J. C. Penney Reviews

Updated March 30, 2015
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3.1
2,578 Reviews
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Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
700 Ratings

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)

Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. GREAT FIRST JOB!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Durham, NC
    Former Employee - Customer Service Associate in Durham, NC

    I worked at J. C. Penney

    Pros

    great hours, especially during busy holiday seasons; if you're in high school like I was, they schedule around your classes. Not hard work at all, clothes literally sell themselves.

    Cons

    After the Winter holidays, hours are cut a lot if you're just starting out or part time.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Henderson, NV
    Former Employee - Sales Associate in Henderson, NV

    I worked at J. C. Penney

    Pros

    Excellent training, good discounts! Felt like family.

    Cons

    Not enough hours to go around.

    Advice to ManagementAdvice

    Better communication between day shift, mid shift, and closers. Value your employees with more "great job" when warranted.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Not the greatest pay or opportunities for advancement, but about par for a retail environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Specialist in Ukiah, CA
    Former Employee - Support Specialist in Ukiah, CA

    I worked at J. C. Penney part-time (less than a year)

    Pros

    Average pay, consistent work with some chances for overtime around holidays, reasonable work expectations. A perfectly survivable retail job, you get what you're paid for.

    Cons

    Not much, to be honest. No real benefits at a low level. Pretty high turnover, so you'll have new coworkers every month. Monotonous work, but doable.

    Advice to ManagementAdvice

    There seemed to be two clear groups of employees: younger first-job or summer-job kids and older long-term people. It might help to adopt this deliniation into the structure, with quicker/easier hiring and school-hour flexibility for young people, and more benefits/opportunities for advancement for the committed.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. It's a great place to start out right after beauty school!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    You always get great help and support by your coworkers. Buoy get great experience and Keats require to take classes so you are constantly learning and keeping up with new services that are offered in the salon.

    Cons

    The company doesn't do well with advertising the salons. Sometimes it can make it a lite bit of a challenge to build your clientele.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Overall it was very cool .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Sales Associate in Cedar Hill, TX
    Current Employee - Customer Service Sales Associate in Cedar Hill, TX

    I have been working at J. C. Penney

    Pros

    Discount , the money was good , the people were cool

    Cons

    Some of the signs would say something totally different than what it rung up for but it wasn't bad, and sometimes people would find it hard to find stuff

    Advice to ManagementAdvice

    They were cool

    Recommends
    Negative Outlook
    Approves of CEO
  7. Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk in Hutchinson, MN
    Former Employee - Clerk in Hutchinson, MN

    I worked at J. C. Penney part-time (less than a year)

    Pros

    great atmosphere, liked the manager, always felt welcome

    Cons

    There were not enough hours available

    Recommends
    Positive Outlook
  8. Loved it. It was too bad they only offered part-time positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Window Covering Sales Associate
    Former Employee - Window Covering Sales Associate

    I worked at J. C. Penney part-time (more than a year)

    Pros

    They were great with work-life balance. They always looked to see which employees could be promoted in the future. I loved my coworkers, there was always unity within the departments and they encouraged everyone to be a team. Great employee discount. I enjoyed speaking to new people and share my expertise every day.

    Cons

    I wished they would have offered full-time positions. I would have stayed and developed a career within the company if this would have been possible. There are too many changes due to the current status.

    Advice to ManagementAdvice

    Please return the full-time positions. This will help for the growth and customer service within the company and turn over would greatly decrease. I feel employees would be more encouraged to invest themselves in the company if this was the case.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. Close knit place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in DeKalb, IL
    Current Employee - Retail Sales Associate in DeKalb, IL

    I have been working at J. C. Penney part-time (more than 10 years)

    Pros

    close knit work place, flexible hours, nice benefits.

    Cons

    unless a manager, only part time hours

    Recommends
    Neutral Outlook
  10. Great Place To Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Medford, OR
    Former Employee - Customer Service Associate in Medford, OR

    I worked at J. C. Penney part-time (less than a year)

    Pros

    Great community
    Good leadership
    Decent starting pay
    Was offered a 401k matching as part time associate

    Cons

    Can't get full time unless management

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Working for JCP was a good job where I learned much about working in customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - JC Penney Cashier in Statesboro, GA
    Former Employee - JC Penney Cashier in Statesboro, GA

    I worked at J. C. Penney part-time (more than 3 years)

    Pros

    Enjoyable staff, plenty of hours, able to move up in positions,

    Cons

    The hourly rare should be more for the amount if work done

    Advice to ManagementAdvice

    Continue to focus on your employees and showing your appreciation for them.

    Recommends
    Positive Outlook
    Approves of CEO

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