J. C. Penney Reviews

Updated April 20, 2015
2659 reviews filtered by
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3.1
2,659 Reviews
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Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
726 Ratings

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)

Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Charleston, WV
    Former Employee - Customer Service Associate in Charleston, WV

    I worked at J. C. Penney

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Seasonal, fast paced environment. I never got bored and the work was very enjoyable. It was rewarding assisting customers find items during the holiday season that made them happy and I enjoyed interacting with my co-workers. It was a lovely environment.

    Cons

    Retail, once the Christmas season was over, not many hours were available. I was offered a permanent position though and it was a positive experience.

    Advice to Management

    Management staff was wonderful and supportive.

  2. Great company, but no growth .

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney part-time

    Recommends
    Recommends

    Pros

    Great people and company to work for.

    Cons

    No room for growth. Never has hours available.

    Advice to Management

    None.

  3. I liked it in the begining

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mens Sales Associate in North Aurora, IL
    Current Employee - Mens Sales Associate in North Aurora, IL

    I have been working at J. C. Penney part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible schedule, employees are nice, discount is 25% percent, lots of opportunities to learn more if you ask but no room to move up.

    Cons

    they are rebuilding the company so there is a lot of change and not many hours. because of the recent and very large cut in hours it is harder to get your job done but management expects the same amount done and same quality.

    Advice to Management

    be more understanding of the department workers.

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  5. Visual Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Beaumont, TX
    Former Employee - Retail Sales Associate in Beaumont, TX

    I worked at J. C. Penney full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice outgoing staff members love the atmosphere that the store has loving place to work for

    Cons

    favoritism in store that's not good for business

    Advice to Management

    work on getting better associates on floor

  6. Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at J. C. Penney

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very friendly staff, great discount

    Cons

    Low pay, lack of communication, management

    Advice to Management

    Be more flexible in associates schedules

  7. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay with long hours. You also have the ability to move up quickly. And, if you love the products-you will love the discount!

    Cons

    When you close you might be there hours after your scheduled time. This makes it difficult if you take night classes or have class early next morning.

  8. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Hours and customer service

    Cons

    Sometimes Disorganized and demands alot for the pay

  9. Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Concord, NC
    Current Employee - Retail Sales Associate in Concord, NC

    I have been working at J. C. Penney part-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Customer service expirence great people

    Cons

    There are no cons to list

    Advice to Management

    Continue being great

  10. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work life balance and friends

    Cons

    hours and velocity of customer interactions

  11. Fun, work with great employees, not a bad first job

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney part-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The atmosphere, the people, feeling included, making a customer's day

    Cons

    Doing full time work with part time hours, management not pulling their weight at times

    Advice to Management

    Help out more on the sales floor

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