J. C. Penney Reviews in San Antonio, TX

Updated August 14, 2014
Updated August 14, 2014
1,992 Reviews

3.0
1,992 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. C. Penney Chief Executive Officer Mike Ullman
Mike Ullman
477 Ratings

Review Highlights

Pros
  • It once was a good company to work for with a nice employee discount (in 146 reviews)

  • Work-life balance mostly good except during high volume holiday sales season (in 45 reviews)


Cons
  • Short sighted management, desperate for employees so work/life balance hard during peak seasons (in 43 reviews)

  • They beat into you to get people to sign up for a JCP credit card (in 77 reviews)

More Highlights

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I love working for JCPenney!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Sales Associate  in  San Antonio, TX
    Current Employee - Customer Service Sales Associate in San Antonio, TX

    I have been working at J. C. Penney full-time for more than 3 years

    Pros

    If you show initiative they will take the time to help you develop management skills. I believe it's a great job for people who have never had a job, because JCPenney takes the time to train you in many areas. From customer service skills to time management, and communication.

    Cons

    Some times a lot of the people hired are young, and they don't have the desire to work as hard. JCPenney needs to hire more people that are motivated, and have good people skills. I think the pay should be increased, because it is a lot of work, it can be stressful, and we're the faces of the company.

    Advice to ManagementAdvice

    I believe management should spend more time training new hires.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    Current Employee - Sales Associate  in  San Antonio, TX
    Current Employee - Sales Associate in San Antonio, TX

    I have been working at J. C. Penney part-time for less than a year

    Pros

    Friendly managers, friendly staff, flexible schedules

    Cons

    Not reasonable pay, hectic seasonal

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Needs heavy work done to turn around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fine Jewelry Expert  in  San Antonio, TX
    Former Employee - Fine Jewelry Expert in San Antonio, TX

    I worked at J. C. Penney part-time for less than a year

    Pros

    Great co workers, built long relationships with many people there. Great diverse group of people make the whole experience enjoyable despite the bad management staff.

    Cons

    Long hours, especially during holidays. Poor pay even for retail, no reward for accomplishing tasks. Just a thanks and move you to the next place to work.

    Advice to ManagementAdvice

    Work on leadership skills of all on floor managers. This will help reduce the turnover rate.

    Doesn't Recommend
    Negative Outlook
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  5.  

    It made me glad I'm getting a college degree

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Antonio, TX
    Former Employee - Sales Associate in San Antonio, TX

    I worked at J. C. Penney full-time for less than a year

    Pros

    If you need to, you can work quite a few hours during seasonal times and make decent money.

    Cons

    It's a cesspool of unhappy people working jobs they hate.

    Advice to ManagementAdvice

    Don't just hire anyone, especially immature high school students.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Easy place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  San Antonio, TX
    Current Employee - Sales Associate in San Antonio, TX

    I have been working at J. C. Penney part-time for more than a year

    Pros

    Not much responsibility, fun people to work with, easy sales.

    Cons

    Same thing every day, micromanaging supervisors, not a career type of job

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    Average Joe Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fine Jewelry Product Expert  in  San Antonio, TX
    Current Employee - Fine Jewelry Product Expert in San Antonio, TX

    I have been working at J. C. Penney part-time for less than a year

    Pros

    Decent hours for low-end retail - I usually get over 30 per week.
    25% discount on all JCP products.
    Surprisingly enjoyable work environment and team.

    Cons

    Virtually no training - there were six videos new associates were supposed to watch, but I only got to see two before being thrown on the floor.

    Doesn't seem to be much upward mobility - though that may be due to the market.

    Poor communication from district to store - customers often know about upcoming sales before we do and the catalog and our in-store stock match much less frequently than would be desired.

    Advice to ManagementAdvice

    To be perfectly blunt, I am asked to do a lot of stuff that seems above and beyond the call with no real incentive to do so. Why should I be driven to sell care plans most customers don't want or need or bring in credit applications when I'm not on commission and the only reward for credit is two dollars per credit app when most of the customers I deal with say they already have a JCP card?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Antonio, TX
    Former Employee - Sales Associate in San Antonio, TX

    I worked at J. C. Penney part-time for less than a year

    Pros

    25% discount, good hours,paid training,relaxed dress code.employees very friendly.mangers are sometimes nice.

    Cons

    super short breaks,work long hours,has to stay after closing to clean up store.Which is ridiculous clothes everywhere,and trash just everywhere.Some of the managers wouldn't even help clean up they would stand there and bark orders.

    Advice to ManagementAdvice

    Maybe try helping employees clean up store at end of night.And make longer breaks.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Like a family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  San Antonio, TX
    Current Employee - Customer Service Associate in San Antonio, TX

    I have been working at J. C. Penney part-time for more than 3 years

    Pros

    The managers are very understanding of personal issues and are always there when you need them. My co-workers were amazing and we were all like a big family.

    Cons

    The pay wasn't great but we did get yearly raises and it is a minimum wage retail job.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great company...but prepare to be single

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Manager  in  San Antonio, TX
    Current Employee - Sales Manager in San Antonio, TX

    I have been working at J. C. Penney

    Pros

    quick career advancement, great senior management

    Cons

    The varied hours make it difficult to have a life outside of the store. Micromanagment is a big issue and managers are not allowed to maximize their potential.

    Advice to ManagementAdvice

    Extended hours are not always necessary.

    Recommends
    Approves of CEO

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