J. Crew

  www.jcrew.com
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J. Crew Reviews

Updated August 18, 2014
Updated August 18, 2014
584 Reviews

3.8
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. Crew Chairman and CEO Mickey Drexler
Mickey Drexler
388 Ratings

Review Highlights

Pros
  • Enthusiastic coworkers, encouraging supervisors, great discount (in 82 reviews)

  • Flexible Hours, Great Employee Discount, Great brand image cultivated by Mickey Drexler (in 62 reviews)


Cons
  • On Call shifts, management that doesn't know how to properly schedule employees (in 35 reviews)

  • You get No Benifits they keep all employees at part time (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Loved the company and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great discount, co-workers and product

    Cons

    Growth in the company is slow

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good company, but didn't make enough money to support myself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Very Personal Stylist  in  Los Angeles, CA
    Current Employee - Very Personal Stylist in Los Angeles, CA

    Pros

    Great discount, good company, fairly flexible hours.

    Cons

    Terrible customers, compensation wasn't enough for the amount I was working.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Better than a lot of places you could work, but not by much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Processor  in  Lynchburg, VA
    Current Employee - Merchandise Processor in Lynchburg, VA

    Pros

    The schedule ranges from 5-6 days a week with plenty of opportunities for overtime whether it be at the distribution center or a sample sale. An employee receives 2 breaks a day and in conjunction with a full-time schedule can receive health care benefits, tuition compensation, an amazing employee discount (35-50%), and up to 200hrs of paid time off. A bonus is rare, but each employee receives a pay raise at every yearly evaluation along with 25 to 50 cent shift differentials. Bereavement pay is also available should you lose a love one while employed.

    Cons

    The main issue is the 40-50 hr a week schedule. Most of the time its hard to balance family, work, and school. Management can be distant or uncaring at times, often over loading one employee with enough work for three people. An employee will spend the majority of the shift standing on a concrete floor and will lift heavy packages (up to 30lbs) multiple times a day which can lead to pulled/torn muscles. Most of the employees who are above the regular associates but below supervisors are much of the time under qualified for their positions and only got the job due to favoritism and lack a good work ethic and organizational skills. They only tell the employees what to do instead of helping to assist in the work load. There is a clear distinction between the have and the have-nots in this company. Many of the employees in the call center walk around with an attitude like they are better than the other distribution center workers. Plus they get paid more for sitting on their butt all day and dealing with customers.

    Advice to ManagementAdvice

    Management can be nit picky. Often consulting with an employee if their percentages (production, IQA, attendance) drops even as much as 2%. Many of the managers/supervisors talk down to regular employees and often ask in a rude manner for the employees to complete a task. In the DC, even though cell phones are not permitted on the floor but only on breaks, managers will still walk in high traffic areas scrolling, texting, or sending emails which is a safety hazard.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    it's okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Wisc Dells, WI
    Current Employee - Sales Associate in Wisc Dells, WI

    Pros

    Associate discount, decent hours, hire only adults (18+)

    Cons

    monotonous, company seems disorganized, not a lot of room for career growth

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Sales Associate, J.Crew Factory Outlets

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Part Time Sales Associate  in  Livermore, CA
    Former Employee - Part Time Sales Associate in Livermore, CA

    Pros

    What I loved about working at J.Crew was the people I worked with, we all got along well. Also, getting discount was the best part.

    Cons

    Not enough pay, worked there for 2 years and only received a few cents raise.
    Made me work closing shifts mostly every weekends just because of how satisfied they were with my recovering skills.

    Neutral Outlook
  7.  

    Age is not your friend in the world of J. Crew

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder
    Former Employee - Key Holder

    Pros

    Discounts are great! Employees are fun and fashion forward. Management was willing to work around other schedules and vacations. Pay was fair.

    Cons

    I was discriminated against because of my age numerous times. Sometimes to my face sometimes behind my back. I had proven myself time after time only to have a less qualified employee promoted above me.

    Advice to ManagementAdvice

    Promote based on ability and drive not on age.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    lack-luster experience. saw the brand go down as soon as it came up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser

    Pros

    great discount. decent benefits - 21 days PTO for full-timers first starting out. compensation was competitive, i felt comfortable with what i was making and later found out i probably could have asked for more.

    Cons

    the main challenges for me were that the company values did nothing to empower or build the associates. they were treated as a dime per dozen, were paid poorly, and barely had hours for them. Most made less than $9.25 with no obtainable bonus structure. Sure, we had a good time and met great people but after a few months working there, everyone realized how direction-less it became. The main reason I left was because the expectations were near impossible and i consistently went home feeling like i didn't do a good job, when in reality their expectations were very unrealistic. How is it possible to successfully staff a store for great customer service and preventing LP issues with only enough hours for 6 people the entire day in an over 6000 sq ft location?

    Advice to ManagementAdvice

    invest into your team and you will 100% see the pay off.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Good place to work but not to build a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  New York, NY
    Current Employee - Senior Software Engineer in New York, NY

    Pros

    Really good work/life balance.
    Great location for the HQ in the East Village.
    Senior IT leadership are making changes for the better.
    Nice amount of vacation days.

    Cons

    The place is a bit of a circus sometimes. There are a bunch of very dramatic personalities that can be tough to deal with.
    Positive changes are hard to implement due to the very political nature of the environment.
    People get very comfortable with confusing and roundabout processes that constantly stop working.
    The original codebase is very tough to work with.
    You must be a self motivated person to change things or else be trapped constantly patching broken systems.
    Compensation is way below market value.

    Advice to ManagementAdvice

    The retail business is changing and online is the way to go. Stop alienating technology people from communicating with people at the top.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASM
    Former Employee - ASM

    Pros

    Good people who care and work hard at the store level; OK discount

    Cons

    Not enough hours to properly schedule the store, so salaried managers are expected to pick up the slack which translates to working 50+ hours per week, so zero quality of life. You are expected to schedule the store from 5 am to 11 pm with no hours to cover. Too often favoritism plays with regard to district managers/store directors. If someone doesn't like you, forget it, you are out or forced out. Brand has lost its way, too much emphasis on being the "cool" brand, which it never was, it was a classic brand with some current trends thrown in, but the pieces were all QUALITY. No longer. Stores are blamed for poor sales when it is the product that is not selling. Feedback that is anything but positive is either ignored for discouraged. Stores are expected to produce regardless of lack of hours, lack of product, non-working air conditioning and management does not want to hear any reasons for any slowdown in sales. no basis in reality. stores are forced to hire too many associates and then are not given any hours, so there's no loyalty, they are just there for the discount. No connection to Corporate. previously, when managers were hired, they were sent to Corporate for training, that went away, and you are just thrown in with no PRACTICAL training, just fluff training. HR people are just clueless and offer no assistance when there are personnel issues, they are clearly there for the company, and are not at all unbiased.

    Advice to ManagementAdvice

    Stop blaming the stores for the company's poor performance and face reality, it's your product. It has spiraled down and is no longer what it used to be: a quality product at a fair price. now it's a poor quality, disposable product, which customers can buy at other places for a much lower price (pilling cashmere - good cashmere does NOT pill despite what you say; tee shires that develop holes after one wash; inconsistent sizing - you can try the same garment on in the same size and no two pieces will fit the same) at a much higher price. Too many promotions, so that you are encouraging customers NOT to buy because they know they will get a better price if they wait. If you want store managers who understand the local customer, hire from the region, stop brining managers in from distant locations. Provide more consistent hours so that stores can schedule appropriately and then you will have Associates who actually care about their jobs as well as the company. You get what you pay for.You can't expect to hire Associates, give them no hours, and then expect them to actually care. Take your heads out of the sand, you store Managers/Associates are the first line to your customers, LISTEN to their feedback whether you like what you hear or not. Use consistent hiring practices, and institute some REAL training, not just the fluff. You can't expect a store to run when no time is given to train Associates on how to use the register, how to maintain standards, how to properly assist customers, etc. This used to be a great company to both work for and buy from, it's not that any more. There's no loyalty, no chance for advancement (I can't tell you how many Associates we lose due to Corporate's disbelief in hiring from the retail stores), no accountability. Let your managers run their stores properly, have a cleaning service (back of stores are disgustingly dirty as you can't expect people who have other tasks to do to properly clean and sanitize the stockroom, bathrooms, break rooms). You have to spend money to make money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Not what I was expecting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    Pros

    Great discount, above average pay, great co-workers, flexible time-off

    Cons

    Barely work any hours, payroll forces closing to go till 1-2AM. Was expecting 20-30 hours, lucky if I work 10.

    Advice to ManagementAdvice

    learn how to better distribute human rescources

    Recommends
    Neutral Outlook
    Approves of CEO

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