J. C. Penney Reviews in Orlando, FL

Updated June 7, 2014
Updated June 7, 2014
2,040 Reviews
3.0
2,040 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
503 Ratings

Review Highlights

Pros
  • It once was a good company to work for with a nice employee discount (in 146 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 45 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 43 reviews)

  • They beat into you to get people to sign up for a JCP credit card (in 77 reviews)

More Highlights

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Makine a difference one customer at a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Catalog/Customer Service  in  Orlando, FL
    Former Employee - Catalog/Customer Service in Orlando, FL

    I worked at J. C. Penney

    Pros

    jCpenney management was easy to work with. Flexible scheduling allowed me more time with my family

    Cons

    Some of the customers were not the friendliest to work with. Even though I tried to exhibit the best customer skills possible, sometimes nthing could satisfy them.

    Advice to ManagementAdvice

    great job speaking with your employees, not at them.

    Recommends
    No opinion of CEO
  2.  

    HORRIBLE PLACE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Orlando, FL
    Former Employee - Sales Associate in Orlando, FL

    I worked at J. C. Penney part-time for more than a year

    Pros

    The job itself is not difficult to do.

    Cons

    EVERYTHING! Pay, hours, communication, and management.

    Advice to ManagementAdvice

    Find another job!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Not the same JCP I started with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Orlando, FL
    Former Employee - Management in Orlando, FL

    I worked at J. C. Penney full-time for more than 10 years

    Pros

    The people you work with make all the difference. I have had the pleasure of working with some of the brightest and most dedicated people I know. It takes true spirit to work in a retail environment, especially at the Store level.

    Cons

    The failed reorganization under Ron Johnson has put an incredible amount of stress on the team. From layoffs to lawsuits, the organization is facing an uphill battle.

    Advice to ManagementAdvice

    Bring back the talent you let go under Ron Johnson. Get back to the basics and the customer will return.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    My employment of 6 years at J. C. Penney has gone from great, to very unpleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Different Every Few Weeks At This Point  in  Orlando, FL
    Current Employee - Different Every Few Weeks At This Point in Orlando, FL

    I have been working at J. C. Penney part-time for more than 5 years

    Pros

    There used to be a plethora of "Pros" to working at J. C. Penney. There was a family atmosphere where teamwork and the importance of customer service was the clear. The store culture was helpful, empowered and secure. My particular store at the Florida Mall in Orlando was a pleasure to work for, even to the point of looking forward to going to work. The compensation/benefits were competitive in each particular field, and home/work quality was fair as the staff was set to be flexible to its employees, a very valuable asset to me as I have been working towards my higher education while employed at J.C. Penney. Please read the "Cons" section before continuing reading the next portion of my "Pros" take.

    The board at J.C. Penney has clearly learned valuable lessons from the Ron Johnson experiment as is evident from the perfect replacement of Bill Ackman, (founder and co-owner of Pershing Square Capital Management, a hedge fund, and J.C. Penney’s largest shareholder) with Ronald W. Tysoe, who has nearly 20 years of high-level executive leadership experience at Macy's Inc. Ackman stepped down after disputes with the Board of Directors over the ousting of Ron Johnson, which was likely due to his head role in bringing in Mr. Johnson as CEO. With Tysoe's veteran retail experience and knowledge at the largely successful Macy's Inc., you can expect that an effective, proven business strategy can begin to start J.C. Penney's turnaround to profitability again, and the ability to reinvest in badly needed personnel, infrastructure, and stability. The model looks very similar to what was in place before Mr. Johnson's changes, and that has clearly been what the customer has asked for, and in return for our compliance, they are beginning to show signs or returning.

    Cons

    As Ron Johnson took over as CEO and began implementing sweeping changes, clearly without researching the validity of his retail department store genre business model before hand, the company began to accrue sales losses so rapidly that personnel had to be drastically reduced causing an obvious loss of customer service, business process efficiency, and finally and most unfortunately, customer loyalty and patronage.

    I actually feel that the direction to acquire a high-profile, highly sought after CEO with a near flawless business record was an aggressive, bold move that I was proud of J.C. Penney executive leadership in making. Unfortunately the vetting process either lacked in its thoroughness, or was left out utterly. The only other possible explanation (without the benefit having personally been privy to the process of acquiring Mr. Johnson) is that Ron Johnson simply failed in delivering success in his vision. I felt it was clear that even with more time, Mr. Johnson's original vision would not have found success regardless of the allotment of any further time period to so deliver it.

    The consequences of the a fore mentioned "Cons" has been the loss of over 19,000 jobs. [Bhasin, Kim. "Stealth Layoffs At J.C. Penney, Reports Say." Business Insider. Mar 7th 2013. Aol Jobs. 8 Aug 2013] After 5 consecutive "All-Star" performance years of employment in the salon at J.C. Penney, my job as a Front Desk Sales and Reception associate was "redefined" and required that the individual be required to have a cosmetology license, which in fact was just another stealth layoff as the new licensed staff's compensation would be at $8.50/hr without commission. At the time of my position elimination, I was making a "benefit rate" of $15/hr or $8.75/hr + averaged 10% commission from the previous year and dependent on my personal sales performance incentive. In most cases, individual were separated from the company, however due to the much appreciated efforts of my store manager, the front desk staff were offered sales positions throughout the store albeit I had to absorb a cut in hours from 32 to anywhere from 18-24 hours a week, and my hourly rate drop to department max of $12/hr (again, due to the generous efforts of my store manager to retain my employment and even offer me my department's max compensation)

    Those who have made it through the layoffs have seen their responsibilities increase by a factor of three to four, and in some cases far more. Stress levels and dissatisfaction are palpable, and moral is deplorable. No one feels secure in how many hours they will get till the week before, moreover whether or not they will even have a job. Clearly the stress is proving most challenging on individual store management. Respect, support, understanding, and flexibility has given way to narcissism, paranoia, disrespect, individualism and resentment. As a industrial/organizational psychology major at the major university in the area I did passive leadership assessment as a project in my measurements and assessments class in Spring '13 and found that the vast majority of individuals in a leadership position within the store landed in marginalized portions of their leadership personalities (most of which were the least effective leadership personalities to begin with) Micromanagement has replaced empowerment, which is a natural tendency when employment security is lost. Customer service becomes defunct as payroll deductions prevent effective staffing. The list goes on and on, however recently there have been clear signs of positive change, to which I would ask that you return to the "Pros" portion of my commentary where I will address those possibilities.

    Advice to ManagementAdvice

    Proven qualities/traits that stymie effective leadership: Incompetence, Rigidity, Intemperance/Critical, Callousness, Corruption, Narcissism, Malevolence.

    Proven Qualities that nurture effective leadership: Integrity, Passion, Courage, Vision, Judgement, Empathy, Emotional Intelligence, and Flexibility.

    One can inspire self-efficacy in others with respect and humility long before fear, dominance and authoritarianism.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    The "New" JCP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Do Not Wish to Disclose  in  Orlando, FL
    Former Employee - Do Not Wish to Disclose in Orlando, FL

    I worked at J. C. Penney full-time for more than 10 years

    Pros

    It "used" to be a "caring, family" place to work

    Cons

    No hours, lots of recovery - for non-management

    Advice to ManagementAdvice

    No advice, "they" also feel the pain - blame it on the "New CEO" - Ron Johnson!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Fine jewelry position isn't enough to live on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Fine Jewelry Specialist  in  Orlando, FL
    Current Employee - Fine Jewelry Specialist in Orlando, FL

    I have been working at J. C. Penney

    Pros

    Good name recognition.
    Employee discount.
    Not too cut throat compared to other commission jobs.
    Nice jewelry for low prices.

    Cons

    The pay for a commission job is very low, you could never live on this job alone.
    The customers are... sorry to say this... lower class and extremely rude.
    The job has a huge amount of expectations and responsibilities... counting diamonds and solving issues with that, handling repairs, productivity and care plan quotas, changing batteries and fixing links on watches... and more.

    Advice to ManagementAdvice

    Don't be cheap with commission salespeople.

    Doesn't Recommend
    No opinion of CEO
  8.  

    An Okay Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Catalog/Gift Wrap/Customer Service  in  Orlando, FL
    Former Employee - Catalog/Gift Wrap/Customer Service in Orlando, FL

    I worked at J. C. Penney

    Pros

    The discount was average. The employees themselves were very nice.

    Cons

    Working in customer service is a busy job. At times managers would leave you to work by self. Scheduling was unfairly done.

    Advice to ManagementAdvice

    Speak to your employees not bark orders at them.

    No opinion of CEO

Worked for J. C. Penney? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.