J. C. Penney Reviews

Updated October 21, 2014
Updated October 21, 2014
2,123 Reviews
3.0
2,123 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
541 Ratings

Review Highlights

Pros
  • 20% employee discount on regular days- could be combined with coupon discounts (in 166 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 48 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 52 reviews)

  • Associates are essentially working for a credit card company, not a clothing company (in 92 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    the best job ive ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Officer in Savannah, GA
    Former Employee - Loss Prevention Officer in Savannah, GA

    I worked at J. C. Penney part-time (less than an year)

    Pros

    family oriented , pay , benefits . I never had a problem while working there .

    Cons

    i had to move , so i couldnt stay there :/

    Advice to ManagementAdvice

    stay great

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Overworked but great discount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - JC Penney Cashier in Houston, TX
    Former Employee - JC Penney Cashier in Houston, TX

    I worked at J. C. Penney part-time (less than an year)

    Pros

    The employee discount of 25% was very good since it could be combined with other coupons. Also, if you met your weekly "find it, keep it" (getting customers to buy unavailable merchandise online while shopping with free shipping to the store) goal of 6 and daily credit card applications goal of 5, then you would get a $5 gift certificate that you could use at the store (not Sephora).

    Cons

    They understaff almost every weekday which is so annoying. They always talked about the hourly "budget" and how they couldn't go over it. Therefore, I found myself having to take care of the busiest departments (womens and juniors) at night where people go crazy and want to try on everything before we close.... Also, every department head has a walkie and one of their uses is so management can push credit applications every 5 minutes through it. It is extremely annoying since it is so loud and repetitive and customers can hear it throughout the store.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    My experience was keeping my register balanced at all times, customer service, keep all customers happy at all times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - JC Penney Cashier in Cedar Hill, TX
    Current Employee - JC Penney Cashier in Cedar Hill, TX

    I have been working at J. C. Penney part-time (less than an year)

    Pros

    Some of the best reasons of working at J.C.Penny was they treat all their employees equally, its a good start and you learn many things.

    Cons

    Some challenges of work here are during the holidays we get busy so you have to have a flexible schedule just in case they ever call you in.

    Advice to ManagementAdvice

    Its a good job to be at your around good and friendly people.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    it ws ok but manager sucket

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Westland, MI
    Former Employee - Retail Sales Associate in Westland, MI

    I worked at J. C. Penney part-time (more than an year)

    Pros

    good time off, low maintenance part time

    Cons

    manager was a @%$@%@$%!!! no way

    Advice to ManagementAdvice

    fire the @%@$%@!!! and get a coffee maker

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. C. Penney full-time

    Pros

    Good salary, people in general are easy to work with

    Cons

    Too many layers, needs new vision from leaders

    No opinion of CEO
  7.  

    Assistant buyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Buyer in Plano, TX
    Former Employee - Assistant Buyer in Plano, TX

    I worked at J. C. Penney full-time (more than 3 years)

    Pros

    - Fun work group
    - great discount
    - competitive work environment
    - challenging
    - highly competitive pay

    Cons

    - horrible work life balance
    - company is going through a transition

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Ehh.. Turned into oh okay i like it...turned into i need to get out of this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Sales Associate in Brentwood, CA
    Current Employee - Customer Service Sales Associate in Brentwood, CA

    I have been working at J. C. Penney part-time (less than an year)

    Pros

    The people are friendly, the discounts are good.

    Cons

    training was horrible they showed you the basics then when you get out there use what they thought you another manager would say no that isnt how we do it anymore so there was a lot of miscommunication between everyone. i've been there for 4 months and i still have no time saved up for vaction time.

    Advice to ManagementAdvice

    work more closely with your new assocaites, listen when they talk they just might teach you something, don't push off your work on to the lesser paid assocates.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Education Consultant in Oklahoma City, OK
    Current Employee - Senior Education Consultant in Oklahoma City, OK

    I have been working at J. C. Penney full-time (more than 3 years)

    Pros

    benefits are great and even offered to part time employees, scheduling can be consistent, fairness

    Cons

    there was department separation between Sephora inside JCP and the rest of the store, lack of communication, the random hours we were open were a waste of time and money

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Some of the people were great to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stocker in Frisco, TX
    Current Employee - Stocker in Frisco, TX

    I have been working at J. C. Penney part-time (more than 3 years)

    Pros

    friendly atmosphere, good discount, nice apparel

    Cons

    pay is not enough, management is clueless

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Fine

    Former Employee - Customer Service in Calumet City, IL
    Former Employee - Customer Service in Calumet City, IL

    I worked at J. C. Penney part-time (less than an year)

    Pros

    Great if your work for anything other than retail.

    Cons

    They tend to work you like a slave. Especially during holiday season!

    Advice to ManagementAdvice

    Add some incentives like bonus or serious overtime during holiday season!

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