J. C. Penney Reviews

Updated September 19, 2014
Updated September 19, 2014
2,040 Reviews
3.0
2,040 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
503 Ratings

Review Highlights

Pros
  • It once was a good company to work for with a nice employee discount (in 146 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 45 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 43 reviews)

  • They beat into you to get people to sign up for a JCP credit card (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Men Sales Specialist  in  Salem, OR
    Current Employee - Men Sales Specialist in Salem, OR

    I have been working at J. C. Penney part-time for more than 3 years

    Pros

    I really enjoyed working a JCPenney for 4+ years. Enjoyed working with the other associates, had good supervisors, and management. Had fun helping customers and clients find clothing they needed and styles of clothes that made them look good. Great employee discounts.

    Cons

    Was a challenge having micromanagement to have the associates get customers to sign up for a credit card and catalog sales. Short on help to recover the store causing associates to stay late. Not members of Chambe of Commerce-a big negative.

    Advice to ManagementAdvice

    Lighten up and respect your team and associates. Don't be looking over their backs to get them to work harder to get credit cards. Talk to them with respect and don't repremand them in front of other associates and customers.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Job was, for the most part, not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Rome, GA
    Former Employee - Sales Associate in Rome, GA

    I worked at J. C. Penney part-time for more than a year

    Pros

    For the most part, I liked my supervisors and collegues. Benefits were alright

    Cons

    Mainly, having to occasionally deal with 'not so nice' customers, and not always having enough staff covering all the departments, during busy times.

    Advice to ManagementAdvice

    I would just add that mot people working the floor should made to be more 'polished' looking (dress codes) and discouraged from having silly conversations when customers are within earshot. Also, more people covering the sales floor.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Customers are usually nice, hours suck after awhile.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist  in  Knoxville, TN
    Current Employee - Customer Service Specialist in Knoxville, TN

    I have been working at J. C. Penney part-time for less than a year

    Pros

    I like working at JCP because it's a fun place to work at if you get along with other people. I work in shoes and it can be hard work if you're lazy. But I love shoes and wouldn't want to work any other department. Discount is nice.

    Cons

    Managers usually don't listen to you or resolve problems. The hours suck after awhile. They give the best hours to new people but expect you to work around their schedule if you get another job. The higher ups usually act snotty. The jcps I've been at, rare chance of promotion because they're losing business.

    Advice to ManagementAdvice

    Listen to your employees, give good raises.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    I had a positive experience with this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - JC Penney Cashier  in  Kissimmee, FL
    Current Employee - JC Penney Cashier in Kissimmee, FL

    I have been working at J. C. Penney part-time for more than a year

    Pros

    The people I worked with were awesome and the associates get really close. The discount is nice too.

    Cons

    No room for promotion unless you come from outside the country. Sometimes they give a lot of hours one week and none the next.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resource Leader  in  Sacramento, CA
    Current Employee - Human Resource Leader in Sacramento, CA

    I have been working at J. C. Penney full-time for more than 3 years

    Pros

    Lots of opportunities for advancement, lots of on-going training.

    Cons

    Lack of training for new positions, over worked and so many changes in the last few years.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    service specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Specialist  in  Youngstown, OH
    Former Employee - Service Specialist in Youngstown, OH

    I worked at J. C. Penney full-time for more than a year

    Pros

    great work atmosphere and managers

    Cons

    low pay, not enough hours

    Advice to ManagementAdvice

    more hours for senior associates

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Pay could be bettter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate  in  Arlington, VA
    Current Employee - Sales Associate in Arlington, VA

    I have been working at J. C. Penney part-time for more than 5 years

    Pros

    good co workers, room to move up

    Cons

    salaries and hours at times management

  9.  

    Seasonal, part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney part-time

    Pros

    good hours, good starting salary, discounts

    Cons

    long closing hours, schedule varies week by week

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Salon Designer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    Great people to work with and love all of the continued education

    Cons

    I do not have any cons yet

    Recommends
    Approves of CEO
  11.  

    An unforgettable time of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Sales Associate  in  North Riverside, IL
    Former Employee - Customer Service Sales Associate in North Riverside, IL

    I worked at J. C. Penney part-time for less than a year

    Pros

    The best experience was dealing with customers. It is a wonderful feeling to be useful, and needed.
    Plus having a regular paycheck was great, too.

    Cons

    The late holiday hours and not being able to catch my bus home/

    Recommends
    No opinion of CEO

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