J. Crew Reviews

Updated August 2, 2015
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3.8
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Recommend to a friend
Approve of CEO
J. Crew Chairman and CEO Mickey Drexler
Mickey Drexler
14 Ratings

Pros
  • There is a great discount on clothing (in 92 reviews)

  • The employee discount was really nice as well (in 76 reviews)

Cons
  • On call shifts can be frustrating (in 38 reviews)

  • part time even when I switched departments (in 21 reviews)

More Pros and Cons

24 Employee Reviews

Sort: Popular Rating Date
  1. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lynchburg, VA
    Former Employee - Anonymous Employee in Lynchburg, VA
    Recommends
    Positive Outlook

    I worked at J. Crew full-time (More than a year)

    Pros

    This Company will treat you like family!!

    Cons

    Had to work on holidays


  2. Helpful (1)

    Great for a college student

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lynchburg, VA
    Former Employee - Customer Service Representative in Lynchburg, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at J. Crew full-time (More than 3 years)

    Pros

    This is a great job for a college student. The schedule is flexible to accommodate changing class schedules, and you can do your school work during down times. Benefits are great (arguably the best in Lynchburg, VA), employee discounts are awesome and you get a lot of PTO. This is an ideal position for someone who is simply looking for an income to pay bills. I was on the Email/Chat team where we could listen to music as we worked. Basically, J.Crew puts a lot of emphasis on customer service, so CSRs get a lot of perks.

    Cons

    Lots of favoritism and job politics. It's hard to get ahead if a member of management simply does not like you. Also, it's required that you work one day of the weekend, Saturday or Sunday.

    Advice to Management

    Make sure management is accountable, to get rid of favoritism.


  3. Good pay unless you like uptight management and strict rules

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Processor in Lynchburg, VA
    Former Employee - Merchandise Processor in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at J. Crew part-time (Less than a year)

    Pros

    Decent pay for college student, selectors are allowed to listen to music with one headphone in while on the floor, generally friendly staff, got to keep to myself, pretty easy job

    Cons

    Very strict management and rules/procedures, merchandise must be selected and placed onto conveyor belt within a short timeframe (nearly impossible when you have to check merchandise labels with precision in order to avoid errors), have to work 9 hour shifts and flex way more often than what your shift advertises and often unexpectedly)

    Advice to Management

    Please be more clear about 9 hour shifts and other standard procedures


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  5. Good job perks, great deals on clothing, some bad supervisors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lynchburg, VA
    Current Employee - Customer Service Representative in Lynchburg, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good job perks, great deals on clothing

    Cons

    some bad supervisors, and its a call center so hours are long


  6. Great work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ecommerce in Lynchburg, VA
    Current Employee - Ecommerce in Lynchburg, VA
    Recommends
    Neutral Outlook

    I have been working at J. Crew part-time (More than a year)

    Pros

    Great pay, good environment. Paid time off.

    Cons

    Poor benefits, high turnover in call center.

    Advice to Management

    Better benefits


  7. My time here has been very exciting, and has given me a lot of experience for my career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DC Supervisor in Lynchburg, VA
    Current Employee - DC Supervisor in Lynchburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. Crew full-time (More than 3 years)

    Pros

    You can advance within the company if you work hard and give it your all.

    Cons

    No regular bonuses for supervisors.

    Advice to Management

    Communication is always key.


  8. Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DC Manager in Lynchburg, VA
    Former Employee - DC Manager in Lynchburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family feel to company

    Cons

    long Hours some weeks , need to share

    Advice to Management

    Share and speak with teams


  9. Not a great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Lynchburg, VA
    Current Employee - Supervisor in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook

    I have been working at J. Crew full-time (More than 8 years)

    Pros

    Excellent benefits, including 5 weeks of paid time off when hired. Great health and dental insurance.

    Cons

    Lots of favoritism, no development or opportunity for growth. Managers are not knowledgeable, and long time employees can be moved to any shift at any time without warning

    Advice to Management

    Offer more opportunities, provide constructive feedback.


  10. Warehouse Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in Lynchburg, VA
    Former Employee - Warehouse Associate in Lynchburg, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at J. Crew full-time (Less than a year)

    Pros

    I love J Crew because the management is amazing, and that the work experience was satisfying. Management, especially on weekends, was very nice.

    Cons

    No cons to think of, unless you work through a temp agency, then work is far and few but otherwise J Crew is an excellent company. Also not as much training 1 on 1 as I think would be necessary, and they seem hesitant to train employees on company equipment.

    Advice to Management

    Better communication would be better but, as all bigger companies, a lack in communication always occur. I would recommend though, to take advise from employees to improve performance in warehouses.


  11. Helpful (1)

    Better than a lot of places you could work, but not by much.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Processor in Lynchburg, VA
    Current Employee - Merchandise Processor in Lynchburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at J. Crew full-time (More than a year)

    Pros

    The schedule ranges from 5-6 days a week with plenty of opportunities for overtime whether it be at the distribution center or a sample sale. An employee receives 2 breaks a day and in conjunction with a full-time schedule can receive health care benefits, tuition compensation, an amazing employee discount (35-50%), and up to 200hrs of paid time off. A bonus is rare, but each employee receives a pay raise at every yearly evaluation along with 25 to 50 cent shift differentials. Bereavement pay is also available should you lose a love one while employed.

    Cons

    The main issue is the 40-50 hr a week schedule. Most of the time its hard to balance family, work, and school. Management can be distant or uncaring at times, often over loading one employee with enough work for three people. An employee will spend the majority of the shift standing on a concrete floor and will lift heavy packages (up to 30lbs) multiple times a day which can lead to pulled/torn muscles. Most of the employees who are above the regular associates but below supervisors are much of the time under qualified for their positions and only got the job due to favoritism and lack a good work ethic and organizational skills. They only tell the employees what to do instead of helping to assist in the work load. There is a clear distinction between the have and the have-nots in this company. Many of the employees in the call center walk around with an attitude like they are better than the other distribution center workers. Plus they get paid more for sitting on their butt all day and dealing with customers.

    Advice to Management

    Management can be nit picky. Often consulting with an employee if their percentages (production, IQA, attendance) drops even as much as 2%. Many of the managers/supervisors talk down to regular employees and often ask in a rude manner for the employees to complete a task. In the DC, even though cell phones are not permitted on the floor but only on breaks, managers will still walk in high traffic areas scrolling, texting, or sending emails which is a safety hazard.



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