JAMS Reviews

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3.6
11 Reviews
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Recommend to a friend
Approve of CEO
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Chris Poole
8 Ratings

Employee Reviews

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  1. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JAMS full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -career growth if you work hard
    -salary and benefits continue to improve
    -when downturn occurred, they kept a lot of the benefits
    -great management team
    -the folks do good work in the community, pro bono, student shadow and they handle 90% of the disputes out there. They bring closure to some of the more emotional cases

    Cons

    -More and more competitors in the ADR field making it a tough profession
    -working with judges, attnys can be a challenge

    Advice to Management

    -keep bringing on good people

  2. Great organization!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at JAMS full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    JAMS is a culture-oriented, flat organization that invests in employee development. It's a small company, and promotion from within is common. Benefits are comparable to law firms. Other notable pros: work-life balance, nice working environment, annual bonus, and friendly/collegial co-workers.

    Cons

    Because it's a small company, there aren't always opportunities for advancement.

    Advice to Management

    Salaries are lower than law firms, but the tradeoff is fewer hours, so I'm not sure if it's fair to say JAMS should be paying employees more.

  3. SR FA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior FA in Irvine, CA
    Former Employee - Senior FA in Irvine, CA

    I worked at JAMS full-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great work environment with great people. Employees stayed very long with the company.

    Cons

    I was under utilized by my department

    Advice to Management

    Need more challenge

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  5. Good working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Case Manager
    Current Employee - Senior Case Manager

    I have been working at JAMS full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Being able to work with attorneys and learning about new cases

    Cons

    Way too much training, meetings, sub committees under sub committees. They keep trying to push one 'outside of their comfort zone' which makes you want to consider other companies to work for.

  6. Helpful (1)

    Leader of the ADR Pack

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JAMS full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    A dynamic company leading way in national and international ADR. The JAMS culture and values promote collegialty, associate work life balance and a drive to provide superior dispute resolution service.

    Cons

    Career growth opportunities can sometimes be limited by geographic area.

  7. Very stressful but can be okay job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JAMS full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    National company
    Work with really great people ( the neutrals)
    Salary competitive
    Paid leave time competitive
    Physical working environment okay

    Cons

    Senior management out of touch with what goes on in each office
    Too much work is layered on the associates by Senior management
    Unforgiving attitude
    Unrealistic expectations from management

    Advice to Management

    Pay attention to what the case managers say
    Associates are afraid to really discuss their work experience because they fear reprisal
    Case managers are stressed out

  8. The worst company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JAMS full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You are paid on a consistent schedule.

    Cons

    Gossip, backstabbing, micromanaged, non professional dress and favoritism.

    Advice to Management

    All Senior Managers should be required to have a bachelor's degree; just because you have worked at JAMS for 10 years does not make you a qualified manager. Certain skills cannot be learned but must be taught.

  9. Helpful (1)

    Boring work and terrible managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Case Manager
    Former Employee - Case Manager

    I worked at JAMS full-time (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You work with cool people, the offices are nice.

    Cons

    JAMS is a legal organization run by people without legal backgrounds. They have very uncreative management and they treat their employees poorly. The work is incredibly boring and feels like it could be done by a machine, yet management is constantly breathing down your back and ready to jump on you for the slightest clerical error.

    Advice to Management

    Make JAMS a cool place to work and you will actually retain good employees. The smart young employees that start here after college leave typically within two years because the work is so boring, yet you would rather invest in hiring new staff than put in minimal effort to make JAMS interesting. This involves personal development programs, offering more flexible work schedules, and staff rewards.

  10. It's okay...

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JAMS

    No opinion of CEO
    No opinion of CEO

    Pros

    work/life balance
    decent pay, good bonuses
    do not expect for you to work overtime
    interaction with multiple personalities throughout the day
    never the same
    networking - good for pre-law students
    wellness benefit

    Cons

    inter-office drama and backstabbing
    lack of proficient senior management
    limited opportunities to move up
    does not pay for parking or for transit system
    insurance not so great

    Advice to Management

    become more professional and involved in the employees day-to-day activities so you are aware of the work that they do (or that they dont do)

  11. Helpful (3)

    Legal Case Manager - handling 3 - 4 panelists

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager
    Current Employee - Case Manager

    I have been working at JAMS

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    flexible with time, great work environment, professional development, buy back of half your sick time, generous bonus package from employer and private contractors

    Cons

    tasks to obtain your yearly bonus can sometimes be a little too challenging, your caseload may be heavy at times requiring you to stay a little longer than usual, may have to spend a little more on your wardrobe to keep your professional look as they do stress they are the "nordstrom" of mediation and arbitration services.

    Advice to Management

    trust the staff a little more in making decisions so that not that many "hoops" need to be jumped through. there are too many "meetings" that can easily be covered via memos nationwide.

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