J. C. Penney Reviews

Updated August 31, 2015
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3.1
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Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
905 Ratings

Pros
  • What I really liked is that we got an Employee discount (in 181 reviews)

  • JCP has gotten better at understanding the Work/Life Balance (in 51 reviews)

Cons
  • NO work/life balance (what"s that) (in 54 reviews)

  • Associates are supposed to get two credit card apps a week (in 101 reviews)

More Pros and Cons

3,275 Employee Reviews

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  1. customer service sales representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Sales Associate in Schenectady, NY
    Former Employee - Customer Service Sales Associate in Schenectady, NY
    Recommends
    Positive Outlook

    I worked at J. C. Penney (Less than a year)

    Pros

    Great people to work with, friendly and safe work environment, competitive compensation

    Cons

    Rude customers, strict policy rules


  2. I love my job but have struggled to reach that point

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Neighborhood Watch in North Charleston, SC
    Current Employee - Neighborhood Watch in North Charleston, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at J. C. Penney part-time (More than 3 years)

    Pros

    My store is a very small one but we have great management and employees. We work well together and get excited about our goals and meeting or exceeding them. The employee discount is great. Employees are given hours based on results and efforts. The managers make it fun and rewarding to work in our store.

    Cons

    I feel like money is wasted on silly things. For example, I have been with the company a total of 4 years, two in my current one, and have seen 4 changes in name tags alone. (The current ones are way too big). With people begging for and deserving raises, it is hard to see such waste. Our store needs loss prevention. We can not do anything when we see people stealing and the thieves know that. We had 3 grab and go hits in one week, we have known thieves that retun consistently because they know we won't prosecute. It puts a lot of stress on the part time employees and management to have to try and deter these people when we could be giving paying customers better nondistracted attention. Pay raises could be better. Don't open thanksgiving evening. That is family time.


  3. Amazing Co-Workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Clerk in Springfield, VA
    Current Employee - Stock Clerk in Springfield, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at J. C. Penney part-time (More than a year)

    Pros

    The team is like a family environment. Everyone truly cares.

    Cons

    The management needs to show more appreciation to employees. The scheduling is off at times. Not enough people

    Advice to Management

    Give more recognition.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Assistant in Staunton, VA
    Former Employee - Merchandising Assistant in Staunton, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    generous discount, great products and plenty of room for advancement

    Cons

    commissioned sales are always as good or bad as the people you work with

    Advice to Management

    keep doing what you're doing...good job!


  6. Merchandise Operations Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Jessup, PA
    Current Employee - Operations Manager in Jessup, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. C. Penney (More than a year)

    Pros

    Strong family like culture in store.

    Cons

    Each store finds their own interpretations of achieving results, no consistency.


  7. Helpful (1)

    Amazing place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. C. Penney full-time

    Pros

    Passion for retail is a must. Job allows you to live a dream and to make dreams come true

    Cons

    Jcpenney has been good to me for years. I imagine a great and wonderful future.

    Advice to Management

    Advice to management, always remember who you are and where you've come from. Put the people back in retail.


  8. REview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in College Station, TX
    Current Employee - Customer Service Specialist in College Station, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get a 20% discount on top of current sales going on. Get benefits as well.

    Cons

    Hours vary and are unstable


  9. I would put up any graphics and make sure the store looked ready for each SET.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a great company to work for. There's a lot of opportunity to grow.

    Cons

    No cons that I can think of at the moment. The pay should be more though.

    Advice to Management

    The best advice I can give is to have clear communication amongst each other.


  10. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at J. C. Penney part-time (More than a year)

    Pros

    I made lots of friends. It was a very enjoyable place to work. They gave you a 20% discount on clothing which was great.

    Cons

    Long late hours during the holiday season.


  11. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Career In Management in Seattle, WA
    Former Employee - Career In Management in Seattle, WA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at J. C. Penney (More than 10 years)

    Pros

    Great buys on clothing and home goods Great people to work with Keep busy throughout your entire day, you have to prioritize your work

    Cons

    Holiday rush can be very stressful and long hours Customers who try to cheat the system No windows in the store

    Advice to Management

    Maintain benefits for everyone especially medical benefits. Have pay increases every year at least equal to inflation Hire more people to maintain store



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