J. C. Penney

www.jcpenney.com

J. C. Penney Reviews

Updated January 24, 2015
Updated January 24, 2015
2,372 Reviews
3.0
2,372 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
626 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Frisco, TX
    Current Employee - Store Associate in Frisco, TX

    I have been working at J. C. Penney

    Pros

    Very low key, nice job

    Cons

    Work you to death, with demands

    Advice to ManagementAdvice

    Chill out with the jcp cards!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    I love what I do

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    It's a self motivated Job they have some of the best mrg team's I have seen have a lot of opportunity

    Cons

    That it's a self motivating job everything that you want you have to go get it your self so if you can't motivate your self This is not the place for you

    Recommends
    Positive Outlook
  3.  

    This company is very fair and kind to their employees. They are very well treated over the holiday season especially.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at J. C. Penney part-time (more than an year)

    Pros

    The best part about working here is the work environment. The managers are all very kind and wanting to teach. They place alot of respect on their employees and give them a good amount of responsibility. The jewelry department by far has the biggest responsibility.

    Cons

    It does take some time to move up. You should expect to remain in your position for years and not really be given any added benefits for years. Some associates who work for over 3 years get added abilities when dealing with customers but it takes time.

    Advice to ManagementAdvice

    Provide all associates with the ability to do a tender override. Do not write associates up for lack of ICAPS. It is not as easy as it looks.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It's a job for college students or older age retired person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Associate in Hammond, LA
    Current Employee - Sales Associate in Hammond, LA

    I have been working at J. C. Penney

    Pros

    Flexibility - they will work around school days if you give a 21 days notice

    $2 for credit apps

    Cons

    Expect too much for so little pay
    Have unrealistic goals

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    Salon is great work atmosphere and the discount is a perk along w/ benefits.

    Cons

    Store manager not experienced nor knowledgable.

    Advice to ManagementAdvice

    Easier way to communicate w/ upper mgmt.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support in Joliet, IL
    Former Employee - Support in Joliet, IL

    I worked at J. C. Penney

    Pros

    Awesome learning experience and I.loved working there

    Cons

    Not enough money and hours

    Advice to ManagementAdvice

    Great company

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fun Job, minus the management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Specialist in Plymouth, IN
    Former Employee - Service Specialist in Plymouth, IN

    I worked at J. C. Penney part-time (more than 3 years)

    Pros

    Easy job
    Great customers
    Good discount
    Extra money for credit card applications

    Cons

    Management was VERY dramatic
    No advancement opportunities
    Difficult getting more hours

    Advice to ManagementAdvice

    Specifically the store I worked in, the managers caused a lot of drama. Lots of talking badly about employees and the store manager didn't do anything about it. She just sat back in her office with her door locked. Managers would hire their friends who would in turn sleep with other employees. It was a mess. I was let go from this job because another associate claimed that I was talking badly about her. Too much drama.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Customer driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at J. C. Penney

    Pros

    Retail is customer-service-oriented, so being a cheerful, helpful, hard-working person is rewarded with happy customers and job satisfaction. Being able to use the associate discount on top of coupons and sales makes for good prices, and there's always new merchandise. The "Yes we can" policy of being able to make price adjustments as necessary is very helpful for taking care of customers without making a big deal out of sign errors or discrepancies.

    Cons

    Credit, credit, credit! Peddling credit cards with a high interest rate, then taking the minimum payments from customers who have run up exorbitant bills is always disheartening. Hours get whacked back in the slower months, leaving minimal manning throughout the store, and smaller paychecks.

    Advice to ManagementAdvice

    Advertising coupon-based sales and a generous reward program, then expecting customers to have the coupons with them or specifically ask for their rewards can become an ethical issue, especially if a customer doesn't have a smart phone. Customer-driven is a euphemism for ASK for the discounts we offer you.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Great retail experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Specialist in Harrisonburg, VA
    Former Employee - Support Specialist in Harrisonburg, VA

    I worked at J. C. Penney part-time (less than an year)

    Pros

    As far as retail positions go, I think that this one offered a lot! Great benefits, wonderful people to work with, great management, easy but thorough training, and good pay.

    Cons

    As with any retail experience, you have to work with many different people and be able to maintain a positive attitude, no matter what comes at you.

    Advice to ManagementAdvice

    Try to keep a personal touch with every team member. We always appreciate when we are not one of the crowd, and we are able to make a connection with those in leadership positions.

    Recommends
    Positive Outlook
  11.  

    swag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney

    Pros

    you can get it here and lose it here just don't find it here

    Cons

    loose cannons strong drinks and party draws that's what it all about you know chicken sauce

    Approves of CEO

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