J.D. Power

  www.jdpower.com
  www.jdpower.com

J.D. Power Reviews in Troy, MI

Updated July 9, 2014
Updated July 9, 2014
104 Reviews
3.1
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
J.D. Power President Finbarr O'Neill
Finbarr O'Neill
49 Ratings

Review Highlights

Pros
  • Great office space, fun activities and training opportunities help with the work-life balance (in 6 reviews)

  • Very good benefits and tuition reimbursement program (in 10 reviews)


Cons
  • Company has not been able to figure out to load balance projects so that employees have a better work life balance (in 7 reviews)

  • 1 Senior management people are lack of version for the company (in 7 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    No complaints

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Research Supervisor in Troy, MI
    Current Employee - Senior Research Supervisor in Troy, MI

    I have been working at J.D. Power full-time (more than 3 years)

    Pros

    Senior management cares about employees, cool office, recognizes people who think outside the box, overall a better environment than most.

    Cons

    The research is a little traditional and does not push the ball. However it is effective and often delivers what the clients are looking for.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great work experience if you are on the right team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Manager in Troy, MI
    Former Employee - Research Manager in Troy, MI

    I worked at J.D. Power full-time (more than 8 years)

    Pros

    Teams work hard together and support each other when the need arises. Great office space, fun activities and training opportunities help with the work-life balance.

    Cons

    Managers are promoted that don't have good skills managing others.
    Long hours required to get the work done, and no thanks given by managers when you go above and beyond.

    Advice to ManagementAdvice

    Take a close look at managers and their managing skill sets and processes. Give training to those that can learn to be better managers and get rid of those that don't improve.

    Recommends
    Approves of CEO
  3.  

    Good brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Troy, MI
    Current Employee - Manager in Troy, MI

    I have been working at J.D. Power full-time (more than 3 years)

    Pros

    Great industry training and ongoing personal development. Lots of flexibility and a great brand new office environment with lots of activities and free lunches.

    Cons

    Very low opportunity for growth and the pay scale is lower than any counterpart average client position. Because the flexibility you are expected to be always on call meaning nights and weekends.
    The bonus compensation is very low comparing to the net profit.
    High employment turnover.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great coworkers, no opportunity for advancement and high workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI

    I worked at J.D. Power full-time

    Pros

    Coworkers are great, fun company wide events and happy hours keep things interesting. Beautiful new office space. Decent benefits from McGraw Hill company.

    Cons

    Virtually impossible to move up, been told more than once that you have to switch teams in order to advance. Work load is crazy, employees are laid off and ones that remain are expected to double their workload and somehow still meet deadlines. Managers don't appreciate their employees hard work. Employees are expected to work lots of overtime and be reachable all the time, and recognition only comes when there is an error on a report, for which attention is negative. No positive feedback on work efforts. Work/life balance is supposedly there but employees are expected to get work done while sick or taking care of personal business. Everyone saves their vacation for the last 2 weeks of the year since they have to use it or lose it, and they are too busy during the year to take time off.

    Advice to ManagementAdvice

    Spend time acknowledging and rewarding the employees you have and you wouldn't have such high turnover. Promote people once in awhile without making them move to a different team. Don't have such short sightedness to lay people off when you are making more profit than you ever have before.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Experienced a big change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Associate in Troy, MI
    Current Employee - Research Associate in Troy, MI

    I have been working at J.D. Power full-time (more than an year)

    Pros

    Great resume builder. Can work on a number of different industries.

    Cons

    Not very much room to move up.

    Advice to ManagementAdvice

    Need to work on the molding of associates.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Loved my group, though likely would not return for full time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Market Research in Troy, MI
    Former Employee - Market Research in Troy, MI

    I worked at J.D. Power as an intern (less than an year)

    Pros

    Placed with a small department, all of whom were wonderful and welcoming.
    Fair hours for an intern; worked 45-55 hours per week.
    Felt like I had real impact on projects through certain key tasks.
    Felt valued, though simply an intern.

    Cons

    Watched full-time workers spend late evenings and weekends at the office regularly despite pay that does not award that effort.
    Obvious challenges in movement within the company; difficult to be promoted.
    Some groups had unhealthy dynamics that would definitely affect my work quality, if it were me.

    Advice to ManagementAdvice

    Shift organizational structure to allow for more movement and appreciation of hard work. For interns, it works just fine; I just felt so much for those few working full-time, which actually meant "all the time."

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good company if you have some experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Troy, MI
    Current Employee - Manager in Troy, MI

    I have been working at J.D. Power full-time (more than 3 years)

    Pros

    The working environment is very flexible and a nice new office.

    Cons

    Very limited professionalism opportunities, mostly due to the small size of the company. Outdated business model and the product is getting obsolete.

    Advice to ManagementAdvice

    Move faster, in couple years no one will be using mail surveys.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    No room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI

    I have been working at J.D. Power full-time

    Pros

    Nice new office that you can be proud of when you walk into work each morning. Lots of natural lighting that helps keep you focused. Decent pay scale, though slowly decreasing

    Cons

    The opportunity for growth is nearly invisible. Employees worked there for 5+ years and have yet to receive some type of promotion. Pay scale is on a downward slope as work load is going upward.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    People are Fantastic, Job Responsibilities Stink

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI

    I worked at J.D. Power full-time (more than 3 years)

    Pros

    - People are great!
    - Fun, relaxed atmosphere.
    - Flexible work hours depending on your boss.
    - Offices are in really nice locations in both Troy and Wesltlake Village.
    - Having this name on your resume packs a punch.
    - Very good benefits and tuition reimbursement program.
    - Great 401K matching program!

    Cons

    - Lots of company-wide job cuts and very often. Always nervous about being on the chopping block.
    - Expected to do A LOT of work for not as much pay as you deserve.
    - Managers are not good at having your back.
    - Favoritism.
    - Expected to work ALL THE TIME. I've worked at 1am on Fridays and Saturdays before.
    - Very poor work/life balance.
    -Little/no room for advancement. They have a saying at J.D. Power that the best way to get a raise at the company is to leave and come back. Not good.

    Advice to ManagementAdvice

    Pay people fairly for the amount of work they do and develop your associates. This will minimize the insane turnover at the company. Also, be clear about company goals and stop laying people off in hoards. It doesn't make employees confident in your business, which is why they all flee to Edmunds.

    Recommends
    Negative Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Billion dollar brand, dollar store product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Troy, MI
    Current Employee - Anonymous Employee in Troy, MI

    I have been working at J.D. Power full-time (more than an year)

    Pros

    Good benefits through McGraw Hill
    Fun, generally bright co-workers
    Nice new workspace

    There's a 20 word maximum to meet, there are no additional pros.

    Cons

    Basically same survey/methodology used for all studies from paint to investor satisfaction, which is 25+ pages of questions that are completely irrelevant. Steer clear if you're an experienced professional, you'll be doing the same work that interns do. Data processing, data processing, data processing, and more data processing.Then checking, checking and more checking.

    Massive bureaucracy, but lacking in a clear process. Everything is outsourced. No one is accountable. You are sunk if you get paired up with a boss that doesn't have your back and unless you've been working there at least 5 years your boss doesn't have your back.

    Don't get fooled by the brand. Read some of these reviews and really think about if this is a place you want to work especially if you aren't just straight out of school.

    Advice to ManagementAdvice

    Take an hour and think about a training program and how to improve your tired product. Figure out a way to really meet client's research goals once you get them hooked with syndicated research or eventually you'll be out of clients who are looking for more than a random number to benchmark.

    If you really are only looking for entry-level data monkeys to work in your sweatshop that's all you should hire. That should help you hit this quarter's numbers and they don't know any better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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