J. C. Penney Reviews

Updated July 28, 2015
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3.1
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Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
861 Ratings

Pros
  • What I really liked is that we got an Employee discount (in 181 reviews)

  • JCP has gotten better at understanding the Work/Life Balance (in 51 reviews)

Cons
  • NO work/life balance (what"s that) (in 54 reviews)

  • Associates are supposed to get two credit card apps a week (in 101 reviews)

More Pros and Cons

3,089 Employee Reviews

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  1. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Garden City, NY
    Current Employee - Anonymous Employee in Garden City, NY

    I have been working at J. C. Penney

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Co workers are friendly very team oriented bright place big and always busy . Always have something to do .

    Cons

    How they do availability could be better, you can't find shifts to work you tell them what days and hours you work and they base it off that . Working 6 hour shifts you don't get lunch breaks just a 15 min break . It's not long enough .

    Advice to Management

    Working 6 hour shifts employees should get a half hour lunch , make scheduling shifts so employees can choose and base it around their schedules instead of managers /hr doing it


  2. Good Customer Service Experience

    Former Employee - Anonymous Employee in Milwaukee, WI
    Former Employee - Anonymous Employee in Milwaukee, WI

    I worked at J. C. Penney full-time (More than 8 years)

    Pros

    Good Management Training and hiring practices

    Cons

    Work long hours are a must

    Advice to Management

    Work to positively motivate employees


  3. Support Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Team Lead in Bradenton, FL
    Current Employee - Support Team Lead in Bradenton, FL

    I have been working at J. C. Penney full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It truly is almost a family, if you can get the right job with the right people it can be great.

    Cons

    Not a lot of long-term planning. It almost seems to be managed reactively as a company.

    Advice to Management

    More structure, more proactivity. Build an environment which is conducive to both today and tomorrow and not just the needs of the moment.


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  5. A Pleased JCPenney ex employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at J. C. Penney (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great bosses fun place to work for.

    Cons

    Not enough hours. Only part time except during the Holiday season.

    Advice to Management

    Give your current employees more hours they're worth it.


  6. Family friendly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Email Manager in Plano, TX
    Current Employee - Email Manager in Plano, TX

    I have been working at J. C. Penney (More than 5 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    able to work remotely, family friendly

    Cons

    doesn't pay fair, people that resist change, not adaptable


  7. Fun, good job, good discounts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney part-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good discounts, we got 25% so that was nice, you get rewarded for good sales. My wage went up by 2 bucks within 3 months of working there. Nice people, managers were okay. But department leads were nice :) friends and family was really nice

    Cons

    Angry customers but there's always those. Lots of favoritism and not much flexibility. Communication was never good and some coworkers literally did nothing

    Advice to Management

    Stop playing favorites. We all know you back talk everyone. Keep up the lunches up they bring up moral and give a reason for people to talk to each other


  8. Treat their people REALLY well

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emerging Leader Intern in Chicago, IL
    Former Employee - Emerging Leader Intern in Chicago, IL

    I worked at J. C. Penney full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible scheduling Good associate discount Plan lots of incentives and contests for employees

    Cons

    Weekend and holiday hours


  9. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Allentown, PA
    Former Employee - Sales Associate in Allentown, PA

    I worked at J. C. Penney full-time (More than a year)

    Pros

    Great place to work, great retail professional environment

    Cons

    working every weekend can become anoying


  10. Better than most retailers

    Current Employee - Support Specialist in Tempe, AZ
    Current Employee - Support Specialist in Tempe, AZ

    I have been working at J. C. Penney part-time (Less than a year)

    Pros

    Very friendly staff and very helpful when it came to learning. Much more focused on team building than other retailers I previously worked at.

    Cons

    The store has gone over quite a few remodels and it takes a while to get acclimated to new locations of items, especially when stocking with a strict schedule


  11. Great place to work!!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney (More than a year)

    Pros

    Great staff, always an opportunity to move up.

    Cons

    The young employees and there drama.



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