was a great learning experience for being a first time server. Teamwork based environment and management is great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Jacksonville, FL
    Former Employee - Server in Jacksonville, FL

    I worked at J. Alexander's part-time (more than an year)

    Pros

    Teamwork setting, that requires everyone to work together.
    Time and effort you put in is what you will get out of it
    If you enjoy the restaurant industry then you can work your way up to management positions and even higher

    Cons

    Management is always changing
    many hours go into the job in order to reap the benefits

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good Money Very strict Thrives on Consistency

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. Alexander's

    Pros

    Always busy which means you will always be making money..
    Great food
    Strong cocktails
    Nice wine selection
    Management is heavily involved in service standards and expediting food so there are few guest complaints..
    Very strict and very corporate but their system works which in turn helps everyone make money

    Cons

    The intensity of restaurant standards and volume turns into negativity from managers...managements' approach and attitude with issues can be rude and ornery. The corporation hires managers that are new graduates from colleges with hospitality degrees so most of them have zero experience with ever working as a prior chef, hostess, server, bartender etc which is frustrating because when it does get really busy, they do not offer to help because they don't know how to perform that job description.

    Advice to ManagementAdvice

    It is all about your delivery. If you speak to people a certain way then you are going to get that same response or reaction. And most likely that negativity will now permeate through your front-of-the-house staff onto your guests. Attitude n morale are key components to a successful restaurant. Be nice to your staff. Remember this is the HOSPITALITY industry. Everyone should be happy n smiling, yet still professional. Not frowning n angry n some employees have even been crying due to the way they were spoken to or treated. Not okay.

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  5.  

    Bewildered management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Oak Brook, IL
    Former Employee - Server in Oak Brook, IL

    I worked at J. Alexander's part-time (less than an year)

    Pros

    If scheduling is done well, you can make some good money every once in a while. The staff is fun and hard working.

    Cons

    Some of the management were unprofessional, arrogant, and ignorant to basic business practices.

    Advice to ManagementAdvice

    The turn around is not due to unmotivated servers, it is due to a lack of respectable management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    High Standards of Carry Over to Other Professional Careers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Toledo, OH
    Former Employee - Bartender in Toledo, OH

    I worked at J. Alexander's full-time (more than 8 years)

    Pros

    Excellent training to the point of being highly knowledgeable about food and service and company culture
    You will make friendships that will last long after your tenure there. I've even seen many co-workers marry.
    High standards of food quality and service make it a place where you're proud to work
    Many of the things i've learned about dealing with the people have carried over to my professional life.

    Cons

    Tip-share system (at least when I was there) was greatly reduced, affecting income
    Some managers who come through are petty and unprofessional
    Not always understanding to personal issues that may come up.

    Advice to ManagementAdvice

    This only applies to some. Learn to take time to be grateful to your staff. Be more understanding that things come up. Quit firing loyal employees over one incident. Bring back some of the past perks and fun activities.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Be a champion

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Alexander's as a contractor (more than an year)

    Pros

    Teamwork, Friendly, 40% food, tip share

    Cons

    Hard to get shifts covered. Shifts overlap one another.

    Advice to ManagementAdvice

    Hire more people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great for entry level or part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Atlanta, GA
    Current Employee - Server in Atlanta, GA

    I have been working at J. Alexander's part-time (more than 3 years)

    Pros

    The system is highly based around team work. The environment is professional and friendly. Some of the managers (coaches) seem to genuinely care about the satisfaction of the servers and kitchen staff.

    Cons

    Inconsistency as far of the discipline. Sometimes it feels too corporate to the point of obnoxious (i.e. teamwork games and tests)

    Positive Outlook
    Approves of CEO
  9.  

    J. Alexander's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager in Nashville, TN
    Current Employee - Restaurant General Manager in Nashville, TN

    I have been working at J. Alexander's full-time (more than 5 years)

    Pros

    Solid culture, high quality food, commitment to service. Careful consideration to high quality ingredients and incremental service improvements.

    Cons

    Communication challenges at times from leadership, incredibly high standards - which are a con for some.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    The money is good, however this company will work you to the bone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waiter in Troy, MI
    Current Employee - Waiter in Troy, MI

    I have been working at J. Alexander's full-time (more than 3 years)

    Pros

    Good money, they use a matrix schedule.

    Cons

    Managers are micro managers. The company doesn't give you any breaks and when it is busy you are working like crazy.

    Advice to ManagementAdvice

    Learn to trust your staff and treat your employees as an asset not a number.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great professional work environment leading the industry in standards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Alexander's full-time

    Pros

    Serious competent peers. Higher than industry average pay. Quality product and value driven standards. Several opportunities to learn culinary, service, and management skills.

    Cons

    Chance for growth has been limited due to a lack of company expansion. Management staffing shortage due to regular turnover leads to less opportunity to develop your staff and really grow your business.

    Advice to ManagementAdvice

    Invest more in development and management retention programs. Create a better balance between work and personal life for your employees.

    Recommends
    Positive Outlook
    No opinion of CEO

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