J. C. Penney Reviews

Updated August 1, 2015
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3.1
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Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
859 Ratings

Pros
  • What I really liked is that we got an Employee discount (in 181 reviews)

  • JCP has gotten better at understanding the Work/Life Balance (in 51 reviews)

Cons
  • NO work/life balance (what"s that) (in 54 reviews)

  • Associates are supposed to get two credit card apps a week (in 101 reviews)

More Pros and Cons

3,107 Employee Reviews

Sort: Popular Rating Date
  1. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Massapequa, NY
    Former Employee - Sales Associate in Massapequa, NY

    I worked at J. C. Penney (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good managers Room for growth Flexible hours

    Cons

    I don't have any honestly.


  2. Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    It was the best job I ever had. It was fun. Management truly cares. They really want to help and communicate with you.

    Cons

    No cons while working here

    Advice to Management

    I dont have have any advice. It was great.


  3. It customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    Get to know when all the sales are going to happen and can score some great deals. Just an added benefit. I was lucky to have a good team and enjoyed working there. Everything is pretty much what you would expect from a customer service position. Some people are pleasant to deal with and other can strain your patience.

    Cons

    Some people are pleasant to deal with and other can strain your patience. Schedule is rarely consistent.


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  5. Helpful (1)

    Overall great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor
    Current Employee - Department Supervisor

    I have been working at J. C. Penney full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The associate discount seems to be one of the best in the retail business. Even on hectic days, you can always count on your coworkers for a laugh.

    Cons

    One of the main downsides of working in retail at any store is always going to be a fair work-home balance. Although some store managers have a rotation for supervisors in order to have a fair balance of nights and weekends.

    Advice to Management

    Continue to recognize strong talent and help in order to retain the best employees without burning them out.


  6. Overall a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in North Attleboro, MA
    Former Employee - Customer Service Specialist in North Attleboro, MA

    I worked at J. C. Penney part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The dress code isn't strict The managers care about their employees Coworkers are really nice Employee dinner nights Recognition of hard work

    Cons

    Customers abuse coupon privileges Customers want everything for free Managers give the customers whatever they want even if it's against company policy

    Advice to Management

    Become more strict about consumer discount limitations. Don't act against an employee who is following company policies


  7. Not bad for a first job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    Working at JCPenney was a pretty good experience. I was a seasonsal employee so I didn't stay very long but while I was there I had a good time. Supervisors and HR were all very nice.

    Cons

    Since it was holiday season there was a lot of shoppers and they tend to make a pretty big mess, they would make all the employees stay after their shift ended and clean everything up. Sometimes it would be until 12am even if the end of your shift was 10pm.


  8. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Garden City, NY
    Current Employee - Anonymous Employee in Garden City, NY

    I have been working at J. C. Penney

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Co workers are friendly very team oriented bright place big and always busy . Always have something to do .

    Cons

    How they do availability could be better, you can't find shifts to work you tell them what days and hours you work and they base it off that . Working 6 hour shifts you don't get lunch breaks just a 15 min break . It's not long enough .

    Advice to Management

    Working 6 hour shifts employees should get a half hour lunch , make scheduling shifts so employees can choose and base it around their schedules instead of managers /hr doing it


  9. Good Customer Service Experience

    Former Employee - Anonymous Employee in Milwaukee, WI
    Former Employee - Anonymous Employee in Milwaukee, WI

    I worked at J. C. Penney full-time (More than 8 years)

    Pros

    Good Management Training and hiring practices

    Cons

    Work long hours are a must

    Advice to Management

    Work to positively motivate employees


  10. Support Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Team Lead in Bradenton, FL
    Current Employee - Support Team Lead in Bradenton, FL

    I have been working at J. C. Penney full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It truly is almost a family, if you can get the right job with the right people it can be great.

    Cons

    Not a lot of long-term planning. It almost seems to be managed reactively as a company.

    Advice to Management

    More structure, more proactivity. Build an environment which is conducive to both today and tomorrow and not just the needs of the moment.


  11. A Pleased JCPenney ex employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at J. C. Penney (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great bosses fun place to work for.

    Cons

    Not enough hours. Only part time except during the Holiday season.

    Advice to Management

    Give your current employees more hours they're worth it.



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