J. C. Penney Reviews

Updated September 4, 2015
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3.1
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Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
922 Ratings

Pros
  • What I really liked is that we got an Employee discount (in 181 reviews)

  • JCP has gotten better at understanding the Work/Life Balance (in 51 reviews)

Cons
  • NO work/life balance (what"s that) (in 54 reviews)

  • Associates are supposed to get two credit card apps a week (in 101 reviews)

More Pros and Cons

3,290 Employee Reviews

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  1. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at J. C. Penney full-time (More than 5 years)

    Pros

    Great place to work, really a fast paced enviroment. Good opportunity to grow in bussines. Really great associates that makes you want to go to work. Awesome associate discount and combinable with coupons.

    Cons

    As any other retail that is not a high class, we have very rude customers that most of the times are verbally abusive and we can't do anything about it. More profit oriented than family oriented, now we have to work Thanksgiving day, before we didn't.


  2. AWESOME PLACE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work environment, flexible hours

    Cons

    nothing bad to say about working here


  3. Opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. C. Penney full-time (More than 5 years)

    Pros

    Company helps you to develop your professional skills.

    Cons

    We have to work on Thanksgiving.


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  5. Furniture Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Furniture Specialist in Saint Louis, MO
    Former Employee - Furniture Specialist in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at J. C. Penney part-time (Less than a year)

    Pros

    Enjoyed the Family and Friends Day and you work as a Team to meet Goals.

    Cons

    Working Sales @ 5am to midnight Sucks, as well as the Minimum wage pay.


  6. customer service sales representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Sales Associate in Schenectady, NY
    Former Employee - Customer Service Sales Associate in Schenectady, NY
    Recommends
    Positive Outlook

    I worked at J. C. Penney (Less than a year)

    Pros

    Great people to work with, friendly and safe work environment, competitive compensation

    Cons

    Rude customers, strict policy rules


  7. sale associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Its a great place to work at with wonderful coworker and managers. I learned a lot about customer service. The most important part in the job is the customers satisfaction.

    Cons

    It is the same as any job.


  8. Amazing Co-Workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Clerk in Springfield, VA
    Current Employee - Stock Clerk in Springfield, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at J. C. Penney part-time (More than a year)

    Pros

    The team is like a family environment. Everyone truly cares.

    Cons

    The management needs to show more appreciation to employees. The scheduling is off at times. Not enough people

    Advice to Management

    Give more recognition.


  9. great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Assistant in Staunton, VA
    Former Employee - Merchandising Assistant in Staunton, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    generous discount, great products and plenty of room for advancement

    Cons

    commissioned sales are always as good or bad as the people you work with

    Advice to Management

    keep doing what you're doing...good job!


  10. Merchandise Operations Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Jessup, PA
    Current Employee - Operations Manager in Jessup, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. C. Penney (More than a year)

    Pros

    Strong family like culture in store.

    Cons

    Each store finds their own interpretations of achieving results, no consistency.


  11. I love my job but have struggled to reach that point

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Neighborhood Watch in North Charleston, SC
    Current Employee - Neighborhood Watch in North Charleston, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at J. C. Penney part-time (More than 3 years)

    Pros

    My store is a very small one but we have great management and employees. We work well together and get excited about our goals and meeting or exceeding them. The employee discount is great. Employees are given hours based on results and efforts. The managers make it fun and rewarding to work in our store.

    Cons

    I feel like money is wasted on silly things. For example, I have been with the company a total of 4 years, two in my current one, and have seen 4 changes in name tags alone. (The current ones are way too big). With people begging for and deserving raises, it is hard to see such waste. Our store needs loss prevention. We can not do anything when we see people stealing and the thieves know that. We had 3 grab and go hits in one week, we have known thieves that retun consistently because they know we won't prosecute. It puts a lot of stress on the part time employees and management to have to try and deter these people when we could be giving paying customers better nondistracted attention. Pay raises could be better. Don't open thanksgiving evening. That is family time.



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