J. C. Penney Reviews

Updated April 18, 2015
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3.1
2,652 Reviews
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J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
723 Ratings

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)

Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Visual Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Beaumont, TX
    Former Employee - Retail Sales Associate in Beaumont, TX

    I worked at J. C. Penney full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice outgoing staff members love the atmosphere that the store has loving place to work for

    Cons

    favoritism in store that's not good for business

    Advice to Management

    work on getting better associates on floor

  2. Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at J. C. Penney

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very friendly staff, great discount

    Cons

    Low pay, lack of communication, management

    Advice to Management

    Be more flexible in associates schedules

  3. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Hours and customer service

    Cons

    Sometimes Disorganized and demands alot for the pay

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay with long hours. You also have the ability to move up quickly. And, if you love the products-you will love the discount!

    Cons

    When you close you might be there hours after your scheduled time. This makes it difficult if you take night classes or have class early next morning.

  6. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work life balance and friends

    Cons

    hours and velocity of customer interactions

  7. co workers were like my family

    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate

    I worked at J. C. Penney part-time

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    My favorite thing was the people I worked with. They were all like family to me. It was a great first job. Flexible hours were perfect for my school schedule.

    Cons

    The pay was poor. I started off at $7.50 and I did get a raise during my year and a half there but it wasn't much. I felt like I did way too much to get paid so little.

    Advice to Management

    I loved my supervisors and my store manager. Only advice I could give would to maybe be more firm.

  8. Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Concord, NC
    Current Employee - Retail Sales Associate in Concord, NC

    I have been working at J. C. Penney part-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Customer service expirence great people

    Cons

    There are no cons to list

    Advice to Management

    Continue being great

  9. Fun, work with great employees, not a bad first job

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney part-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The atmosphere, the people, feeling included, making a customer's day

    Cons

    Doing full time work with part time hours, management not pulling their weight at times

    Advice to Management

    Help out more on the sales floor

  10. Amazing place to learn the basics of retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Former Employee - Customer Service Representative in Virginia Beach, VA

    I worked at J. C. Penney part-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    JCP was an amazing place to work at. I loved all my co workers and even all the managers except one,(there's always that one manager), and they all loved me. JCP was my first job and I was one of the pretty young ones there. I was placed in the Home Department, and I quickly learned the basics of Home. I gained many great customer relationships, and never got a bad review from a customer, and I was always loved by my peers around me. Soon enough, I got to know everybody and treated everyone with respect. I will always love JCP for reaching out and giving me my first chance. I highly recommend this place to be a first for young teens.

    Cons

    Though there are plenty of pros, the cons just made me a bit unsatisfied. During times of heavy traffic throughout the store and after the store closed and there was a big mess, we were always short staffed for the job. Sometimes we'd have to stay back an hour or two just to fix the store, and it was ridiculous. But the most stressing part was the heavy criticism over credit apps. I can not stress enough how terribly mad it made me that they stressed credit apps to an associate who basically closed a dead JCP and had very little customers if any. Though it was a bluff because I had amazing reviews and I was praised by the customers for being quick, friendly, and getting them "in and out". Although I left, I will always LOVE JCP.

    Advice to Management

    Stop being so hard on the closing part time associates who work in dead areas, such as home! Can't get credit apps when there aren't any customers. Other than that, nothing. Everyone else is great and you guys always made me feel like I was a part of the family.

  11. lead expert

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Madison, WI
    Current Employee - Sales Specialist in Madison, WI

    I have been working at J. C. Penney

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome discount nice place to work

    Cons

    None really nothing to add

    Advice to Management

    Good menagers

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