J. C. Penney Reviews

Updated March 28, 2015
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3.1
2,574 Reviews
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Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
698 Ratings

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)

Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Pros and Cons

Employee Reviews

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  1. It's a great place to start out right after beauty school!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    You always get great help and support by your coworkers. Buoy get great experience and Keats require to take classes so you are constantly learning and keeping up with new services that are offered in the salon.

    Cons

    The company doesn't do well with advertising the salons. Sometimes it can make it a lite bit of a challenge to build your clientele.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Overall it was very cool .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Sales Associate in Cedar Hill, TX
    Current Employee - Customer Service Sales Associate in Cedar Hill, TX

    I have been working at J. C. Penney

    Pros

    Discount , the money was good , the people were cool

    Cons

    Some of the signs would say something totally different than what it rung up for but it wasn't bad, and sometimes people would find it hard to find stuff

    Advice to ManagementAdvice

    They were cool

    Recommends
    Negative Outlook
    Approves of CEO
  3. Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk in Hutchinson, MN
    Former Employee - Clerk in Hutchinson, MN

    I worked at J. C. Penney part-time (less than a year)

    Pros

    great atmosphere, liked the manager, always felt welcome

    Cons

    There were not enough hours available

    Recommends
    Positive Outlook
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  5. Loved it. It was too bad they only offered part-time positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Window Covering Sales Associate
    Former Employee - Window Covering Sales Associate

    I worked at J. C. Penney part-time (more than a year)

    Pros

    They were great with work-life balance. They always looked to see which employees could be promoted in the future. I loved my coworkers, there was always unity within the departments and they encouraged everyone to be a team. Great employee discount. I enjoyed speaking to new people and share my expertise every day.

    Cons

    I wished they would have offered full-time positions. I would have stayed and developed a career within the company if this would have been possible. There are too many changes due to the current status.

    Advice to ManagementAdvice

    Please return the full-time positions. This will help for the growth and customer service within the company and turn over would greatly decrease. I feel employees would be more encouraged to invest themselves in the company if this was the case.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Close knit place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in DeKalb, IL
    Current Employee - Retail Sales Associate in DeKalb, IL

    I have been working at J. C. Penney part-time (more than 10 years)

    Pros

    close knit work place, flexible hours, nice benefits.

    Cons

    unless a manager, only part time hours

    Recommends
    Neutral Outlook
  7. Great Place To Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Medford, OR
    Former Employee - Customer Service Associate in Medford, OR

    I worked at J. C. Penney part-time (less than a year)

    Pros

    Great community
    Good leadership
    Decent starting pay
    Was offered a 401k matching as part time associate

    Cons

    Can't get full time unless management

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Working for JCP was a good job where I learned much about working in customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - JC Penney Cashier in Statesboro, GA
    Former Employee - JC Penney Cashier in Statesboro, GA

    I worked at J. C. Penney part-time (more than 3 years)

    Pros

    Enjoyable staff, plenty of hours, able to move up in positions,

    Cons

    The hourly rare should be more for the amount if work done

    Advice to ManagementAdvice

    Continue to focus on your employees and showing your appreciation for them.

    Recommends
    Positive Outlook
    Approves of CEO
  9. With a great deal of knowledge and the experience in the industry, Jcp is one company that can take you to new places.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Supervisor in San Diego, CA
    Current Employee - Department Supervisor in San Diego, CA

    I have been working at J. C. Penney

    Pros

    The emphasis on customer experience and overall satisfaction vs. just selling products is a huge benefit. With less stress on having to hit certain thresholds, people can focus on assisting the customer with respect.

    Cons

    Lack of company follow through on attendance issues and mediocre training. Most of the job functions are learned on the floor and not during the formal 8 hour training/orientation.

    Advice to ManagementAdvice

    My only advice to management would be to talk and understand your team as much as you can. Let them see you doing the work you expect at the level you expect them to preform. Be empathetic and trusting. Cultivate an environment where creativity can thrive.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. Support specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    Great hours / good coworkers

    Cons

    Low pay but expect u to bust to but to

  11. Satisfied

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    Great company no complaints about company or job

    Cons

    No growth to management and not training to management

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