J. C. Penney Reviews

Updated September 30, 2014
Updated September 30, 2014
2,068 Reviews
3.0
2,068 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
513 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 160 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 48 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 49 reviews)

  • They beat into you to get people to sign up for a JCP credit card (in 86 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I worked for JcPenny for over a year; I enjoyed my job, my boss, the managers and my co workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  McMinnville, TN
    Former Employee - Sales Associate in McMinnville, TN

    I worked at J. C. Penney part-time for more than a year

    Pros

    Employee discount, management, friendly co workers, clean enviroment.

    Cons

    No full time availability, no chance in moving up to a better, higher paying position.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    J.C. Penney

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Montebello, CA
    Former Employee - Sales Associate in Montebello, CA

    I worked at J. C. Penney part-time for less than a year

    Pros

    What I really liked is that we got an Employee discount. One thing for sure is that I learned how to work on a fast pace seasonal and I learned a lot about customer service.

    Cons

    I worked seasonal. I loved seasonal because it got packed. But the staff were very competitive when it came up with getting bonuses. I was new so I was about to run a credit check for someone who wanted to get a JCP credit card. And even if they are not approved you still get a bonus for running it, but my team member snatched my customer after I already grabbed their ID. I was new so I was just taken back a little and let it slide. But the older team members did this to other new members that I thought was not very team effort.

    Advice to ManagementAdvice

    My manager was not so nice with me. Every time I would run into him I would tell him good morning and he would respond, "You still work here?", Uhmm yeah that hurt my feelings but oh well you can't please everyone.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Fine

    Former Employee - Customer Service  in  Calumet City, IL
    Former Employee - Customer Service in Calumet City, IL

    I worked at J. C. Penney part-time for less than a year

    Pros

    Great if your work for anything other than retail.

    Cons

    They tend to work you like a slave. Especially during holiday season!

    Advice to ManagementAdvice

    Add some incentives like bonus or serious overtime during holiday season!

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  5. 1 person found this helpful  

    decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Education Consultant  in  Oklahoma City, OK
    Current Employee - Senior Education Consultant in Oklahoma City, OK

    I have been working at J. C. Penney full-time for more than 3 years

    Pros

    benefits are great and even offered to part time employees, scheduling can be consistent, fairness

    Cons

    there was department separation between Sephora inside JCP and the rest of the store, lack of communication, the random hours we were open were a waste of time and money

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    JCPenney Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Montclair, CA
    Current Employee - Sales Associate in Montclair, CA

    I have been working at J. C. Penney part-time for more than a year

    Pros

    What I like is the associate discount we get , which is %25 and %50 on select dates also known as "Friends and Family". All my co-workers are very nice and easy to get along with. The supervisors and managers all have different personalities and standards for us, but overall they're okay.

    Cons

    Some of the challenges I've personally experienced with the company are the work hours they give you. Also, when having trouble with a "problematic associate" they do nothing about it. Also, it seems that moving up the latter is quite difficult despite having the potential or experience to do so. It's more of who you know rather than what you know.

    Advice to ManagementAdvice

    Listen and deal with associates requests with a more efficient and prolific manner.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Just another day in Paradise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salon Leader  in  Louisville, KY
    Current Employee - Salon Leader in Louisville, KY

    I have been working at J. C. Penney full-time for more than 3 years

    Pros

    Salon was given retail commission back.

    Cons

    Skeleton crews. Need more hours for front desk in Salon as this position is the lifeblood of Salon. A missed phone call is potentially a missed client.

    Advice to ManagementAdvice

    Quit waiting a year to problem solve.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catalog  in  Boston, MA
    Former Employee - Catalog in Boston, MA

    I worked at J. C. Penney full-time for more than 5 years

    Pros

    Discounts come in handy, relaxed atmosphonere

    Cons

    , no chance for promotions, must be in the clique for one of those

    Advice to ManagementAdvice

    Stop hiring people that are your friends and hire people that will get the job done

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Relaxed place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate  in  Tempe, AZ
    Former Employee - Customer Service Associate in Tempe, AZ

    I worked at J. C. Penney part-time for less than a year

    Pros

    For a part-time student, negotiable hours were flexible. The store was a friendly, relaxed environment. We were encouraged to concern ourselves more with customer service than being a sales rep for store credit cards.

    Cons

    There seemed to be a high turnover of employees at the store. We also seemed regularly understaffed, except during holidays. Management also seemed pretty invisible when you needed to ask them things. They were rarely available, unless we had a serious problem with a customer.

    Advice to ManagementAdvice

    Training is really thorough, but it is also very underwhelming, as far as stimulation goes. Staring alone at a computer for many hours, with next to no human contact, is very draining. I think this process could be made more informative and exciting, because I learned a lot more on the floor in real-time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great place to work if you enjoy being put down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate
    Current Employee - Associate

    I have been working at J. C. Penney full-time for less than a year

    Pros

    pay, benefits, employee appreciation. They do appreciation like no other. Parties, cook outs, you name it. it's a fantastic place to be.

    Cons

    management, store hours, people. Overall, the place is a fantastic work environment, my only problem is that every single manager hates to see me walk in the door.

    Advice to ManagementAdvice

    I'd say to be more understanding of employees and what they're asking for. I had several family emergencies back to back to the point of them borderline asking me for proof of the issues they were all having.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great starting job for retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Fort Smith, AR
    Former Employee - Sales Associate in Fort Smith, AR

    I worked at J. C. Penney part-time for less than a year

    Pros

    Great atmosphere, great retail experience gained, friendly and patient coworkers.

    Cons

    Management didn't have a clue as to what they were doing half the time.

    Advice to ManagementAdvice

    Don't let your favoritism show through too much.

    Recommends
    Neutral Outlook
    No opinion of CEO

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