J. Crew Reviews

Updated July 31, 2015
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910 Employee Reviews

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  1. Like the brand, hate the on call shifts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Phila, PA
    Current Employee - Sales Associate in Phila, PA

    I have been working at J. Crew

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great if you like the brand for discounts on clothing.

    Cons

    J Crew not a good employer. On Call shifts are unfair and unreasonable. High turnover forces you to pick up more hours than you want. But - for those who want more hours, they can't get them when they want. It's always a one way street with J Crew. You only get your schedule one week in advance so difficult to plan your schedule if you work part time and have family responsibilities.

    Advice to Management

    Treat people fairly - on call shifts are unreasonable. If they are a must, perhaps change to at least a 4 hour call in advance. 2 hours in advance (the time to phone for your on call shift) is so unfair, especially when you have more than a 30 min. commute.


  2. Key Holder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Keyholder - Operations Manager in New York, NY
    Former Employee - Keyholder - Operations Manager in New York, NY

    I worked at J. Crew full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    In this position it was great being hourly because being able to make time and a half anything over 40hrs and or working on holidays. You also get to learn a lot from your peers.

    Cons

    You always have to work every weekend unless you request to have it off months in advance. If hours need to be cut, yours are the first one to go. Also never being able to get the respect from subordinates or seasonal key holders who may have been with the company longer than you. I understand one needs to pay their dues but to be treated with distain is unsettling. Trying to get into corporate from stores is another total issue. Why corporate visits the stores one is treated as if not one manager at any level has a brain!

    Advice to Management

    If a merchant has never had any or very little retail experinence make it mandatory for them to spend two weeks including a full weekend to understand the business of how the floor works, what the customer is asking and to also be treated by the general public as idiots. In addition have someone from corporate come in waist your time or a sales associate time and then tell the cashier that oops I work at 770, my bad! On top of it leave a complete disaster in the dressing room and make you look all over the store or phone other stores for a size that you don't have to only say after all of it I work at 770.


  3. Visual Merchandising Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager
    Current Employee - Associate Manager

    I have been working at J. Crew full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    J.Crew is great company to work for. They have a good benefit package and vacation policy.

    Cons

    I wish I felt like they cared more about seasoned managers development.


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  5. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at J. Crew

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule, good management team

    Cons

    took out sale associate compensation, little to no incentive


  6. Designer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Crew

    Pros

    Great company to work for. Lots of benefits and great enviorment. Room for growth and learning new skills. Work life balance. etc..

    Cons

    Need better management. Treatment of staff is a hit or miss. Direct manager has no idea what shes doing. No innovation. You basically must follow her way or the highway. Keeping you in a box.

    Advice to Management

    Reassess your higher mangement team. there should be room innovation so work can be sent out more efficently. let the team work on their own. stop micro managing.


  7. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Falls Church, VA
    Current Employee - Sales Associate in Falls Church, VA

    I have been working at J. Crew (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They offer a great discount.

    Cons

    they have terrible management who dont communicate with each other.

    Advice to Management

    communicate better


  8. Amazing Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Tucson, AZ
    Former Employee - Retail Sales Associate in Tucson, AZ

    I worked at J. Crew (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Felt like a family, a great product to sell

    Cons

    Always having new management changing


  9. Part-time Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Bridgewater, NJ
    Former Employee - Part Time Sales Associate in Bridgewater, NJ

    I worked at J. Crew

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The discount on clothing was a definite perk working as a store associate. You received up to 60% off items.

    Cons

    The manager at the Bridgewater, NJ location was a phony. Had very little trust in/respect for employees. The pay was also very minimal. I was making $8.50 starting and after a year was given a $.25 raise. Commission was hardly anything and you were required to be "on-call" which was a very ineffective and unfair situation.

    Advice to Management

    My advise to the management would be to be a more genuine person to your employees and to customers. She would blatantly talk about customers a few feet away and was very condescending to her employees.


  10. Recognize the talent that you have and don't exploit them.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at J. Crew full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits for full time employees, decent employee discount.

    Cons

    There is only so much growth that you can experience within the company. Once you excel in a specific role there is a tendency to keep that employee in that role with little to no challenge or growth over time. Feedback is often delivered in a passive aggressive manner in a group setting rather than on an individual basis. They are undergoing a drastic amount of change and employees are being spread thin.

    Advice to Management

    Recognize the strengths and talent that your seasoned employees have regardless of what position they are in. Words of encouragement and constructive feedback go a long way.


  11. Client Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Specialist in San Antonio, TX
    Former Employee - Client Specialist in San Antonio, TX

    I worked at J. Crew part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent job for a college student, relaxed call center environment, no mandatory dress code, free starbucks coffee, opportunities for growth and to specialize in other departments.

    Cons

    At peak seasons employees must work extra hours mandatory. Work can be somewhat repetitive if you're constantly dealing with the same issues (irate customers without their packages), however this is not related to the company.

    Advice to Management

    Advice to upper management is to deal better with work schedules; but even they have little in the say since this is done by scheduling.



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