J. Crew Reviews

Updated October 18, 2014
Updated October 18, 2014
629 Reviews
3.8
629 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. Crew Chairman and CEO Mickey Drexler
Mickey Drexler
415 Ratings

Review Highlights

Pros
  • There was also a great discount for employees that was great during the holidays (in 92 reviews)

  • Flexible Hours, Great Employee Discount, Great brand image cultivated by Mickey Drexler (in 70 reviews)


Cons
  • On Call shifts, management that doesn't know how to properly schedule employees (in 38 reviews)

  • I was hired as a part-time Sales Support Associate, and I remained (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Opportunities to fully immerse yourself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support in New York, NY
    Current Employee - Sales Support in New York, NY

    I have been working at J. Crew part-time (more than 3 years)

    Pros

    The managers are always doing their best to make the work and training environment fun and energetic. During training and all-store meetings, we would usually have group activities where some of the associates would style another associate as if they were styling a customer, which helps everybody to get an idea of the top looks of the season and how to sell the merchandise we offer. If you want to work here, you really have to like the brand and be a good representation of it; the employee discount is phenomenal because they really expect you to buy and wear J. Crew clothes in order to set a stylish "example" for customers. They're usually pretty good about not scheduling you outside your availability and granting the days off you request, with the exception of busy holidays (which is true of most retail, unless you're one of the lucky few who put in their requests WAY in advance). Associates and managers are a diverse bunch and I have encountered only a few, isolated & far-between incidents of sexism--employee HR reports are taken seriously.

    Cons

    I was hired as a part-time Sales Support Associate, and I remained part time even when I switched departments. I had a large availability and they scheduled me for ALL of my availability. I was part-time but still working 5 days a week, 8-9 hour shifts. If you're back-of-house (stock, merch, etc), they're going to schedule you EVERY DAY you're available, trust me. Its nice to be relied on, but I had to take a day off of my availability to catch up on some needed sleep.

    Advice to ManagementAdvice

    Learn to balance your employees a little bit more. Its strange when there are two employees who work in the same department and are both part-time, yet one is complaining about not receiving any hours and the other is complaining about being stressed and overworked.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    amazing seasonal experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at J. Crew

    Pros

    the benefits are amazing to the employees! they want the best out of their employees

    Cons

    training for seasonal can be long but it is do able

    Advice to ManagementAdvice

    there doing a great shop

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I quit and regret it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Crew full-time

    Pros

    Great company vision, growing range and good discount

    Cons

    poor district management, poor communication

    Advice to ManagementAdvice

    Hire more DMs

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    A great place to work

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at J. Crew part-time (less than an year)

    Pros

    The clothes are great and it's easy to work here when it's a brand you believe in. The store discount is pretty great too!

    Cons

    Working the sales floor can get pretty monotonous when there's not a lot of traffic going in and out of the store.

    Recommends
  6.  

    Lovely Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at J. Crew part-time (less than an year)

    Pros

    I worked as a seasonal sales associate, love the team I worked with and the product. It was easy for me to meet sales goals as I was passionate about the clothing.

    Cons

    I would love to return to the company, I had a wonderful time there.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Retail Sales Associate-J.Crew

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Boone, NC
    Current Employee - Retail Sales Associate in Boone, NC

    I have been working at J. Crew part-time (less than an year)

    Pros

    Discount, time-off policies, easy to maintain work-life balance

    Cons

    working holidays, can be stressful at times, "on call" days

    Advice to ManagementAdvice

    Offer promotions to long term employees

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Okay place to work:)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at J. Crew part-time (more than 3 years)

    Pros

    I have worked at other retail chains and J. Crew has been the best. The dress code is rather flexible considering you don't have to wear exclusively J. Crew items when working and the discount is very generous.

    Cons

    Scheduling is very unpredictable: one night you will close and then the next morning you will be scheduled to open the store, or one day your shift will be cut early but the next week you will be scheduled 6 days.

    Advice to ManagementAdvice

    Have 770 staff visit retail stores more often.

    Recommends
    Approves of CEO
  9.  

    Amazing!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in The Woodlands, TX
    Current Employee - Sales Associate in The Woodlands, TX

    I have been working at J. Crew part-time (more than an year)

    Pros

    The company really cares about its employees.

    Cons

    The customers can be difficult sometimes.

    Advice to ManagementAdvice

    Work to earn the respect of your associates.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    J.Crew

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Crew part-time

    Pros

    Awesome job! Great benefits! Fantastic Enviroment

    Cons

    Some management is hard to get along with

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Tightly run ship, Runs well with good management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Tilton, NH
    Former Employee - Sales Associate in Tilton, NH

    I worked at J. Crew part-time (less than an year)

    Pros

    Employees are treated fairly and valued for their opinions.

    Cons

    Management turnover creates chaos, simple guidelines are gospel fact, and the top sales person can lose their job over a silly infraction.

    Advice to ManagementAdvice

    Find experienced, level-headed managers and do whatever it takes to keep them.

    Recommends
    Positive Outlook
    Approves of CEO

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