J. C. Penney Reviews

Updated April 24, 2015
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3.1
2,686 Reviews
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Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
726 Ratings

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)

Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Amazing! Its a great first job. Everyone is so nice and make you feel like family!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great pay, for first job. There's so many departments to choose to work in too!

    Cons

    Breaks are only 15 minutes, every four hours.

  2. Helpful (1)

    Customer service specialist

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    Good discount, fun environment, fast pacing, retail, able to grow in the company

    Cons

    Opening credit cards, staying later hours when corporate comes, not enough coverage, low pay rate

    Advice to Management

    Schedule people on the floor

  3. Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor in Omaha, NE
    Current Employee - Department Supervisor in Omaha, NE

    I have been working at J. C. Penney full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family like environment, 25% discount, Ability to grow, Great communication on where the business is going, great availability of training, Winning team mentality

    Cons

    The high school age employees parents not understanding business needs, employees work ethics poor expecting more for less work. Pay increase for hard work should be better when based on performance

    Advice to Management

    none, we are WARRIORS!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Charleston, WV
    Former Employee - Customer Service Associate in Charleston, WV

    I worked at J. C. Penney

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Seasonal, fast paced environment. I never got bored and the work was very enjoyable. It was rewarding assisting customers find items during the holiday season that made them happy and I enjoyed interacting with my co-workers. It was a lovely environment.

    Cons

    Retail, once the Christmas season was over, not many hours were available. I was offered a permanent position though and it was a positive experience.

    Advice to Management

    Management staff was wonderful and supportive.

  6. Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Gratis, Education, Discount, Penney's perks, good pay

    Cons

    None that come to mind

  7. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good management in some areas of the store. MOrale in the store was strong

    Cons

    Company at the time did not have clear vision of future

  8. Jewelry clerk

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It had a great work envirnment

    Cons

    would have to make sure customers wouldn't steal inventory

    Advice to Management

    be Kind and treat every employee with respect

  9. Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at J. C. Penney

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Bring the business out of the red.

    Cons

    Not having the worthy employees

    Advice to Management

    Listen and watch everyone, don't show favorites

  10. I liked it in the begining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Mens Sales Associate in North Aurora, IL
    Current Employee - Mens Sales Associate in North Aurora, IL

    I have been working at J. C. Penney part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible schedule, employees are nice, discount is 25% percent, lots of opportunities to learn more if you ask but no room to move up.

    Cons

    they are rebuilding the company so there is a lot of change and not many hours. because of the recent and very large cut in hours it is harder to get your job done but management expects the same amount done and same quality.

    Advice to Management

    be more understanding of the department workers.

  11. Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly people, flexibility, taking time out for lunch is expected

    Cons

    Nepotism, unqualified upper management, watch out if you outshine your manager because you'll be viewed as a threat

    Advice to Management

    hire the best person not your best friend

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