J. C. Penney Reviews

Updated March 25, 2015
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3.1
2,567 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
696 Ratings

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)

Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Loved it. It was too bad they only offered part-time positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Window Covering Sales Associate
    Former Employee - Window Covering Sales Associate

    I worked at J. C. Penney part-time (more than a year)

    Pros

    They were great with work-life balance. They always looked to see which employees could be promoted in the future. I loved my coworkers, there was always unity within the departments and they encouraged everyone to be a team. Great employee discount. I enjoyed speaking to new people and share my expertise every day.

    Cons

    I wished they would have offered full-time positions. I would have stayed and developed a career within the company if this would have been possible. There are too many changes due to the current status.

    Advice to ManagementAdvice

    Please return the full-time positions. This will help for the growth and customer service within the company and turn over would greatly decrease. I feel employees would be more encouraged to invest themselves in the company if this was the case.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Close knit place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in DeKalb, IL
    Current Employee - Retail Sales Associate in DeKalb, IL

    I have been working at J. C. Penney part-time (more than 10 years)

    Pros

    close knit work place, flexible hours, nice benefits.

    Cons

    unless a manager, only part time hours

    Recommends
    Neutral Outlook
  3. Great Place To Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Medford, OR
    Former Employee - Customer Service Associate in Medford, OR

    I worked at J. C. Penney part-time (less than a year)

    Pros

    Great community
    Good leadership
    Decent starting pay
    Was offered a 401k matching as part time associate

    Cons

    Can't get full time unless management

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Working for JCP was a good job where I learned much about working in customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - JC Penney Cashier in Statesboro, GA
    Former Employee - JC Penney Cashier in Statesboro, GA

    I worked at J. C. Penney part-time (more than 3 years)

    Pros

    Enjoyable staff, plenty of hours, able to move up in positions,

    Cons

    The hourly rare should be more for the amount if work done

    Advice to ManagementAdvice

    Continue to focus on your employees and showing your appreciation for them.

    Recommends
    Positive Outlook
    Approves of CEO
  6. With a great deal of knowledge and the experience in the industry, Jcp is one company that can take you to new places.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor in San Diego, CA
    Current Employee - Department Supervisor in San Diego, CA

    I have been working at J. C. Penney

    Pros

    The emphasis on customer experience and overall satisfaction vs. just selling products is a huge benefit. With less stress on having to hit certain thresholds, people can focus on assisting the customer with respect.

    Cons

    Lack of company follow through on attendance issues and mediocre training. Most of the job functions are learned on the floor and not during the formal 8 hour training/orientation.

    Advice to ManagementAdvice

    My only advice to management would be to talk and understand your team as much as you can. Let them see you doing the work you expect at the level you expect them to preform. Be empathetic and trusting. Cultivate an environment where creativity can thrive.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. Support specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    Great hours / good coworkers

    Cons

    Low pay but expect u to bust to but to

  8. Satisfied

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    Great company no complaints about company or job

    Cons

    No growth to management and not training to management

  9. Coworkers are very nice.

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    coworkers are very nice. Good managers.

    Cons

    No career opportunities. Sometimes customers are very angry.

  10. great for part-timers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    great coworker, nice supervisors, very understandable and flexible, great discounts

    Cons

    VERY low pay, No job recognition and no more wage raise.....also no career opportunities for advancement

    Neutral Outlook
    Approves of CEO
  11. i am a cook at the red brick.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney part-time (less than a year)

    Pros

    small town cafe, fun environment

    Cons

    need more costomers, only two workers

    Advice to ManagementAdvice

    be fun

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