J. Jill Group

  www.jjill.com
  www.jjill.com

J. Jill Group Reviews in Quincy, MA

94 Reviews
3.2
94 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Paula Bennett
43 Ratings

Review Highlights

Pros
  • JJill provides a work-life balance of schedules and of community service (in 8 reviews)

  • Great employee discount and a benefits package that puts most others to shame (in 7 reviews)


Cons
  • Upper management rules by fear and intimidation and basically uses tactics to berate and demoralize (in 5 reviews)

  • Unfair treatment, lack of support, lack of team building of managers by district and regional leaders causing high turnover (in 4 reviews)

More Highlights

5 Employee Reviews Back to all reviews

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  1.  

    growing business and great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Quincy, MA
    Current Employee - Manager in Quincy, MA

    I have been working at J. Jill Group full-time (more than 3 years)

    Pros

    coworkers are dedicated, fun working atmosphere, leadership is committed to growing the business, lots of opportunity if you are hard working, self motivated and career focused, work can be challenging but rewarding, loyal customer who is connected to the brand, opening new stores and growing business

    Cons

    technology is outdated and systems support is weak

    Advice to ManagementAdvice

    continue to support the growth of the business by investing in changes needed for technology and systems support

    Recommends
    Positive Outlook
    Approves of CEO
  2. 8 people found this helpful  

    Toxic Environment. STAY AWAY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Quincy, MA
    Former Employee - Manager in Quincy, MA

    I worked at J. Jill Group full-time (more than 3 years)

    Pros

    You might survive if you have a supportive manager, but that's VERY rare. Free K-Cups is a pro. The roof deck is nice IF you get the rare opportunity to be able to take a lunch break. 60+ hours a week is the norm, no time for lunch. Location is good.

    Cons

    J.Jill is a toxic environment, very cut throat, kill-or-be-killed mentality. Everyone throws everyone under the bus to protect themselves and that's acceptable. Management said point-blank in a meeting that they expect you to stay after hours and it’s the norm to NOT see your kids, “if you want a job and you want to leave at 5, this is not the place for you, if you want a career it is”, “You either have it or you don’t and if you don’t your time is going to be up”. Once head exec walked the halls and stated “it’s 6:30 where is everybody?”. I mentioned I needed to leave at 5:30 to pick up my daughter and its been hard to leave to do so - "too bad" they told me, "I don't see my kids either". Late and early meetings are the norm, 8am meetings and 7pm meetings happen almost every day. They don't develop and support their good people and then drive them out. The President of the company is always confused on what she asked for in prior meetings and has everyone run around in circles back and forth to appease her. Decisions are made on the fly with no regards to what needs to get done and the impact on the employees, creative work suffers and it results in a lower quality outcome. There is A TON of turnover. They place unrealistic expectations on their staff and everyone is overworked, departments are understaffed, folks are miserable and unhappy.

    Advice to ManagementAdvice

    Stop and think how you are treating your employees - they're your most valuable asset, treat them that way, you will see a difference. You have a terrible reputation that will keep good talent away. Train your management and care a little about the fact that these people would do better work if happy and balanced in work and life. You focus on training store employees, what about corporate?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 5 people found this helpful  

    A great place to get started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Quincy, MA
    Former Employee - Anonymous Employee in Quincy, MA

    I worked at J. Jill Group full-time (more than 3 years)

    Pros

    Convenient location for those who live on the south shore. Great employee discount and a benefits package that puts most others to shame. Views of Boston/Quincy from the upper floors, beautiful office space and campus. Great people who are passionate about what they do. They are making an honest effort to move the company to the next level and break $1B in sales, thanks to very loyal customers.

    Cons

    Upper level management is trying to find the brand's identity but are tripping over their own feet in the process. And talent retention is a serious problem. There have been several new hires in many departments, but few of those are to fill newly created positions. Very talented people get hired, and quickly realize they're just another cog in the machine and move on. Executives have a very short shelf life and are constantly "stepping down." Although the office hours are 8:30 to 5:30, it is frowned upon if you leave for the day at 5:30. And on any given weekend, you will find several people in the office with countless others working from home. If you're looking for a "9-5" this isn't the company for you.

    Advice to ManagementAdvice

    One of their 3 main goals (besides making a profit) is to "Make J. Jill a great place to work." But we have yet to see anything come out of that catch phrase (which has become a punchline). Also, work to keep good talent. Too many people are promised the world and fall for the bait-and-switch. A little appreciation goes a long way. When the president tells the office at the holiday party that they've had the best quarter in their entire history, consider sharing some of those profits with the people that helped get you there, not just the EVPs. Especially when these are the people who are giving up their evenings with family, weekends and the occasional holiday to work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 11 people found this helpful  

    Height of dysfunction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Quincy, MA
    Current Employee - Anonymous Employee in Quincy, MA

    I have been working at J. Jill Group full-time (more than 5 years)

    Pros

    There are some great people who work for the company and try to keep the motors running. If it wasn't for people below the Director level the company would crumble.

    Cons

    I have never seen a company run so poorly. One woman, Paula Bennett the President, makes all decisions. Everyone else is given the illusion of decision making ability, but then Paula swoops in and casts her decision without considering the hours of work and discussions that have already taken place. Working here is completely frustrating. The bonuses that are worked into the Sr. level and above's contracts would infuriate the other 95% of the company if they ever knew. Company does poorly, gets sold and the executive team takes home a years salary as a bonus. What did everyone else get? Nothing.
    Upper management has been completely replaced as they started growing their legs and questioning the actions of Paula. Once they started being a squeaky wheel, they were fired.
    All in all, an utterly awful place to work and I caution EVERYONE to stay away from here. It will affect your personal life, your confidence and you will hate coming to the office everyday.

    Advice to ManagementAdvice

    Listen to your people....you hired them for a reason. Stop doing things just to do them. Busy work is not productive. Grow a spine and tell Paula that a request is not important nor can it be turned around in an hour. Paula....time to step aside and let someone in that will be able to take this company where it deserves to be.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Scrutinized, fearful employees that just want respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - C/S Associate in Quincy, MA
    Current Employee - C/S Associate in Quincy, MA

    I have been working at J. Jill Group

    Pros

    There are some good call center associates
    benefits are decent

    Cons

    No matter how well you do, you'll get minimal if no praise. This is because your callcenter team leader if fearful of (the head) callcenter manager, and or management
    Cliques in management
    Some depressed supervisors bring down everyone else
    Literally treated like an elementary school student, (if you get up to go to the bathroom, you are watched all the way to the bathroom, and back to your seat, it's kind of comical.)

    Advice to ManagementAdvice

    Converse with all of your employees, even if it's a "smile" or "hello".
    When you come out of your call center back office, make eye contact with the callcenter employees.
    Think if what your about to complain about is actually important or not before you speak.

    Doesn't Recommend
    No opinion of CEO

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