J. C. Penney Reviews

Updated June 29, 2015
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3.1
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Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
813 Ratings

Pros
  • What I really liked is that we got an Employee discount (in 181 reviews)

  • JCP has gotten better at understanding the Work/Life Balance (in 51 reviews)

Cons
  • NO work/life balance (what"s that) (in 54 reviews)

  • Associates are supposed to get two credit card apps a week (in 101 reviews)

More Pros and Cons

2,950 Employee Reviews

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  1. Helpful (2)

    Energetic place to work, with friendly coworkers alongside you.

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Pleasant Prairie, WI
    Current Employee - Retail Sales Associate in Pleasant Prairie, WI

    I have been working at J. C. Penney part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    All of the employees are friendly and caring, making it feel like one big family. Most of the employees do stuff with each other outside of work, which grows the bond between employees even more. JCPenny treats their employees very well, and creates a friendly and fun work environment.

    Cons

    From what I have heard, JCPenny rarely gives raises unless you are moving to a higher position.

    Advice to Management

    I can't really give any advice to management, because they are doing a great job at keeping everyone happy.


  2. Helpful (1)

    easy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Clackamas, OR
    Former Employee - Customer Service Specialist in Clackamas, OR

    I worked at J. C. Penney part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good enviroment and happy to work everyday. easy hiring process. all they need is a smiley face. positive attitude

    Cons

    sometimes people were to bossy but not bad at all

    Advice to Management

    I hope to work again


  3. Helpful (1)

    Great Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Jasper, TX
    Current Employee - Consultant in Jasper, TX

    I have been working at J. C. Penney (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Small dept therefore agile. Quick to support new ideas.

    Cons

    Not any that I can think of.

    Advice to Management

    Keep up the good work!


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  5. Helpful (1)

    Optician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Recommends
    Recommends

    Pros

    First job, 9 an hour plus commission, everyone is very nice, ample training

    Cons

    depends on location you work at, some places run things differently


  6. Helpful (1)

    Good Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    JC Penney as a company has excellent values and treats its customers and employees well.
    The hours are flexible and it is easy to have a work-life balance.

    Cons

    Pay is poor
    The health insurance company they use does not cover very much, if anything
    It is very hard to advance within a store. They almost always hire upper level management from a different store and bring them in.
    The district manager is not very involved in the stores.

    Advice to Management

    Increase pay, and get better benefits. Offer more opportunities for advancement.


  7. Helpful (1)

    Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney part-time

    Pros

    Friendly co-workers
    fun
    easy
    smiles all around
    lovely workplace

    Cons

    can be boring on slow days
    can't fold anything on busy days
    sometimes have to stay past clothes to finish cleaning and folding
    can't always help customers


  8. Helpful (1)

    Great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    The best thing about working on here are getting to meet new people and the staff is excellent

    Cons

    I will have to say I didn't have any con the holiday sales can get a little hetic


  9. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Columbus, OH
    Former Employee - Sales Associate in Columbus, OH

    I worked at J. C. Penney (More than a year)

    Pros

    Friendly employees who care about the customer

    Cons

    Employees aren't treated the same as customers


  10. Great for a First Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great discount and awesome environment to work at.

    Cons

    not much of a raise


  11. Helpful (2)

    Department Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Conway, SC
    Current Employee - Anonymous Employee in Conway, SC

    I have been working at J. C. Penney full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great team mates, employees....generous employee discount, paid vacation, holidays, health insurance

    Cons

    Workload is Crazy! Constant cuts in payroll result in very few actual people to assist customers.
    It feels like there is a new set twice a month and replenishment does very little replenishing.
    There is far too much work to be done in the 3 hours or so a day you are allowed to work in your department. LOD shifts and problem solving eat up much of the day.

    Advice to Management

    Perhaps the Sephora Leader and the Salon Leader could also participate in the LOD program or at least get their own change and take care of their own problems. Some of upper level store management could be on the sales floor more. There could be more attention paid to customer complaints. They are frequently passed around or ignored.



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