J. C. Penney

  www.jcpenney.com
  www.jcpenney.com

J. C. Penney Reviews

Updated November 20, 2014
Updated November 20, 2014
2,225 Reviews
3.0
2,225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
575 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 174 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 50 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 53 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 95 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Duluth, MN
    Former Employee - Sales Associate in Duluth, MN

    I worked at J. C. Penney part-time (more than 5 years)

    Pros

    Flexible work schedule.
    If you work hard it's easy to get more hours if you need them.
    Nice management team

    Cons

    Rate of pay was low and it took a long time to get a decent rate of pay. Holiday hours until midnight were tough.

    Advice to ManagementAdvice

    Work hard to pay the associates who work the hardest for you

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Sephora inside JCP was an amazing career platform, but JCP itself could use some work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sephora Senior Education Consultant SEC Assistant Manager in North Attleboro, MA
    Former Employee - Sephora Senior Education Consultant SEC Assistant Manager in North Attleboro, MA

    I worked at J. C. Penney full-time (more than an year)

    Pros

    JCP: Corporate visits were frequent and they always stopped to chat with everyone and introduce themselves which boosted morale, morning meetings kept everyone in the loop and aware of what's going on in the store and what they're working towards for the day, great resources for associate concerns (anonymous lines, in-store HR manager, etc), customers always came first and this was backed by a goal # of incoming experience surveys every month with target scores to meet, very good health benefits after only 30 days

    Sephora Inside JCP: amazing communication from field leaders keeping everyone in the know and extending the team work ethic from store level to district level, extensive educational tools available, lots of opportunities, generous pay brackets for each position, monthly bonuses depending on your store's success (for all associates, not just managers!)

    Cons

    JCP: all stores seem to have a bad rep for being gossippy and there isn't much being done about it, not very welcoming to SiJCPs despite major boost in fresh foot traffic

    Sephora Inside JCP: Occasionally struggled with not being given enough payroll hours (had to really haul to take care of every client with little man-power), that's about it

    Advice to ManagementAdvice

    More care could be taken to monitor and act on associate feedback regarding upper management

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Over whelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Execution Leader in Boone, NC
    Former Employee - Merchandise Execution Leader in Boone, NC

    I worked at J. C. Penney full-time (more than 3 years)

    Pros

    the employee discount is pretty well amazing. and you always know when the great sales are!! I got some of the nicest clothes for SO CHEAP thanks to working here. The PTO program is awesome. Even if your part time you can slowly earn pto hours. your work pays off. and if you express you want to stay there as a career, they will help you in progressing. they have programs you can be put in FREE.

    Cons

    i basically was the supervisor of all things "behind the scenes". They expected me, ONE PERSON, to do ALL OF IT. the whole idea of "family first" was non-existent at my location. I worked at a penneys out west and it was good about understanding that stuff happens. but at this last location, its all about work. the people were nice but they cared about the bottom line and you being at work. also certain managers are WAY TOO "buddy buddy" with the store manager. said supervisor thinks she's more than she is. it'll drive you insane very quickly.

    Advice to ManagementAdvice

    that is TO MUCH WORK for one position. and please remember, associates do not appreciate seeing the store manager and the one supervisor ALWAYS together.. it is unfair and almost comes off as an intimidation tactic. not cool man.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    ok part time job for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Michigan City, IN
    Former Employee - Cashier in Michigan City, IN

    I worked at J. C. Penney part-time (less than an year)

    Pros

    friendly working environment, easy prompts

    Cons

    lack of training and less instruction provided for new people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    I had a good experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    I liked to work there a lot

    Cons

    I didn't like working weekends

    Advice to ManagementAdvice

    Relax a little

  7.  

    Excellent opportunity to grow as a leader.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Johnson City, TN
    Former Employee - Department Supervisor in Johnson City, TN

    I worked at J. C. Penney full-time (more than an year)

    Pros

    They value their employees. From top to bottom.
    There are plenty of managers so you never feel alone.
    Awesome co-workers.
    You have full ownership of your area.
    Pay/incentives for associates is excellent!

    Cons

    Pay could be more for the amount of responsibility.
    There's a lack of training.
    Very tenured leaders. (Makes it hard for some to move up)

    Advice to ManagementAdvice

    Ensure your department supervisors are getting the training they need to fully run their business.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Beauty Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Leader in Pleasanton, CA
    Former Employee - Beauty Leader in Pleasanton, CA

    I worked at J. C. Penney full-time (less than an year)

    Pros

    great work environment. Great swag !

    Cons

    Dealing with JCP management. The two stores are like night and day

    Advice to ManagementAdvice

    Get Real Sephora employees to manage the Sephora side

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Great people & great products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    The discount for employees is amazing. The people that work here are very nice and friendly. The manager is very hands on and does every job in the store. They are willing to be flexible with my schedule.

    Cons

    Raises are not often and when they come they are pretty small.

    Advice to ManagementAdvice

    The lower leaders should be more pro-active.

    Recommends
  10.  

    Retail Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Charleston, SC
    Current Employee - Sales Associate in Charleston, SC

    I have been working at J. C. Penney full-time (more than 3 years)

    Pros

    Was offered retail business functions to participate and learn as a sales associate.

    Cons

    Fast paced in customer service and the work related changes were consistent obligations to meet.

    Advice to ManagementAdvice

    Ask about scheduling the staff to the working employees for events.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Westminster, CA
    Current Employee - Customer Service Associate in Westminster, CA

    I have been working at J. C. Penney part-time (more than 3 years)

    Pros

    I have been working for JCPenney for 4 years now and for the most part I love it. If you are a student they will work with your class schedule which has been a plus. I have transferred between three different jcpenney stores and they all will have at least one manager that likes to micro manage which isn't fun but for the most part management is very nice and supportive. The pay is okay if you don't have a lot of bills, are student or if its just a part time job for you but if its not then you may not be able make ends meet. They usually keep people at part time so no full time hours here. you make a 2 dollar commission on every credit application you complete which gives good incentives.

    Cons

    Personal growth takes years. Most people do not become managers until they have been working as an associate for a while unless you have a degree. If you close you have to stay over until the store is clean.

    Recommends
    Positive Outlook
    Approves of CEO

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