J. C. Penney

  www.jcpenney.com
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J. C. Penney Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

3.0 1,914 reviews

65% Approve of the CEO

J. C. Penney Chief Executive Officer Mike Ullman

Mike Ullman

(445 ratings)

47% of employees recommend this company to a friend

Review Highlights

Pros
  • It once was a good company to work for with a nice employee discount (in 146 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 45 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 43 reviews)

  • They beat into you to get people to sign up for a JCP credit card (in 77 reviews)

More Highlights
1,914 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Pay is great for stylists

    Senior Stylist (Current Employee) Victoria, TX

    ProsOnce you hit commission your pay works out to 50% of your total service sales

    ConsHitting commission can be difficult for up and coming stylist who cannot work quickly and aren't confident in what they do

    Advice to Senior ManagementQuit hiring idiots to run your salons

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Experience over corporate politics

    Expert (Current Employee) Fargo, ND

    ProsIt is a company with a great name,

    ConsExperience means nothing when it comes to pay scale, because corporate goes by what they have determined for pay scale, they are trying to revert back to the old penny's way, after all the turmoils past year. And they need to pay more to stop the turn over problem, because turn over means terrible customer service.

    Advice to Senior ManagementCorporate management, needs to get out and visit the stores, personally, without a prior notice. Pick a few stores , and they will see what the problem is, don't send out someone you have designated to do this job, get out from behind the desk, and take a look for yourself, including the board members!

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Short lived

    Customer Service Sales Associate (Former Employee) Green Bay, WI

    ProsClose to home hours great

    Consshort lived would have loved staying on even part time

    Advice to Senior ManagementRemove Phyllis

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great!

    Sales Associate (Former Employee) Roseville, MI

    ProsFun, great people, great discount, awesome learning experience

    ConsLong hours, pay, advancement opportunities, crabby customers

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend

     

    over-worked

    Anonymous Employee (Former Employee)

    Proseasy, fun job to start with

    Conspay is pretty low with the amount of work that happens during holidays, management has their favorites when scheduling employees

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good company. Good ethics. The management at each individual store makes or brakes it.

    Retail Sales Associate (Current Employee) Gaithersburg, MD

    ProsThe pay is competitive. They reward their employees well. I think this varies from store to store, but my store gives nice thank yous for things like credit apps and nice customer comments on surveys. This store is in the process of changing the management team to a more positive and productive environment. Good changes.

    ConsHours change drastically. You can go from 15 hours one week to 35 another. Sometimes they have to reduce hours and tell people they won't be needed for a whole shift.

    Advice to Senior ManagementDon't hire new people if you can't give the employees you have a fair work week.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    POS Associate

    POS Associate (Former Employee) Carbondale, IL

    ProsVery good work environment! Upper management helped throughout the store, they weren't sitting in offices all day. We were able to communicate with them about any situation with out feeling inferior. Lots of recognition from customers as well as management.

    ConsCrazy work schedules during the holiday season. Management wouldn't allow anyone to request days off of work from Thanksgiving until New Years.

    Advice to Senior ManagementKeep up the good work!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Not that bad, normal retail experience

    Sales Associate (Current Employee) Chicago, IL

    ProsYou fold clothes, etc. Not hard or exhausting. Just boring

    ConsMinimum wage, unless you have some good/long retail experience. There's suppose to be a annual raise but from what i have been hearing, that may only be for select employees who excel at getting people to sign up for JCPenney credit cards. They expect you to get a certain amount of people to sign up for credit cards every month, which is impossible when there is almost always a coupon circulating and you only save a little bit more by signing up for a credit card. Managers are unorganized. Each one will tell you to do something different, or tell you to do something while not notifying the other managers about it. Not a big problem. Just annoying when it becomes a repetitive habit. There register system is also very slow. Each transaction time could be almost cut in half if the computers just loaded up faster.

    Advice to Senior ManagementEverything would run more efficiently if the computers would load faster.

    Yes, I would recommend this company to a friend

     

    ok to work for

    Anonymous Employee (Current Employee)

    ProsThe employee discount is good

    ConsThe pay could be better

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Seasonal Sales Associate - Was ok before coupon change

    Seasonal Sales Associate (Former Employee) Bossier City, LA

    Pros20% employee discount on regular days- could be combined with coupon discounts. Pay was just above average for a retail position like this d.o.e. ($7.75 vs $7.25/hour). Was only there for a few months but they always had special meals for employee appreciation..free and tasty!!

    ConsConstantly folding clothes and cleaning up behind customer- same as any other retail store...staying 1 to 1.5 after closing to zone and clean the store..laid off after the holidays and budget cuts

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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