J. C. Penney Reviews

Updated October 24, 2014
Updated October 24, 2014
2,150 Reviews
3.0
2,150 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
549 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 169 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 49 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 53 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 92 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    One of the best companies in retail to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at J. C. Penney full-time (more than 8 years)

    Pros

    Very flexible work to life. Great atmosphere for employees to grow.

    Cons

    The level of expectancy from other associates on pay. No degree needed. some days horrible customers, you know who you are, not a non profit. Guess thats the same other places.

    Advice to ManagementAdvice

    Non love all the goofy motivating videos and meetings

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Store Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Leader in Denver, CO
    Current Employee - Store Leader in Denver, CO

    I have been working at J. C. Penney full-time (more than 10 years)

    Pros

    Great Place to Work. The associates are hardworking and dedicated and strive to succeed. The stores very much have a family atmosphere. JCP has gotten better at understanding the Work/Life Balance.

    Cons

    There have been a ton of changes. The only time we seem to be in the middle of the road is as we move from one ditch to the other.

    Advice to ManagementAdvice

    Be consistent and focus on what is truly important for the success of the company and associates.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Love my co workers, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Operations Leader
    Current Employee - Merchandise Operations Leader

    I have been working at J. C. Penney full-time (more than 3 years)

    Pros

    I love my team and my co workers. I love the fast paced environment and challenges

    Cons

    Promotions and recommendations are not based on your performance, but rather who you are, and selfish politics. This will be JCPs down fall. I live by the belief you always hire the best person for the job. When there is a promotion involved, the best predictors of future performance is past performance.

    Advice to ManagementAdvice

    Value your employees that are loyal, outstanding performers that have the best interest of the company in mind. Maintain your trust and integrity by being truthful and honest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Its as retail as it gets

    Current Employee - Department Supervisor in Lombard, IL
    Current Employee - Department Supervisor in Lombard, IL

    I have been working at J. C. Penney full-time (more than 3 years)

    Pros

    Scheduling is fair outside the holidays. Make good friends in the work place and regular customers is always nice to see.

    Cons

    Tasks can become overwhelming and sometimes difficult to finish in a regular work day without staying later. Large goals at times can create stress.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Exciting and Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at J. C. Penney part-time (more than an year)

    Pros

    Wonderful people, fair pay and room growth in this established company

    Cons

    Can be overwhelming depending on size of store

    Advice to ManagementAdvice

    New computer system is already wreaking havoc and will only cause more problems as black friday gets closer!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Store management isn't consistent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    Good employees, nice store , pleasant customers, pay ok

    Cons

    There isn't always consistency among all the managers and sometimes they play favorites. Not enough associate scheduled on day to day basis

    Advice to ManagementAdvice

    None

  8.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Warehouse Associate in Forest Park, GA
    Current Employee - Warehouse Associate in Forest Park, GA

    I have been working at J. C. Penney as a contractor (less than an year)

    Pros

    this place have good people,and also offers a great schedule .The Break rooms are also very clean and Picadiily is the cafeteria inside the lunch room.

    Cons

    I dont like working overtime .

    Advice to ManagementAdvice

    better pay

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Decent job, nothing special.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Support Specialist in Akron, OH
    Current Employee - Sales/Support Specialist in Akron, OH

    I have been working at J. C. Penney part-time (more than 5 years)

    Pros

    -Decent pay
    -Great Associate discount
    -Optional part-time benefits
    -Overall, an easy and straightforward job

    Cons

    -Policies vary store to store
    -Lack of communication between associate/management/upper management levels
    -Schedule tends to vary week to week.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Somewhat Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Elmhurst, NY
    Former Employee - Seasonal Sales Associate in Elmhurst, NY

    I worked at J. C. Penney part-time (less than an year)

    Pros

    Easy work, decent pay, and they treat their employees well with benefits and an hour break, we played games often, the relationship between some managers and employees

    Cons

    The sometimes fake family setting, the picking of favorites, the fact you have to sell sell sell credit cards, the drama afterwards, lack of real management

    Advice to ManagementAdvice

    When you lay off someone, don't just delete their schedule it comes off as unprofessional.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Assisting and helping customers ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    Easy job nothing hard at all

    Cons

    Conflicting managers need to be more clear

    Advice to ManagementAdvice

    More organization

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