J. C. Penney Reviews

Updated September 19, 2014
Updated September 19, 2014
2,040 Reviews
3.0
2,040 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
503 Ratings

Review Highlights

Pros
  • It once was a good company to work for with a nice employee discount (in 146 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 45 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 43 reviews)

  • They beat into you to get people to sign up for a JCP credit card (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Depends on your manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Buyer  in  Plano, TX
    Current Employee - Assistant Buyer in Plano, TX

    I have been working at J. C. Penney full-time for more than a year

    Pros

    Not terrible compensation. I worked on a number of different teams during my time and loved the majority of them. The over all experience is largely based on your manager. When you have an amazing manager you love coming to work. When you have have a bad manager it makes your job extremely hard. I would love to go back to this company one day.

    Cons

    Poor handling of inappropriate management behavior. Work life balance depends on the manager.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I worked in the shoe department and I gave great customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shoes Sales Associate  in  Pasadena, TX
    Former Employee - Shoes Sales Associate in Pasadena, TX

    I worked at J. C. Penney part-time for more than a year

    Pros

    The best reasons that I worked at JCPenney were associate discounts, styles of clothing and home merchandise. I also loved talking to other associates when business slowed down.

    Cons

    The best challenges that I had were during the holiday seasons such as Christmas, Black Friday, Back to School where it started to get busy in order to help customers with their needs.

  3.  

    Overall loved working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Women's Fitting Room Attendant  in  League City, TX
    Former Employee - Women's Fitting Room Attendant in League City, TX

    I worked at J. C. Penney part-time for less than a year

    Pros

    Lots of hours, especially during busy seasons.
    Friendly coworkers made it feel like a family almost.
    Lots of recognition when name is specifically mentioned on a review.
    Flexible schedule.

    Cons

    When working fitting rooms, there is generally only one attendant per section scheduled. Meaning if one person doesn't show up, someone else already working has to take over and rooms are almost impossible to take care of when one person is trying to keep two sections organized during peak hours.

    Advice to ManagementAdvice

    Be willing to call someone in if a person is a no show. If not, at least tell the others there that someone isn't there before busy time.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Employee and Customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist  in  Sacramento, CA
    Former Employee - Sales Specialist in Sacramento, CA

    I worked at J. C. Penney part-time for less than a year

    Pros

    Great place to work! Great place to shop!

    Cons

    Not enough hours and not enough to make a living.

    Advice to ManagementAdvice

    Full time work for those who wish to work full time, along with benefits.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    J.C. Penney is a well rounded company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Flagstaff, AZ
    Former Employee - Retail Sales Associate in Flagstaff, AZ

    I worked at J. C. Penney full-time for less than a year

    Pros

    The work/life balance was great. I enjoyed working and helping customers. The associates and managers were all nice and polite. The employee discount is also useful.

    Cons

    Expect long hours during holidays and back to school.

    Advice to ManagementAdvice

    The management was friendly and did their best to keep the employees satisfied.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Pleasant place to work

    • Culture & Values
    Former Employee - Sales Associate  in  Eagle Pass, TX
    Former Employee - Sales Associate in Eagle Pass, TX

    I worked at J. C. Penney part-time for less than a year

    Pros

    25% discount

    Cons

    Part time seasonal

    Recommends
  8.  

    I have had an overall pleasant experience with this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leader  in  Augusta, GA
    Current Employee - Leader in Augusta, GA

    I have been working at J. C. Penney full-time

    Pros

    The sense of urgency to regain the base customer that was lost, is evident.

    Cons

    Still transitioning salary cost restraints, which make it challenging to staff sales floor effectively

    Advice to ManagementAdvice

    Remember to focus on building associate moral

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Invested in their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SIJCP Beauty Leader  in  San Francisco, CA
    Current Employee - SIJCP Beauty Leader in San Francisco, CA

    I have been working at J. C. Penney full-time for more than a year

    Pros

    Support from leaders is great!

    Cons

    Office and associate culture is caddy

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    knowledgeable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Represantive  in  Holyoke, MA
    Former Employee - Sales Represantive in Holyoke, MA

    I worked at J. C. Penney part-time for more than a year

    Pros

    great customer service, great deals, they recycle, and various styles of clothing, house items, and could even look sharp by going to there salon all in one store,

    Cons

    benefits wasn't to good if you wasn't a full time employer, and not to open with schedules if needed.

    Advice to ManagementAdvice

    they should have the manager commit to talking more to there employees and when a employee does a sale or opens a icap for them they should have the manager recognize there hard work.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Emerging Leader Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. C. Penney

    Pros

    Workplace culture
    Salary
    Benefits
    Discount

    Cons

    Training organization
    Hourly employee's were older and resistant to change

    Recommends
    Positive Outlook
    Approves of CEO

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