J. C. Penney

  www.jcpenney.com
  www.jcpenney.com

J. C. Penney Reviews

Updated November 26, 2014
Updated November 26, 2014
2,235 Reviews
3.0
2,235 Reviews
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J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
581 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 181 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 51 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 54 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 101 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not Worth It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tigard, OR
    Former Employee - Sales Associate in Tigard, OR

    I worked at J. C. Penney part-time (less than an year)

    Pros

    You get a pay check.

    Cons

    They do not always stick to their policies. If you are an employee that gets credit applications for accounts then you will be able to get away with a lot. This even includes time theft, insubordination, and poor customer service. Management doesn't know how to communicate with employees or customers and create a very low morale.

    Advice to ManagementAdvice

    Management should take a very serious look at their actions. It can have some unfortunate consequences.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney full-time

    Pros

    I really can't think of any

    Cons

    many -- store manager is a bully

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Working for JCPenneys

    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at J. C. Penney

    Pros

    None really.....can't think of any. Easily hired

    Cons

    No loyalty, bad pay, training is horrible, not a good employer/ company

    Advice to ManagementAdvice

    Work with your team and coach and train your staff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    The worst work experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Specialist in Waterbury, CT
    Former Employee - Support Specialist in Waterbury, CT

    I worked at J. C. Penney part-time (less than an year)

    Pros

    The only pro working for this company at this location is the 30% discount. You can use it with coupons and clearance.

    Cons

    Lack of respect for workers.
    People thought they were the boss... Sorry only had one and it wasnt you!
    I came from another store along with a few others and we could have ran that store 100x better than how its currently ran !
    Changed hours and do not notify workers of these changes.
    Hours were cut and we were never told why after being told in the morning meeting to be patient. How are hours cut when its almost holiday time.
    Supervisors and Managers need more training before they can train others.
    The truck team was blamed for everything when there are recovery issues and lack of planning for us to put things out accurately.
    Supervisors micro-managing your every move.
    Took cigarette breaks when everyone is allowed one 15 min break. If we was allowed to finish the break.
    People given authority to workers with no title to tell other workers what to do in a very rude way.
    It felt like a bootcamp.
    Lack of workers but was still timed and told to hurry up.
    One worker gets 30-40 hours while everyone else got 10-25 but there are no fulltime employees though.... (Only management)
    Its a shame to have good workers and they all leave and the company and store management fail to realize why people are quitting in this specific department. The support team.
    Was told I was going to start working in another department twice and it never happened with no explanation why.
    No room to grow with the company, only certain people are eligible for that.
    But they will call you in when they need you because people are calling out and quitting and still do not give you any hours for your hard work.
    flirting with a specific worker and praising her like she knew everything. The job was simple if you pay attention. All you do is scan and put the clothes out where its suppose to be -.-
    Lack of communication.
    Truck team was never notified of any store events.
    Not a good place to work. Period.

    Advice to ManagementAdvice

    Pay attention to what is going on in your store.
    Appreciate the hardworkers, not people who suck up to get ahead, know the difference.
    Retrain the supervisors and managers because it is sad the things they do not know.
    Take advantage of the people who want to grow with the company and put them in the right direction to do that, do not hold them down.
    The moral is a problem and its one of many reasons why people are leaving.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Pure favoritism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Papillion, NE
    Current Employee - Anonymous in Papillion, NE

    I have been working at J. C. Penney full-time (more than 3 years)

    Pros

    As long as you are a credit star you will be management's favorite and get the most hours, even if your customer service sucks.....if you are not a credit star or some supervisors favorite, no matter how hard you work, how good your customer service is, you will never be noticed.
    But the discount is good!

    Cons

    NO room to move up to to upper management in the stores. I've seen two awesome supervisors leave for this reason.
    You look at customers as walking credit cards and have to bug them to death to open a new card. Supervisors and other management stand behind us like little kids to make sure we are asking (over and over) to open a new card. Lazy sales associates and to many younger kids working together not getting anything done while the associates who are working get in trouble for the area looking like Hell.

    Advice to ManagementAdvice

    Stop treating the people who are good associates like crap and stop playing favorites.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Leader
    Former Employee - Leader

    I worked at J. C. Penney full-time (more than 3 years)

    Pros

    pay and associates made it somewhat ok

    Cons

    where to start....store leader and asst. were sleazy...used lp to find dirt on employees or make it up.. very unprofessional and truly unethical culture.

    Advice to ManagementAdvice

    If your hiring a seasoned professional, trust their judgement..not every department is profitably run the same way,,lighten up on the stupid credit card pushing..your associates have no respect for your sneaky methods of making you look good to the district and regional management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Expects more of you than willing to pay. No promotion opportunities in a failing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor
    Former Employee - Department Supervisor

    I worked at J. C. Penney

    Pros

    Fellow associates, time off, schedule

    Cons

    Pay, workload, lack of promotion opportunities, company vision, lack of mentorship to move on

    Advice to ManagementAdvice

    Hire managers with experience that care about the future f their associates

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Do Not work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    I like the members of my Team. We all work really well together

    Cons

    The pay is absolutely horrible.

    I was hired as "full-time" which apparently means only getting 20-25 hours a week.

    Management wants 100+ hours of work done in about 20 hours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Very poor management and training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Home Associate in Sioux City, IA
    Former Employee - Home Associate in Sioux City, IA

    I worked at J. C. Penney part-time (less than an year)

    Pros

    Great hours during the holidays.

    Cons

    Horrible management. Boring. Not enough people to work most of the time, often short. Never knew when they would let you leave, sometimes 9 pm sometimes midnight. Breaks were not overseen so many people would just leave, sometimes they would be gone up to an hour. They did not pay me for all the hours I worked.

    Advice to ManagementAdvice

    Honestly, I think the main problem was the management at this store. I know I was not the only employee with complaints. I would recommend reconsidering people who hold these positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Interesting to say the least

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Pearland, TX
    Former Employee - Sales Associate in Pearland, TX

    I worked at J. C. Penney part-time (more than an year)

    Pros

    At times it was an easy going job

    Cons

    They try to punish you if you don't get credit. Managers were not logical. They don't care about their employees a lot of work with little pay and no raises

    Advice to ManagementAdvice

    Go back to the old way before Ron messed up everything even more. And take suggestions from employees managers don't always know what's best

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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