J. C. Penney Reviews

Updated October 22, 2014
Updated October 22, 2014
2,140 Reviews
3.0
2,140 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
544 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 169 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 49 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 53 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 92 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Store management isn't consistent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    Good employees, nice store , pleasant customers, pay ok

    Cons

    There isn't always consistency among all the managers and sometimes they play favorites. Not enough associate scheduled on day to day basis

    Advice to ManagementAdvice

    None

  2.  

    Exciting and Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at J. C. Penney part-time (more than an year)

    Pros

    Wonderful people, fair pay and room growth in this established company

    Cons

    Can be overwhelming depending on size of store

    Advice to ManagementAdvice

    New computer system is already wreaking havoc and will only cause more problems as black friday gets closer!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Warehouse Associate in Forest Park, GA
    Current Employee - Warehouse Associate in Forest Park, GA

    I have been working at J. C. Penney as a contractor (less than an year)

    Pros

    this place have good people,and also offers a great schedule .The Break rooms are also very clean and Picadiily is the cafeteria inside the lunch room.

    Cons

    I dont like working overtime .

    Advice to ManagementAdvice

    better pay

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    It has been a wonderful place to work. My current manager and supervisors have taught me a. lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at J. C. Penney (more than an year)

    Pros

    Get the freedom to do my job to the best of my ability. They are teaching me new things daily. I love the discount we are given.

    Cons

    Wish we had a smaller turn around rate. Lots of young associates that find other jobs or move off to college. That is a pro and a con. Pro so kids can get their first jobs and con because we lose a lot of good workers and the training process takes some time.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Children's Zoner in Maumee, OH
    Former Employee - Children's Zoner in Maumee, OH

    I worked at J. C. Penney part-time (more than an year)

    Pros

    Employee appreciation - we would have pot lucks and different themed days that were fun. Also there were incentives to get credit card applications. If your name was mentioned in a survey taken by a customer they would make a big deal out of it. Not sure if they still do that of not. Also the discount was good and the pay was comaprable to other retailers.

    Cons

    Retail hours, drama that you will find anywhere.

    Advice to ManagementAdvice

    I am unsure of how things are now. I know there were a lot of changes after I left. I still love shopping there!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    A good job for your first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Houston, TX
    Current Employee - Customer Service Associate in Houston, TX

    I have been working at J. C. Penney full-time (more than 3 years)

    Pros

    Good pay
    Flexible scheduling
    No dress code

    Cons

    Messy people
    Short breaks
    Fakes
    Closing during holidays

    Advice to ManagementAdvice

    Change it

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Jcpenney

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney full-time (more than 5 years)

    Pros

    401k, opportunity for career development, decent wages

    Cons

    Lack of recognition for strong team members, promising promotions and not following through.

    Advice to ManagementAdvice

    The 12-18 month rule in the Phoenix market to be promoted into exempt management is ridiculous.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    it is an ever changing work environment., never a dull moment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pricing Team Associate in Omaha, NE
    Current Employee - Pricing Team Associate in Omaha, NE

    I have been working at J. C. Penney full-time (more than 3 years)

    Pros

    always busy.. if you want parttime work this is your place.

    Cons

    in the slow season feb-june. hours are always cut, they trim the fat from the bottom.

    Advice to ManagementAdvice

    they work you like a rented mule, and tell you your sooo lucky to have this job,. because so many associates would love to move up. I have turned down supervisor positions twice i a year.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Ehhhh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney part-time

    Pros

    Pay was decent, not good enough for the customers.

    Cons

    Stuck Up Customers, Bad hours, Not so trusting employees, difficult transit

    Advice to ManagementAdvice

    Better pay

    Doesn't Recommend
    No opinion of CEO
  11.  

    JCP used to be a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Atlanta, GA
    Former Employee - Department Supervisor in Atlanta, GA

    I worked at J. C. Penney full-time (more than 3 years)

    Pros

    Great family atmosphere and work/family balance very good

    Cons

    Too many changes and cut backs. Not paid enough for what is required.

    Advice to ManagementAdvice

    Take care of your employees that have been loyal to the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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