J. Crew

  www.jcrew.com
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J. Crew Reviews

Updated August 18, 2014
Updated August 18, 2014
583 Reviews

3.8
583 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J. Crew Chairman and CEO Mickey Drexler
Mickey Drexler
388 Ratings

Review Highlights

Pros
  • Enthusiastic coworkers, encouraging supervisors, great discount (in 82 reviews)

  • Flexible Hours, Great Employee Discount, Great brand image cultivated by Mickey Drexler (in 62 reviews)


Cons
  • On Call shifts, management that doesn't know how to properly schedule employees (in 35 reviews)

  • You get No Benifits they keep all employees at part time (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASM
    Former Employee - ASM

    Pros

    Good people who care and work hard at the store level; OK discount

    Cons

    Not enough hours to properly schedule the store, so salaried managers are expected to pick up the slack which translates to working 50+ hours per week, so zero quality of life. You are expected to schedule the store from 5 am to 11 pm with no hours to cover. Too often favoritism plays with regard to district managers/store directors. If someone doesn't like you, forget it, you are out or forced out. Brand has lost its way, too much emphasis on being the "cool" brand, which it never was, it was a classic brand with some current trends thrown in, but the pieces were all QUALITY. No longer. Stores are blamed for poor sales when it is the product that is not selling. Feedback that is anything but positive is either ignored for discouraged. Stores are expected to produce regardless of lack of hours, lack of product, non-working air conditioning and management does not want to hear any reasons for any slowdown in sales. no basis in reality. stores are forced to hire too many associates and then are not given any hours, so there's no loyalty, they are just there for the discount. No connection to Corporate. previously, when managers were hired, they were sent to Corporate for training, that went away, and you are just thrown in with no PRACTICAL training, just fluff training. HR people are just clueless and offer no assistance when there are personnel issues, they are clearly there for the company, and are not at all unbiased.

    Advice to ManagementAdvice

    Stop blaming the stores for the company's poor performance and face reality, it's your product. It has spiraled down and is no longer what it used to be: a quality product at a fair price. now it's a poor quality, disposable product, which customers can buy at other places for a much lower price (pilling cashmere - good cashmere does NOT pill despite what you say; tee shires that develop holes after one wash; inconsistent sizing - you can try the same garment on in the same size and no two pieces will fit the same) at a much higher price. Too many promotions, so that you are encouraging customers NOT to buy because they know they will get a better price if they wait. If you want store managers who understand the local customer, hire from the region, stop brining managers in from distant locations. Provide more consistent hours so that stores can schedule appropriately and then you will have Associates who actually care about their jobs as well as the company. You get what you pay for.You can't expect to hire Associates, give them no hours, and then expect them to actually care. Take your heads out of the sand, you store Managers/Associates are the first line to your customers, LISTEN to their feedback whether you like what you hear or not. Use consistent hiring practices, and institute some REAL training, not just the fluff. You can't expect a store to run when no time is given to train Associates on how to use the register, how to maintain standards, how to properly assist customers, etc. This used to be a great company to both work for and buy from, it's not that any more. There's no loyalty, no chance for advancement (I can't tell you how many Associates we lose due to Corporate's disbelief in hiring from the retail stores), no accountability. Let your managers run their stores properly, have a cleaning service (back of stores are disgustingly dirty as you can't expect people who have other tasks to do to properly clean and sanitize the stockroom, bathrooms, break rooms). You have to spend money to make money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Not what I was expecting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    Pros

    Great discount, above average pay, great co-workers, flexible time-off

    Cons

    Barely work any hours, payroll forces closing to go till 1-2AM. Was expecting 20-30 hours, lucky if I work 10.

    Advice to ManagementAdvice

    learn how to better distribute human rescources

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    J. Crew part time sales associate at Crabtree Valley Mall, Raleigh NC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Raleigh, NC
    Former Employee - Sales Associate in Raleigh, NC

    Pros

    Great, up-beat work environment that was really fast paced
    Really good discounts on clothing and accessories through employment
    Friendly managers and many of the other associates went to college in the area
    Easy commute to the mall

    Cons

    Pay was very low and "commission" wasn't enough to even be called that (.05%)
    Men's section usually only had one associate working so very fast paced
    Parking at the mall is hard, especially during rush hours
    Managers are sometimes hard to get along with, but overall they were friendly

    Advice to ManagementAdvice

    Make a new compensation model. Current one is good only because of the discounts on clothes, but the only way to get discounts is if you spend the money you are earning on them so you walk away with very little comp at the end of it all. For people looking to earn money and save it, this is not the best option

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    J. Crew was a clique-y place to work

    Former Employee - Cashier  in  San Francisco, CA
    Former Employee - Cashier in San Francisco, CA

    Pros

    The discounts are awesome! The people that shop there are friendly and pretty cool.

    Cons

    The management did not handle break-times or scheduling well. For example, a manager gave too many people 15 minute breaks. In turn, there were few associates on the floor and not enough room in the breakroom... but "that wasn't [her] problem." Another example, they would schedule those who commuted via public transportation before public transportation would be running. The environment of the managers was not as friendly as I had hoped.

    Advice to ManagementAdvice

    See above.

  6. 1 person found this helpful  

    Working for J.Crew was very enjoyable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Palm Beach Gardens, FL
    Former Employee - Sales Associate in Palm Beach Gardens, FL

    Pros

    To gain a thorough understanding of the retail business. J.Crew is a great company to work for. The clothing and designs are good quality and very creative.

    Cons

    At the particular J.Crew location I worked at the manager was letting personal issues affect her professional work environment. This had been a problem for some time and so after multiple employees spoke to upper management the issue was taken care of.

    Advice to ManagementAdvice

    Upper management was relatable and easy to talk to about any problems encountered. They also effectively handled over-bearing customers who looked to take advantage of employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It was great.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Co-workers, training, pay, conditions, benefits

    Cons

    Monotonous, slow, hours, visual environment, boss.

  8.  

    stylist / sale rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great place to work. great working cast

    Cons

    pay rate needs to be based off experience

  9.  

    J.Crew

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  Oklahoma City, OK
    Current Employee - Management in Oklahoma City, OK

    Pros

    Great benefits, PTO, insurance is great

    Cons

    Nights and weekends, sometimes more than 40 hrs/week

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Williamsburg, VA
    Current Employee - Sales Associate in Williamsburg, VA

    Pros

    The discount was awesome. I loved that you had to be knowledgeable about the clothing.

    Cons

    There is a lot of turnover and the managers switch around stores often.

  11.  

    Strong brand, great employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder  in  Los Angeles, CA
    Former Employee - Key Holder in Los Angeles, CA

    Pros

    Employees and consumers alike love and respect the J. Crew brand. The quality of employees, from store management to stock team is unparalleled.

    Cons

    Lack of hours to give employees can be frustrating (depends on store sales goals).

    Recommends
    Positive Outlook
    No opinion of CEO

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