J. C. Penney Reviews

Updated October 21, 2014
Updated October 21, 2014
2,123 Reviews
3.0
2,123 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
541 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 166 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 48 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 52 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 92 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It has been a wonderful place to work. My current manager and supervisors have taught me a. lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at J. C. Penney (more than an year)

    Pros

    Get the freedom to do my job to the best of my ability. They are teaching me new things daily. I love the discount we are given.

    Cons

    Wish we had a smaller turn around rate. Lots of young associates that find other jobs or move off to college. That is a pro and a con. Pro so kids can get their first jobs and con because we lose a lot of good workers and the training process takes some time.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    JCP used to be a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Atlanta, GA
    Former Employee - Department Supervisor in Atlanta, GA

    I worked at J. C. Penney full-time (more than 3 years)

    Pros

    Great family atmosphere and work/family balance very good

    Cons

    Too many changes and cut backs. Not paid enough for what is required.

    Advice to ManagementAdvice

    Take care of your employees that have been loyal to the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Tiffin, OH
    Current Employee - Customer Service Specialist in Tiffin, OH

    I have been working at J. C. Penney part-time (less than an year)

    Pros

    Great people, great attitudes, nice environment.

    Cons

    no cons, I like my job

    Advice to ManagementAdvice

    keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    My time was fun because of the mix of youthful and experienced associates and managers.

    Former Employee - Sales Support Associate in Richmond, VA
    Former Employee - Sales Support Associate in Richmond, VA

    I worked at J. C. Penney part-time (less than an year)

    Pros

    Friendly and fun coworkers. Opportunities for advancement if you're competent. Flexible scheduling. This place is filled with nice coworkers who are willing to train you and you'll likely enjoy your time and learn much about the brands and interactions with customers that will help you grow as a person and a a worker.

    Cons

    Management needs work as they can be inept and too emotional when they should be acting more objective and logical. Customers will get on your nerves at times with their illogical complaints. JC Penny resets its stores far too often which leads to everyone wondering where merchandise is and hurting sales. Inventory should be handled better when back stocking, but the largest facilities should not have these issues as frequently.

    Advice to ManagementAdvice

    Be mindful of how your associates work and acknowledge them and you'll find that they are more likely to work harder.
    Try not to bring your personal problems to work and take it out on employees. As long as you're competent employees will be more impressed by that far more than titles.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Not that Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Katy, TX
    Current Employee - Customer Service Associate in Katy, TX

    I have been working at J. C. Penney part-time (less than an year)

    Pros

    Working here wasn't that bad, I received over 30 hrs a week even when we were a bit slow. Most of the younger associates work nights, but I asked to be moved to days and they obliged. The company were very flexible and working with my school and church schedule, which I very much appreciated.

    Cons

    Just stay on the managers good side.

    Advice to ManagementAdvice

    None.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Phoenix, AZ
    Former Employee - Sales Associate in Phoenix, AZ

    I worked at J. C. Penney part-time (more than an year)

    Pros

    Coworkers made it worth waking up in the morning. Made life long friends. Sales are awesome. Discount is decent. If managers like you, you move up quickly.

    Cons

    Hours vary and seniority applies. Not enough emphasis on breaks and lunches.

    Advice to ManagementAdvice

    Look out for your departments and your employees will respect you.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Nice Sales Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist in Baton Rouge, LA
    Former Employee - Sales Specialist in Baton Rouge, LA

    I worked at J. C. Penney part-time (less than an year)

    Pros

    Good employee discount & can get discount on sale merchandise
    very fun working environment
    decent pay

    Cons

    the customers are very rude and only care about discount
    changes with CEO make it difficult for managers to implement sales/coupons/etc.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    Loved working with the people here!

    Cons

    Pleasing everyone is not an option. Just have to see the situation through and make the right decision.

    Advice to ManagementAdvice

    Take time to listen, not with your ears, but with your heart.

  10.  

    Enjoyable Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney full-time (less than an year)

    Pros

    For a temporary summer job this paid a pretty good hourly wage. Scheduling my hours was pretty flexible. I liked my coworkers and loved that I could dress pretty casual while working on the sales floor. I also loved my access to all the best deals and discounts. I think I bought half the store that summer.

    Cons

    Not a lot of complaints. Mainly there wasn't a whole lot of instruction or supervision. I was often left to my own devices to figure out what I needed to do next

    Advice to ManagementAdvice

    Maybe keep track of your employees a little better, sometimes there were several people assigned to one area or sales people would get territorial

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Bronx, NY
    Former Employee - Customer Service Associate in Bronx, NY

    I worked at J. C. Penney part-time (more than an year)

    Pros

    hour lunch
    15 min break
    holidays are the best to earn the most money
    25% discount

    Cons

    no opportunities for management
    lack of hours
    co workers are childish and slack off
    management stay in office or walk around doing nothing sends shift leader to do everything.

    Advice to ManagementAdvice

    be open to more opportunities. more hours and take more time to do physical work.

    Recommends
    Neutral Outlook
    No opinion of CEO

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