J. C. Penney

  www.jcpenney.com
  www.jcpenney.com

J. C. Penney Reviews

Updated November 26, 2014
Updated November 26, 2014
2,235 Reviews
3.0
2,235 Reviews
Rating Trends

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Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
581 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Duluth, MN
    Former Employee - Sales Associate in Duluth, MN

    I worked at J. C. Penney part-time (more than 5 years)

    Pros

    Flexible work schedule.
    If you work hard it's easy to get more hours if you need them.
    Nice management team

    Cons

    Rate of pay was low and it took a long time to get a decent rate of pay. Holiday hours until midnight were tough.

    Advice to ManagementAdvice

    Work hard to pay the associates who work the hardest for you

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It was an opportunity to increase my knowledge of what convenient store workers go through. It have me the opportunity to increase my people skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Associate in Savannah, GA
    Former Employee - Sales Support Associate in Savannah, GA

    I worked at J. C. Penney part-time (more than an year)

    Pros

    Flexible schedule if you're a college student.

    Cons

    Customers can be quite belligerent.

    Advice to ManagementAdvice

    Teach workers how to handle belligerent customers not just managers

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I really enjoyed this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate

    I worked at J. C. Penney part-time (less than an year)

    Pros

    Most of the customers were nice. Our store wasn't too busy that often with the exception of black friday and christmas eve. They actually provided catering for us on those two days.
    I was also in both college and a local play at the time and they were excellent at scheduling around that for me.
    In the case of irate customers who flipped out, they would escort them out of the store. Unlike when I worked at Walgreens where we were forced to endure it, and then be written up.

    Cons

    The bad thing about the store being slow meant that since I was hired seasonally, they didn't keep me. At our store, everyone who was hired seasonally and didn't have children were laid off. It took me 3 months to finally find another job.
    There were also a lot of gossip amongst employees. It was like high school all over again.

    Advice to ManagementAdvice

    If you can, control the gossip. And keep some of us younger seasonal employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    .3 % commission on sales. Nice co-workers. 25 % off through out store. Active job and a lot of face to face contact with costumers.

    Cons

    Schedule is not fixed so you can not get other job

    Advice to ManagementAdvice

    Schedule based on a fix hours

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Ehh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Specialist in Willow Grove, PA
    Current Employee - Sales Specialist in Willow Grove, PA

    I have been working at J. C. Penney part-time (more than an year)

    Pros

    discountdiscount is good and people are nice

    Cons

    hours are up and down and hardly any in January-February

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Sephora inside JCP was an amazing career platform, but JCP itself could use some work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sephora Senior Education Consultant SEC Assistant Manager in North Attleboro, MA
    Former Employee - Sephora Senior Education Consultant SEC Assistant Manager in North Attleboro, MA

    I worked at J. C. Penney full-time (more than an year)

    Pros

    JCP: Corporate visits were frequent and they always stopped to chat with everyone and introduce themselves which boosted morale, morning meetings kept everyone in the loop and aware of what's going on in the store and what they're working towards for the day, great resources for associate concerns (anonymous lines, in-store HR manager, etc), customers always came first and this was backed by a goal # of incoming experience surveys every month with target scores to meet, very good health benefits after only 30 days

    Sephora Inside JCP: amazing communication from field leaders keeping everyone in the know and extending the team work ethic from store level to district level, extensive educational tools available, lots of opportunities, generous pay brackets for each position, monthly bonuses depending on your store's success (for all associates, not just managers!)

    Cons

    JCP: all stores seem to have a bad rep for being gossippy and there isn't much being done about it, not very welcoming to SiJCPs despite major boost in fresh foot traffic

    Sephora Inside JCP: Occasionally struggled with not being given enough payroll hours (had to really haul to take care of every client with little man-power), that's about it

    Advice to ManagementAdvice

    More care could be taken to monitor and act on associate feedback regarding upper management

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    I love this job so much!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Farmington, NM
    Current Employee - Retail Sales Associate in Farmington, NM

    I have been working at J. C. Penney full-time (more than an year)

    Pros

    there is so much opportunity to grow

    Cons

    rude customers, complicated customers, thats all

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Over whelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Execution Leader in Boone, NC
    Former Employee - Merchandise Execution Leader in Boone, NC

    I worked at J. C. Penney full-time (more than 3 years)

    Pros

    the employee discount is pretty well amazing. and you always know when the great sales are!! I got some of the nicest clothes for SO CHEAP thanks to working here. The PTO program is awesome. Even if your part time you can slowly earn pto hours. your work pays off. and if you express you want to stay there as a career, they will help you in progressing. they have programs you can be put in FREE.

    Cons

    i basically was the supervisor of all things "behind the scenes". They expected me, ONE PERSON, to do ALL OF IT. the whole idea of "family first" was non-existent at my location. I worked at a penneys out west and it was good about understanding that stuff happens. but at this last location, its all about work. the people were nice but they cared about the bottom line and you being at work. also certain managers are WAY TOO "buddy buddy" with the store manager. said supervisor thinks she's more than she is. it'll drive you insane very quickly.

    Advice to ManagementAdvice

    that is TO MUCH WORK for one position. and please remember, associates do not appreciate seeing the store manager and the one supervisor ALWAYS together.. it is unfair and almost comes off as an intimidation tactic. not cool man.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    I had a good experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    I liked to work there a lot

    Cons

    I didn't like working weekends

    Advice to ManagementAdvice

    Relax a little

  11.  

    ok part time job for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Michigan City, IN
    Former Employee - Cashier in Michigan City, IN

    I worked at J. C. Penney part-time (less than an year)

    Pros

    friendly working environment, easy prompts

    Cons

    lack of training and less instruction provided for new people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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