JD Byrider Reviews

Updated July 27, 2015
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40 Employee Reviews

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  1. Best job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Consultant in Columbus, OH
    Former Employee - Program Consultant in Columbus, OH

    I worked at JD Byrider full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    *Great pay and benefits *Great concept *Wonderful Customers

    Cons

    Hours were killer, no time for family or friends, all the good coworkers left because of constant changes in the payplan, upper management stopped valuing talented employees

    Advice to Management

    Value your talented employees, stop holding grudges


  2. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Houston, TX
    Former Employee - Sales Consultant in Houston, TX

    I worked at JD Byrider full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Relaxed environment Health insurance

    Cons

    Payscale constantly changes and significantly under paid to other locations Long work weeks 60 plus hrs Company does not promote within Illegal collection practices Overall company does not care about customers .. Knowingly puts out product not ready for sale. Treats customers like numbers not people which has been the downfall of the whole business

    Advice to Management

    Improve customer service Promote within Work on work/life balance Buy better qualify cars have approiate office enviornment Demand Better from poor employees Hire someone within that is qualified to take over for current upper management


  3. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Emmaus, PA
    Current Employee - Anonymous Employee in Emmaus, PA

    I have been working at JD Byrider

    Doesn't Recommend
    Doesn't Recommend

    Pros

    300 a car plus good benefits

    Cons

    Worst management ever! They have you call customers over a thousand times who clearly stated they no longer wanted to be contacted. The training is not at all helpful and the customers always come back because their engine stopped working a week later. It's a scam and the people who run it don't care about helping people. They just want your money. No organization at all! And the sales people constantly try and cut throat

    Advice to Management

    Be more organized. Properly train your employees and stop harassing people!


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  5. JD Byrider

    Former Employee - Anonymous Employee in Greensboro, NC
    Former Employee - Anonymous Employee in Greensboro, NC

    I worked at JD Byrider (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The hours are not bad.

    Cons

    Everything else could use improvement!

    Advice to Management

    Treat the staff with with the same respect that you expect.


  6. District Manager is DEGRADING

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, IN
    Former Employee - Anonymous Employee in Richmond, IN

    I worked at JD Byrider

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Pay wasn't bad and other employees are nice

    Cons

    They have long hours and don't expect you to take a day off and if you do it is frowned upon. The distract manger for area in Indiana is degrading and demands respect but has no respect for anyone. The quota is way to high to meet.

    Advice to Management

    Talk to the employees as if you remotely care it would be amazing to see that you give respect you get respect. When you degrade people they care less about their job.


  7. My Experience but Things May Have Changed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Carmel, IN
    Former Employee - Customer Service Representative in Carmel, IN

    I worked at JD Byrider part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    First corporate experience. I had to take a leave and Becky was very helpful. When the company was sold we were told our jobs were secure and the Mrs. DeVoe decided to give employees bonuses based on the amount of time we spent with the company. However, a week later they terminated my position and the position of others. I trained the staff member who replaced me. However, they were inflexible to my school schedule and being let go allowed me to focus more on school and get my degree. Being laid off from J.D. Byrider was one of the best things to happen to me.

    Cons

    I worked here part time making outbound calls to follow up with customers after they purchased a car or after they had their car in for service. When a customer would have an issue we were told to refer them back to their dealership or offer the complaint line. It seemed like a vicious cycle because complaints were not anonymous and that led to other problems. It didn't feel good knowing that there were problems and I couldn't help solve them. Listening to some customers' stories about how they've had 4 motors in their vehicles since they've purchased or how they felt they were left high and dry after their purchase. Or how they weren't told the price of their vehicle until the end of the process and when they saw their six year old P.T. Cruiser was $17,000 they had already spent so much time at the dealership, they felt they had to go through with the purchase. J.D. Byrider seemed to prey on the week and desperate. I understand that customers have the power to walk away from the table but if they are going to sign a contract paying 4x what a car is worth, it should at least last them through the life of the loan and not traded out for another vehicle that will put them in the same position. It is no doubt that a lot of Byrider's customers are high risk so charging higher prices/interest is understandable but to this extent, I felt guilty saying that I worked for J.D. Byrider.

    Advice to Management

    Show more compassion to customer's disposition who have gotten a bad deal.


  8. 90% of Customers are Jerks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Program Consultant
    Current Employee - Sales & Program Consultant

    I have been working at JD Byrider (Less than a year)

    Neutral Outlook
    Neutral Outlook

    Pros

    My particular franchise is small in size, and we don't move a lot of cars. There is on-demand online training any time you need to refresh yourself. The original model established 25 years ago is a good one. Our franchise owner truly cares and services our customers.

    Cons

    Customers just plain suck most of the time. You can't have anyone do a credit application online which basically every dealership does except us. Corporate doesn't claim any review sites so all the reviews found are negative, when there's tons of good reviews on our own site. There is no commission, just bonuses. Anything a sales person wants to do to "brand" themselves has to practically be approved through corporate. We have to sell them based on their "needs" rather than wants.

    Advice to Management

    Adjust the model to fit with the times. Everyone is looking at KBB, so everyone feels like it's a rip off because this stupid guide infers that it is. Offer newer and higher priced cars. Competition is getting people into newer cars with longer terms with more goodies. It's easier to sell wants over needs.


  9. Account Exe

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Account Manager in Carmel, IN
    Former Employee - Executive Account Manager in Carmel, IN

    I worked at JD Byrider (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I loved working for JD Byrider when the family owned it!

    Cons

    Low pay. No growth. Management has no clue how to handle a call center!!


  10. CNAC Account Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JD Byrider

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice work environment Nice Customers Decent Pay Bonus Plan Vacation and Sick Pay

    Cons

    Horrible work schedule Bonus Plan Horrible Management No work and Life Balance No lunch break on Saturdays


  11. Program Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Consultant in DeSoto, TX
    Former Employee - Program Consultant in DeSoto, TX

    I worked at JD Byrider

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The freedom of not being tied down to a desk able to move around a little as long as your work was getting done. The ability to meet with so many different people and help them and their families out with getting them transportation so they could get to work or better jobs. Management would work with you on time off. The fact that they offer a salary+ commission

    Cons

    Selling a 3k car for 18k is morally wrong, they try to mask the price by saying we are helping rebuild credit but its honestly no different from how any other company who reports credit. Long hours as you can expect with most car sales. Constantly changing pay plan making it harder for you to make the money you once were. I came in selling 10-12 cars and made close to 3500-4k monthly but they kept changing it to were it eventually took 20+ cars to make that same money. So I was working harder for less pay. Its just a high stress time consuming job with no real growth potential. The warranty is a joke, because they knew the cars had the issues before the sale but inconvenience the customer by making them miss work being stuck on the side of the highway with kids in the car or in some cases the cars almost or did cause accidents because the service department is trash.

    Advice to Management

    Treat customers and employees better. Change with the market don't get caught up with how it used to be 20+ yrs ago the market isn't the same. Better cars that are known to hold value and have less problems. Be more understanding to customers situations and stop the hard collections only makes customers mad and you loose referrals and set a back name for yourself going forward



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